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AT&T Mobility

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30 Reviews & Complaints
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Stupid Ads on Websites
Posted by Sharon.raines on 06/26/2012
Every time I go to read articles on certain websites (www.newscientist.com) this stupid AT&T ad pops up and you can't cancel it. It doesn't go away after even 5 minutes. you can't click anywhere else on the webpage because it goes to the AT&T site. There is no option to cancel. All you can do is try to scroll down to read parts of the article or close the webpage. Isn't this against FCC regs??? It should be! This is an insult and I take it personally. Does AT&T really want me to start a blog about my opinion of their advertising practices, or do they just want some of us to start boycotting their products LOUDLY?

     
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Posted by JISCal2 on 2012-06-26:
Send your complaint to the website you are visiting. They have the power to remove the ad.
Posted by KevinTX on 2012-06-26:
Also, clear your cookies on your browser. Cookies keep track of where you've been and will advertise those such sites. I agree tho, the MSNBC site has an annoying ad that pops up too all the time making your browser expand to cover it's large size, it's annoying!
Posted by JISCal2 on 2012-06-26:
good advice Kevin. I hadn't thought of that.
Posted by Sally on 2012-06-26:
Get a good pop up blocker.
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Privacy
Posted by Ddkmalls on 06/23/2012
TENNESSEE -- AT&T makes it so annoying to opt out from their so fair permission to not sell my info to anyone that most people just give up. How can this be legal? I tried to not give them permission that is getting to the point of saying this is impossible. How can the honorable B.B.B. let this be? AT&T has the confidence to post this: PLEASE DO NOT REPLY TO THIS MESSAGE, All replies are automatically deleted..

I don’t know why the B.B.B. make AT&T to if people don’t reply they don’t have permission. That is more legal, but since AT&T gave B.B.B. a “donation” its o.k.
     
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Service
Posted by Dsb194316 on 12/29/2011
CANTON, GEORGIA -- For over thirty years we have used ATT. When we moved to Georgia we were talked into a family plan for cell phone service. We were added to our son's plan, cancelling our personal account. Our son got into financial trouble and got behind in his payments. We cannot get another AT&T line in our name and use our same number unless we pay delinquent charges.

We have no choice but to leave AT&T and get a new number.
     
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Posted by Alain on 2011-12-31:
You can try calling AT&T's corporate office at (210) 821-4105, but probably your best bet is to go with another company and start fresh. Large companies aren't very concerned with customer loyalty anymore. Somewhere in the computer system that runs AT&T you've been linked with your sons bad credit and that's all that's going to appear on a service rep's terminal.
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At ATT
Posted by Fdaintraining26 on 12/05/2011
UTICA, MICHIGAN -- The customer is always right, wrong...

If you like being treated like a second class citizen/ customer, AT&T is the provider for you.

If you only desire to speak to automated telephone support, AT&T is the provider for you.

If you enjoy the inablility to settle any sort of dispute whatsoever, AT&T is the provider for you.

If you're enamored by offensive and threatening business letters, AT&T is the provider for you.

God forbid you should decide to upgrade your services with them because they'll continue charging you for both the old services and new ones.

After 6 prision-like years of services (if you know what I mean), I'm sending it all back. Good riddance.

ATT, this is my last act as a paying customer, and it's only befitting that I let everyone know how wonderful you are!

Regards,

Hope AT&T fires you Dimitrious from Sales, Service and Billing (phone click)

     
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Posted by Alain on 2011-12-07:
Sounds like you may be particularly upset with one individual. Let AT&T corporate (208 S. Akard St., Dallas, Tx 75202) know about it and that they've lost a customer: (210) 821-4105.
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20 plus phone calls on incorrect billing since April
Posted by Gmarihugh5377 on 09/26/2011
AT&T offers deals that they over charge customers and ther is no one in there office that will me and get it corrected. If you do call leave me a number to get back with since I won't stay home all day and wait.
     
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AT&T Mobility Service is REALLY REALLY REALLY BAD
Posted by Jreyno4562 on 07/10/2011
I've been a happy BellSouth, Cingular customer for years but AT&T Mobility wireless service in the Metropolitan New Orleans, Louisiana region has gone from bad to worse. I'm an Information Technology guy and happily paid them the $330.00 to end my contract. I view them at best used car salesmen and at worse whores.

Glad to pay them to go away. DO NOT use their wireless services.
     
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Posted by madconsumer on 2011-07-11:
so what was the issue?

i have been with at&t in several states, and never had any issues in any states i lived in.
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DEPLOYMENT awareness data plan change
Posted by NAVYlife on 04/17/2011
I wanted to freeze my husbands phone plan/phone number while he was away on deployment, he was going to be out of "town" for a few month, maybe up to 1 year. Just like we do with any other bills like his car insurance I wanted to "freeze" his phone line and re-activate the same phone plan with same phone number once he came home to save a few dollars over a period of time.

When he returned home we come to find out that even with a monthly payment to keep the phone active during his absence we can't go back to the same unlimited data plan because the customer service representative "OPTED US OUT" of the service and did not freeze the account as I asked him.
The phone line was being paid but we did not even use 1 minute of service for over 8 months on this phone line and they will not reactivate the account with the same plan as before. It is very frustrating that it is up to your luck that when you call you might get a person on the other side that has a good bit of experience or end up with someone that will screw you up and there is nothing you can do after.

We had this account with them for the past 6 years and a total of 4 phone lines and not once paid late. It seems that they don't care for their customers or any individual case that comes to their doors even if it is their fault. All they care if for the "$" that come in to their door !!
     
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Posted by Anonymous on 2011-04-17:
I don't understand this. You wanted them to "freeze" it and you thought they did yet you paid it anyway? If you paid it anyway, you should still have the same plan you always did. I have a special thing going on with Sprint that I will definitely lose if I sneeze, fart, or get the hiccups. It is something they no longer offer and they will leap at the chance to get me off of it. I don't mess with that line for any reason. Period. If you are out of contract, start shopping for a new carrier. You can get better pricing almost anywhere else. You will be mad you stayed with them as long as you did.
Posted by raven2010 on 2011-04-17:
The OP is correct---the "soldiers and sailors act" (SSCRA)is meant to do exactly as she described.

The company dropped the ball here

http://usmilitary.about.com/od/sscra/l/blsscra.htm
Posted by ChuhBaca on 2011-04-18:
Unfortunately, with cell phone companies, you really have to be a pain to get them to correct such issues.
The first option is, as bluediamond suggested, find another carrier if you are out of contract.
The second option is to just start being the squeaky wheel. File a complaint with every consumer and regulatory agency out there; BBB, FCC, Attorney General,...anyone you can find that may have any part of regulating their business. Call AT&T a lot. File complaints, speak with supervisors, get their names. Document it all. Don't be mean or rude, just present your case over and over and over...
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AT&T MANAGEMENT CONTACT INFO!
Posted by ATT SUX on 02/21/2011
ST. LOUIS, MISSOURI -- AT&T MANAGEMENT CONTACT INFO!

Tired of hang ups, long wait times or being transferred to the pathetic AT&T outsourced customer service department in India? Here is a direct contact for all your billing, service, contractual or device issues. AT&T is by far the industry leader in horrendous service & this allows thousands of customers a direct contact to assist in these matters.

PATRICK ALBRIGHT (ATTSI) pa2938@att.com / 314-331-9802 (DIRECT LINE)

Please pass on this info to anyone/everyone so AT&T customers can finally get a direct, service contact instead of rude, lying, non-cooperative morons!

Donald Wartluft (Team Manager - icare3@amcustomercare. att-mail.com) 918-204-1116 & Ifeanyi Bellamy (Donald's supervisor - icare2@amcustomercare. att-mail.com) 918-204-4237

     
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Posted by FlitteringFirefly on 2011-02-21:
AT&T Mobility call centers are in the US. The one I worked for was in Baton Rouge.
Posted by madconsumer on 2011-02-21:
any time i had to call the csr's, they were in the usa, and handled my issues promptly and accurately.
Posted by DebtorBasher on 2011-02-21:
I call my local AT&T customer service, they are located right here in Cleveland...Even when I call the 800 number, my call was never taken over by an outsourced rep.
Posted by northtexbest on 2011-03-10:
They would be better off sending the calls to another country but they are outsourced in this country. The ATT outsource people I have talked to about a problem have all been rude and arrogant. I am sending a complaint to the FCC as a result of them changing my plan without notice.
Posted by Jim Somerville on 2013-10-25:
I called the hot line, got a man who identified himself and told me was no longer with the company, he had retired. I got an address from a rep and wrote a letter. I doubt if I ever here back.
Posted by ohwell on 2014-02-11:
Yup, number belongs to someone not affiliated with customer service. Moving along...
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Watch Out for AT&T and AT&T Mobile
Posted by Ryecroft on 01/19/2011
ATLANTA, GEORGIA -- Watch our if you are attempting to stop your services with AT&T. We had both AT&T and cingulair which is not AT&T Mobile. We thought in September (it's January of the next year now) - that we had stopped our services by calling AT&T and letting them know that we wanted to stop our services as of the 1st of October. We made sure to say that we wanted both our land line and our mobile number to be cancelled. We even asked if there was anything else we needed to do. We were told we were all done. Of course we also had them trying like crazy to get us to stay with them but that's another story. After doing this - (they don't give confirmstion numbers - so watch out!)- a couple of months went by and we got another bill from them. We called back and had to go through all of this again,. Mind you at this time we already had another service. We were sent to multiple different people. It was not until this next month that we were told that AT&T did not inform them (AT&T mobility) that we had cancelled our service with them. Then it was a back and forth with each passing the buck to the other. We have finally had to get with the FTC and BBB. My husband even got a call at work and went ahead and (unfortunately) paid it because he was worried about our credit rating. Tonight (mid January now) he got another call at work. I called the people back and were told that we owed AT&T mobility again. They had our last payment at the end of September when we wanted to end the service. And still they are sending this back and forth. We're told again that we "should" have known we had to cancel our mobile phone and our regular phone separately. We don't want this to hurt our credit any more (we're going through identity theft as it is now). BEWARE of this and make sure you get a name because they won't give you a confirmation number- and make sure you cancel both.
     
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HORRIBLE SERVICe from the leaders in Horrible Service; AT&T
Posted by I H8 At&t on 01/07/2011
Since AT&T jerks everyone around, bounces you from representative to rep, is trained to simply HANG UP on their customers, etc., here is some contact info you can use to get a direct line to customer service supervisors; Donald Wartluft (Team Manager -
icare3@amcustomercare. att-mail.com) 918-204-1116 & Ifeanyi Bellamy (Donald's supervisor - icare2@amcustomercare. att-mail.com) 918-204-4237 can both be reached directly at the numbers provided. BOTH can assist with ANY complaint issues from ANY service area! Quit getting bounced from dept to dept & call these gentlemen direct to avoid long hold times, inept service, being hung up on or transferred to their outsourced Indian office!

AT&T has proven to be the industry leader in DROPPED CALLS & absolutely HORRENDOUS customer service! Don't play their game & simply get a live service supervisor that will immediately assist!!! Pass this on to ANYONE & EVERYONE you know. Eventually they will get the hint that their CUSTOMERS come first!
     
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Posted by Alain on 2011-01-08:
Handy information, but I wonder if it will be long before these folks change e-mail addresses & ph#'s.
Posted by I H8 At&t on 2011-02-22:
Pat Albright:
314-331-9802
pa2938@att.com

Trust me, he's been w/company for 30 years & doesn't want to change either! ANY issues contact Mr. Albright!
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