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AT&T Mobility - Page 2

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30 reviews & complaints.
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HORRIBLE SERVICe from the leaders in Horrible Service; AT&T
Posted by on
Since AT&T jerks everyone around, bounces you from representative to rep, is trained to simply HANG UP on their customers, etc., here is some contact info you can used to get a direct line to customer service supervisors; Donald Wartluft (Team Manager -
icare3@amcustomercare. AT&T-mail.com) 918-204-1116 & Ifeanyi Bellamy (Donald's supervisor - icare2@amcustomercare. AT&T-mail.com) 918-204-4237 can both be reached directly at the numbers provided. BOTH can assist with ANY complaint issues from ANY service area! Quit getting bounced from dept to dept & call these gentlemen direct to avoid long hold times, inept service, being hung up on or transferred to their outsourced Indian office!

AT&T has proven to be the industry leader in DROPPED CALLS & absolutely HORRENDOUS customer service! Don't play their game & simply get a live service supervisor that will immediately assist!!! Pass this on to ANYONE & EVERYONE you know. Eventually they will get the hint that their CUSTOMERS come first!
     
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Alain on 2011-01-08:
Handy information, but I wonder if it will be long before these folks change e-mail addresses & ph#'s.
I H8 At&t on 2011-02-22:
Pat Albright:
314-331-9802
pa2938@att.com

Trust me, he's been w/company for 30 years & doesn't want to change either! ANY issues contact Mr. Albright!
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WARNING The worst phone company in a America
Posted by on
The AT&T people are the rudest, sorriest, worthless, disrespectful, dishonest, non Caring, bunch of Liers, That anyone could be.. On the wireless phone we bought was about $200.00 and was told it was a brand new phone we had found out it was not a new phones it was refurbished, an AT&T tech told us it was a refurbish phones. we got total of 3 Motorola razors and all them were refurbish AT&T could not fix these phones and then was giving a Samsung propel and it was refurbish ALL AT&T did was just replaced the Sims card after talking with the AT&T senior tech, he said it was not the Sims card that was missed up it was all there wireless phones that is missed up but they didn't want to let the customers know that all the phone are having REAL BIG PROBLEMS with all the wireless phones because then they will loose money.. so we called the office of the president of AT&T wireless talked to the manager Charles Villarreal and more less told he can care less about customers called us a Lier then we asked to talk to his boss and he said that the call will not go any higher than him.. he deactivate our service and whipped out all our info's and the pictures we had in our phone.. we use the cell phone to stay in contacts with our doctors and for emergency.
Charles said he don't care.. and we found out that there is people above him and they are Jessie Pauda, Aaron Ratliff, John Palmer and these people don't care either and if you go try to go any higher they will call the police on you and make up lies... ANYONE THAT WANTS THE NUMBER TO THE AT&T BOARD # IS 1-800-403-3302 AND THIS IS JOHN PALMER # 1-806-758-6700
I ADVISE ANYONE DO NOT GET AT&T WIRELESS SERVICE UNLESS YOU WANT TO BE TALK TO LIKE A WORTHLESS DOG.
     
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i_am_canadian on 2009-09-01:
They called the police on you? You must have done something to incite that, they wouldn't do it over nothing.
madconsumer on 2009-09-01:
there is something not being told.
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Terrible Customer Service
Posted by on
CORONADO, CALIFORNIA -- So far this company is ridiculous. There customer service has seriously degraded since being Cingular. Never had any problems with Cingular (or at least bad problems). Small problems were resolved, but lately, it's just one after another with AT&T. During my military suspension which took over a month to get suspended they continued to charge me $20 a month for unlimited text msgs. They continue to charge me taxes from VA. I haven't lived in VA for 3 years. I was told to call and have it changed, but when I did I received a message saying that I could not be helped (no reason), and I should call back later. Well, just recently I was charged $550+ for data usage when I had a plan for it. I recently changed my phone, and brought it to the AT&T store twice, and I'm sure that's where the mix up was made. Finally, after being harassed by AT&T on my phone 2 to 3 phone calls a day, I found the error. I contacted AT&T by phone only to find out they are closed on Sundays and then I wrote them by email which a few days for them to get back to me. They finally responded saying they fixed most of it except for my past due account which supposedly there is a trouble ticket in which will text msg me as soon as the problem is fixed. The only problem now is my phone doesn't not work at all. Maybe I should call them, nope that doesn't work. I can't even call 611 to them they are idiots and screwed up and are now shutting off my service because they are idiots.

I always pay my bills, but there is no way I'm paying $550+ for their mistake. Terrible customer service from this company. Everything is too automated to cut down on costs. Is it too much to hire someone on Sundays or how about 24/7 support? AT&T is a gigantic corporation charging way too much for their services.
     
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Rebate Is A Hassle
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COLUMBUS, OHIO -- AT & T rebates are a joke. Nobody wants to accept them! I finally got a store to accept only if I used it to buy their own gift card. Don't understand any of it.

My recent HASSLE with AT & T this time was using the rebate on THEIR SITE! I had a 50.00 rebate. I thought I would just go on their site and use it there. I couldn't find anything for the exact price or I spent more and only owed 1.98 which I figured they could put on my bill.

I get an email for me to call them about it. No problem, I thought this way I can put the 1.98 on another card. NO NO doesn't work that way. Had to put the whole thing on my credit card. I said cancel it. So I just spent the 29.99 leaving me with what I thought would be 20.01 left on the card. Tried to put that on my bill to get rid of it. Wouldn't take it. After being transferred to numerous so called "experts" they tell me I only have 15.99 left on my card. I said I just activated it, only spent 29.99. (shipping was free, or so it said)Do the math!! I asked what the 4.02 was charged, NOBODY COULD TELL ME NOR COULD THEY TRANSFER ME TO SOMEBODY THAT COULD. They kept telling me "They were only customer service" What the heck does that mean????? I said transfer me to somebody that could answer my question, they said they couldn't!!

I could access my card and couldn't understand anything on it. Looked like when they were canceling my order they charged me for each transaction it took them to do it.

I think they give their employees classes on giving people the run around. I have never got a straight answer from them, and that's talking with a REAL PERSON. (when you finally get one)

So shame on me for renewing them. When contracts are up, (I have more than one) They're history!! I've finally had ENOUGH!
     
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The "New AT&T" acting like the only phone company in the world
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BASTROP, TEXAS -- As if my week has not been disappointing and upsetting enough. Today I open my AT&T cell phone bill to find a $187.76 bill. In the 2 years I have had this phone, I have never paid over my usual $47.00 monthly fee. I must preface this conversation with the fact that I signed on with Cingular as a choice. I did not want to have any business dealings with AT&T because of their questionable business practices in the past. I was so disappointed when they took over Cingular.

So, I called customer service to discuss the charges and ask some questions regarding the bill because I truly did not understand the billing charges. I spoke to Nila and she was unable to afford me any clear and consistent responses, but graciously offered to remove half the charges. My concern was how the charges were acquired so I continued to attempt to find answers so as not to continue to receive unexpected charges. She was unable to answer my questions regarding call waiting charges when I do not use call waiting. I have never asked a person to hold and taken a second call that is coming in. I couldn't tell you how to use the feature on my Nokia phone.

I asked to speak to her supervisor hoping I may get answers to my questions. I need to prevent the charges from recurring or determine if it is an equipment problem. This is the phone that several times since AT&T took over has allowed incoming callers access to my mailbox setup. People have notified me several times that when they went to voice mail it actually was giving them access to changing my mailbox etc. I called AT&T twice to report it and it was fixed. Today they told me I have never reported any equipment problems. ??????

When I asked to speak to the supervisor, Nila warned me that if I spoke to a supervisor they may take the offer away to drop half the charges. I was flabbergasted at what sounded like a threat, but decided it was worth the risk to get my questions answered and determine what the problem is.

Supervisor "Denise" came on the line. First, I'd like to note how convenient it is that they know who we are, but they can refuse to give us their full names; or real names for that matter. I do not know if Nila is real. Denise immediately approached me with the tact of a credit collector. I was taken aback at her outright hostility and aggression. My bill has always been automatically deducted from my bank account so I have never so much as had a late payment since 2005 on this account. Denise refused to discuss the matter with me and curtly and rudely informed me that the offer to remove half the charges was removed. I still did not receive any answers and was treated to the poorest example of customer service I have ever experienced.

I requested to speak to another supervisor hoping I would find a human being at some point. Denise loudly informed me it could be "up to 72 hours" before anyone could get back with me and hung up. I do not use profanity nor raise my voice when speaking to people. I have never been treated so horribly by a company. Wonder if I am holding my breath for that supervisor to call me in 72 hours? And also wondering if I can afford the call. If it comes in as a call waiting call during daytime hours it may cost me a fortune.

Perhaps what bothered me the most was the nature of the threats and penalizing me for having the audacity to request to talk to someone else. The heavy-handedness of the entire interaction was bullying and disturbing.

It may be time for AT&T to revisit the old slogan, "We may be the only phone company in town, but we don't act like it." They may not be the only phone company but they certainly are acting like it. And their current slogan, "The New AT&T" must be the warning of things to come such as I experienced today.

     
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Extended Warranty on 2007-09-29:
When will people realize that companies don't want to play the "climb the ladder" game. Especially when the customer is the one at fault and just won't listen.
flabbergasted on 2007-09-30:
This customer was "at fault" of nothing and was listening to a customer service rep who obviously could not answer questions. When will companies realize they should educate their first line in customer service or be willing to "play" the "climb the ladder" game as you eloquently phrase it. This is no "game" to serious customers.
Nimdae on 2008-10-25:
All AT&T is interested in is getting your money. If they offer you a discount of any kind, it's to make you go away because CS reps get paid by how short their resolution is. If they have to pass you off to a supervisor, it probably counts against them. They don't care about their customers. They care about getting paid, and that's it. They will find whatever fees they can stack on you and stack them high.
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Service
Posted by on
CANTON, GEORGIA -- For over thirty years we have used ATT. When we moved to Georgia we were talked into a family plan for cell phone service. We were added to our son's plan, cancelling our personal account. Our son got into financial trouble and got behind in his payments. We cannot get another AT&T line in our name and use our same number unless we pay delinquent charges.

We have no choice but to leave AT&T and get a new number.
     
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Alain on 2011-12-31:
You can try calling AT&T's corporate office at (210) 821-4105, but probably your best bet is to go with another company and start fresh. Large companies aren't very concerned with customer loyalty anymore. Somewhere in the computer system that runs AT&T you've been linked with your sons bad credit and that's all that's going to appear on a service rep's terminal.
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20 plus phone calls on incorrect billing since April
Posted by on
AT&T offers deals that they over charge customers and there is no one in there office that will me and get it corrected. If you do call leave me a number to get back with since I won't stay home all day and wait.
     
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AT&T Mobility Service is REALLY REALLY REALLY BAD
Posted by on
I've been a happy BellSouth, Cingular customer for years but AT&T Mobility wireless service in the Metropolitan New Orleans, Louisiana region has gone from bad to worse. I'm an Information Technology guy and happily paid them the $330.00 to end my contract. I view them at best used car salesmen and at worse whores.

Glad to pay them to go away. DO NOT use their wireless services.
     
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madconsumer on 2011-07-11:
so what was the issue?

I have been with AT&T in several states, and never had any issues in any states I lived in.
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Possibly the worst customer service ever
Posted by on
I'm not going to be using my phone for four months so I am looking for some ultracheap plan.
1. Half hour with Agent 1 who says what I want is "World Traveler Plan." Is this on top of my regular charge? I ask. No, he says, that's all you'd pay per month, $5.99. Has to be done by the international desk. BTW this takes about 20 minutes.
2. Two calls to the International are dropped, then another 20 minutes on hold. International explains, which is what I thought, that the Plan is *extra,* not instead. Back to customer service. 50 minutes have now passed.
3. Customer service says the plan I want, a $10/month suspension, is not available since I had it last year. What can you do for me? I ask. I've been a customer for seven years.
4. Answer: nothing. Take a hike.
     
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laklisa on 2009-08-10:
If possible (without being charged any early cancellation fees) cancel the monthly service. Try a pre-paid phone.
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AT&T Mobility Executives are... Hiding??
Posted by on
I have examined AT&T Mobility's website for contact information for the firm's corporate offices, as well as Customer Service, hoping to get some kind of such info (email/postal address); after the call, I got a text message to call #3325 for an automated survey, on which I made the call. I rated the service as somewhat unsatisfactory, as the information was not available at the call center. A supervisor responded by returning my call, and I explained the same thing to her. Ultimately, she was not able to locate the contact information for a prepay customer. Perhaps the postpay (billed) customers have the information available, but not the prepay customers. Are the corporate executives of AT&T Mobility afraid of any contact with retail customers, or ??????????

Update: Have since then have abandoned my prepay account with AT&T, and have not heard from anyone there since then. I guess they don't miss my business too much.

And, why does AT&T Mobility impose the strictest limits for "off-net" roaming, when Verizon Wireless and T-Mobile are virtually silent on the issue of roaming?????
     
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Anonymous on 2009-04-07:
Easy to find:
AT&T Mobility
Glenridge Highlands Two
5565 Glenridge Connector
Atlanta, GA 30342
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