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Warning: International Roaming with iPhone
Posted by Ted51 on 12/28/2010
WARNING: If you are an AT&T iPhone subscriber, be advised that if you roam to Canada (and quite likely other countries), apps on your phone will automatically rack up hundreds of dollars PER DAY in wireless internet usage.
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Posted by msnanny on 2010-12-28:
That's why it has a data roaming OFF selection.
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Posted by Flcy on 06/08/2010
After paying $200 for an LG Xenon mobile phone returned it because of a malfunction. AT&T then sends a "REFURBISHED" replacement that I could purchased for around $75-85. What happened to the $115 difference? And I have returned the refurbished phones several times and still am not satisfied with the product!!
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Posted by NanS123 on 2010-06-08:
Cell companies generally always send out refurbished phones on warranty exchanges. While it may not seem fair if you recently got you phone, they all do the same thing.
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Dissatisfaction of At&T Mobility Service
Posted by More4vern on 11/19/2009
ATLANTA,, GEORGIA -- Here is the letter that I sent certified mail to AT&T Mobility
cc California Public Utilities Commission

November 16, 2009

To AT&T Mobility Service
Notice of dissatisfaction of At&T Mobility Service,

On December 23, 2008 Rehabilitation Therapy Inc. DBA Robertson ADHC, entered into a 2 year contract with AT&T Mobility for cell phone service with push to talk service. We received six (6) LGECU515 Blk Units. The LG 515 phones have been a problem from day one the sound is such bad quality and low volume that you can not hear what the other party is saying about half the time,

We have complained about the quality of the LG 515 phones starting ON January 14, 2009 to Kenny Anderson| Business Account Executive | Northern California. See attached email. From: Vern [vern@******.com]
Sent: Wednesday, January 14, 2009 10:17 AM
To: Kenny A(******@att.com)
Subject: LG Phones
Hi Ken

We are having a problem with the LG 515. When using the push to talk the speaker keeps turning off, do you know how to make it stay on?

No response, Called Kenny A on the phone 916-***-****, after 4 phone calls was able to make contact on January 21, 2009, Kenny A Stated he was no longer our account executive and gave me a number for AT&T customer service where I complained about the LG515 phones again. Customer Services response was maybe we needed to purchase ear pieces.
So I purchased Motorola blue tooth devices. Sound Quality still bad. Customer service response the 30 day exchange period is up if you want new phones you will have to pay full price for them.

Now the batteries are going bad. The will not hold a charge for over 1 hour. I got one replaced by going to an AT&T store in woodland the clerk said he would order me a new battery but had to keep the old one, we were without the use of the phone for three days until the new battery arrived.

Now the other 5 LG 515s batteries are not holding a charge. So on October 27. 2009 I again contacted customer service about the battery problems after about 15 min of questions I was then transferred to some one else (handset assistance I believe) who then proceeded to spend another 15 min asking the same questions, only to tell me that I have to call in on the phone that is not working which is in use by one of our drivers who is out picking up passengers.

The whole thing in a nut shell is we do not believe that AT&T Mobility has fulfilled there part of the contract. And if these issues can not be resolved with in 10 days of receipt of this letter, we will be moving our wireless service to a different carrier. And we will refuse to pay any early termination fees due to the fact that AT&T mobility has not lived up to its part of the contract.

cc California Public Utilities Commission
505 Van Ness Avenue
San Francisco, CA 94102

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Posted by lilly_112 on 2010-06-08:
The handset assistance reps have to troubleshoot the issues you claim to be having on you handsets before they can approve a warranty exchange. If you go through the proper channels and try to troubleshoot with warranty they would probably approve an exchange.
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WARNING The worst phone company in a America
Posted by Nothappy202 on 09/01/2009
The AT&T people are the rudest, sorriest, worthless, disrespectful, dishonest, non Caring, bunch of Liers, That anyone could be.. On the wireless phone we bought was about $200.00 and was told it was a brand new phone we had found out it was not a new phones it was refurbished, an AT&T tech told us it was a refurbish phones. we got total of 3 Motorola razors and all them were refurbish AT&T could not fix these phones and then was giving a Samsung propel and it was refurbish ALL AT&T did was just replaced the Sims card after talking with the AT&T senior tech, he said it was not the Sims card that was missed up it was all there wireless phones that is missed up but they didn't want to let the customers know that all the phone are having REAL BIG PROBLEMS with all the wireless phones because then they will loose money.. so we called the office of the president of AT&T wireless talked to the manager Charles Villarreal and more less told he can care less about customers called us a Lier then we asked to talk to his boss and he said that the call will not go any higher than him.. he deactivate our service and whipped out all our info's and the pictures we had in our phone.. we use the cell phone to stay in contacts with our doctors and for emergency.
Charles said he don't care.. and we found out that there is people above him and they are Jessie Pauda, Aaron Ratliff, John Palmer and these people don't care either and if you go try to go any higher they will call the police on you and make up lies... ANYONE THAT WANTS THE NUMBER TO THE AT&T BOARD # IS 1-800-403-3302 AND THIS IS JOHN PALMER # 1-806-758-6700
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Posted by i_am_canadian on 2009-09-01:
They called the police on you? You must have done something to incite that, they wouldn't do it over nothing.
Posted by madconsumer on 2009-09-01:
there is something not being told.
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Possibly the worst customer service ever
Posted by Furious on 08/10/2009
I'm not going to be using my phone for four months so I am looking for some ultracheap plan.
1. Half hour with Agent 1 who says what I want is "World Traveler Plan." Is this on top of my regular charge? I ask. No, he says, that's all you'd pay per month, $5.99. Has to be done by the international desk. BTW this takes about 20 minutes.
2. Two calls to the International are dropped, then another 20 minutes on hold. International explains, which is what I thought, that the Plan is *extra,* not instead. Back to customer service. 50 minutes have now passed.
3. Customer service says the plan I want, a $10/month suspension, is not available since I had it last year. What can you do for me? I ask. I've been a customer for seven years.
4. Answer: nothing. Take a hike.
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Posted by laklisa on 2009-08-10:
If possible (without being charged any early cancelation fees) cancel the monthly service. Try a pre-paid phone.
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Good Support
Posted by Jktshff1 on 05/21/2009
Tried to reconfigure my settings on my cell and apparently messed something up. Went to my local AT&T store explained the problem (would not ring). They worked for several minutes and were unable to fix and gave me the tech support number to call (OH NO!!:(.

Got home and called. 'Course got the "you will be helped when available" line :(....less than 3 minutes later a guy named Brian answered, listened to my problem, said wait a minute, and got it taken care of.

Thanks AT&T. :)Good job.
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Posted by Anonymous on 2009-05-21:
Wow they do not suck that bad after all. (VH)
Posted by Anonymous on 2009-05-21:
I've always experienced good customer service with AT&T. Good review
Posted by madconsumer on 2009-05-21:
i love my at&t services!

great review.

very helpful.
Posted by BokiBean on 2009-05-21:
Hey nice! I'm shocked and pleasantly surprised!
Posted by Ponie on 2009-05-21:
Glad you took the time to write a complimentary review. Had that happened to me, it probably would have been because I forgot to charge it. I'm so technologically challenged. Few years back, my Sis and her family were visiting me. We went to church Sunday morning. After the priest gave his usual greeting he made the announcement that all cell phones were to be turned off. I looked at my niece with my deer in the headlights look. She quickly grabbed my phone out of my jacket pocket and headed for the vestibule to turn it off. The priest said: 'Now, that's a good girl.' I turned a deep shade of crimson. Whenever I get a new phone now, turning it off is the first thing I learn on it. VH
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They Keep Money Paid???? On What Basis???
Posted by Jangold on 05/11/2009
NEW YORK CITY, NEW YORK -- I have - correction: DID have - a Go plan which meant I prepaid amount the 1st of each month. The amount I chose was $49.99. I noticed I had a balance of around $49.00 and have had it for awhile. This month, I called them wondering if I could just use the balance - THAT THEY HAD ALREADY CHARGED TO MY CREDIT CARD - to make calls since this is what I normally paid.

First phone call - I was hung up on. Second phone call - I got someone that didn't know. Third phone call - I connected with someone that said sure!!! All he had to do was cancel the prepayment for the month!!! This way I could use up the balance on phone calls this month!!! Then towards the end of the month, I would call back and enroll back in the prepayments!!! I was like whoopppeee!!! This was on May 5th.

I kept getting text messages from AT&T, so I figured my phone was working, but this morning, I got an email that my phone wasn't working. I was like what? Tried the number and it's been cut-off. I called up AT&T to find out what happened, and was informed, not ONLY did they cut off my service, but they KEPT THE MONEY!!! I was like, huh??? How can you legally do that? If you pay for services and those services are not rendered, you either have to render the service or return the money??? The android on the phone - Kelsey Preston - said that that's not how it worked.

It seems AT&T does have the right - in their own mind - to keep money that they have no right to since they are not providing a service! I said that number 1, it's illegal and number 2, I relied on THEIR representative - an employee that THEY chose to represent their company - to supply me with the correct information, and she said, "Well, I don't know that!" I said well, aren't there records of my calls? She said yes. I asked her whether she thought it was just a coincidence or serendipity that I called at the precise time that there was supposed to be a payment? She said - I quote - "Our customers are always doing strange things - I really have no idea why they do things."

It's nice to know that this employee thinks that customers that call up about their money being ripped off are "strange" for doing so. The end result was that she couldn't handle the simple problem I outlined to her - nor did she make any attempt to correct it. I didn't even want to particularly switch services at this time! I just wanted things rectified. Now this leaves me getting a new wireless provider, suing them in small claims court and putting a block on the money charged on my credit card. I figure somebody hauling their butt down and making an appearance in court is going to cost AT&T more than $50 bucks, and maybe I'll Win by default if they don't appear.

All this hassle for $50??? Plus I missed a job because the phone was not working. I'll tack that on the small claims charge.

It's funny that when I asked her to correct the situation especially given the economy and told her I couldn't afFord to lose the money - or the job - that she said she couldn't because she was an employee of AT&T and needed to do what they told her. I asked her if she wasn't a human being first and she said no, she was an employee.

There's your answer as to why things have gone to hell in a hand basket.

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Posted by Anonymous on 2009-05-11:
I hope you get your $50 back. I doubt your complaint about missing out on a job will have legs.
Posted by Soaring Consumer on 2009-05-11:
Keep fighting on this. They have no right to keep your money that you paid for a service that they are refusing to render.

The employee isn't human? They must be from Mars!
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AT&T Mobility Executives are... Hiding??
Posted by Green-tiger on 04/07/2009
I have examined AT&T Mobility's website for contact information for the firm's corporate offices, as well as Customer Service, hoping to get some kind of such info (email/postal address); after the call, I got a text message to call #3325 for an automated survey, on which I made the call. I rated the service as somewhat unsatisfactory, as the information was not available at the call center. A supervisor responded by returning my call, and I explained the same thing to her. Ultimately, she was not able to locate the contact information for a prepay customer. Perhaps the postpay (billed) customers have the information available, but not the prepay customers. Are the corporate executives of AT&T Mobility afraid of any contact with retail customers, or ??????????

Update: Have since then have abandoned my prepay account with AT&T, and have not heard from anyone there since then. I guess they don't miss my business too much.

And, why does AT&T Mobility impose the strictest limits for "off-net" roaming, when Verizon Wireless and T-Mobile are virtually silent on the issue of roaming?????
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Posted by Anonymous on 2009-04-07:
Easy to find:
AT&T Mobility
Glenridge Highlands Two
5565 Glenridge Connector
Atlanta, GA 30342
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Terrible Customer Service
Posted by Dboyle on 01/14/2009
CORONADO, CALIFORNIA -- So far this company is ridiculous. There customer service has seriously degraded since being Cingular. Never had any problems with Cingular (or at least bad problems). Small problems were resolved, but lately, it's just one after another with AT&T. During my military suspension which took over a month to get suspended they continued to charge me $20 a month for unlimited text msgs. They continue to charge me taxes from VA. I haven't lived in VA for 3 years. I was told to call and have it changed, but when I did I received a message saying that I could not be helped (no reason), and I should call back later. Well, just recently I was charged $550+ for data usage when I had a plan for it. I recently changed my phone, and brought it to the AT&T store twice, and I'm sure that's where the mix up was made. Finally, after being harassed by AT&T on my phone 2 to 3 phone calls a day, I found the error. I contacted AT&T by phone only to find out they are closed on Sundays and then I wrote them by email which a few days for them to get back to me. They finally responded saying they fixed most of it except for my past due account which supposedly there is a trouble ticket in which will text msg me as soon as the problem is fixed. The only problem now is my phone doesn't not work at all. Maybe I should call them, nope that doesn't work. I can't even call 611 to them they are idiots and screwed up and are now shutting off my service because they are idiots.

I always pay my bills, but there is no way I'm paying $550+ for their mistake. Terrible customer service from this company. Everything is too automated to cut down on costs. Is it too much to hire someone on Sundays or how about 24/7 support? AT&T is a gigantic corporation charging way too much for their services.
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Forced Cancellation And Nonpayment Of Promised Reimbursement
Posted by Jc007 on 01/10/2009
Purchased iPhone for $500 in 2007. Was assured by AT&T out-of-town location serviceable by them. Sale of iPhone conditioned upon this information. Rec'd letter from AT&T our cell phone service to be cancelled on 11/10/08 because contract between AT&T and ComCast (who was the true service provider -- undisclosed to customer) cancelled their contract. Called number provided in letter and was told by customer representative they would reimburse for iPhone and would not be charged termination of contract fee. Received bill for 11/03/08 - 12/02/08 for $535.14, including $375.28 for termination fee.

Spoke with AT&T customer service supervisor who iterated the bill was in error and 'promised' reimbursement of iPhone cost. Another 'supervisor' called few days later and said no monies for iPhone and charge of $165 due and corrected bill would be mailed. Had no more communication nor billing from AT&T until collection agency called today threatening legal action unless payment of $195 bill. (at&t for the past year plus automatically deducted our monthly payment from our charge acct. Why not for the amt. owing?)

I believe AT&T should prorate the cost of my iPhone which I cannot use any longer and had to buy new phones; $30 collection fees as we had no updated/corrected bill nor communication w/ AT&T about final charge other than $535.14; and that we should not be charged for service provided for the month of Nov. since service was terminated on Nov. 10. Have been good customers and paid top dollar for AT&T service -- never late payment.

AT&T should have had the courtesy to notify us of the amount we owed and when; made an effort to pay something toward iPhone that is now useless.
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Posted by NickL11354 on 2009-01-11:
sell your iphone on craigslist. You can easily get between $500 - $800 and it will sell within hours of posting it.
Posted by Anonymous on 2009-01-11:
Or you could have your iPhone unlocked and use it with your new carrier.
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