AT&T Extortion-like activity
DALLAS, TEXAS -- I had AT&T service for some time. In the last 2 years of my time with them, I started receiving promotions from AT&T via SMS. I didn't really care to receive them, so I started the customer service song ... read full review
AT&T Does Not Love You
NOVATO, CALIFORNIA -- Our phone went dead on Sunday, which is inconvenient since my husband is very ill & the phone is a necessity. Entered complaint via email & neighbor called AT&T repair. Called AT&T repair repeatedly ... read full review4 Replies - Latest reply on 07/16/2008
Rebate Is A Hassle
COLUMBUS, OHIO -- AT & T rebates are a joke. Nobody wants to accept them! I finally got a store to accept only if I used it to buy their own gift card. Don't understand any of it.
My recent HASSLE with AT & T this ... read full review
BOYNTON BEACH, FLORIDA -- Order phone & DSL, given date to install. Never showed up.Had email confirmation. Called, said would be there following week. When I tried phone, so much static I couldn't' hear. Called them on my cell phone. Took one hour to finally get to talk to someone who could help me. Told me they had no order for DSL. I told them to cancel the whole order. Now they are billing me for services I never had. Again I can't get to talk to someone who can help me. They put you from one person to the other and each one says "I'm sorry I'm not the one who can help you but I will transfer you to someone that can".
After 6 transfers, and how many minutes on your cell phone, you feel "is there anyone there that knows what they are doing". My next response will be to the FCC.
Poor Customer Relations
We have had wireless service with this company for 5 years. For the first two years, our bill was incorrect every month and we would call to have things corrected (usually requiring adding credits on ... read full review4 Replies - Latest reply on 06/23/2007
Many times I've carefully composed letters and when I hit the "SEND" button ... AT&T flashes a note on the screen that says : APPENDING MESSAGE FAILED...RETURN TO PREVIOUS PAGE, which means my carefully composed letter is LOST. When I use their member services to complain they send me a "generic" reply which is of no use. 6 Replies - Latest reply on 05/18/2007Add reply