I've been a happy BellSouth, Cingular customer for years but AT&T Mobility wireless service in the Metropolitan New Orleans, Louisiana region has gone from bad to worse. I'm an Information Technology guy and happily paid them the $330.00 to end my contract. I view them at best used car salesmen and at worse whores. Glad to pay them to go away. DO NOT use their wireless services.
After paying $200 for an LG Xenon mobile phone returned it because of a malfunction. AT&T then sends a "REFURBISHED" replacement that I could purchased for around $75-85. What happened to the $115 difference? And I have returned the refurbished phones several times and still am not satisfied with the product!!
Tried to reconfigure my settings on my cell and apparently messed something up. Went to my local AT&T store explained the problem (would not ring). They worked for several minutes and were unable to fix and gave me the tech support number to call - OH NO!! :(. Got home and called. 'Course got the "you will be helped when available" line :(.... less than 3 minutes later a guy named ** answered, listened to my problem, said wait a minute, and got it taken care of. Thanks AT&T. :) Good job.
COLUMBUS, OHIO -- AT&T rebates are a joke. Nobody wants to accept them! I finally got a store to accept only if I used it to buy their own gift card. Don't understand any of it. My recent HASSLE with AT&T this time was using the rebate on THEIR SITE! I had a 50.00 rebate. I thought I would just go on their site and use it there. I couldn't find anything for the exact price or I spent more and only owed 1.98 which I figured they could put on my bill. I get an email for me to call them about it. No problem, I thought this way I can put the 1.98 on another card. NO, NO doesn't work that way. Had to put the whole thing on my credit card. I said cancel it.
So I just spent the 29.99 leaving me with what I thought would be 20.01 left on the card. Tried to put that on my bill to get rid of it. Wouldn't take it. After being transferred to numerous so called "experts" they tell me I only have 15.99 left on my card. I said I just activated it, only spent 29.99 (shipping was free, or so it said). Do the math!! I asked what the 4.02 was charged, NOBODY COULD TELL ME NOR COULD THEY TRANSFER ME TO SOMEBODY THAT COULD. They kept telling me "They were only customer service". What the heck does that mean????? I said transfer me to somebody that could answer my question, they said they couldn't!!
I could access my card and couldn't understand anything on it. Looked like when they were canceling my order they charged me for each transaction it took them to do it. I think they give their employees classes on giving people the run around. I have never got a straight answer from them, and that's talking with a REAL PERSON (when you finally get one). So shame on me for renewing them. When contracts are up (I have more than one), they're history!! I've finally had ENOUGH!
BOYNTON BEACH, FLORIDA -- Order phone & DSL, given date to install. Never showed up. Had email confirmation. Called, said would be there following week. When I tried phone, so much static I couldn't hear. Called them on my cell phone. Took one hour to finally get to talk to someone who could help me. Told me they had no order for DSL. I told them to cancel the whole order. Now they are billing me for services I never had.
Again I can't get to talk to someone who can help me. They put you from one person to the other and each one says "I'm sorry I'm not the one who can help you but I will transfer you to someone that can." After 6 transfers, and how many minutes on your cell phone, you feel "is there anyone there that knows what they are doing". My next response will be to the FCC.
We have had wireless service with this company for 5 years. For the first two years, our bill was incorrect every month and we would call to have things corrected (usually requiring adding credits on their part). In January of 2005, we noticed they had dropped our secondary line out of the Family Plan and were charging us roaming and "other charges". They were asked then to add the phone. The phone showed up on our statement as part of the plan, but on their computer, they continued to bill us roaming and "other charges".
They owe us in excess of $300 but will not credit or reimburse us the money as we did not dispute all claims within 100 days in writing.
Of course, they have us over a barrell because it's written in fine print somewhere, but they are unethical as they say it's the customer's responsibility to review the bill each month to "catch" their errors.
CALIFORNIA -- Many times I've carefully composed letters and when I hit the "SEND" button... AT&T flashes a note on the screen that says: APPENDING MESSAGE FAILED... RETURN TO PREVIOUS PAGE, which means my carefully composed letter is LOST. When I use their member services to complain they send me a "generic" reply which is of no use.