WEST NYACK, NEW YORK -- Tried to pay my cell phone bill at store payment station. Payment station did not register any payment after I tried twice. Went to store representative who took my payment via debit card. Week later, I discovered AT&T had taken my money ($113.50) twice. Once the first time at the payment station. Second time by store representative. When I discovered the double dip, I took proof to the store. The double payment is not in dispute. After an hour and 20 minutes, the best they say they could do for me is to "try" to refund my money to my debit card in 7 days! If I wrongfully took their money and did not return it immediately, I could be arrested for theft!
Tried to send a complaint e-mail through their online system, which does not work. I talked to a representative who said their process was for me to go back to the store where I had the problem and make my complaint there! So, I'm supposed to trust that you will tell on yourself for screwing up? I asked the phone representative for an address to mail my complaint letter. She said there is not one. Can you believe this? I finally found an address in VA, even though I live in NY. I'm changing my cell phone company as soon as I get my money back - next week!
I purchased an LG Neon cell phone through AT&T website which had a 90 day warranty. Shortly after the 90 days I was having problems with the phone. I researched online and found numerous bad reviews about this model bought through AT&T with the same problem so it was known to be defective by AT&T. All I wanted was them to replace the phone and I would continue to do service with them. Sounds simple enough.
If they send me a new $60 phone of any model and I would continue to pay them $60 a month as a loyal customer. They admitted the problem with the phone but took zero responsibility to keep my business. You do the math. I am in the process of contacting LG but do not expect any positive outcome seeing how AT&T would not help me and they are the one who will be losing hundreds to thousands of dollars in future business from me.
REDMOND, WASHINGTON -- I have four AT&T cell phones under a two year contract. I have asked/re-asked them to send me an itemized paper bill. I used to check my charges online but found that AT&T has a setting that defaults back to a paperless bill when you check your bill online. One month when I didn't get a bill, I estimated a payment and it turned out too low and I got dun notices on the account. I hate having to call them! It is always a hassle.
I spent the better part of an hour with them today. I have not received a paper bill this month again! Someone had changed my back to a paperless bill. The Supervisor said that no one but me can change it and only if I go online to do it. He verified that I had not been online since April but he still maintained that I was the only one who could do it. I have my account password protected. No one went online to check or make changes to my account.
Have any of you had this problem, where someone at AT&T has changed your billing settings without your permission? My theory is that they either have a rogue employee or that they have a software glitch. What do you think?
REDMOND, WASHINGTON -- Please be aware of a major problem with a change in AT&T Wireless accounts that affect all family plans. One of my daughters tried to replace a lost cell phone and was told she could not activate a new phone because she was not on the account as an "Authorized User". She called me last night. I called customer service and added her name.
This morning I called customer service to add my other two daughters (all three college graduates and scattered across the United States) and was informed I could only have TWO "Authorized Users" on my family plan of FIVE phones!!! So how does my adult daughter, whom I couldn't put on the account, replace her phone if needed? Do I have to purchase one for her and Fed Ex it to her?!!! AT&T fix this!!!
We have a total of 6 phones and a USB connect card. Needless to say we pay a lot (since we call internationally too). This afternoon I spent 3 hours on the phone with customer care. Nothing was resolved and my valuable time was gone. Several weeks ago I spent 3 hours @ phone for issue with another device.
This phone was broken, no water damage, AT&T sent me a new phone ("warranty") but guess what.. they mailed the old phone back saying it had water damage and charged me over $250.00. If I had known that beforehand I would never request a new phone but just put the simcard in an old phone. When I mailed the broken phone it had white dot, when it came back it was gone. Just feel "screwed" and wonder if there are similar stories.
Got hit with unexpected $250 overage charge. Again. It happens when I'm in a stressful or very busy time in my life when I have more important things to do than pay attention to my minutes. The charge increase of about a factor of five over normal seems to me a way to harvest money from the statistically small group of folks like me. In addition to this strategy, AT&T also seems to have a policy of being very flexible on an individual basis if people contact them.
They allowed me to change plans and back date the change to the previous month. I'm not satisfied. I don't need this additional stress. These overage charges don't seem ethical to me. AT&T could easily provide an automatic notification when all minutes have been used. This would be full disclosure of this very significant rate increase. So, I've switched to CREDO. They have a spending limit that can be reduced to $100 per month and perhaps other measures. Also I'm happier with the politics of CREDO than that of AT&T, which is one of the largest contributors to the Republican party and which criminally violated the constitution with the warrantless wiretapping.
What a bunch of useless people they have taking calls at AT&T these days! These people have no idea of what is going on. They put you on hold for 10 minutes, come back to let you know they are still working on the problem, then you hold for another 5 or 10. Usually on the phone with them for about an hour. Then you find out they no nothing and can do nothing. No one takes responsibility for mistakes.
You are under contract, and you will pay early termination fees to cancel even though you have no- and I mean no reception in your new home area. I have been calling these people for 2 months explaining that I have moved, my phones no longer work. Three different reps have told me they will send me 2 new Nokia 2600 phones to try to. I am still waiting. So tonight I finally had to terminate early even though I have 2600 rollover minutes left. Now I have to wail till my bill comes on 1-22-09 to cancel. So that's another month I have to pay for no service. The worst company I have ever dealt with!!! Extremely unprofessional. Will never have AT&T service again!!
FAYETTEVILLE, NORTH CAROLINA -- Please do not go with AT&T. I was advised my first bill would be $86.00 by the customer service representative when I signed up with AT&T. My first bill was $262.00 and not one person at customer service could tell me why. Now, I cancelled the service with them, my phone was cut off 10/30/2012 and they billed me for November and December. I had 1 line and 450 minutes a month with 3GB data plan paying $120.00 a month. If you can get with a different cellphone carrier please do. I DO NOT RECOMMEND AT&T TO ANYONE.
MELBOURNE BEACH, FLORIDA -- Zip code - 32951 - used to have great service but a few months ago there stopped being any access for myself and anyone in town. No new blockages, no storm damage, nothing! No answers from AT&T but still have to pay for service we're not getting any longer or pay penalty to get out of contract. How in the world is this fair? AT&T gives no answers or explanation. I feel victimized, robbed and held hostage by AT&T.
SPRINGFIELD, FLORIDA -- We went into the Springfield / Panama City's AT&T branch unsure of what we wanted. Desiree walked us through the phones and plans. We got exactly what we needed and a price we could afford. Thanks for dedicated employees.