AT&T Wireless Cell Phones Consumer Reviews - Page 3

TEXAS -- My phone has a small cracked screen that occurred 6 months ago & in the last 24 hours my phone now will not hold a charge even while connected to the charger. Was told the phone could be replaced if it were just the battery but because the screen has a crack now nullifies that even though the battery issue occurred 5 months later and the 1 has nothing to do w/ the other but any excuse to not replace it. Have 5 phones & pay insurance on all for what appears to be useless! One AT&T rep says it's $100 to replace another says $200. Cannot wait to switch carriers!!

FRANKLIN, TEXAS -- After 15 years as an AT&T customer they've dropped service in our area. However, they will not let us out of our contract. They have let other people in the area out but apparently you have to reach the "right" person. After five hours on the phone getting the run around and being told several different stories, I would not stay with AT&T if the situation was resolved. Their customer service is terrible and very rude. One person I talked to actually told me my sim card was not working and I just needed to go get a new one.

This was after I had already explained that we were having problems with all four phones on our plan and our local store told me all towers in our area had been dropped. Another basically insinuated I was lying because our phones had been used. We traveled out of town where the coverage was fine. Half the time I tried to tell them something they were trying to talk over me. I have never experienced such bad customer service. Another representative actually likened AT&T's negotiations with cell phone towers to a hockey game. No wonder they couldn't reach an agreement. When I researched AT&T does rank at the bottom of cell phone carriers in several areas.

WINCHESTER, CALIFORNIA -- I changed my cell phone service after 12 years of having T-Mobile because I wanted to have an iPhone but I have regret it from the first day!!! I can't be more disappointed with AT&T service because I have dropped calls 95% of the time, people can't hear me 98% of the time, I have changed my cell phone, I have changed all of our SIM cards, bought a product that was supposed to fix the problem.. but I am stuck with their horrendous product. I am counting down the seconds to get rid of this product!!! If you are thinking about getting AT&T service please don't, I don't wish this on anyone!!!

MACON, GEORGIA -- I upgraded my cell phone on a military base exchange and this was a private seller and not a AT&T owned. Left to go to another location and my phone quit working. Stopped at an AT&T store for service and was refused service since I purchased the phone at another store. The phone was new and under 30 day warranty. AT&T would not help me anyway. I was told I had to take it back the same store that I purchased it from. Now I was in another town when the phone stopped working and was some distance from the base exchange.

AT&T was not helpful in helping me with my problem. I was advised that if I had purchased at an AT&T store anywhere I would have been given a new replacement phone. AT&T told me if I purchase a phone from any store other than AT&T store it would have to be returned to the store purchased from. AT&T does not care about you the customer. Be aware when you purchase from any store other than AT&T. I was told after 31 days I could take it to one of their stores (AT&T) and they would honor the warranty. I have my home phone and high speed internet (DSL) with them and when my contract is up I will discontinue my service with this company.

I have complained over the years of my contract about high bills to numerous employees. I have been looking into going to another company for phone service. The only reason I have stayed is because the bill is in my mom's name and they were Christmas presents years ago for my husband and I. Well we took over the bill about 3 years ago and they just keep going up.

I also have my own small pet grooming business and my phone is the lifeline of it. Today a young lady named Ms. ** helped me and shed some light on a problem I thought there was no hope for. My bill for 3 phones was running me at $200+ a month on which only one is a data phone. The others are regular phones. I just want to say Thank you Ms.** for all your help. To everyone else having similar issues just remember all it takes is one person to make a difference.

Oh and these app companies were charging my phone $10.00 a month for something I did not even order, and have been for quite some time so be aware of those companies. If you download apps and they want your phone number or even email they can find ways to charge to your phone bill just by opening their messages. I had those charges too.

WEST NYACK, NEW YORK -- Tried to pay my cell phone bill at store payment station. Payment station did not register any payment after I tried twice. Went to store representative who took my payment via debit card. Week later, I discovered AT&T had taken my money ($113.50) twice. Once the first time at the payment station. Second time by store representative. When I discovered the double dip, I took proof to the store. The double payment is not in dispute. After an hour and 20 minutes, the best they say they could do for me is to "try" to refund my money to my debit card in 7 days! If I wrongfully took their money and did not return it immediately, I could be arrested for theft!

Tried to send a complaint e-mail through their online system, which does not work. I talked to a representative who said their process was for me to go back to the store where I had the problem and make my complaint there! So, I'm supposed to trust that you will tell on yourself for screwing up? I asked the phone representative for an address to mail my complaint letter. She said there is not one. Can you believe this? I finally found an address in VA, even though I live in NY. I'm changing my cell phone company as soon as I get my money back - next week!

I purchased an LG Neon cell phone through AT&T website which had a 90 day warranty. Shortly after the 90 days I was having problems with the phone. I researched online and found numerous bad reviews about this model bought through AT&T with the same problem so it was known to be defective by AT&T. All I wanted was them to replace the phone and I would continue to do service with them. Sounds simple enough.

If they send me a new $60 phone of any model and I would continue to pay them $60 a month as a loyal customer. They admitted the problem with the phone but took zero responsibility to keep my business. You do the math. I am in the process of contacting LG but do not expect any positive outcome seeing how AT&T would not help me and they are the one who will be losing hundreds to thousands of dollars in future business from me.

REDMOND, WASHINGTON -- I have four AT&T cell phones under a two year contract. I have asked/re-asked them to send me an itemized paper bill. I used to check my charges online but found that AT&T has a setting that defaults back to a paperless bill when you check your bill online. One month when I didn't get a bill, I estimated a payment and it turned out too low and I got dun notices on the account. I hate having to call them! It is always a hassle.

I spent the better part of an hour with them today. I have not received a paper bill this month again! Someone had changed my back to a paperless bill. The Supervisor said that no one but me can change it and only if I go online to do it. He verified that I had not been online since April but he still maintained that I was the only one who could do it. I have my account password protected. No one went online to check or make changes to my account.

Have any of you had this problem, where someone at AT&T has changed your billing settings without your permission? My theory is that they either have a rogue employee or that they have a software glitch. What do you think?

REDMOND, WASHINGTON -- Please be aware of a major problem with a change in AT&T Wireless accounts that affect all family plans. One of my daughters tried to replace a lost cell phone and was told she could not activate a new phone because she was not on the account as an "Authorized User". She called me last night. I called customer service and added her name.

This morning I called customer service to add my other two daughters (all three college graduates and scattered across the United States) and was informed I could only have TWO "Authorized Users" on my family plan of FIVE phones!!! So how does my adult daughter, whom I couldn't put on the account, replace her phone if needed? Do I have to purchase one for her and Fed Ex it to her?!!! AT&T fix this!!!

We have a total of 6 phones and a USB connect card. Needless to say we pay a lot (since we call internationally too). This afternoon I spent 3 hours on the phone with customer care. Nothing was resolved and my valuable time was gone. Several weeks ago I spent 3 hours @ phone for issue with another device.

This phone was broken, no water damage, AT&T sent me a new phone ("warranty") but guess what.. they mailed the old phone back saying it had water damage and charged me over $250.00. If I had known that beforehand I would never request a new phone but just put the simcard in an old phone. When I mailed the broken phone it had white dot, when it came back it was gone. Just feel "screwed" and wonder if there are similar stories.