AT&T Wireless Cell Phones - Page 3

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39 reviews & complaints.

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Took My Money, Holding On To It
Posted by on
WEST NYACK, NEW YORK -- Tried to pay my cell phone bill at store payment station. Payment station did not register any payment after I tried twice. Went to store representative who took my payment via debit card. Week later, I discovered AT&T had taken my money ($113.50) twice, once the first time at the payment station, second time by store representative When I discovered the double dip, I took proof to the store. The double payment is not in dispute. After an hour and 20 minutes, the best they say they could do for me is to "try" to refund my money to my debit card in 7 days! If I wrongfully took their money and did not return it immediately, I could be arrested for theft!

Tried to send a complaint e-mail through their online system, which does not work. I talked to a representative who said their process was for me to go back to the store where I had the problem and make my complaint there! So, I'm supposed to trust that you will tell on yourself for screwing up?

I asked the phone representative for an address to mail my complaint letter, she said there is not one. Can you believe this? I finally found an address in VA, even though I live in NY. I'm changing my cell phone company as soon as I get my money back - next week!
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stephenkroche1 on 05/09/2012:
Good luck. I doubt you will ever get you refund. My experience is that once they have your money the best you can hope for is a credit on future billings which are likely to be messed up as well.
Never make a payment other than by check that you can stop payment on if you want to have recourse.
Mario The Great on 05/09/2012:
Most likely what happened was the your debit card was processed both times and it, for whatever reason, failed to completely process the transaction. You're not really out the money, your bank should show it as PENDING. Good thing is that you'll get your money back. Bad thing is that it could take up to 5 BUSINESS DAYS. Sorry.
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AT&T Wireless lack of integrity
Posted by on
I purchased an LG Neon cell phone through AT&T website which had a 90 day warranty. Shortly after the 90 days I was having problems with the phone. I researched online and found numerous bad reviews about this model bought through AT&T with the same problem so it was known to be defective by AT&T. All I wanted was them to replace the phone and I would continue to do service with them. Sounds simple enough. If they send me a new $60 phone of any model and I would continue to pay them $60 a month as a loyal customer. They admitted the problem with the phone but took zero responsibility to keep my business. You do the math. I am in the process of contacting LG but do not expect any positive outcome seeing how AT&T would not help me and they are the one who will be losing hundreds to thousands of dollars in future business from me.
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LizzieT on 09/29/2010:
I have AT&T as well and I purchased the "quick fire" touchscreen phone in Dec 08. I purchased 2 phones @ $199.99 each w/a $100 Visa gift card incentive. I had problem immediately, the screen constantly froze, the phone turned off by itself, etc. Went to the AT&T store where I purchased it and they said the phone was recalled b/c it heated up so bad it burned people, yet they were STILL selling it! Got the run around from them and customer service. The only options they gave me was they would give me another recalled quickfire, a $50 refurbished phone OR buy a new phone for the FULL amount @$400/each! I CANNOT wait till my contract is OVER in Dec b/c I am switching carriers! They don't seem to want to keep loyal customers!
Weedwhacked on 09/29/2010:
It was past the warranty period wasn't it. Unfortunately that gets them off the hook.
leet60 on 09/29/2010:
In the second quarter of 2010 AT&T (for its full company) announced a profit of $4.02 billion - this is only for the SECOND quarter of 2010. So you are sadly disillusioned if you think they care a whit about a single customer.
Anonymous on 09/29/2010:
I agree with leet. Once your a massive corporation like AT&T your just another number to them.
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Problems with the number of "authorized users" allowed on an account
Posted by on
REDMOND, WASHINGTON -- Please be aware of a major problem with a change in AT&T Wireless Accounts that affect all family plans.

One of my daughters tried to replace a lost cell phone and was told she could not activate a new phone because she was not on the account as an "Authorized User" She called me last night, I called Customer Service and added her name.

This morning I called Customer Service to add my other two daughters (all three college graduates and scattered across the United States) and was informed I could only have TWO "Authorized Users" on my family plan of FIVE phones !!!!!

So how does my adult daughter, whom I couldn't put on the account, replace her phone if needed? Do I have to purchase one for her and Fed Ex it to her ?!!!!!

ATT fix this !!!!!!!!!!!

Stephanie Hextrum
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Anonymous on 08/29/2009:
They do this for your protection. Authorized users on your account are not limited to activating a phone replacement. They may also change your price plan, additional lines, add features and so on. This is also in the service agreement that I have with Verizon Wireless so it is probably a standard within the industry.
madconsumer on 08/29/2009:
"So how does my adult daughter, whom I couldn't put on the account, replace her phone if needed? Do I have to purchase one for her and Fed Ex it to her ?!!!!!"

first, she can get her own account!

second, yes you can.

if AT&T did not do this, then kids would call them and order new services and equipment. you should be glad AT&T limits authorized account managers. what would happen if your daughter purchased 3k in equipment and charges? would you be happy?
CSD on 08/29/2009:
Two authorized users sounds reasonable to me.
PepperElf on 08/29/2009:
eh. Welcome back?
CSD on 08/29/2009:
Yeah, I will be good this time around.
Anonymous on 08/29/2009:
easy on that trust *trigger finger* this time, pepperelf.
PepperElf on 08/29/2009:
eh. personally I got a kick out of it but I guess the admins didn't.

anyway welcome back :)

why, kj? I can trust whomever I want.
D. Aliff on 09/09/2009:
I don't see the big deal with only allowing two people besides the main person to make changes to the account.

As far as your daughters being scattered across the country, all you have to do is have them buy the phone, give you the SIM/IMEI, then call customer service and tell them you want that phone added.

If you're trying to make it so they can perform their own upgrades, authorized users aren't supposed to be allowed to do that. They're allowed to do everything but sign a contract, which makes sense actually.
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Sick and tired
Posted by on
We have a total of 6 phones and a USB connectcard, needless to say we pay a lot (since we call internationally too).
This afternoon I spent 3 hours on the phone with customer care, nothing was resolved and my valuable time was gone.......Several weeks ago I spent 3 hours @ phone for issue with another device. This phone was broken, no water damage, AT&T sent me a new phone ("warranty") but guess what...... they mailed the old phone back saying it had water damage and charged me over $250.00.
If I had known that beforehand I would never request a new phone but just put the simcard in an old phone. When I mailed the broken phone it had white dot, when it came back it was gone......
Just feel "screwed" and wonder if there are similar stories
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Soaring Consumer on 07/31/2009:
It appears according to you that they switched the phone with one that actually did have water damage so they could fraudulently charge you for the replacement phone. The fact that yours had a dot and the one you got back did not is solid evidence to that.

Do you have a photo of the phone you sent them?
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Unexpected Cell Phone Overage Charges--I Don't Need This!
Posted by on
Got hit with unexpected $250 overage charge. Again. It happens when I’m in a stressful or very busy time in my life when I have more important things to do than pay attention to my minutes. The charge increase of about a factor of five over normal seems to me a way to harvest money from the statistically small group of folks like me. In addition to this strategy, AT&T also seems to have a policy of being very flexible on an individual basis if people contact them. They allowed me to change plans and back date the change to the previous month. I’m not satisfied. I don’t need this additional stress. These overage charges don’t seem ethical to me. AT&T could easily provide an automatic notification when all minutes have been used. This would be full disclosure of this very significant rate increase.

So, I’ve switched to CREDO. They have a spending limit that can be reduced to $100 per month and perhaps other measures. Also I’m happier with the politics of CREDO than that of AT&T, which is one of the largest contributors to the Republican party and which criminally violated the constitution with the warrantless wiretapping.
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spiderman2 on 03/14/2009:
You used more minutes that your contract allows, thus you have to pay for them. If you want unlimited minutes, then pay the higher monthly bill to get them and you won't have to worry about going over your limit.
Anonymous on 03/14/2009:
This is exactly why I have a $99 a month unlimited cell phone plan with T-mobile. I have no land line, no VOIP, nothing. Just my cell. Unlimited local and long distance calls, pics, texts, etc, for about 110 a month including tax.
Anonymous on 03/14/2009:
You signed up for a plan that does not fit your calling needs. I am not following how this is AT&T's fault. There are different calling plans to fit different calling patterns. Life is stressful for a lot of people. We still have to be accountable for how we use our accounts. If life is so stressful that you cannot keep track of your usage, a pay as you go plan or (as Raven and spiderman stated) an unlimited plan may be more appropriate for you.
RippedOffByATT on 03/15/2009:
To JohnInSoCal. What I would like is a pay-in-advance plan, like a phone card. What I found for wireless is that these plans are very expernsive per minute. If anyone knows otherwise please let me know. The overage charge without notification seems unethical to me. The charge is way more than the cost of service. It hits a few unlucky or stupid people like me every now and then. It seems an idea cooked up by some corporate VIP to statistically harvest some more cash from the unlucky or stupid. If anyone knows of a cell company that notifies you (a message that says "this call is costing you 50 cents per minute") when you go over your minutes, please let me know. Thanks
Anonymous on 03/15/2009:
Ripped, you DO receive notification of overage....every plan and company out there has a number you can call, tracking online, etc, so you know EXACTLY how many minutes you have used.
Ponie on 03/15/2009:
' a stressful...busy time in my life...have more important things to do than pay attention to my minutes.' OMG! Quick, somebody, get out the violins. $250 overage? On my T-Mobile plan, all I have to do is punch three numbers on the phone and up pops the minutes I've used so far this month. Since you seem to spend a lot of time on your phone to rack up a bill this size, you mean you can't take a minute or two to find out how much you've gabbed this far? Oh, I forgot. Your life is so stressful and busy. That could be any day of the week for me.
jktshff1 on 03/15/2009:
I just can't do it.
Ponie on 03/15/2009:
laklisa on 03/24/2009:
I have At&T....all you have to do is punch in *min# or*646# and hit send...they send a free text that give you your minutes.
Anonymous on 03/24/2009:
Really laklisa? I have AT&T and didn't know that. Thanks for the advice (VH)
RippedOffByATT on 03/26/2009:
Wow! I'm surprised that rav, pon, and jkt don't have any sympathy for me or persons like me. That must mean you've never had an unexpected big wireless bill and just can't empathize with the unpleasantness of that. Or, I can't help thinking this in this greedy unscrupulous age, you are working for ATT or some business org. For me, I'm clear that the big unexpected bills might happen to me, and that the charge is way out of line with the cost of service, and that I don't want this unpleasantness. The Credo $100 max per month seems an improvement, and I'd rather support a company such as Credo than facism-compliant ATT.
knightoftheword on 03/26/2009:
well, I have ATT and while I can sympathize with their lack of customer service (due to a poor experience of my own), how is ATT supposed to know which customers are too busy to keep up with their minutes and what is going on their personal lives? Perhaps a pre paid plan would be better for you.
Anonymous on 03/26/2009:
Ripped, you're right, I have no sympathy for consumers who play the victim. ATT, and every other cell carrier out there give you tools to manage your minutes. These tools are pretty accurate and are more than sufficient to avoid huge overage surprises. I find it ironic you are too busy to take 15 seconds to dial 4 digits, hit send, then HANG UP. You don't even have to stay on the line...a text will be sent to your phone with the exact minute usage in the current billing cycle.
attsucksbig on 10/14/2009:
Yep, the busier you are, the easier it is to miss out on checking your minutes. I also recently got an overage of about $300. That, coupled with all the dropped calls on my Iphone, made my insides cringe. When I called At&t to resolve the issue, their answer was a terse "We are spending 18 billion to resolve the network issue!
A friend of mine then referred me to this free service, that alerts you before you use up all your minutes. Seems like the founders got hit by a big overage too. Have been using them for couple months now..the service seems to working fine, sent me couple red alerts.
Smorfster on 12/28/2009:
I had one of my kids upload a bunch of pictures in one day to myspace and we got hit by a 300+ dollar overage on ATT. She did now know that we didn't have a dataplan included. It was an honest mistake, like the comment that started this thread. Kudos to commenters above whose lives are so perfectly managed 24/7, that no unexpected things relateed to teens and cellphones happen to them ever.
Anonymous on 12/28/2009:
"These overage charges don’t seem ethical to me."

They don't sound ethical to you because you are the one that needs to pay them. They are described in your agreement with AT&T. In the end the one responsible in monitoring your minutes is you. My wife, brother in law, and I have a Sprint family plan called "Simply Everything." We each have a Blackberry, unlimited calls, texts, and internet access and we pay $50 each, total $150 per month for the 3 lines.
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Unprofessional & Uniformed Customer Service
Posted by on
What a bunch of useless people they have taking calls at AT&T these days! These people have no idea of what is going on. They put you on hold for 10 minutes, come back to let you know they are still working on the problem, then you hold for another 5 or 10. Usually on the phone with them for about an hour. Then you find out they no nothing and can do nothing. No one takes responsibility for mistakes. You are under contract, and you will pay early termination fees to cancel even though you have no- and I mean no reception in your new home area. I have been calling these people for 2 months explaining that I have moved, my phones no longer work. Three different reps have told me they will send me 2 new Nokia 2600 phones to try to I am still waiting. So tonight I finally had to terminate early even though I have 2600 rollover minutes left. Now I have to wail till my bill comes on 1-22-09 to cancel.

So that's another month I have to pay for no service. The worst company I have ever dealt with!!! Extremely unprofessional. Will never have AT&T service again!!
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Starlord on 01/08/2009:
How do you know they were wearing uniforms?
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$ 1200 cell AT&T phone bill
Posted by on
VIRGINIA -- Beware of AT&T cell phone service, they provide features/ facilties in your cell phone which you are not aware of and you end up paying thousands of dollars of bill. When you sign contract with AT&T, they don't mention that you have international dialing facility in your cell phone and when you end up making international call by misatkes, they charge 100 times more than the regular international call from any other service provider. Their customer service is worthless, they are rude and not ready to listen and help. I cannot believe that AT&T is such a bad company and their motto is to make money from the customers by setting up a decoy, whoever comes into it, they will squeeze the money out of him/her as much as possible. Never ever go for the AT&T cell phone service.
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Ponie on 12/28/2007:
I've never had any dealings with AT&T cell phone service. However, I find it difficult to believe a person would make 'international call by misatkes,...' Whenever I place a call, I'm aware of which country I'm calling.
Anonymous on 12/28/2007:
C'mon Ponie, don't you remember that time you called Bangledesh and talked for 3 hours? I had to work 12 weeks of overtime to pay for that. I guess that's why you don't remember it and I do.
DebtorBasher on 12/28/2007:
LOL Sheriff!
GothicSmurf on 12/28/2007:
I mistakenly call Australia all the time, just to ask which way their toilets flush.
Anonymous on 12/28/2007:
I have AT&T. I'm curious how you accidentally make an international call. Anyway I kind of see what you're saying about AT&T. It's very easy to accidentally connect to the internet via their cell phones which cost about a nickel a time for us without the data plan.
spiderman2 on 12/28/2007:
Having made international calls in the past, I find it hard to believe you can "accidentally" make one of those!
JustLady on 12/28/2007:
Gothic, LMAO! When you call Australia, do you call collect and then leave them on hold for a few hours?
GothicSmurf on 12/28/2007:
No, I accidentally have them call me back collect and then leave them on hold for hours! It really teaches them a lesson! But for the life of me, I can't figure out why my phone bill is so high!
Anonymous on 12/28/2007:
It's mostly people with IPhones who are getting the huge bills. The problem is not making international calls but simply keeping the thing on while outside the US, especially Europe. It's constantly connecting with the local networks and the system thinks the phone is in use. The largest bill I've read about so far was around $8,700.
Anonymous on 12/28/2007:
PssingBy, good info for all of us that were not in the loop on that stuff.
Anonymous on 12/28/2007:
Passingby - Great comment. I've learned so much from your contributions. Thanks.
simplyjackie on 01/01/2008:
JayD - why are you onthis site , you do nothing but jump down peoples throats who are looking for advice and help?
jktshff1 on 01/02/2008:
JayD is here to keep everyone else down to earth and give you something to compare your comments with.
Does a pretty good job!!!
simplyjackie on 01/02/2008:
yea comments like what are you spacey are very helpful.....
illegal on 01/25/2008:
wow, how can someone mistakenly make so many international ld calls. don't blame others but yourself for being stupid. lol even spongebob and patrick knows better.
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AT&T cell phone coverage
Posted by on
Worst coverage I've ever had! I have had 3 other providers and VZW is the best. I can't get coverage in the middle of a college campus in a city of more than 60,000 people. Beyond that I can't get 3G coverage anywhere. AT&T should just quit and stop wasting people time with their attempt at being a legitimate cell phone company.
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Weedwhacked on 09/23/2010:
AT&T claims that they cover 97% of Americans (not America). If you're not in a major metropolitan area you're most likely excluded. You actually need to decipher their "claims" to understand that many, many areas are not covered by AT&T. 60,000 is nothing!
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Refurbished Cell Phones Do Not Work!!
Posted by on
We ordered a AT&T refurbished cell phone and it arrived quickly. However, it did not work and AT&T sticks the customer with trying to correct their mistake!!

Avoid the refurbished cell phones and avoid AT&T. They suck!!
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MSCANTBEWRONG on 06/03/2009:
Have you tried to return it? Everyone makes mistakes...if they don't rectify the mistake or it happens again, then you have a legitimate complaint. But if you haven't given them an opportunity to correct the issue, then you're being unfair.
PepperElf on 06/03/2009:
Hey I recognize this letter.

**Thank you for not posting it in all caps here!**

and...yeah, I'd say contact them.

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Hidden Cell Phone Charges
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NORWALK, CONNECTICUT -- We bought new Cell phones and Re upped our plan. When the bill came there was a charge of $36.00 dollars to move the information from 1 phone to another. This was not mentioned when you by the phone either verbally on on the receipt. Ever time I do anything with AT&T. There is always a hidden charge.

The last time AT&T double charged me for the internet, putting it on the U-verse bill and the cell phone bill.
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Anonymous on 09/02/2008:
Give them a call, they may waive the charge. This looks like an activation fee. If you are already a customer and staying with their service, they shouldn't charge you for anything except for the new phone. Hopefully they will remove the charge. :)
madconsumer on 09/02/2008:
this is correct, any time you get a new phone they chagre you this fee. it is standard.
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