REDMOND, WASHINGTON -- Please be aware of a major problem with a change in AT&T Wireless accounts that affect all family plans. One of my daughters tried to replace a lost cell phone and was told she could not activate a new phone because she was not on the account as an "Authorized User". She called me last night. I called customer service and added her name.
This morning I called customer service to add my other two daughters (all three college graduates and scattered across the United States) and was informed I could only have TWO "Authorized Users" on my family plan of FIVE phones!!! So how does my adult daughter, whom I couldn't put on the account, replace her phone if needed? Do I have to purchase one for her and Fed Ex it to her?!!! AT&T fix this!!!
We have a total of 6 phones and a USB connect card. Needless to say we pay a lot (since we call internationally too). This afternoon I spent 3 hours on the phone with customer care. Nothing was resolved and my valuable time was gone. Several weeks ago I spent 3 hours @ phone for issue with another device.
This phone was broken, no water damage, AT&T sent me a new phone ("warranty") but guess what.. they mailed the old phone back saying it had water damage and charged me over $250.00. If I had known that beforehand I would never request a new phone but just put the simcard in an old phone. When I mailed the broken phone it had white dot, when it came back it was gone. Just feel "screwed" and wonder if there are similar stories.
Got hit with unexpected $250 overage charge. Again. It happens when I'm in a stressful or very busy time in my life when I have more important things to do than pay attention to my minutes. The charge increase of about a factor of five over normal seems to me a way to harvest money from the statistically small group of folks like me. In addition to this strategy, AT&T also seems to have a policy of being very flexible on an individual basis if people contact them.
They allowed me to change plans and back date the change to the previous month. I'm not satisfied. I don't need this additional stress. These overage charges don't seem ethical to me. AT&T could easily provide an automatic notification when all minutes have been used. This would be full disclosure of this very significant rate increase. So, I've switched to CREDO. They have a spending limit that can be reduced to $100 per month and perhaps other measures. Also I'm happier with the politics of CREDO than that of AT&T, which is one of the largest contributors to the Republican party and which criminally violated the constitution with the warrantless wiretapping.
What a bunch of useless people they have taking calls at AT&T these days! These people have no idea of what is going on. They put you on hold for 10 minutes, come back to let you know they are still working on the problem, then you hold for another 5 or 10. Usually on the phone with them for about an hour. Then you find out they no nothing and can do nothing. No one takes responsibility for mistakes.
You are under contract, and you will pay early termination fees to cancel even though you have no- and I mean no reception in your new home area. I have been calling these people for 2 months explaining that I have moved, my phones no longer work. Three different reps have told me they will send me 2 new Nokia 2600 phones to try to. I am still waiting. So tonight I finally had to terminate early even though I have 2600 rollover minutes left. Now I have to wail till my bill comes on 1-22-09 to cancel. So that's another month I have to pay for no service. The worst company I have ever dealt with!!! Extremely unprofessional. Will never have AT&T service again!!
I'm sure what happened to me happens to many others (out of all the people using ATT), and the corporate VP who set things up so this will happen received a good bonus (another 10 million or so!). Anyway, it is very easy to make international calls on one's cell phone, in my case to Costa Rica. My friend moved to Costa Rica and I ended up talking to her on my cell phone for 500 min in a month. Why did I do a stupid thing like that?
I basically trusted Cingular/ATT to provide comparable rates, and I knew it was costing my friend 30 cents a minute from the ICE (Costa Rican National company). I also knew that the cheapest rates around were about 3 cents a minute (for example, one-suite).
I was shocked to receive the bill and find that Cingular/ATT was charging $2 a minute, about 7 times the Costa Rican rate! Is this a fair price for service, or a corporate strategy (very easy to make the calls, very high rates) to rip off the small fraction of folks who fall into this situation?
FAYETTEVILLE, NORTH CAROLINA -- Please do not go with AT&T. I was advised my first bill would be $86.00 by the customer service representative when I signed up with AT&T. My first bill was $262.00 and not one person at customer service could tell me why. Now, I cancelled the service with them, my phone was cut off 10/30/2012 and they billed me for November and December. I had 1 line and 450 minutes a month with 3GB data plan paying $120.00 a month. If you can get with a different cellphone carrier please do. I DO NOT RECOMMEND AT&T TO ANYONE.
MELBOURNE BEACH, FLORIDA -- Zip code - 32951 - used to have great service but a few months ago there stopped being any access for myself and anyone in town. No new blockages, no storm damage, nothing! No answers from AT&T but still have to pay for service we're not getting any longer or pay penalty to get out of contract. How in the world is this fair? AT&T gives no answers or explanation. I feel victimized, robbed and held hostage by AT&T.
SPRINGFIELD, FLORIDA -- We went into the Springfield / Panama City's AT&T branch unsure of what we wanted. Desiree walked us through the phones and plans. We got exactly what we needed and a price we could afford. Thanks for dedicated employees.
NATIONWIDE -- I switched everything from AT&T because having spent 8 1/2 hours on the phone. One day and 8 months trying to straighten out their faulty billing. I moved my cell to Verizon and kept the same number. I was then billed around $100 which I refused to pay, offering to give them back the number. I am now being haunted almost daily be a collection agency. I was told AT&T is the ONLY cellular company that has this policy.
SANTA ROSA, CALIFORNIA -- Without notice AT&T has added $0.61 Administrative Fee to each cell phone on my account. It seems like an undercover way to increase the contract rate. Multiply this by the number of AT&T cell phones in the US and this is a big windfall to the company.