REDMOND, WASHINGTON -- Please be aware of a major problem with a change in AT&T Wireless accounts that affect all family plans. One of my daughters tried to replace a lost cell phone and was told she could not activate a new phone because she was not on the account as an "Authorized User". She called me last night. I called customer service and added her name.
This morning I called customer service to add my other two daughters (all three college graduates and scattered across the United States) and was informed I could only have TWO "Authorized Users" on my family plan of FIVE phones!!! So how does my adult daughter, whom I couldn't put on the account, replace her phone if needed? Do I have to purchase one for her and Fed Ex it to her?!!! AT&T fix this!!!
We have a total of 6 phones and a USB connect card. Needless to say we pay a lot (since we call internationally too). This afternoon I spent 3 hours on the phone with customer care. Nothing was resolved and my valuable time was gone. Several weeks ago I spent 3 hours @ phone for issue with another device.
This phone was broken, no water damage, AT&T sent me a new phone ("warranty") but guess what.. they mailed the old phone back saying it had water damage and charged me over $250.00. If I had known that beforehand I would never request a new phone but just put the simcard in an old phone. When I mailed the broken phone it had white dot, when it came back it was gone. Just feel "screwed" and wonder if there are similar stories.
Got hit with unexpected $250 overage charge. Again. It happens when I'm in a stressful or very busy time in my life when I have more important things to do than pay attention to my minutes. The charge increase of about a factor of five over normal seems to me a way to harvest money from the statistically small group of folks like me. In addition to this strategy, AT&T also seems to have a policy of being very flexible on an individual basis if people contact them.
They allowed me to change plans and back date the change to the previous month. I'm not satisfied. I don't need this additional stress. These overage charges don't seem ethical to me. AT&T could easily provide an automatic notification when all minutes have been used. This would be full disclosure of this very significant rate increase. So, I've switched to CREDO. They have a spending limit that can be reduced to $100 per month and perhaps other measures. Also I'm happier with the politics of CREDO than that of AT&T, which is one of the largest contributors to the Republican party and which criminally violated the constitution with the warrantless wiretapping.
What a bunch of useless people they have taking calls at AT&T these days! These people have no idea of what is going on. They put you on hold for 10 minutes, come back to let you know they are still working on the problem, then you hold for another 5 or 10. Usually on the phone with them for about an hour. Then you find out they no nothing and can do nothing. No one takes responsibility for mistakes.
You are under contract, and you will pay early termination fees to cancel even though you have no- and I mean no reception in your new home area. I have been calling these people for 2 months explaining that I have moved, my phones no longer work. Three different reps have told me they will send me 2 new Nokia 2600 phones to try to. I am still waiting. So tonight I finally had to terminate early even though I have 2600 rollover minutes left. Now I have to wail till my bill comes on 1-22-09 to cancel. So that's another month I have to pay for no service. The worst company I have ever dealt with!!! Extremely unprofessional. Will never have AT&T service again!!
VIRGINIA -- Beware of AT&T cell phone service, they provide features/ facilties in your cell phone which you are not aware of and you end up paying thousands of dollars of bill. When you sign contract with AT&T, they don't mention that you have international dialing facility in your cell phone and when you end up making international call by misatkes, they charge 100 times more than the regular international call from any other service provider. Their customer service is worthless, they are rude and not ready to listen and help. I cannot believe that AT&T is such a bad company and their motto is to make money from the customers by setting up a decoy, whoever comes into it, they will squeeze the money out of him/her as much as possible. Never ever go for the AT&T cell phone service.
Worst coverage I've ever had! I have had 3 other providers and VZW is the best. I can't get coverage in the middle of a college campus in a city of more than 60,000 people. Beyond that I can't get 3G coverage anywhere. AT&T should just quit and stop wasting people time with their attempt at being a legitimate cell phone company.
I'm sure what happened to me happens to many others (out of all the people using ATT), and the corporate VP who set things up so this will happen received a good bonus (another 10 million or so!). Anyway, it is very easy to make international calls on one's cell phone, in my case to Costa Rica. My friend moved to Costa Rica and I ended up talking to her on my cell phone for 500 min in a month. Why did I do a stupid thing like that? I basically trusted Cingular/ATT to provide comparable rates, and I knew it was costing my friend 30 cents a minute from the ICE (Costa Rican National company). I also knew that the cheapest rates around were about 3 cents a minute (for example, one-suite).
I was shocked to receive the bill and find that Cingular/ATT was charging $2 a minute, about 7 times the Costa Rican rate!. Is this a fair price for service, or a corporate strategy (very easy to make the calls, very high rates) to rip off the small fraction of folks who fall into this situation?
I had AT&T and just before my one year was up they took back minutes I had in my plan. I disputed the high charges as a result but it didn't make deference. They turned my account to two collections agencies and both showed up on my credit report. I complaint to FTC about this and I was told that AT&T can use two collections agencies and the can both be posted on your credit report even though it was the exact same account. I don't think it's fair that I should be banished twice as a result of AT&T deceiving practice. I advice everyone to NEVER sign a contract with AT&T or any other cell phone company. If you do you are giving them all the rights and you are also giving up you right to sue, regardless of what they do. You are much better-off getting a prepaid cell phone than being enslaved to a company such as AT&T.
Note: If you are a company stock holder, an employee of the company or simply a person (sellout) who is paid few bucks to undermine complaints such as this about the corporation, keep your feedback to yourself.