EVANS, GEORGIA -- I switched my service from Comcast to AT&T and DirecTV bundle which was a huge mistake. I wanted to sign up for AT&T 1000 Mbps high speed internet but the associate lied to me about not having that speed because he wanted me to sign up for the DirecTV bundle for the price I told him I would not go over. I signed up for the bundle and he said there is no installation charges except for the one time 35 dollars charge.
When the installation guys came they told me that he had lied to me about the 1000 Mbps speed. I called back and asked for the change. The associate also told me that the bills will be separate for one month but he was wrong again and the bills were separate for two to three months and the DirecTV charge was almost 200.00 while the AT&T bill was 80 dollars. I called them and canceled the DirecTV and they said they were going to waive the charges. They also broke my HDMI cable running through the wall.
So after a couple of months DirecTV sends me a 271.00 bill saying that it is for installation charges and some other fees. I called AT&T and they said they can not do anything about the bill. I will switch back to Comcast and will never go to AT&T or DirecTV.
NORTH CAROLINA -- I discontinued services at the end of Sept 2017 for a more affordable provider. I was informed that last payment will have to be sent in the form of via money order or check… however the following week, they took money out of my acct. Without knowledge… they apologized for inconvenience and proceeded to reverse payment that took almost two weeks to put back on my acct… then a few weeks later they took the money out again!! The worst provider I have ever had and will never utilize them again. I hope that anyone seeking phone and internet service through AT&T really do their research and view their negative reviews before making a decision… I wish I did.
VANCLEAVE, MISSISSIPPI -- Worst customer service of any company I have ever dealt with. Had to call with bill problem. Was on hold for 48 minutes before connecting with customer service. This is 3rd time I have had to call since I started service 3 months ago and had very long wait times each time. When this 2 year agreement I signed up for is over I will NEVER have any service with AT&T again.
CHICAGO, ILLINOIS -- After so many bad experiences with ATT, I had to take my time to write this review. AT&T, the company itself is fine but they did not have honest sale reps. I was given false information three times. Scenario 1: When signing up with AT&T a year ago, I was told by a sale rep that I would receive a $50 rebate along with a $25 cash back. After waiting 4-6 weeks as they said to wait, I called up the reward center asking them about my $25 check, they said they didn't know anything about it. There went my $25 cash back.
Scenario 2: I thought the $25 check got lost in the mail so I didn't care about it so I decided to sign up with AT&T again. This time it was so terrible because the sale rep told me that I will get back $50 rebate for ordering the wireless equipment. I specially asked her if I will get the rebate since I didn't open the account online and she said yes. After waiting for two weeks, still no rebate. When I called them up, they said that they didn't have any offer of that in the system. The only offer they had is if people sign up via online. There went my $79.99 which I could just stick to the old modem that I had.
Scenario 3: If you are to go with AT&T, make sure you do get the high speed connection you're getting. Even if they say 1.5 (high speed) or 3.0mbps for pro... etc., you might not get that internet connection speed. FALSE ADVERTISEMENT!!! I signed up with high speed express and I should get 1.5mbps but I always get 1.10mbps.
When called them up, the person at technical support blame my PC for being slow and he couldn't solve the problem. Ridiculous! my PC is new with window XP, 2.2Ghz, 100GB and that is slow??? Uh.. After my term ends, I will never ever going to sign up with AT&T, even if they offer the lowest rate out there.
CHICAGO, ILLINOIS -- I had AT&T phone service and high-speed internet for year. In recent months, the internet became really slow sometimes and also had a lot of outage -- completely no connections, sometimes for days. I made tons of calls, wasted hours, problems not resolved. All I got was AT&T tech support blamed my computers, modems, routers for the problems. Once they lied to me that there was an outage in my area. I then asked around other guys were just fine.
One person promised something, another person completely denied it. I pointed out a mistake of a tech support about bits versus bytes. He literally laughed at me and tried to test my knowledge about bits and bytes. To tell you the truth, I am an electrical engineer. They think all customers are ignorant and they can fool all customers?
Complained to their complaint VP(?) but no reply. They used to give the option to review the calls, but recently I was not given this option. They dare not to face the customer. Finally, I canceled everything from AT&T.
SANTA CRUZ, CALIFORNIA -- It has been a while since we have called, but every night I have to get on my hands & knees to unplug the cable box. Or I have to unplug the main receiver at least 2-3 times a day. We are both in bad health. We call & we get someone we can't understand, keeping us on the phone for at least an hour. We are paying the bill but have to do all the work? Told that it will cost to send someone over here to help. Sounds like a scam!
I wasn't this taken care of or I am reporting you to Better Business. Plus it is 1/2 shopping channels. This bill is under my housemates name, but I split the bill with her. We are paying for garbage. Also our internet is not high speed. It may be time to sue!
ILLINOIS -- DO NOT GET AT&T INTERNET! I have had cell service with AT&T for over 4 years and have been very satisfied. About 2 years ago when I switched from cable to satellite, I signed up for AT&T internet. I had a $14 a month internet contract for 1 year with a option to keep the same price for a second year. All was OK the first year but my internet went up to $43 after the first year and they refused to honor their offer.
This February they offered me a deal for home phone and Internet for a lower price than just Internet. Even though I didn't need a home phone, I accepted. That's when it all went downhill fast. Before that, I had my cell service, DirecTV, and Internet bundled. They unbundled my accounts and to make a very long story short, I ended up having to pay 2 months worth of bills in one month.
When I called customer service, they gave me the runaround and transferred me several times. After being on the phone several hours, I was given a credit on my internet of 2 months and given a confirmation number. All was great until 2 weeks later when they shut off my service.
They had never credited my account. Round two of several hours of being on hold and they said the credit was on my account and restored service. I called the next day again because the credit was not there. After being transferred several times, I said I would hold for a supervisor. They sent me to the disconnect dept. So while I was on hold, I signed up for Comcast Internet and provided to cancel my internet with AT&T.
HOUSTON, TEXAS -- I have been assured that switching to U-verse will be better compare to what I have. My Internet was DSL, my TV was HD from roof antenna, and my telephone was regular AT&T local service. The price offered was a little bit higher but better TV and better Internet sounds good so I placed my order for the U-verse. After installation of new service which took 4 hours of my time result was very, very disappointing. TV picture was much worse, family package was a trash, just a lot of shopping channels, nothing to watch. I believe that AT&T is dishonest promoting this U-verse technology.
LEESBURG, GEORGIA -- Yesterday was a day to remember in customer service and broken promises. My email address was suspend because I no longer had dial up service. I now have DSL service. The company says I have to pay for my email address since it was assigned to my dial up service. I was told I could keep my email address which I have had for over 10 years. No one said anything about paying $7.95 just to keep the address.
I was on the telephone for 1 hour and 45 minutes just to find out I need to pay for the email address. The large company just keeps finding ways to take your monies for something that was promised to start with. Oh by the way. I cancelled my dial up when I got DSL. They had no record of the cancellation and were still charging me for the service. I guess the right hand doesn't talk to the left hand. I hope they read this and correct this poor customer service practice.
I won't even try to describe the entire nightmare we have gone through with AT&T. We have discontinued the service and still the nightmare continues. We have spent hours on the phone with them and their people are worthless, they transfer you from person to person and no one solves the problem.
Since we have cancelled the service, they have sent a refund check which no one can explain. And then a week later, a letter threatening to turn over to collection agency, the exact same amount that they had sent a refund check for. I would recommend that anyone considering business with AT&T run like crazy. The worst experience of my life and I'm 62 years old, so I've had a few.