AT&T Wireless Mobile Service Consumer Reviews - Page 3

CORNELIUS, NORTH CAROLINA -- AT&T recently kept billing me for wireless computer service where I was getting no signal or service??!! I went to the store in Cornelius AT&T store that is and explained my plight which was greeted with the comment - "early termination fee" and laughter from the back of the store. Basically I was paying $70 a month for something that wasn't giving me service. I did try to get a wireless service from multiple locations but no luck. After paying my early termination fee and getting some "chuckles and shrugs" from some pretty low level employees I decided not to buy an iPhone which I really wanted and went home and promptly cancelled my AT&T small business account for my home office. Next up? The TV will get cancelled. Touche.....

I recently purchased an iPhone for my son who is in college. About a month ago he went on a short vacation with some friends to Mexico. Knowing the exorbitant international fees for cell usage, I warned him against using it excessively and so he was very careful about the number of calls he made. However, what we didn't realize was that as long as the phone was on (and not in airplane mode) the web browser was continuously updating and wracking up charges.

When I got the bill, the data transfer fees were over $300. I called AT&T expecting a battle, as is usually the case when dealing with utility companies. Instead, I got a customer service rep who explained exactly what had happened, some options on avoiding the issue in the future, accepted full liability as an AT&T/Apple issue, and immediately removed the charges from my account. It was one of the best customer service experiences I've ever had!

SIMI VALLEY, CALIFORNIA -- AT&T Wireless is also a company which fails to provide customer service. I was trying to replace my cell phone with another used phone (I have multiple headsets, chargers and batteries, so I don't want to have to replace all that). The phone is the same model. I went into the AT&T Wireless store and they could not do it. They said that had to request an ESN exception since the serial number was not from the AT&T wireless network. I was told that it would take 24-48 hours. After this time had passed, I called. They had no record of this request. The request was submitted, but this time I was told it would take 3-5 days. After this time had passed I called again. They failed to call me back, as they said they would.

I was told that the request was denied as the phone did not have an AWS part number. My original phone did not have this number either, but they did not care about that. They also did not care that the phone had been in service on an affiliate, that the phone says AT&T as the service when you power it on, nor that it can receive pages to my number. Instead they said that I should buy a new phone. Other than all the accessories, if I change service my nights and weekends are reduced by two hours each night. If I got service with the other carrier, I could use it on AT&T, which tells me that the phone is acceptable on the network, but AT&T wireless is not.

REDMOND, WASHINGTON -- Son's iPhone was stolen. I spent 2 1/2 hours on the telephone with these clowns. Was told to make a payment as a credit on son's account toward new iPhone, then son walks into corporate-owned AT&T store and is told credit on his account cannot be applied toward new phone! AT&T took my money and then would not apply it toward the new telephone. This company has to be the most poorly run company on earth. Find another option- Sprint? Go without a phone before you use AT&T.

SEASIDE, CALIFORNIA -- I was told by the AT&T retailer in Carlsbad that there was cell phone service available in Monterey County and that was excellent. That was a big lie. Even though people repeatedly complain to customer service about having no service on the phone and in the stores, AT&T representatives continue to lie and pretend like there is service. I called customer service for 3 months and bought a tower. I still have no cell phone service.

MURRIETA, CALIFORNIA -- I received a text message that I was nearing my data limit. I recently changed to the shared data plan and said I was raised near in my data limit of four gigs but I'd signed up for the 6 GB plan I went into AT&T and Marietta talk to the representative and they corrected the plan, actually credited me $160 which was what my next month bill would be. Thank you AT&T.

CANTON, GEORGIA -- For over thirty years we have used ATT. When we moved to Georgia we were talked into a family plan for cell phone service. We were added to our son's plan, cancelling our personal account. Our son got into financial trouble and got behind in his payments. We cannot get another AT&T line in our name and use our same number unless we pay delinquent charges. We have no choice but to leave AT&T and get a new number.

SEATTLE, WASHINGTON -- They may advertise fewest dropped calls, but does a voice message that is not delivered until the next day count as a dropped call? If it did they would have the worst record in the industry. I too often receive voice messages the day or more after they were left. I'm paying for a service and not receiving it.