SOUTH CAROLINA -- AT&T came to my door to sell me their DIRECTV and internet service. The guy was nice but completely misleading. He made it seem like I was getting a quote and could decide whether or not to take it later but he was actually signing me up for the service. It took me three phone calls to cancel the service and three weeks later I am still receiving phone calls, letters, and text messages about someone coming to set up the service. I didn't even have their service yet and I've had a terrible experience. I was reassured on the phone that I wouldn't be contacted again even though I have been. All I have to say is that someone had better not show up expecting to install anything.
NEW HAVEN -- I recently spoke with your call Center. Wanted to take off one of my devices. He told me that he could leave the device on and save me ten dollars so I did what he said and he also told me if there was any problem I could switch back to my old plan. Every bit of it was a total Lie and my bill went up 20.00 DOLLARS.
MICHIGAN -- I have spent five hours and called eight times over the past two days to try to get my contract negotiated. I keep getting sent from customer care to billing. I cannot get a single person to help and they raised my costs from $400 a month to $1,500 a month. They say until I renegotiate my contract I have to pay the $1,500 yet no one wants to help me negotiate the contract.
CALIFORNIA -- Spent from 3pm to 8pm being transferred and ignored. Last person (4th call) said she would personally wait on line. While I got transferred successfully. She transferred me to a voice recording informing me that the business hours had come and gone. The condescending tone and total lack of concern was jarring. Angelica, Ramon, Bryan and whoever else I spoke to obviously come to "work" for one reason ONLY: an undeserved paycheck. (Well, maybe not Ramon, he tried). Sad.
So I have been a customer with AT&T for over a year now and I needed to get wifi so I thought I would get it from AT&T since I was already with them and I actually liked their cell service. I paid them $100 to get the internet and then after they took the $100 from me they cancelled my service and told me that something went wrong with the payment.
They emailed me to call them to fix this which I did and then I wait on the line for over 10 min to talk to someone about this "problem" then they answer me that I should wait 48 hours and it might work... They emailed me to call them just to tell me that I should wait longer because it "might" work! Fine I give it time and then I call them again and they tell me the same thing and they tell me they will email me with the details. I wait to get the email but I never get it. By this time I am way too tired to keep calling them to get no help whatsoever and so I log onto the live chat.
They transfer me 3 times on the chat to someone who would be able to help me and I end up having a girl by the name of Regina help me and she tells me I will need to wait 7-10 business days to get my money back but if I want the internet I will have to pay the $100 again. Now I have spent 2 days (days that I had other important plans for) trying to get the money back. All I got from these people was they were rude and condescending and now I am so mad that I am going to cancel my phone service with them and I will never have anything to do with them again! They are literally the worst kind of people there are!
SUWANEE, GEORGIA -- On Sat (10/17), my service was interrupted, which happens frequently. Why is AT&T even in the cable game? Somehow my account was suspended without my knowledge and consent. I asked the representative how my account could be cancelled when every time I call in, I'm required to give my PIN. No one other than me has access to my account, right? Aren't I the only party with the authority to cancel my account? No one at U-verse seems to know how it happened or why. Certainly, it's not a billing issue. Payment is deducted automatically each month, which is U-verse's requirement.
I've called several times yesterday and today trying to get answers as to what's going on with my account. I'm bounced around from dept to dept; dumped on unsuspecting reps - having to explain my situation again. Two calls were dropped and even though I was asked for my callback number nobody called me back. I had to call and pretty much start all over again explaining the issues. Further, I was told several times that service would be reconnected: first by COB, then by midnight, then again between 2 and 3 p.m. And the customer service - or lack thereof - is awful (particularly a manager by the alleged name of Roxanne).
I was offered $20 for my inconvenience as if they're doing me a favor. I work from home a lot so internet service is crucial. This ongoing interruption is more than inconvenient for me and costs more than a mere $20. Today, David, informs me that I have to reinstate my account in order to regain service. No way. I'm already deep into my second year in a contract with U-verse. Why would I want to start over when the service and customer service is so terrible?
It's 10/22 and I'm still without service. I have meritorious reasons to nullify this contract since I have continual interruption of service and this latest incident with my account being arbitrarily cancelled. There must be a class action coalescing somewhere. No way I'm the only one suffering through a contract with U-verse.
LA, CALIFORNIA -- The worst company ever. They introduced me that they have a reward $300.00 for each line if I switch to AT&T, and including iPhone 6 for free. After signing up and ordered the phones for myself and the rest of my family, I went to one of their stores to activate. The store worker told me I have to pay every month for the phones and immediately I returned them. For the last five months they claim that I have to pay every month and keep charge me, on the other hand, they admit they have received the phones.
In the mean time they charged me about $193.00 + 19.00, I never seen such a cheating company. Every time I call I have spend at least an hour to talk to an agent. If I am lucky finding an agent that agent transfers me to another... Etc. They sound nice on the phone but on the real job they are scammer... Rude. Is there any way that I can get back my money? Should I go to dispute? I am really angry.
NEW YORK -- I've been an AT&T customer for about 15 years. When deciding regarding signing 2 year contract vs no contract discussed fees and got a response in writing. Called several times to confirm. Everyone I spoke with did confirm what I had in writing. Based on those prices I purchased new phone in AT&T store and signed contract with 2 weeks free exchange/return window. Call Ed 2 times during 2 weeks and got written pricing via text msg and verbal confirmation on pricing.
Based on that info decided to keep 2 y contract. As soon as the outrageous bill arrived called AT&T and was told that written confirmation and all verbal ones are noted on my account. AT&T is aware what I was told since I had all names of reps who I spoke with written done, but AT&T apologizes for "incorrect info" provided to me prior to signing contract but will not adjust bill or provide any mercy for their errors. I have lost $350 due to their fraud, lies, errors, scam. Extremely disappointed. The most unprofessional, rude, dishonest service one can ever receive from any organization. Scam. Stay away!!!
ROGERS, ARKANSAS -- You will see that they will tell you anything you want to hear to get you to sign up for their multi-year contracts, while they have no intentions whatsoever in honoring what they told you on the phone. You will notice that they will NOT discuss anything over on-line chat, that you could hold them accountable for in the future. You will see you will be forced to call and at that point you will have no way to prove they said what they said because only them have the ability to "record this conversation for quality purposes".
AT&T Uverse, internet, phone, all service are SCAM ORGANIZATION designed and engineered to deceit and fool you into signing the contract. You may choose to ignore this warning. Go ahead if you must see for yourself (at your own expense). There is a reason why thousands of customers here have given them 1 star. Good luck.
OMAHA, NEBRASKA -- I called 1 month ago and made changes to my account, 1) cancelling a line, 2) made my account unlimited. Well I went online and paid the bill in full. Then over the weekend I kept getting text messages from AT&T saying I went over on my data. Well I was at a funeral and couldn't look into it.
After getting another text this morning I decided I'd better call. I find out they didn't make any of the changes I was guaranteed had been made. I argued with the lady I'm not gonna keep paying for a service that I'm not paying for. I'm not gonna pay for something I have called and cancelled already. All their calls are recorded yet they refuse to pull a call when it's not beneficial to them. Terrible service that overcharges you even when you cancel or make changes.