OMAHA, NEBRASKA -- I called 1 month ago and made changes to my account, 1) cancelling a line, 2) made my account unlimited. Well I went online and paid the bill in full. Then over the weekend I kept getting text messages from AT&T saying I went over on my data. Well I was at a funeral and couldn't look into it.
After getting another text this morning I decided I'd better call. I find out they didn't make any of the changes I was guaranteed had been made. I argued with the lady I'm not gonna keep paying for a service that I'm not paying for. I'm not gonna pay for something I have called and cancelled already. All their calls are recorded yet they refuse to pull a call when it's not beneficial to them. Terrible service that overcharges you even when you cancel or make changes.
DENVER, COLORADO -- Don't ever sign for anything with AT&T. The worst customer service, they will always trick you into paying more. The bill is always more than it should be. The retail store don't know nothing about bills, they are only trained to sale devices. They don't care if you go or stay, they will always charge you for something you did not sign up for. They gave me a deal to buy one phone and get the 2nd one for free, then I paid more than $1500. The phone is S7 and they said all I need to do is pay down payment for each phone $300 and they said I will get the down payment back as soon as I get the phone.
I got the phone. I went to the retail store to get it activated, then they told me they will apply $300 to my phone bill and the other $300 I will get at as a credit in 30 month. They told me I can pay off the phone whenever I want to but the store told me I have to wait 3 month before I pay off the phone. I waited then I paid off the phone, now it's been 8 month. They are working on making me pay for 2nd phone which was buy 1 get 2nd one free. It's too much. They have been charging me too much monthly. They will trick you into things and it's never true. Please stay away from AT&T. THE WORST PHONE PROVIDER EVER.
ELMHURST, NEW YORK -- What a disappointment! AT&T was always known for their outstanding customer service which is why I have been a loyal customer for about 20 years. But lately I have been extremely dissatisfied! About 2 months ago, I decided that I was done paying so much for their services and walked into the store ready to disconnect my account, the AT&T representative gave me a different plan in order to save money. He guaranteed that I will not pay more than $131 a month (taxes and fees included)!
Well, I get my first bill and, to my surprise, it was over $200, unacceptable! I called and complained, and got my bill to what it was supposed to be, and the woman I spoke with told me that this should not happen again, my bill should not exceed $131. GREAT, so I thought, until I just saw my bill this month... Granted, it was $148 this time (not quite as much), but that's not the point.
So when I called, yet again, Alicia was not helpful at all… I know that $18 is not a big deal, and yes, I can just pay it, but that's not the point. I refuse to pay an extra $18. Alicia refused to make the adjustments, so I told her that I no longer want AT&T's services. It's so sad that a multi-billion dollar company is so hard up on $18, that they rather lose a long term customer… Needless to say, I am done with AT&T!!! That being said, what do you guys recommend? Sprint or T-Mobile?
CALIFORNIA -- Spent from 3pm to 8pm being transferred and ignored. Last person (4th call) said she would personally wait on line. While I got transferred successfully. She transferred me to a voice recording informing me that the business hours had come and gone. The condescending tone and total lack of concern was jarring. Angelica, Ramon, Bryan and whoever else I spoke to obviously come to "work" for one reason ONLY: an undeserved paycheck. (Well, maybe not Ramon, he tried). Sad.
LOGANVILLE, GEORGIA -- The person in IL should be careful where he/she wants to move to. I am also in a cornfield state where AT&T delivers HORRIBLE service for prices that keep going up and up and up. They offer great deals that never remain the same for even 2 billing cycles. You may have the "norm". God forbid!!!
WICHITA, KANSAS -- I tried checking my balance on the app. It wouldn't take my password so I changed it. It wouldn't take that password. An error message with the customer service number pops up so I call it. It sends me to the wrong place. I end up getting transferred 5 times because no one can send me to the right place. It took 40 minutes just to get my balance. Just awful customer service.
DETROIT, MICHIGAN -- They need to hire more English speaking individuals. Always issues with the cable, like daily. I absolutely cannot stand dealing with this company. On hold forever. Person cannot understand English. Issue unresolved. Ugh. Should never have gotten AT&T! Everyone has the same complaints. Why doesn't this billion dollar company fix their issues? Can I give a zero star rating?
So I have been a customer with AT&T for over a year now and I needed to get wifi so I thought I would get it from AT&T since I was already with them and I actually liked their cell service. I paid them $100 to get the internet and then after they took the $100 from me they cancelled my service and told me that something went wrong with the payment.
They emailed me to call them to fix this which I did and then I wait on the line for over 10 min to talk to someone about this "problem" then they answer me that I should wait 48 hours and it might work... They emailed me to call them just to tell me that I should wait longer because it "might" work! Fine I give it time and then I call them again and they tell me the same thing and they tell me they will email me with the details. I wait to get the email but I never get it. By this time I am way too tired to keep calling them to get no help whatsoever and so I log onto the live chat.
They transfer me 3 times on the chat to someone who would be able to help me and I end up having a girl by the name of Regina help me and she tells me I will need to wait 7-10 business days to get my money back but if I want the internet I will have to pay the $100 again. Now I have spent 2 days (days that I had other important plans for) trying to get the money back. All I got from these people was they were rude and condescending and now I am so mad that I am going to cancel my phone service with them and I will never have anything to do with them again! They are literally the worst kind of people there are!
SUWANEE, GEORGIA -- On Sat (10/17), my service was interrupted, which happens frequently. Why is AT&T even in the cable game? Somehow my account was suspended without my knowledge and consent. I asked the representative how my account could be cancelled when every time I call in, I'm required to give my PIN. No one other than me has access to my account, right? Aren't I the only party with the authority to cancel my account? No one at U-verse seems to know how it happened or why. Certainly, it's not a billing issue. Payment is deducted automatically each month, which is U-verse's requirement.
I've called several times yesterday and today trying to get answers as to what's going on with my account. I'm bounced around from dept to dept; dumped on unsuspecting reps - having to explain my situation again. Two calls were dropped and even though I was asked for my callback number nobody called me back. I had to call and pretty much start all over again explaining the issues. Further, I was told several times that service would be reconnected: first by COB, then by midnight, then again between 2 and 3 p.m. And the customer service - or lack thereof - is awful (particularly a manager by the alleged name of Roxanne).
I was offered $20 for my inconvenience as if they're doing me a favor. I work from home a lot so internet service is crucial. This ongoing interruption is more than inconvenient for me and costs more than a mere $20. Today, David, informs me that I have to reinstate my account in order to regain service. No way. I'm already deep into my second year in a contract with U-verse. Why would I want to start over when the service and customer service is so terrible?
It's 10/22 and I'm still without service. I have meritorious reasons to nullify this contract since I have continual interruption of service and this latest incident with my account being arbitrarily cancelled. There must be a class action coalescing somewhere. No way I'm the only one suffering through a contract with U-verse.
LA, CALIFORNIA -- The worst company ever. They introduced me that they have a reward $300.00 for each line if I switch to AT&T, and including iPhone 6 for free. After signing up and ordered the phones for myself and the rest of my family, I went to one of their stores to activate. The store worker told me I have to pay every month for the phones and immediately I returned them. For the last five months they claim that I have to pay every month and keep charge me, on the other hand, they admit they have received the phones.
In the mean time they charged me about $193.00 + 19.00, I never seen such a cheating company. Every time I call I have spend at least an hour to talk to an agent. If I am lucky finding an agent that agent transfers me to another... Etc. They sound nice on the phone but on the real job they are scammer... Rude. Is there any way that I can get back my money? Should I go to dispute? I am really angry.