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AT&T Wireless Consumer Reviews - Page 2

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Vacation Mode for Land Line and Internet. Getting a Call Back at All?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAFOX, ILLINOIS -- The unfortunate event that sparked these conversations was that my Dad passed away on 1/31. I called AT&T about putting Dad's home phone (the number of which has been in the family for 50+ years) into vacation mode while we figured out what we were going to do. That was early February, and I didn't keep good notes as it seemed pretty straightforward. Received a bill in late February for the full amount again. Called on 3/4/17 explained the situation and was told that the phone would be put into vacation mode and that the DSL would be unaffected.

Called again on 4/3, spoke to Kevin, then Mark, and then Tamra and was told that the transaction wasn't completed because we became disconnected (from the Feb call). I was on the call, the conversation was completed successfully. Full bill again, phone not in vacation mode and was informed that DSL would be affected. I said, "Fine, put everything in vacation mode." I was assured (once again) that the account would be credited and services were in vacation mode.

On May 3rd, same thing, only spoke to Loqueshia this time. Home phone still active as was DSL. Still getting billed - no credits applied. Was instructed to pay the bill to avoid late fees, and that the account would be credited. Still nothing. Same story in June, and still no call backs as promised (from April, May or June). Ultimately my Dad isn't coming back, and I've informed AT&T again by online chat that I am done writing checks to them as truly they owe me a few hundred dollars; and that I will be taking my home phone, internet and TV service elsewhere asap. I asked that a Manager or higher reach out to me should they wish to pursue this - still nothing.

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SLOW INTERNET - FAST TERMINATION FEE COLLECTION
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SANFORD, FLORIDA -- Let's just say my four month experiment with AT&T proved to be an abysmal failure. The internet service is nothing short of a failure in today's technology. Some of the many things faster than AT&T internet speeds is their ability to disconnect your service and bill you a $350 disconnect fee.
Since I work from home, upload speeds become critical when clients are waiting for product. I have tried to work with AT&T for a month to improve the issue without any success. The people were nice, just not successful with the task. I had to resort to changing my internet to Spectrum due to the failure of AT&T having the capability of providing an adequate internet service. During the disconnect process, the AT&T representative all of a sudden had a solution to the problem that no one could solve. She suggested increasing my internet speed. Well that sounded swell, but as I pointed out to her, why hadn't this remarkable solution been presented previously? She did not know, but she was extremely aware that if I did not accept her solution and stay with AT&T, she would use the full power invested in her by the AT&T Corporation to slam me with the $350 termination fee. Even after I informed her that I believe I had provided AT&T with many attempts that failed to improve the situation, she still felt that it was justified to charge the $350 termination fee, because that is what was in the contract. I thanked her for the personal attention to this matter and as she asked me to confirm that I wanted to disconnect my service, and I responded “yes,” I heard the TV in the other room go silent. I sat in awe of the efficiency that AT&T and the representatives wielded in the manner of collecting a $350 fee from a consumer that they had miserably failed, and “lightning fast” speed they were able to send a disconnect command over their internet that had been up to that point marginally better than AOL dial up. Bravo AT&T, another never again customer has been earned! Have a good day.

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Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LA, CALIFORNIA -- The worst company ever. They introduced me that they have a reward $300.00 for each line if I switch to AT&T, and including iPhone 6 for free. After signing up and ordered the phones for myself and the rest of my family, I went to one of their stores to activate. The store worker told me I have to pay every month for the phones and immediately I returned them. For the last five months they claim that I have to pay every month and keep charge me, on the other hand, they admit they have received the phones.

In the mean time they charged me about $193.00 + 19.00, I never seen such a cheating company. Every time I call I have spend at least an hour to talk to an agent. If I am lucky finding an agent that agent transfers me to another... Etc. They sound nice on the phone but on the real job they are scammer... Rude. Is there any way that I can get back my money? Should I go to dispute? I am really angry.

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Horrible Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK -- I've been an AT&T customer for about 15 years. When deciding regarding signing 2 year contract vs no contract discussed fees and got a response in writing. Called several times to confirm. Everyone I spoke with did confirm what I had in writing. Based on those prices I purchased new phone in AT&T store and signed contract with 2 weeks free exchange/return window. Call Ed 2 times during 2 weeks and got written pricing via text msg and verbal confirmation on pricing.

Based on that info decided to keep 2 y contract. As soon as the outrageous bill arrived called AT&T and was told that written confirmation and all verbal ones are noted on my account. AT&T is aware what I was told since I had all names of reps who I spoke with written done, but AT&T apologizes for "incorrect info" provided to me prior to signing contract but will not adjust bill or provide any mercy for their errors. I have lost $350 due to their fraud, lies, errors, scam. Extremely disappointed. The most unprofessional, rude, dishonest service one can ever receive from any organization. Scam. Stay away!!!

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Billing Practice Horrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I have twice canceled service from AT&T. Once 20 years ago and again last year. Both were for much better deals; however, both times it felt AT&T scammed me the same way. Each time they canceled most of their services, but not all of them. The last time they canceled all phone services but kept charging for the Apple watch service (and completely changed the account name while they did it). Meanwhile my apple watches were on a different wireless plan. It should not have been even possible to have an Apple Watch on a wireless plan without a phone (I had actually looked at this previously for one of my kids). This was similar to what they did 20 years ago. After the first time, I should have made sure never to end up back with AT&T and will never do it again.

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Was lied too to switch with them
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PASADENA, CALIFORNIA -- An in house presentative came to my door while they were installing the internet and made several promises for a new plan and iPhone if I switched with them. My monthly charges are WAY more than what we agreed to. The guy entered my phone number incorrectly, and they charged me 70$ in my first bill for that mistake. Also there are several charges that were made when he promised those would never be charged.

They gave me a time to cancel but now they are not letting me cancel and won't give back my previous phone, even though it is still within the right time window.

I will pursue legal action. This is total dishonesty on their part, absolutely horrible.

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Remember, this is AT&T you're dealing with
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW WINDSOR, MARYLAND -- Remember folks, this is AT&T you're dealing with. AT&T didn't invent the concept of a monopoly but they did perfect it. This is the company that spent decades keeping competition out of the local and long distance telecom market. If you're subscribing to AT&T DirecTV it is probably because you don't have another choice. As soon as the nationwide 5G network is completed AT&T DirecTV will truly be the service provider of last choice. AT&T DirecTV offers 300 channels and 250 of them are commercials. And here is the beauty of the AT&T business model; you PAY to watch non-stop commercials and the companies that run the ads pay AT&T for showing them. I know I really love watching 30, 40 and 50 year old re-runs of shows that were terrible when they were new. Do you know that for every 60 minute show there are about 23 minutes of ads? Time them when you're bored watching re-runs of Star Trek. Here is another interesting factoid: when you speak with an AT&T representative (if you ever get through) pay attention to the dialect of the representative Either AT&T is heavy into hiring Hispanic reps OR their call centers are all in Mexico. In closing, if you are a AT&T DirecTV customer, good luck, amigo! I put this post under "Entertainment" but there is nothing entertaining about AT&T and I should know because I worked for AT&T and its spawn for 36 years.

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AT&T Charged Me Twice!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TRACY, CALIFORNIA -- My renew autopay plan is always the first day of the month, but I changed my AT&T plan one week after it, so they charged me twice (the old plan and the new plan). The AT&T website did not inform about it. I called AT&T to solve the problem and they told me that it does not have a solution because it was MY mistake! How is it possible? How should I know that if I change the plan in the middle of the month I would be charged twice??? It is totally unfair. They could have charged me more, but not the whole month AGAIN. I am very unsatisfy, frustrated, upset. They stole me, I was charged twice without an alert!

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They Are Terrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PASADENA, CALIFORNIA -- Stay as far away from AT&T Uverse as you can. From the beginning, I signed up being promised a deal and an ease of transferring and told I could continue the deal the second year just by contacting my salesperson again. Took me a month with no internet. A transfer was very difficult (moving from Earthlink). The salesperson was nowhere to be found a year later and avoided me. Constant need to reboot, constant long phone calls to who knows where the technicians are located.

Most recent could no longer record or watch recorded and downstairs TV stopped video. Repair guys finally came and replaced equipment. Still can't record and now no TV at all downstairs unless it's Roku. 3 long phone calls. Two appointments where no one showed or called (us missing work) and a third now scheduled. I want to lose AT&T as soon as I can figure out who might be better. That doesn't look great either.

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Horrible Wireless Service, Customer Service No Resolve
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- I have had it with AT&T trying to redirect me into a forever pattern of departments that do NOT resolve anything. A network engineer came to my area from AT&T and determined signal strength is low. My calls drop or I cannot make a call on a brand new iPhone XR. I have three of them and they all do not work in my area. To make matters worse they do not call you back, keep their word or put a supervisor on the line when asked politely. I don't understand how they are in business.

I pay over 240.00 per month for what was supposed to be a "FirstNet" plan designed for first responders but it DOES NOT WORK. I recommend they take the display table down in their retail stores with a firefighter helmet as well as police hat! A true slap in the face to first responders everywhere! Shame on you AT&T!

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AT&T Wireless Rating:
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1.1 out of 5, based on 105 ratings and
248 reviews & complaints.
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AT&T Wireless
7277 164th Ave. NE
Redmond, WA 98052
800-888-7600 (ph)
www.att.com
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