Run Away From AT&T
SEATTE, WASHINGTON -- This company is really, really stupid at all. First they make promises that they don't keep. Secondly and most annoying thing is that, some associates, especially the one on the phone does so many things ... read full review
CORDOVA, TENNESSEE -- I just changed to AT&T wireless from Verizon because they had a better plan. I ordered my service and new phone over the telephone. Two sales reps told me that the activation fee would be waived. When I got my first bill, it had an activation fee of $36 so I contacted billing support. There, I was told that the fee could not be waived. I even chatted with a supervisor who said the same thing. Just do not believe what a sales reps says. It is not the money here. It is just that I hate being lied to.1 Replies - Latest reply on 09/02/2013Add reply
WORLD WIDE, TENNESSEE -- I made an expedited order for my business. They told me it would take 3-5 business days. After a WHOLE week, I decided to see why no one called. When I called, they told me the order was lost and it was nothing they could do about it. They then told me I would have to wait another week before they could send someone out to my company. Now I have to find a new provider to work with, because I refuse to deal with this type of service.Add reply
TENNESSEE -- I have been a valued customer, According to AT&T, for a decade, actually longer, don't know how they keep track of records. I asked for an unlock of an older device, no longer in use by me!! Weil, they are keeping it locked cause it's not not financially beneficial to AT&T. They refuse to waive the 2 months that it will take to to get the device unlocked. I am still under contract. Eligible for an upgrade, (because it's beneficial to AT&T ).
3 Replies - Latest reply on 12/14/2013Add reply
So much for being a valued customer in good standing. Makes you want to switch service providers!!
Just Plain Unacceptable
COLUMBIA, SOUTH CAROLINA -- I've been with AT&T for 6 years now. It all started when I got sick and tired of paying BellSouth $30 for dial up access through AOL. When I moved to a new house I accidentally dropped my desktop computers ... read full review
Avoid At All Costs
SMYRNA, TENNESSEE -- We have been a business customer for 12 years for phone, long distance, and internet; and after finally getting sick of them refusing to send a technician to check our lines and idiotic customer service ... read full review1 Replies - Latest reply on 07/29/2013
Trickery and Dishonesty Is Their Motto
KOKOMO, INDIANA -- I have been with AT&T since 2008. Every time I have an issue they always fight me on it. The people in the store and customer service always contradict each other. The store will tell you one thing and ... read full review
FARMINGTON HILLS, MICHIGAN -- Door to door salesman told me I could get 8 streams with AT&T Uverse which convinced me to switch. After install, I found out it's only 4 which is a problem for us, so I immediately called to cancel. They didn't give me a problem with canceling, but it took over a week for them to let my phone # port to another provider. After installation of other provider I discovered a problem with phone. After a few calls between AT&T and cable provider, I was told AT&T won't release my phone # for another 5 days. As a result, I can't receive calls, with no way for my customers to call me with their orders. I tried to get them to release the # but they say they can't. Are they holding my # hostage because I'm canceling? Past experience has been that changing providers has been completed in one day.1 Replies - Latest reply on 07/27/2013Add reply
SLEEPY HOLLOW/WHITE PLAINS, NEW YORK -- I wanted to get an upgrade on my phone since I am eligible. I went to the AT&T store located in my town. They're supposed to close at 8:00 and he locked the doors at 7:30! I told him to open the doors ... read full review1 Replies - Latest reply on 07/13/2013
SAN CARLOS, CALIFORNIA -- I have been an AT&T Customer for years. This year I will turn 65 and only now have I discovered that their Senior Discount starts at age 62, amounting to $10.00 per month less than I have been paying for my wireless minutes for at least the past 4 years. They have had all of my personal information since I became a customer, and never was I offered the Senior Rate upon renewing a two year plan. Had I been given that plan at the time, I would have saved $320.00 over the course of the past 32 months.2 Replies - Latest reply on 06/27/2013Add reply
AT&T had NO customer service
ROUND ROCK -- I have dealt with AT&T for several years, my last was with AT&T UVERSE. I got rid of that and my only remaining thing is a prepaid wireless.
There is not one single thing about AT&T that is acceptable. ... read full review1 Replies - Latest reply on 07/08/2013
Unorganized For The Price
CALIFORNIA -- I decided to order Uverse on my land line at my home. It was new in the area, so I was surprised that the representative said it was available, and could set me up with a seemingly great price of $120 ... read full review
INDIANAPOLIS, INDIANA -- At&t is horrible. First off, It is extremely difficult to find information on how to reach a customer service line. Once you've found it, it's extremely difficult to be able to talk to an actual person ... read full review1 Replies - Latest reply on 06/22/2013
WOOSTER, OHIO -- My cell phone signal is getting progressively worse. I use it for business during the day and it is not ringing when calls come in. Took TWO HOURS to receive VM from a customer last week. NOT acceptable. Now, the signal is switching back and forth between Edge network and 3G. Edge hasn't been around this area for over a year. Sometimes, if I pick up the phone to check it, it begins SEARCHING for a signal. It NEVER used to be this poor, but sure is now. AT&T thinks I should install landline. At MY expense, of course.
Problem is, the business 5 doors up from mine has the SAME problem with their signal. And we are in the middle of the city where Verizon has no problem getting a signal. I am just FED UP!!!
Without notice AT&T has added $0.61 Administrative Fee to each cell phone on my account. It seems like an undercover way to increase the contract rate. Multiply this by the number of AT&T cell phones in the US and this is a big windfall to the company. 4 Replies - Latest reply on 06/05/2013Add reply
AT&T Doesn't Care
EVANSVILLE, INDIANA -- When we first signed up with AT&T we had 5 iPhones on our family plan. We were given a specific price and we asked several times if that were correct so we could all know what we would pay. When we had ... read full review
Rude CS. Unfair Billing Practices.
REDMOND, WASHINGTON -- Below is my CS experience with AT&T on-line account help. They were unhelpful and rude. Generally, I don't understand why I can't use the phone I purchased myself for what it was made - telephoning. instead ... read full review