SF BAY AREA, CALIFORNIA -- I recently ported three phones that were on an AT&T family plan to Cingular based on information that I received from AT&T customer service that I was no longer under contract. I had two AT&T customer service agents tell me I was no longer under contract.
2 Replies - Latest reply on 06/01/2004Add reply
However, after porting the numbers I received a bill saying that I was in fact still under a contract. After making several calls, I was told that one of the three phones I purchased was still under contract and I was forced to pay early termination fees or reinstate that line for the remainder of the contract term. This is after I was told I was no longer under contract on multiple occasions by their customer service staff.
AT&T Management was not willing to take responsibility for mistakes or misinformation that was provided by their staff!
I think this is a scam that allows them to steal your money. They tell customers they are not in contract, and then when you cancel your service, they hit you with early termination fees saying that you were in fact under a contract!!! RUTHLESS BUSINESS PRACTICE - I DONT PLAN ON GOING BACK TO AT&T.
The *WORST* Customer Care ever
NORMAN, OKLAHOMA -- My wife has had AT&T Wireless service for a number of years and has been fairly satisfied with their service (from a technical viewpoint). That all changed this week.
We decided to add another line for ... read full review2 Replies - Latest reply on 06/04/2013
TENNESSEE -- I have been a valued customer, According to AT&T, for a decade, actually longer, don't know how they keep track of records. I asked for an unlock of an older device, no longer in use by me!! Weil, they are keeping it locked cause it's not not financially beneficial to AT&T. They refuse to waive the 2 months that it will take to to get the device unlocked. I am still under contract. Eligible for an upgrade, (because it's beneficial to AT&T ).
3 Replies - Latest reply on 12/14/2013Add reply
So much for being a valued customer in good standing. Makes you want to switch service providers!!
Avoid At All Costs
SMYRNA, TENNESSEE -- We have been a business customer for 12 years for phone, long distance, and internet; and after finally getting sick of them refusing to send a technician to check our lines and idiotic customer service ... read full review1 Replies - Latest reply on 07/29/2013
FARMINGTON HILLS, MICHIGAN -- Door to door salesman told me I could get 8 streams with AT&T Uverse which convinced me to switch. After install, I found out it's only 4 which is a problem for us, so I immediately called to cancel. They didn't give me a problem with canceling, but it took over a week for them to let my phone # port to another provider. After installation of other provider I discovered a problem with phone. After a few calls between AT&T and cable provider, I was told AT&T won't release my phone # for another 5 days. As a result, I can't receive calls, with no way for my customers to call me with their orders. I tried to get them to release the # but they say they can't. Are they holding my # hostage because I'm canceling? Past experience has been that changing providers has been completed in one day.1 Replies - Latest reply on 07/27/2013Add reply
SLEEPY HOLLOW/WHITE PLAINS, NEW YORK -- I wanted to get an upgrade on my phone since I am eligible. I went to the AT&T store located in my town. They're supposed to close at 8:00 and he locked the doors at 7:30! I told him to open the doors ... read full review1 Replies - Latest reply on 07/13/2013
AT&T had NO customer service
ROUND ROCK -- I have dealt with AT&T for several years, my last was with AT&T UVERSE. I got rid of that and my only remaining thing is a prepaid wireless.
There is not one single thing about AT&T that is acceptable. ... read full review1 Replies - Latest reply on 07/08/2013
Rude CS. Unfair Billing Practices.
REDMOND, WASHINGTON -- Below is my CS experience with AT&T on-line account help. They were unhelpful and rude. Generally, I don't understand why I can't use the phone I purchased myself for what it was made - telephoning. instead ... read full review
Rude and Not Accommodating
SAN DIEGO, CALIFORNIA -- To start with, AT&T is one company that does not care about its customers at all. This company only cares about its billion dollar profit/year and not realizing that the customers is who made them that ... read full review5 Replies - Latest reply on 12/26/2012
ATLANTA, GEORGIA -- Four years ago AT&T sent contractors into our neighborhood to install lines for Uverse. They dug up our yards but we were encouraged that we would now have an alternative to Comcast. After four years we are still waiting.
2 Replies - Latest reply on 11/14/2012Add reply
When I call AT&T they continue to insist that they are expanding service and will review in six months. But we still don't have Uverse. What can we do to encourage Uverse to put in the equipment necessary to provide service.
But more important is why was Uverse given government incentives to dig up my yard when they had no intention of providing service in the near future.
Order for Service Issue
SAN DIEGO, CALIFORNIA -- I contacted AT&T in August, 2012 to switch my two home telephone lines to U-Verse voice over IP. The initial representative told me that my lines would first have to have consolidated billing, and that ... read full review1 Replies - Latest reply on 09/25/2012
Unfair Termination Fee
TACOMA, WA, WASHINGTON -- On May 1st I called to port out my wifes phone over to Sprint due to AT&T's horrendous data plan. While on speaker phone my wife, Sprint store representative and I listened to the AT&T representative ... read full review2 Replies - Latest reply on 07/11/2013
AT&T is SUPPOSED to be a better wireless service. Time and time again they are proving me that they are wrong! The last straw is when I had my cell phone stolen. I upgraded my phone for 89.99 plus tax and paid for the insurance every month. When I called to report it stolen and to get a replacement phone they told me it would cost 199$. First of all I didn't pay that amount for the phone and secondly if I was a new customer or upgraded it wouldn't cost that much. What was the purpose of me having insurance and paying for it if it would cost that much....Pointless!!!! I called around and Sprint, Verizon and even T-Mobile, and all three have 99$ deductibles on their android phones. I definitely am switching companies. AT&T officially SUCKS!!!!!!Add reply
INDANAPOLIS, INDIANA -- AT&T installed cable at my residence and failed to bury the cable (a local building code violation). At this point it has been over six months. They have missed countless appointments to verify that it is their cable. They have also sent out the technicians not qualified or equipped to do this type of work. No one ever returns phone calls when promised or at all, except the unqualified tech. Not his fault that they sent him its just not his area of expertise. They also have said that the ground needs surveyed and that they have done this already but in fact they have not and I recently discovered that it is not necessary and not part of the procedure. Their failure to complete this work has held up other contractors that I have arrangements with. Apparently it is their policy to be evasive and dishonest.2 Replies - Latest reply on 04/11/2012Add reply
Every Month a Billing Problem
COLUMBIA, SOUTH CAROLINA -- Another month of getting ready to argue with AT&T on billing. Worst thing we did was go with UVerse and ask for combined billing with our cells, which we've had for years with AT&T. Every month since ... read full review1 Replies - Latest reply on 03/30/2012