LA, CALIFORNIA -- The worst company ever. They introduced me that they have a reward $300.00 for each line if I switch to AT&T, and including iPhone 6 for free. After signing up and ordered the phones for myself and the rest of my family, I went to one of their stores to activate. The store worker told me I have to pay every month for the phones and immediately I returned them. For the last five months they claim that I have to pay every month and keep charge me, on the other hand, they admit they have received the phones.
In the mean time they charged me about $193.00 + 19.00, I never seen such a cheating company. Every time I call I have spend at least an hour to talk to an agent. If I am lucky finding an agent that agent transfers me to another... Etc. They sound nice on the phone but on the real job they are scammer... Rude. Is there any way that I can get back my money? Should I go to dispute? I am really angry.
NEW YORK -- I've been an AT&T customer for about 15 years. When deciding regarding signing 2 year contract vs no contract discussed fees and got a response in writing. Called several times to confirm. Everyone I spoke with did confirm what I had in writing. Based on those prices I purchased new phone in AT&T store and signed contract with 2 weeks free exchange/return window. Call Ed 2 times during 2 weeks and got written pricing via text msg and verbal confirmation on pricing.
Based on that info decided to keep 2 y contract. As soon as the outrageous bill arrived called AT&T and was told that written confirmation and all verbal ones are noted on my account. AT&T is aware what I was told since I had all names of reps who I spoke with written done, but AT&T apologizes for "incorrect info" provided to me prior to signing contract but will not adjust bill or provide any mercy for their errors. I have lost $350 due to their fraud, lies, errors, scam. Extremely disappointed. The most unprofessional, rude, dishonest service one can ever receive from any organization. Scam. Stay away!!!
ELMHURST, NEW YORK -- What a disappointment! AT&T was always known for their outstanding customer service which is why I have been a loyal customer for about 20 years. But lately I have been extremely dissatisfied! About 2 months ago, I decided that I was done paying so much for their services and walked into the store ready to disconnect my account, the AT&T representative gave me a different plan in order to save money. He guaranteed that I will not pay more than $131 a month (taxes and fees included)!
Well, I get my first bill and, to my surprise, it was over $200, unacceptable! I called and complained, and got my bill to what it was supposed to be, and the woman I spoke with told me that this should not happen again, my bill should not exceed $131. GREAT, so I thought, until I just saw my bill this month... Granted, it was $148 this time (not quite as much), but that's not the point.
So when I called, yet again, Alicia was not helpful at all… I know that $18 is not a big deal, and yes, I can just pay it, but that's not the point. I refuse to pay an extra $18. Alicia refused to make the adjustments, so I told her that I no longer want AT&T's services. It's so sad that a multi-billion dollar company is so hard up on $18, that they rather lose a long term customer… Needless to say, I am done with AT&T!!! That being said, what do you guys recommend? Sprint or T-Mobile?
OCALA, FLORIDA -- When I signed up for AT&T wireless and DirecTV as a package I was told that my quoted rate would be locked in for one year with the promotion. After six months AT&T's rate nearly doubled from what it was with the promotion. After numerous calls and speaking with numerous people, many of whom were rude, I have yet to get the promotion rate back. They said it says clearly in the documents that it is only for 6 months.
Well, I don't care what the documents are the promotion was a one-year lock-in. Needless to say I am in the process of DUMPING AT&T. Do not sign up with them before getting the so-called "documents" because they are liars. I would give them negative stars if it were possible!!!
CALIFORNIA -- I was a subscriber to AT&T's U-verse TV & internet services for 7 years and finally had to drop them because of a continued onslaught of billing errors in the form of slamming, cramming, and jamming bogus charges into my monthly bill (every month for 8 months until I finally dropped them). It started in earnest in March 2015 and continued for every month until I dropped them in October 2015. Here it is November and I still have another 3 hour call I need to make to AT&T to protest the obscene final bill they sent me.
Every month with AT&T involved a minimum phone call of at least 3 hours to straighten-out the mess that was my monthly AT&T bill. Some months the phone call was longer than the usual 3 hours. By the end of these calls I was always able to get my correct charges for the month separated from all their bogus charges, but it always cost me at least 3 hours of my life to get it straight! So, if you're contemplating a deal with AT&T, just remember AT&T is a monster of a company and the people they serve will soon be but a convenient snack for their massive appetite for profit and greed.
SAN DIEGO, CALIFORNIA -- Never use AT&T! I can't tell you enough! COX, DirecTV, Time Warner are far better than AT&T. You may pay 10-20$ more, but you get amazing customer service and commitment to customers. I recently moved 4 months ago and went against my gut instincts, and went for the "cheapest" service. It was just "basic" internet right? WRONG!
I signed on for a year with AT&T. I thought I was paying a monthly fee for the modem equipment that had to be installed because there was not a hookup. That was a 150$ fee. I began my first 3 months paying 88$ for a 54$ service. This month, I forgot to pay my bill and the day after the bill was due, they canceled the service and slapped me with a 50$ re-instating fee and a late payment! I've paid over 400$ of what should be a 54$ service for "basic" internet!
I'm calling today to get the re-instating fee removed, but I've called before and they won't send you to a manager, and all they ever say is, "you're really getting the best service for the price". No I'm not! I'm so angry at myself for signing on with them. If they don't take off the last fee, I'll cancel with them, and take the beating of the cancellation fee. It would be better than having to call these people ever again.
I'm surprised they're still in business after all these years, and their loss of customers after the merge with SBC all those years ago, when I first left their services because they did the same thing 12 years ago. I hope someone sues the crap out of these people one day. It should be a crime to manipulate and play with people the way this company does.
MINNEAPOLIS, MINNESOTA -- We changed to Cricket wireless (they use AT&T towers and cost 1/2 the price) and were told that my husband's phone was paid off. We were making installment payments with interest as there was NO CHOICE to pay for it without "installment payments" with interest! That should be illegal!
When we changed the service over, we were told that the bill was paid off. I then had two more bills sent to me, saying that the bills were NOT paid off. I disputed it through my credit card company and did get the money back. However, beware, if you cancel one day into your month they will charge you for a full month (when only using one day service) without telling you! It should be illegal!
CAROL STREAM, ILLINOIS -- AT&T is happy to take my credit card information to pay for my internet bill, but they make cancelling my own account a difficult and lengthy process. I called AT&T to cancel my internet service today. The AT&T automated answer system repeatedly hung up on me. I then had to connect to a different department to speak to an actual person to be transferred to the right department (after 20 minutes of waiting).
Unfortunately, I was then unable to cancel my account because I could not verify my account using one of AT&T's three verification methods. My only other option was to call my husband at work to get his assistance (to have him call the customer service department and verify my identity). In total, I was on the phone with AT&T for over 49 minutes to cancel my account.
I am surprised that AT&T is willing to take my money, but unwilling to allow me to cancel my own account. They need to review their cancellation policy and include more options for identity verification in addition to their current policy (current policy is: remembering a four digit pin, answering a security question, or by phoning in on the original phone number).
The customer service department with AT&T is very difficult to work with and the manager I spoke with had even negatively commented on my marriage relationship in regards to why I was not wanting to call my husband at work to bother him to cancel our internet account. Very disappointing since we have been loyal and paying customers for over three years.
My husband called AT&T because our youngest daughter kept going over her data. He just wanted to add more data to her number. The lady on the phone talked him into a shared family data plan. My older daughter and I had unlimited data. She did not tell him that our unlimited plan would be cancelled. We have been careful to keep our unlimited plan for years… now it is gone. We called back within the hour, but they said it was too late! I have always felt loyal to AT&T, but I no longer trust them. Beware of their tactics!!! They will do anything possible to get you off unlimited.
MANHATTAN, NEW YORK -- "SCAM ALERT" at AT&T: 3 Times Square, Manhattan, NYC. During the month of February, AT&T was running a promotion...if you upgrade your phone, you will get a tablet. Actually, the tablet is "free", according to AT&T Customer services but the store on 3 Times Square in NYC is telling its customers that it cost a $100. The store will also lie to you, by saying, they will give you a headphone or any other equipment for free but actually, they are charging you for the equipment. Check your receipt before you leave the store...
The Sale Reps are working on commission, even though they are being paid hourly by AT&T. If you ever been to the store at: 3 Times Square in NYC, check your receipt to see what you are being charged for... They are running a "scam". And especially, watch out for the store manager **. He's rude, a bully, and have no customer service skills. AT&T is doing an investigation.