AT&T Wireless Consumer Reviews - Page 4

BENTONVILLE, ARKANSAS -- You will see that they will tell you anything you want to hear to get you to sign up for their multi year contracts, while they have no intentions whatsoever in honoring what they told you on the phone. You will notice that they will NOT discuss anything over on line chat, that you could hold them accountable for in the future, you will see you will be forced to call and at that point you will have no way to prove they said what they said because only them have the ability to "record this conversation for quality purposes"
AT&T you verse, internet, phone, all service are SCAM ORGANIZATION designed and engineered to deceit and fool you into signing the contract
You may choose to ignore this warning. Go ahead if you must see for your self (at your own expense)
there is a reason why thousands of customers here have given them 1 star
Good luck

SOUTH CAROLINA -- AT&T came to my door to sell me their DIRECTV and internet service. The guy was nice but completely misleading. He made it seem like I was getting a quote and could decide whether or not to take it later but he was actually signing me up for the service. It took me three phone calls to cancel the service and three weeks later I am still receiving phone calls, letters, and text messages about someone coming to set up the service. I didn't even have their service yet and I've had a terrible experience. I was reassured on the phone that I wouldn't be contacted again even though I have been. All I have to say is that someone had better not show up expecting to install anything.

ROGERS, ARKANSAS -- You will see that they will tell you anything you want to hear to get you to sign up for their multi-year contracts, while they have no intentions whatsoever in honoring what they told you on the phone. You will notice that they will NOT discuss anything over on-line chat, that you could hold them accountable for in the future. You will see you will be forced to call and at that point you will have no way to prove they said what they said because only them have the ability to "record this conversation for quality purposes".

AT&T Uverse, internet, phone, all service are SCAM ORGANIZATION designed and engineered to deceit and fool you into signing the contract. You may choose to ignore this warning. Go ahead if you must see for yourself (at your own expense). There is a reason why thousands of customers here have given them 1 star. Good luck.

OMAHA, NEBRASKA -- I called 1 month ago and made changes to my account, 1) cancelling a line, 2) made my account unlimited. Well I went online and paid the bill in full. Then over the weekend I kept getting text messages from AT&T saying I went over on my data. Well I was at a funeral and couldn't look into it.

After getting another text this morning I decided I'd better call. I find out they didn't make any of the changes I was guaranteed had been made. I argued with the lady I'm not gonna keep paying for a service that I'm not paying for. I'm not gonna pay for something I have called and cancelled already. All their calls are recorded yet they refuse to pull a call when it's not beneficial to them. Terrible service that overcharges you even when you cancel or make changes.

DENVER, COLORADO -- Don't ever sign for anything with AT&T. The worst customer service, they will always trick you into paying more. The bill is always more than it should be. The retail store don't know nothing about bills, they are only trained to sale devices. They don't care if you go or stay, they will always charge you for something you did not sign up for. They gave me a deal to buy one phone and get the 2nd one for free, then I paid more than $1500. The phone is S7 and they said all I need to do is pay down payment for each phone $300 and they said I will get the down payment back as soon as I get the phone.

I got the phone. I went to the retail store to get it activated, then they told me they will apply $300 to my phone bill and the other $300 I will get at as a credit in 30 month. They told me I can pay off the phone whenever I want to but the store told me I have to wait 3 month before I pay off the phone. I waited then I paid off the phone, now it's been 8 month. They are working on making me pay for 2nd phone which was buy 1 get 2nd one free. It's too much. They have been charging me too much monthly. They will trick you into things and it's never true. Please stay away from AT&T. THE WORST PHONE PROVIDER EVER.

ELMHURST, NEW YORK -- What a disappointment! AT&T was always known for their outstanding customer service which is why I have been a loyal customer for about 20 years. But lately I have been extremely dissatisfied! About 2 months ago, I decided that I was done paying so much for their services and walked into the store ready to disconnect my account, the AT&T representative gave me a different plan in order to save money. He guaranteed that I will not pay more than $131 a month (taxes and fees included)!

Well, I get my first bill and, to my surprise, it was over $200, unacceptable! I called and complained, and got my bill to what it was supposed to be, and the woman I spoke with told me that this should not happen again, my bill should not exceed $131. GREAT, so I thought, until I just saw my bill this month... Granted, it was $148 this time (not quite as much), but that's not the point.

So when I called, yet again, Alicia was not helpful at all… I know that $18 is not a big deal, and yes, I can just pay it, but that's not the point. I refuse to pay an extra $18. Alicia refused to make the adjustments, so I told her that I no longer want AT&T's services. It's so sad that a multi-billion dollar company is so hard up on $18, that they rather lose a long term customer… Needless to say, I am done with AT&T!!! That being said, what do you guys recommend? Sprint or T-Mobile?

OCALA, FLORIDA -- When I signed up for AT&T wireless and DirecTV as a package I was told that my quoted rate would be locked in for one year with the promotion. After six months AT&T's rate nearly doubled from what it was with the promotion. After numerous calls and speaking with numerous people, many of whom were rude, I have yet to get the promotion rate back. They said it says clearly in the documents that it is only for 6 months.

Well, I don't care what the documents are the promotion was a one-year lock-in. Needless to say I am in the process of DUMPING AT&T. Do not sign up with them before getting the so-called "documents" because they are liars. I would give them negative stars if it were possible!!!

CALIFORNIA -- I was a subscriber to AT&T's U-verse TV & internet services for 7 years and finally had to drop them because of a continued onslaught of billing errors in the form of slamming, cramming, and jamming bogus charges into my monthly bill (every month for 8 months until I finally dropped them). It started in earnest in March 2015 and continued for every month until I dropped them in October 2015. Here it is November and I still have another 3 hour call I need to make to AT&T to protest the obscene final bill they sent me.

Every month with AT&T involved a minimum phone call of at least 3 hours to straighten-out the mess that was my monthly AT&T bill. Some months the phone call was longer than the usual 3 hours. By the end of these calls I was always able to get my correct charges for the month separated from all their bogus charges, but it always cost me at least 3 hours of my life to get it straight! So, if you're contemplating a deal with AT&T, just remember AT&T is a monster of a company and the people they serve will soon be but a convenient snack for their massive appetite for profit and greed.

SAN DIEGO, CALIFORNIA -- Never use AT&T! I can't tell you enough! COX, DirecTV, Time Warner are far better than AT&T. You may pay 10-20$ more, but you get amazing customer service and commitment to customers. I recently moved 4 months ago and went against my gut instincts, and went for the "cheapest" service. It was just "basic" internet right? WRONG!

I signed on for a year with AT&T. I thought I was paying a monthly fee for the modem equipment that had to be installed because there was not a hookup. That was a 150$ fee. I began my first 3 months paying 88$ for a 54$ service. This month, I forgot to pay my bill and the day after the bill was due, they canceled the service and slapped me with a 50$ re-instating fee and a late payment! I've paid over 400$ of what should be a 54$ service for "basic" internet!

I'm calling today to get the re-instating fee removed, but I've called before and they won't send you to a manager, and all they ever say is, "you're really getting the best service for the price". No I'm not! I'm so angry at myself for signing on with them. If they don't take off the last fee, I'll cancel with them, and take the beating of the cancellation fee. It would be better than having to call these people ever again.

I'm surprised they're still in business after all these years, and their loss of customers after the merge with SBC all those years ago, when I first left their services because they did the same thing 12 years ago. I hope someone sues the crap out of these people one day. It should be a crime to manipulate and play with people the way this company does.

MINNEAPOLIS, MINNESOTA -- We changed to Cricket wireless (they use AT&T towers and cost 1/2 the price) and were told that my husband's phone was paid off. We were making installment payments with interest as there was NO CHOICE to pay for it without "installment payments" with interest! That should be illegal!

When we changed the service over, we were told that the bill was paid off. I then had two more bills sent to me, saying that the bills were NOT paid off. I disputed it through my credit card company and did get the money back. However, beware, if you cancel one day into your month they will charge you for a full month (when only using one day service) without telling you! It should be illegal!