Buyer Beware The Worst Experience Of My Life - Customer Of 4 Yrs
MCKINNEY, TEXAS -- I wish that I could get the documentation of the trouble I've had with AT&T Wireless into a reporters hands. They claim to have the best coverage and the least amount of dropped calls, and pride themselves on Customer Service being Priority number ONE. As an outside salesperson, I live and die by my phone. I also live and die by the way I treat my customers. So I know bad service from good service.
Be prepared for the worst customer support in your life. When you call in the reps will lie, answer things incorrectly, and basically try and get you off the phone as fast as possible. I wish I could add up the time I've spent on the phone with Customer Service, Tech Support, and email chat. They would owe me a big stack of money!!!! I went through three phones of same make and model, sim cards, upgrades that were bogus, batteries, and timeless minutes trying to get my dropped calls issue resolved. Eventually and only after a extremely long conversation with a very knowledgeable tech rep, did I get a refurbished Blackberry. The excuses for dropped calls ranged from they were in my head to everything else you can imagine.
My 4 years ends in May and you'd think they would be doing everything in their power to keep a customer like myself who has paid on average, over $100+++ WITH THEM for 4 years!!!
This week was the week I determined that I've had it with this company, time is to valuable, and frustration ruins your quality of life. Get ready for terrible customer service, a lot of dropped calls and a bad experience somewhere down the line with them. I would love for 60 minutes to pull my personal file from them that would include their internal documentation of my calls, emails, etc. And then compare that to the CEO's Comittment to the customer comes first and how our cell phones have become a part of our everyday lives. He, meaning the CEO would be shocked, if 60 minutes investigated myself and others who have been long term customers, and saw first hand how we've been treated. Not as one customer crying fowl, but from the inside out. The last straw was when I asked for a supervisor and when transferred, he picked up the phone like the guy answering the phone for a cab company. I requested his name, he hesitated and told me his first name, then I asked for his last, I knew he lied so I asked for an employee number, and it didn't sound truthful either so I said thank you and GOO BYE. Please note that it's very common for them to give their first and last names. I have plenty of them, so that's not an issue with this company. But, it was with me.
Good luck with them, all my co workers and friends are on Verizon and have non of the type of problems I've had. So guess where I'm taking my business tomorrow????? Written on February, 22nd, 2009