CLAY, NEW YORK -- A couple of months ago I got an iPhone 5s for 199.00 for my upgrade for my daughter who is away in college. The phone was her main source of communication for her at school. the phone was one week old and it was stolen. I was never offered the insurance at the time of purchase. I filled a police report and had the phone blocked.
Bottom line, I called AT&T customer service and they offered me a cheap phone as a replacement but not the phone I had purchased Even though I followed all procedures. Had they offered the insurance we would have had a new phone. Poor customer service and I will definitely switch carriers when my contract expires, I have 3 phones on contract.
MISSOULA, MONTANTA -- Not sure where to start. I tried getting the unlimited GoPhone plan (now $50, pretty sure was less when I looked) only to find out that the Unlimited Data is only for crappy flip phones with screens so small you wouldn't want to go online and probably don't even support apps. To get even a useless amount of data, bumps the plan up to $65, not any better than some contract prices.
Not to mention the phone was too weak to even run itself, much less any app made for it. Had to root it to get rid of all the bloatware to have enough space to install anything. When I got the phone, I tried calling the support line several times to try to get help activating it, only to find out that there are no options for "stay on the line for all other options". It's all billing and refilling. (Money on the mind, AT&T?). There are no humans at GoPhone - beware!
Now it's over a year later since I've gotten away from them and I've begun receiving promotional emails. I hit unsubscribe, entered my email, and got a message saying it'll take up to ten business days. Um, why? Do you have to go through your customer list by hand or something? To make it worse, entering my email did what I was afraid it'd do - made me receive even more emails! So I unsubscribed a 2nd time. Hopefully, this one sticks. Anyone looking for a cheap smartphone - go to Straight Talk, Boost, Cricket, anyone else except AT&T and Verizon.
TEXAS -- First of all never take services with AT&T whatsoever. I normally don't write reviews but after spending 6 hours on the phone with no one able to resolve an issue that they acknowledge causing this review is long overdue. I called to get my U-verse services transfer from one location to the next cause I was moving, but AT&T said they could not cover the area I was moving into. (Why not?) Then they said only DSL was available at that area.
OK, then give me the DSL. Well I had to get a new account as a new customer. Another issue, you have to put a deposit. (Why the deposit since I did not put one with U-verse account?) After all the mumbo jumbo OK I agreed to pay for the deposit (more than 100 bucks).
After my card info was collected the line got disconnected and NO ONE CALLED BACK. Later I get an account alert that I was charged not once but twice for the deposit. (Are you kidding me?) OK I decided to call after 30 minutes and come to find out from being transfer from one department to the next to the next (5 hours) that no one can explain the charges and why I was charged twice. I don't have an account number for my supposedly new DSL account and my money is/has not been refunded, VERY FRUSTRATING.
I am going to tell everyone I meet that "Do not take AT&T services." I have brought a lot of customers over the years to AT&T but now am on a mission, NO MORE AT&T whatsoever. AT&T - Lowering the bars.
CORDOVA, TENNESSEE -- I just changed to AT&T wireless from Verizon because they had a better plan. I ordered my service and new phone over the telephone. Two sales reps told me that the activation fee would be waived. When I got my first bill, it had an activation fee of $36 so I contacted billing support. There, I was told that the fee could not be waived. I even chatted with a supervisor who said the same thing. Just do not believe what a sales reps says. It is not the money here. It is just that I hate being lied to.
FARMINGTON HILLS, MICHIGAN -- Door to door salesman told me I could get 8 streams with AT&T Uverse which convinced me to switch. After install, I found out it's only 4 which is a problem for us, so I immediately called to cancel. They didn't give me a problem with canceling, but it took over a week for them to let my phone # port to another provider. After installation of other provider I discovered a problem with phone.
After a few calls between AT&T and cable provider, I was told AT&T won't release my phone # for another 5 days. As a result, I can't receive calls, with no way for my customers to call me with their orders. I tried to get them to release the # but they say they can't. Are they holding my # hostage because I'm canceling? Past experience has been that changing providers has been completed in one day.
SLEEPY HOLLOW/WHITE PLAINS, NEW YORK -- I wanted to get an upgrade on my phone since I am eligible. I went to the AT&T store located in my town. They're supposed to close at 8:00 and he locked the doors at 7:30! I told him to open the doors because it wasn't time to close. He then told me I wasn't an authorized user on the account so I couldn't be helped. So, I went to White Plains AT&T store in the Galleria Mall and I didn't receive help until about 30 minutes of my arrival.
Meanwhile, their store was closing in about 20 minutes. I asked them how do I become an authorize user on the account so I can get my new phone and one of the guys go I don't know how to. Oh and also there was no service in this store so every time I had to use the phone I had to step outside the store. that's not good customer care! I left the store without receiving my new phone and very upset. I was also on the phone with customer service for 32 minutes and they couldn't tell me that I can authorize myself onto the account through ATT.com. I had to solve every problem by myself.
ROUND ROCK -- I have dealt with AT&T for several years, my last was with AT&T UVERSE. I got rid of that and my only remaining thing is a prepaid wireless. There is not one single thing about AT&T that is acceptable. Their UVERSE system was difficult to use. There was ABSOLUTELY NO CUSTOMER SERVICE. Everyone I ever tried to talk to at AT&T seemed to have one goal in mind - to irritate and frustrate the customer. Nothing was answered to satisfaction on ANY contact and I had many.
I have been trying to change my wireless payment method and their web site is the worst I have ever seen, bar none. Also, there is not a single phone number on the site in case you want to talk to a human. Basically a phone company that doesn't want to use a phone. Does that tell you about their confidence in their system?
When you try customer service with a phone number furnished at installation time, you get someone in India that speaks with such a heavy accent, you can't understand half of what they are saying. They are not technically proficient. They are reading off a script and if your problem is a little off the script, they are lost. All in all, AT&T is the absolute worst company I have ever dealt with. It is only to used if you are a masochist. I am getting rid of my wireless because any other carrier would be an improvement.
INDIANAPOLIS, INDIANA -- AT&T is horrible. First off, it is extremely difficult to find information on how to reach a customer service line. Once you've found it, it's extremely difficult to be able to talk to an actual person and relay what the issue is (because there is ALWAYS an issue). If you're even lucky enough to get through all of the automated crap and actually speak to a representative (rarely happens) before the computerized voice says "I'm sorry, please try again", they will suddenly tell you that you're going to be charged for all these hidden fees that were never mentioned in the beginning.
If you happen to need technical support, and with AT&T you will, be sure that you're able to take an ENTIRE day off of work and life. They never tell you what time they will be coming to your house until they are ten minutes away. The last time I had them come out, I told the woman I spoke to that I could be home for them to fix my internet at noon. They showed up at 4:00, and if they actually do anything aside from just looking at it, you should allow them an extra four hours. It ends up being an 8 hour day that you must spend at home because AT&T can't deliver the product they promised in the first place.
I have only had this service for TWO MONTHS and I have spent more time on the phone talking to a computer than I have my own family. They are unhelpful, greedy, and dishonest. I tried to cancel my account, but they want to charge me $180 for canceling a service THAT I'M NOT EVEN RECEIVING.
WOOSTER, OHIO -- My cell phone signal is getting progressively worse. I use it for business during the day and it is not ringing when calls come in. Took TWO HOURS to receive VM from a customer last week. NOT acceptable. Now, the signal is switching back and forth between Edge network and 3G. Edge hasn't been around this area for over a year.
Sometimes, if I pick up the phone to check it, it begins SEARCHING for a signal. It NEVER used to be this poor, but sure is now. AT&T thinks I should install landline. At MY expense, of course. Problem is, the business 5 doors up from mine has the SAME problem with their signal. And we are in the middle of the city where Verizon has no problem getting a signal. I am just FED UP!!!
I would have never imagined in my wildest dreams that I would be as disappointed and dissatisfied as a consumer with ANY business as I have been with AT&T. I have had issues from the time of my contract inception in December, and have called at least 10-20 times a month since to address billing errors and discrepancies, service failures and even dishonest statements that were presented by AT&T representatives. Will explain the dishonesty, rudeness, service issues and manipulation with a few of the anecdotes that I've come along with my 4 month experience with AT&T:
Before I signed up with AT&T, I obviously compared the plan rates to my provider at the time, T-Mobile. To have my corporate discount applied, I was told I would need a code from my employer. I retrieved this code and provided it to both the AT&T representative at the Radio Shack I purchased the service from along with an AT&T representative on the phone who both explicitly stated that I would get 19% my bill.
The AT&T representative at Radio Shack calculated my phone bill with this 19% applied to the bill so that I could compare it to the deal that I was getting with AT&T. Yes, it was approximately $10 more than what I was paying with T-Mobile, but I was intrigued by the mobile to any mobile feature that I thought it was worth the go. They mentioned to me that the corporate discount would only be applied on the second cycle.
When the second cycle rolled around, there was not a 19% discount applied to my plan, but rather to a certain portion of it- leaving a discount of peanuts vs. the information I was given. I was lied to and was stuck with a significantly larger bill than what I had been promised. To make matters worse, I had to wait for the second cycle to see this manipulation take place-and by that time, your 30 day grace period is over and you're totally locked into your contract, leaving you persecuted with termination fees should you feel it's in your best interest to leave with the faulty and misleading information they have provided you with and has left you victimized.
Mind you, I had specifically asked both representatives HOW the discount would be applied and they both said on the entire bill-the representative calculated as such as well on a rough paper. Then there was issues of the signal and customer service: The signal was unbelievably poor within my home. Though I was getting signal in various other places where I use my phone, there were places I did not get good service and my home was unfortunately one of them.
I had called to complain of this issue weeks of service initiation and before I left to go overseas, but I was then introduced to the issue that somehow there was an additional line that was on my account and I spent the rest of that phone call having it addressed. After I returned, I found myself having to address this issue again and the representative I spoke to said there was nothing they could do because I was out of my 30 day grace period. It was also apparently written nowhere on the notes that I had been on the phone with a representatives for at least 20 minutes explaining the poor coverage that I was getting.
They choose what they want to write and what they don't want to write apparently, and you're left to being screwed as such. I couldn't believe the unprofessionalism I was getting with AT&T especially at this point. They did not even try to honor regarding my issue, saying that "that's too bad." They didn't even mention that there was a MicroCell available-something I was only told about as I had pursued. (Way to go, AT&T Customer Service-not only was their representatives rude but ignorant about the services they are able to provide. Guess they are well accustomed to dissatisfied customers and choose to leave it at that).
As I was fed up and just ready to cancel my service, a customer relations representative suggested that I try this MicroCell (that I had to pinch money out of my pockets for) and gave me a small discount to compensate for my trouble. I figured that if my reception issues at home were resolved, I could probably make some sort of peace with what's been going on. So wrong.
The "discounts" that I was to be provided were never reflected on my bill and I've had to call twice without any indication of it. Today, I've finally reached my threshold. Weeks after buying the MicroCell device for $299, I find myself without any sort of service at home. As a med school student, I depend on my phone at the late hours of the nights studying and discussing material with other students in various locations. Not only was I not able to do that, I was tossed around customer service till I was sent to the right one and he couldn't resolve my problem.
That's not all. There is no one to resolve my issue till Monday. From Thursday to Monday with the idea that I might be without service, and they have no concern to address it till then. So it's pretty much no one's concern that I'm lied to, screwed over, have no service, no safety net and am not in any way compensated for all the garbage that AT&T has put me through.
I feel violated on so many fronts with AT&T-they have blatantly lied to me, been rude to me, and have conned me into being locked into my contract in TWO ways. I'm so fed up and without a doubt do I believe that AT&T should release me from my contract for all the bull that they have made me endure. I'm definitely going to do all that I can to ensure that consumers are aware of this nonsense so that they think twice about signing their cell phone service away for two years.
I'm VERY regretful that I've strayed away from my cell phone provider that had been nothing but good to me. I will be contacting my congressional representatives to further detail the misleading methods in which AT&T had deceived and manipulated my situation in locking me into their contract.