Hi, I have been with AT&T wireless since before the buy out by Cingular. I would like to make it clear that I was the second wave of customers to join, the first being the one on the analog system. I started and am currently on a GSM plan. I pay less than customers joining today because I have nights free after 7pm with no extra charge and my overall fee is lower (a plan based on 1200 minutes, they only offer 1400 now)
so to get to the point, my service is slowly deteriorating every day, one with the customer service people and secondly the actual signal of the phone. Some may say why is your signal going down, well the reason is I am on the old computer/sim chip system and they separate me from the new customer computer system, so when I send a message my message is sent through an old computer base (slower) rather than the new ones. Meaning I receive my messages up to 5 hours later sometimes. I know this is different than other people on AT&T because I was sitting next to a person with the new plan and we used a third phone to send messages. He got his right a way, I got mine an hour later... Anyway back to the signal problem. The towers are being upgraded only to the new sim chips (I have an old one). Meaning my phone is getting less service... This is my theory and I have gotten the same impression from many mobile stores that I talked to. So you ask why don't they give me a new chip that will work, I am AT&T customer, I am entitled to their services that even they claim are better than the one I have now. Well they won't cause my plan is not in the new computer base and they refuse to put me in the new computer base at my paying price, instead they want me to switch and pay more $$. Every time I call them they tell me the new rates and talk about how it is financially better for me to switch, usually I ignore it and tell them (for my 26th time yesterday) to reset my messages cause the buildup in their old system. However on occasion I listen hoping they could tell me I could save money. After 30 minutes of worthless chatter we arrive at the same conclusion, switching makes no financial sense. So they refuse to give me the quality service they give their new customers who sign with them today and continue to hurt the ones that have been with them for over 6 years~!! At&t claims to rebuild themselves, well they have changed for the worst destroying not only their name and morality but setting a standard that it is OK for American corporations not give a sh*t about their loyal customers. In Europe my dad has been with a cell phone company that has switched ownership 7 times. He has constantly been called and thanked for staying with them and continues to save money every year getting free phones and bonus packages as he shows loyalty.
The biggest thing that upsets me the most is when I walk into an AT&T store they cannot help me because I am not in their "new" computer system. Instead I must only get help from faceless phone support. And if I wanted to get a new phone... Well AT&T won't sell me one that will work unless I switch.
I would love to hear what anyone has to think about this.
SANTA CRUZ, CALIFORNIA -- It has been a while since we have called, but every night I have to get on my hands & knees to unplug the cable box. Or I have to unplug the main receiver at least 2 -3 times a day. We are both in bad health. We call & we get someone we can't understand, keeping us on the phone for at least an hour. We are paying the bill but have to do all the work? Told that it will cost to send someone over here to help. Sounds like a scam! I wasn't this taken care of or I am reporting you to Better Business. Plus it is 1/2 shopping channels. This bill is under my housemates name, but I split the bill with her. We are paying for garbage. Also our internet is not high speed. It may be time to [sue]!
My husband called AT&T because our youngest daughter kept going over her data. He just wanted to add more data to her number. The lady on the phone talked him into a shared family data plan. My older daughter and I had unlimited data. She did not tell him that our unlimited plan would be cancelled. We have been careful to keep our unlimited plan for years…now it is gone. We called back within the hour, but they said it was too late! I have always felt loyal to AT&T, but I no longer trust them. Beware of their tactics!!! They will do anything possible to get you off unlimited.
MANHATTAN, NEW YORK -- "SCAM ALERT" at AT&T: 3 Times Square, Manhattan, NYC
During the month of February, AT&T was running a promotion...if you upgrade your phone, you will get a tablet... Actually, the tablet is "free", according to AT&T Customer services but the store on 3 Times Square in NYC is telling it's customers that it cost a $100. The store will also lie to you, by saying, they will give you a headphone or any other equipment for free but actually, they are charging you for the equipment, check your receipt before you leave the store...The Sale Reps are working on commission, even though they are being paid hourly by AT&T.
If you ever been to the store at: 3 Times Square in NYC, check your receipt to see what you are being charged for...They are running a "scam". And especially, watch out for the store manager Julio Radney, he's rude, a bully, and have no customer service skills.
AT&T is doing an investigation.
COLUMBUS, OHIO -- This company is just awful! The service itself is hands down the worst cable and internet provider there is. The technical support staff have no idea what they are talking about. The bills they send are consistently incorrect. (always higher then you were promised, with no explanation.) The customer service representatives never have any idea what's going on and are defensive and rude. No problems are ever resolved the way the are promised. Plan on paying almost double what you planned and having service around 30 percent of the time. In the small of time you service is operational it was be very poor.
KENTUCKY -- AT&T is horrible! I had been with them for 13 years and this past year I had more trouble with them. I had always been a good paying customer and loyal. After this year I was finished with them. I had to call them every month because I would find a new charge on my account. When I would ask, they, most of the time, had no idea what it was or something I didn't agree to. They tricked me into giving up my unlimited data. I could call and talk to someone, hang up and call again and get a totally different answer. That's not customer service or how you run a company. Then when canceling service, I don't think they was going to let me leave, I had to answer security questions that they said were wrong, um I think I know the city I was born in, and some security code I made up 13 years ago, which I don't think I ever made one. I called back 30 seconds later and that person cancelled with no problem and no security stuff. WHAT!?!
So AT&T drove me to my boiling point. I have moved on in hopes to have better service elsewhere. You would think they would like to keep good loyal customers but I guess not.
CARMEL, INDIANA -- 1. My husband passed away. He was a former employee of AT&T. He receive concession on our service until he died. I had to change the name on the account from his name to mine. However due to someone who did not know what they were doing cancelled the service and opened a new account. This caused billing problems. The loss of my husband voice on the landline. Plus reprogramming all systems cable, telephone and internet.
I realize I am not at my best after taking care of my husband for two years with ALS and losing him in January. Cable companies have all the power. Giving different rates to different people in your community. It is not just At&t. What recourse do you have?
SAN DIEGO, CALIFORNIA -- The absolute worst company to worst company to every deal with. I had a pay go account for over 12 years with AT&T. Their poor connectivity and outrageous prices caused me to switch carriers. Because it was a pre-paid account I was told there will be no refunds so wait till the end of the pay period before you cancel. I did however before the period ended they recharged the balance $60+ I immediately called customer service to explain to them what happened. I was refereed to a supervisor
Casey was so rude he wouldn't even answer my questions. I was very pleasant and calm, didn't use harsh language. And he pretty much told me "HAHA we got your money now HAHA" and hung up on me.
I will never ever go back to AT&T I have Uverse and I'm going to cancel that as well.
EVIL PURE EVIL
Avoid at all cost!!!!!
MIAMI, FLORIDA -- I went to a store to upgrade my phone and not only did I get charged $199 for the iPhone 5s, but I lost my discount of $25/month because I signed a new contract. So basically I did not get my phone cheaper as I thought, I am actually paying $800 for the phone instead of the regular price of $ 649.
I can't believe that they offer savings to customers that do not renew but then penalize the customers that are loyal. This is the last straw and I am honestly considering, after 4 years to leave AT&T. They should be ashamed of themselves.
AUSTIN, TEXAS -- My husband and I have a joint account but have been separated since November 2013. I started a transfer of service for my iPhone 4S and then my husband reported my iPhone as stolen. So, it was cut off and blacklisted. I have the proof the phone was purchased by my company under my name from Fry's and shows I activated it under AT&T the same day it was purchased. Again… MY NAME. MY COMPANY CARD with MY NAME. RECEIPT with matching IMEI number in MY NAME. Despite the fact the IMEI number on the receipt and the iPhone matches and despite that the receipt shows I personally activated it on AT&T, they absolutely refuse to un-blacklist the phone. Effectively allowing my husband to steal property that does not belong to him while telling me they can't do anything about it.
This is supposed to be a feature that protects people from REAL thieves… but it is actually allowing someone to steal from me and AT&T just shrugs and says “oh, well”?!?!?! So, not only did they used to benefit financially from stolen phones (check for the lawsuit), they now make it legal for the morally inept to steal your phone. That is what I call customer care.
I have been an AT&T customer for almost 10 years. After this, I will never use AT&T again unless they do the right thing.