MINNESOTA -- I did not pay my bill for two months - which is totally my error. However, I have been a customer for over 10 years and not particularly satisfied with the phone service but too busy to change systems. My daughter happens to be in Russia with no phone service and I called AT&T, offered to pay 1/2 of my bill and the other half on Wednesday this coming week to restore service because I do not want my daughter in another country alone with no phone service.
I was told that they were sorry but they could not accept a partial payment. I asked if they could simply restore her service. That would be enough... again no. I wish I was surprised but I am not. I don't think for a moment that AT&T has a corporate conscience and this is one of those circumstances when they should have made an exception. I have put up with so much over the past 10 years with poor service, dropped calls and now this. I am moving to Verizon after next Wednesday when I pay my bill in full and I would suggest that none of us support AT&T. I did write to consumer affairs.
DEER PARK, ILLINOIS -- I went into the AT&T store at 21690 W Long Grove Road, Deer Park, IL 60010 and registered myself in the waiting list. I was the second person in line, and after the person before me was helped. I noticed that my name dropped to the second place again. Upon asking ** why I was moved to the second spot, **, the Retail Sales Manager at AT&T decides to throw me out of the store. He also gives me a lecture on HOW TO DEAL WITH THINGS IN LIFE... Absolutely rude individuals work at AT&T. Would never do business with them, ever again. All my business goes to T-Mobile or Verizon.
HENDERSONVILLE, NORTH CAROLINA -- Number one, they lied to me about the terms. Number two, it took 3 months for them to get the billing address correct and then they still continued to use the wrong address on occasion. Number three, the tech representative (I think in the Philippines) was condescending when I didn't pick up on some obscure nuance in their system that I had no way of ever knowing. Number four, when I asked to speak to a higher up I was never contacted even though I was promised a return call within 48 hours.
In essence, they have learned nothing from the customer service revolution of the past 30 years. Reason I terminated my service? The bandwidth was so low on occasion, I couldn't download a 1 meg photo via email. Forget streaming with their DSL. A loser company if I ever met one. Never again.
PHILADELPHIA, PENNSYLVANIA -- AT&T is a joke. Do not go for their new one year upgrade plan. It will end up costing you over triple the money it would have cost had you went with the conventional two-year upgrade program... They say pay an extra 32 a month and get a new upgrade every year... Totally false. The actual charges for an iPhone 5s is $700.00 and when you come back after the first year you have to turn it in instead of keeping it as a spare...
If you are stupid enough to enter into any kind of contract with this provider, stick with the two-year agreement. Their customer service is absolutely horrible and they tried to enter me into an agreement which would have cost me more money had I entered into it.
TEXAS -- They TRAIN the Customer Service Reps to tell you exactly what you want to hear to get you to subscribe to their services or continue to use AT&T. Then when about the second bill comes, you know you have been SCAMMED AGAIN! Before I signed up with this company I was paying all my services separate so I called around and was sold on them after I stated what I wanted and what I wanted my average bill to be.
Of course they will provide what the others will at a lower price because they are familiar with other promos, but when you call in about a $30 increase in your bill, you're informed you received all these credits that are now falling off each service you have, and of course, the taxes I'm told are 19% of the service so that is where the increase comes from. Some of my services were downsized so that I wouldn't be paying $200 a month for another year for basic services with no "EXTRA" or premium services as they call them.
In essence you will eventually start back to paying what you didn't want to continue paying because just as they are trained to tell you anything to reel you in, they are also trained with apologies and excuses for what the last person "LIED" to you about or the misunderstanding as to what was told to you... Apparently all of us can't hear what they promise to provide. Please don't write my speech for selling me your services again. I know the lies by memory, I've heard them so much!!
COLUMBUS, OHIO -- I purchased 3 lines of service with AT&T. I had the phones for 3 days and a tower in my area dropped. I was not able to make call for hours. I then took the phones back. I was charged $105 for a re-stocking fee. I explained for hrs that this issue was not my fault. I have a child who is 1 years old, in my house. What if something was to happen to us while these Towers were dropped? I spent $300 on a deposit which I'm still fighting to get back. So now I'm out of $405 for service that I did not get to use. Everyone is making me seem like I'm the bad guy. I will NEVER EVER GET or EVEN THINK about getting AT&T again! Worst company in the world.
LOUISVILLE, KENTUCKY -- I signed up for a landline phone and was told that it would be connected by 11/21 at 8 pm. Now they say it's going to 11/25 before they can turn it on and there is nothing I can do to get it turned on any sooner. I have no choice but to use AT&T for landline service as they have a monopoly in Louisville, KY (thank you Mayor).
My son was to be released from incarceration on Thursday but can only do so with a landline. The court will have to set another date approximately 6 weeks from now, so he gets to spend Thanksgiving and Christmas in jail because AT&T can't keep their word. I sure hope the executives at AT&T get to spend Thanksgiving and Christmas at home with their family while I sit in a jail visiting room seeing mine.
ALLENTOWN, NEW JERSEY -- My bill is due on the 17 of the month. I paid it on the 18th but that same day the new bill came out. Two weeks after the most recent bill was due, my service is suspended. I have only been with AT&T for three months. I pay my bills, not on the exact day the new billing cycles comes out but a week or two later. The bill is high, so it's not smart to let it accumulate, besides, it's what one does, pay bills.
I called AT&T asked them why my phone was suspended. They said my bill was two months late. It was two weeks after the most recent bill cycle started. I have been with T-Mobile for five years no problem, but T-Mobile changed their plans and it was not working for me, so I switch - bad idea. The worst telecommunication company in the USA!!!
A week after your billing cycles comes out, you get phone call and text telling you that your bill is due. I called, asked to please stop sending those phone calls and text. If they cancelled those automatic phone calls, then they'll suspend your phone without notice. Why should I worry about my phone being suspended if I pay my bills? Their game plan is for you to sign up with automatic payment. I rather not. I like looking at my bills and seeing what I am being charged for. The worst telecommunication company in the USA!!! That makes no sense.
REDMOND, WASHINGTON -- I'm a AT&T customer since 1993. But since 5 years they have in all countries call centers. The customer service sucks. They hang up on you all the time between conversation... They hang up on me too many times... AT&T Supervisor and Managers are same. I called AT&T. I talked to Miss **. She fixed my bill, $160.00 for every month but when I received my bill every month is $200.00. Then I talk to supervisor Miss ** and after that AT&T Manager Miss **, they are all same. AT&T is just concerned about making money. I'm going to T-Mobile, they have nice and great plan, unlimited data, text & call for customers. AT&T sucks...
For years AT&T was my home phone service and later my cell. I paid for their line backer insurance all those years and one day my phones started acting up. I called AT&T and had them to check the lines and there was a problem with them. They set up a service appointment with me and no one showed up and no one called. I called them to find out what happened and big surprise... they had no record of the order for service. We set up another appointment. I can see this happening once, maybe twice... but FOUR TIMES!!! I have better things to do than sit around waiting for someone who is not going to show up.
Needless to say I was in full rant mode when they heard from me again and they had the nerve to try to get me to go outside and open their box to check the wiring. Right away I knew they would send someone later to say it was tampered with and they were not responsible, not mention the fact that I would be doing their job for them. That was exactly what I told them,"Your people get paid good money to do this job, I'm paying for the service and the insurance and I want someone here to fix the problem!" The next day my phone was disconnected. At first I thought they were sending someone to work on the lines, or maybe the phones just finally stopped working.
I called my number from my cell and it had indeed been cut off. That couldn't be right, I paid the bill. I called AT&T and they claimed they never got my check, they didn't see anything about my having called several times about my phone lines or the four appointments where no one showed up, it showed that my service had been ABANDONED!!! I would have to sign up for new service. They did not want to come out their pocket to fix my lines. I would now have to pay for the repairs myself. So if you're paying for the insurance on your bill, they are stealing it from you.
I got rid of them and their lousy cell service, any time you can't call 911 from your cell for help or anyone else and you've already had dropped calls, garbled conversations or no service signal where you know you should have a signal, it's time to drop them. (AT&T) They don't have time to deal with you and your cell problems until it's time to sign you up for another contract.
Beware when that time is close, your cell will act up more and more and when you call in about the problem, they tell you it's time for an upgrade and tell you as a valued customer you qualify for a certain phone at half the price... but you have to sign another contract. There was nothing wrong with your cell, it was the provider of the service to that cell.