I signed up for AT&T DSL internet service, at a price of $30/month with a $36 connection fee. A friendly tech showed up, said he didn't need anything from me, and that he didn't even need to come into the house. The internet was spotty and slow, download speeds are terrible, but it does work/.
When my first bill came, it was for $143/.96, more than twice the amount agreed upon for the month:. There was a huge charge for deregulated wiring, which the tech never mentioned; there was another charge for a BYOM kit, which is not explained at all?. I believe it to be for a packet they sent me in the mail with an extra cable, which I never asked for, was informed about, needed, or used".
I have since spent nearly 4 hours on the phone attempting to get in touch with someone helpful|. ("please note, we are experiencing unusually high call volumes, so you may have a long wait time"." - if I hear it every time I call, it isn't unusual anymore. It's a sign that your customer service is terrible and you need to fix it) The policy among AT&T reps seems to be "I don't like this person, his problem is complicated or he is upset; I'll transfer him or hang up on him without notice." I'm currently still on the phone, on hold as I write this. Might as well use the time to post complaints on he internet and warn other consumers to stay away from AT&T.
Uverse kept claiming I was behind on payments. Despite having paid everything in full in June, when July's payment came it did not reflect the payments made (3 weeks prior). I paid the past due amount assuming that the corrections would show up in billing the next month, and in August, it listed as a total of $406.69 due by the 19th reflecting no corrections. Uverse then disconnected my service despite the fact that I had called to resolve the revolving billing issue on the 23rd. They then demanded the full $406.69 to restore service, which I could not pay in full at the time. AT&T then cancelled my service 8 days later on the 31st. I called them on the 4th to pay the full past due amount and was told I would not have service reinstated as it was already cancelled. My only recourse is to A. Take my equipment to UPS by the 9th or be charged an additional $550 on top of the $406.69 in dispute and B. Re apply for service albeit with a security deposit and credit checks and there is no certainty I would be allowed service. I have been a loyal Uverse customer in good standing since it was introduced, as well as a 4 year AT&T wireless customer. I feel this situation is unwarranted and abusive. Add reply
AT&T Internet Special Has Hidden Costs
SOUTH SAN FRANCISCO, CALIFORNIA -- I frequently receive a mailer from AT&T offering a special for their internet service of $14.99 a month for the first year. I finally decided to take them up on the offer. When I call the person I spoke ... read full review2 Replies - Latest reply on 01/06/2011
AT&T Direct TV Bundle Lies
CAROL STREAM, ILLINOIS -- After receiving a mailout about AT&T internet service, my wife and I contacted AT&T. We were sold a bundle which was supposed to cost $105 per month. This bundle was to provide us with all distance unlimited ... read full review1 Replies - Latest reply on 07/08/2010
Coming from overseas we were misguided into signing a 2 year contract and since then I have had so many issues including charges for services not agreed, not updating their data leading to an unpaid bill, the list goes on. We went to get a new phone for my husband and the AT&T store representative told us that because we had our own handsets when we first took the service we could have had service without a contract. I contacted AT&T and after much discussion they finally said we could have a free upgrade but would have to pay $220 release fee to get out of the contract. When I pushed, they claimed that the contract states we took a phone. Our paperwork states that we used our own phones. AT&T insist we either honour our contract or pay to get out of it. Thankfully Verizon are going to help us out.2 Replies - Latest reply on 04/17/2010Add reply
Avoid AT&T and Uverse at all cost
Two weeks ago, I made the mistake of calling AT&T to attempt to lower my bill by taking call waiting and call forwarding off of a dedicated fax line in a home office. After speaking with several people, ... read full review
Dollar-A-Day to Dollar-A-Call
LITTLE ROCK, ARKANSAS -- Having been a GoPhone user for many years, I can affirm this is not an isolated incident and it didn't just begin happening.
1). The GoPhone Pre-Paid phones are sold at retailers everywhere. They are ... read full review5 Replies - Latest reply on 03/14/2009
CHICAGO, ILLINOIS -- Don't miss out on this great opportunity if you are currently an AT&T DSL customer with local phone service. Read this all the way to the end to really save! AT&T now advertises that you can "Get high-speed Internet without the need of local phone service". So, I called to make the switch. And, I was really surprised at how AT&T handled my request to switch from High Speed Internet DSL service with Local Phone Service to Dry Loop DSL (DSL Direct aka Internet Direct). I currently have Elite DSL which costs $35, + Local Phone Service $18, + tax, it adds up to about $57 a month. I was attracted to their AT&T High Speed Internet Direct Elite offer - $45 a month. The representative was super nice and gave me two options to choose from.
1 Replies - Latest reply on 08/28/2008Add reply
Either disconnect from current service and establish the Direct DSL Service which will lower my monthly bill (the whole reason I called) but I will have a down time of about 5-7 days. Or, continue with my current service without interruption and AT&T would cut their monthly Elite DSL price from $35 to $17.50 as part of their customer retention offer for 6 months. Of course, I agreed. Why not? And to make things even better, I was given $20 credit on my current bill. Doesn't get any better than that with AT&T.
This is the number I called: 800-288-2020. Told them I want to switch to Direct DSL and was transferred to another department. They handled this really quickly and here I am blogging about it 15 minutes later.
I find it very frustrating to try to contact AT&T about anything not on their list of assumptions as to why you may wish to contact their company. If you cannot or will not be pigeonholed and wish to ... read full review7 Replies - Latest reply on 06/15/2013
CALIFORNIA -- We have phone, fax and internet services with AT&T and have been customers since 1990 something.............
Recently we called to get some help with setting up a brand new laptop that was purchased ... read full review5 Replies - Latest reply on 04/30/2013
Poor Customer Service
SHELBY, NORTH CAROLINA -- I have my payments sent to AT&T electronically through my bank every month. I was watching TV the other day and suddenly the screen flashed a message saying my system was being rebooted and powered down. ... read full review
Who Is Marcel
I'm totally at a loss when I watch what I think is an idiotic, pointless commercial for AT&T using a montage of different shots including cops busting into a house, basketball players making shots and ... read full review19 Replies - Latest reply on 05/23/2011
COLUMBUS, OHIO -- Every year around the end of July I get to waste hours of my time dealing with AT&T trying to figure out what this stupid company is going to disconnect without justification.
Last year I spent over 10 hours of my time trying to explain to them that my billing is automatically paid from my business account for all my services, yet they were going to disconnect me for an upaid bill for service that no longer existed for over 1 year at an old address. Finally, they tried to tell me it was my fault for moving, transferring my service to my new address, continuing the service, BUT NEVER CANCELLING OR TERMINATING THE SERVICE. HOW DOES ONE TRANSFER SERVICE TO A NEW ADDRESS AND CANCEL THE SERVICE COMPLETELY?
Then they sent me an $80 "final bill". More wasted time from multiple calls explaining their mistake, disconnections, recalls, and transfers to wrong departments to get that straightened out so they realize finally that I do not owe them any money for the old address.
THE NEXT WEEK I GET A REFUND IN THE MAIL FOR THE BILL BALANCE FOR THE SERVICE THAT NEVER EXISTED BECAUSE IT WAS TRANSFERRED OVER A YEAR AGO.
Today's stupid waste of time was calling to find out why my DSL service MONTHLY STATEMENT shows "final bill" when I haven't cancelled any service. 3 people and multiple transfers later, "disregard that statement, a computer sent out a lot of them by mistake"
AT&T DVR Will Not Record
SPRING, TEXAS -- I walked into an AT&T store a few days ago, and was presented with a great deal, I thought. I could lower my Internet and TV service by about 40% for 6 months and then by about 25% from then on. The ... read full review1 Replies - Latest reply on 06/23/2012
AT&T Has Very Bad Coverage
SANDPOINT, IDAHO -- AT&T installed a tower to fix a known dead spot in the area of Upper Pack River Rd and Hwy 95 in Sandpoint Idaho during October 2011. They keep moving the activation date forward and the latest projection ... read full review8 Replies - Latest reply on 05/28/2012
This could be the longest it has ever take to get DSL service. I have been trying to get the service on my phone for for three weeks. They said my phone was disconnected and I was talking to them on that line. The sales person said I needed to have a separate line for DSL. How stupid is that. I kept saying I want the service on the line I have now. They still set a service representative to install the new line. I told him to leave the property. I called again they will find out the problem. During all this one of the service reps in the field is trying to get it straight, because I was HER referral. I hope some day to get DSL or I will go with cable folks. Too much red tape to get DSL. I hope that when I cancel it will not be this much trouble.2 Replies - Latest reply on 05/16/2012Add reply