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AT&T Consumer Reviews - Page 2

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One Year Upgrade Program Is a Rip-Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHILADELPHIA, PENNSYLVANIA -- AT&T is a joke. Do not go for their new one year upgrade plan. It will end up costing you over triple the money it would have cost had you went with the conventional two-year upgrade program... They say pay an extra 32 a month and get a new upgrade every year... Totally false. The actual charges for an iPhone 5s is $700.00 and when you come back after the first year you have to turn it in instead of keeping it as a spare...

If you are stupid enough to enter into any kind of contract with this provider, stick with the two-year agreement. Their customer service is absolutely horrible and they tried to enter me into an agreement which would have cost me more money had I entered into it.

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Horrible!
StarEmpty StarEmpty StarEmpty StarEmpty Star-
Rating: 1/51

TEXAS -- They TRAIN the Customer Service Reps to tell you exactly what you want to hear to get you to subscribe to their services or continue to use AT&T. Then when about the second bill comes, you know you have been SCAMMED AGAIN! Before I signed up with this company I was paying all my services separate so I called around and was sold on them after I stated what I wanted and what I wanted my average bill to be.

Of course they will provide what the others will at a lower price because they are familiar with other promos, but when you call in about a $30 increase in your bill, you're informed you received all these credits that are now falling off each service you have, and of course, the taxes I'm told are 19% of the service so that is where the increase comes from. Some of my services were downsized so that I wouldn't be paying $200 a month for another year for basic services with no "EXTRA" or premium services as they call them.

In essence you will eventually start back to paying what you didn't want to continue paying because just as they are trained to tell you anything to reel you in, they are also trained with apologies and excuses for what the last person "LIED" to you about or the misunderstanding as to what was told to you... Apparently all of us can't hear what they promise to provide. Please don't write my speech for selling me your services again. I know the lies by memory, I've heard them so much!!

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Very Unorganized And Very Unprofessional!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- I purchased 3 lines of service with AT&T. I had the phones for 3 days and a tower in my area dropped. I was not able to make call for hours. I then took the phones back. I was charged $105 for a re-stocking fee. I explained for hrs that this issue was not my fault. I have a child who is 1 years old, in my house. What if something was to happen to us while these Towers were dropped? I spent $300 on a deposit which I'm still fighting to get back. So now I'm out of $405 for service that I did not get to use. Everyone is making me seem like I'm the bad guy. I will NEVER EVER GET or EVEN THINK about getting AT&T again! Worst company in the world.

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They Lied About When Landline Would Be Connected When I Signed Up
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOUISVILLE, KENTUCKY -- I signed up for a landline phone and was told that it would be connected by 11/21 at 8 pm. Now they say it's going to 11/25 before they can turn it on and there is nothing I can do to get it turned on any sooner. I have no choice but to use AT&T for landline service as they have a monopoly in Louisville, KY (thank you Mayor).

My son was to be released from incarceration on Thursday but can only do so with a landline. The court will have to set another date approximately 6 weeks from now, so he gets to spend Thanksgiving and Christmas in jail because AT&T can't keep their word. I sure hope the executives at AT&T get to spend Thanksgiving and Christmas at home with their family while I sit in a jail visiting room seeing mine.

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Terrible Customer Service Policies
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALLENTOWN, NEW JERSEY -- My bill is due on the 17 of the month. I paid it on the 18th but that same day the new bill came out. Two weeks after the most recent bill was due, my service is suspended. I have only been with AT&T for three months. I pay my bills, not on the exact day the new billing cycles comes out but a week or two later. The bill is high, so it's not smart to let it accumulate, besides, it's what one does, pay bills.

I called AT&T asked them why my phone was suspended. They said my bill was two months late. It was two weeks after the most recent bill cycle started. I have been with T-Mobile for five years no problem, but T-Mobile changed their plans and it was not working for me, so I switch - bad idea. The worst telecommunication company in the USA!!!

A week after your billing cycles comes out, you get phone call and text telling you that your bill is due. I called, asked to please stop sending those phone calls and text. If they cancelled those automatic phone calls, then they'll suspend your phone without notice. Why should I worry about my phone being suspended if I pay my bills? Their game plan is for you to sign up with automatic payment. I rather not. I like looking at my bills and seeing what I am being charged for. The worst telecommunication company in the USA!!! That makes no sense.

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AT&T is the Worst & Sucks...
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

REDMOND, WASHINGTON -- I'm a AT&T customer since 1993. But since 5 years they have in all countries call centers. The customer service sucks. They hang up on you all the time between conversation... They hang up on me too many times... AT&T Supervisor and Managers are same. I called AT&T. I talked to Miss **. She fixed my bill, $160.00 for every month but when I received my bill every month is $200.00. Then I talk to supervisor Miss ** and after that AT&T Manager Miss **, they are all same. AT&T is just concerned about making money. I'm going to T-Mobile, they have nice and great plan, unlimited data, text & call for customers. AT&T sucks...

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AT&T Is a Horrible Company!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- AT&T is a very unprofessional company. They lied to me saying they would provide a reconnection of my phone and took money over the phone TWICE and then did nothing!!! Very fraudulent practice to lie to a customer. There was mistake after mistake with my account and I had had the same phone number for over 20 years. Loyalty counts for nothing to these people and they do not try to correct their mistakes. They only take into account what THEIR employees put into their little notes and do not value what the customer says might have happened. Horrible, horrible company!!!

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Warning - If You Live In Chicago, Do Not Get AT&T Wireless Service!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICAGO, ILLINOIS -- ALERT... AT&T wireless reception is poor at many locations in the city of Chicago. Test and check with others before you sign up. The reception can be so inadequate that AT&T may ask you to pay more in addition to your regular bill to buy another device (MicroCell) that might increase reception in just one selected spot, even though you are already paying them for service in that location. They will fault your phone, battery life, building interference, weather, stars or whatever, but will not accept responsibility.

AT&T is obviously having issues and are not telling customers. After over 6 months of wasted time on the phone trying to resolve, I finally got tired of AT&T's excuses and switched to Verizon. Miraculously with the same type of phone and the same conditions the reception was perfect. If you want good reception and service in Chicago, I recommend to stay away from AT&T and go to another service carrier!

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A Bunch Of Crooks!!
By -

For years AT&T was my home phone service and later my cell. I paid for their line backer insurance all those years and one day my phones started acting up. I called AT&T and had them to check the lines and there was a problem with them. They set up a service appointment with me and no one showed up and no one called. I called them to find out what happened and big surprise... they had no record of the order for service. We set up another appointment. I can see this happening once, maybe twice... but FOUR TIMES!!! I have better things to do than sit around waiting for someone who is not going to show up.

Needless to say I was in full rant mode when they heard from me again and they had the nerve to try to get me to go outside and open their box to check the wiring. Right away I knew they would send someone later to say it was tampered with and they were not responsible, not mention the fact that I would be doing their job for them. That was exactly what I told them,"Your people get paid good money to do this job, I'm paying for the service and the insurance and I want someone here to fix the problem!" The next day my phone was disconnected. At first I thought they were sending someone to work on the lines, or maybe the phones just finally stopped working.

I called my number from my cell and it had indeed been cut off. That couldn't be right, I paid the bill. I called AT&T and they claimed they never got my check, they didn't see anything about my having called several times about my phone lines or the four appointments where no one showed up, it showed that my service had been ABANDONED!!! I would have to sign up for new service. They did not want to come out their pocket to fix my lines. I would now have to pay for the repairs myself. So if you're paying for the insurance on your bill, they are stealing it from you.

I got rid of them and their lousy cell service, any time you can't call 911 from your cell for help or anyone else and you've already had dropped calls, garbled conversations or no service signal where you know you should have a signal, it's time to drop them. (AT&T) They don't have time to deal with you and your cell problems until it's time to sign you up for another contract.

Beware when that time is close, your cell will act up more and more and when you call in about the problem, they tell you it's time for an upgrade and tell you as a valued customer you qualify for a certain phone at half the price... but you have to sign another contract. There was nothing wrong with your cell, it was the provider of the service to that cell.

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Pathetic Customer Service Levels and Hidden Costs
By -

HOUSTON, TEXAS -- I recently moved to Houston, TX and am unfortunately in an apartment where the contracted provider for DSL/internet/phone services is AT&T. I will put down my grievances in bullets and then expand below: - Shoddy customer service, by far the worst I have seen in this type of industry. - Service activation time is far too long. - Hidden shipping costs charged in Bill. My advice: Avoid AT&T if you can.

First, when I called up for only internet services just for enquiry (I use VOIP for phone), the customer representative placed the actual order itself without letting me know or giving me the order number. As a result, I ended up with two modems a couple of days later. It takes ages before you can get to a grumpy customer service agent who tells you, "Sorry, you need to call up another number as yours is a service request for only an internet connection and no phone." AT&T customer service is pathetic. The internet connection itself got activated only after around 10 days of placing the order. Dunno what they do for those 10 days!!!

Then the billing. Some $50 is charged for installation when all the equipment is set by UPS air for which another $15 is charged. This shipping charge will never be mentioned by the sales rep. And to think of it, the equipment was shipped by air but was useless to me as the account activation did not happen till a week after I received the equipment.

And when I wanted to call up AT&T regarding this shipping fee; another 15 minutes wait before a grumpy agent tells you that you need to call up another 1-800 number. When I do that I get a message “The office is closed for the day!!!" Hello AT&T!! Wake up guys... 7:00 PM CST is not the time to close the shop for the customer service thing. Stay away from AT&T if you can...

12/23: Update: I had written earlier that AT&T sent me 2 modems. I had already returned one of them after speaking to the customer service agent (painfully long time on the phone), but now I have two bills from AT&T!!! One of them for the modem they had sent by mistake and which, I returned without using. This just reinforces my earlier remarks.

12/26: Update: I called up AT&T and after a 30 minute call; the bill for the returned modem has been set right. By the way, the lady on the phone was trying to sell me wireless phone services while she was working on the bill thing. I did let her know that I will be without a phone rather that is with AT&T, for anything!!! I did not have the energy to talk about the shipping charge on my bill... was too exhausted after the 30 min it took AT&T to set right a mistake they made. :-)

1/11: Guess what... I again got a bill for the cancelled account. AT&T sucks man.. real bad... after holding on another 15 minutes I got across to representative who says that it is my fault that I got the bill!!! After shouting at the rep for 10 minutes things started getting across to the rep. She tells me that there is a credit that will be done in my account which will take care of the bill I got. Though this is good news... I somehow do not feel relieved right now considering my past experience. Could be possible that I get another bill from them!!! AT&T sucks.. big time!!!

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1.3 out of 5, based on 57 ratings and
183 reviews & complaints.
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