I switched from Verizon Wireless (another rip-off) in February of this year, transferring five lines. I called today to transfer a tablet to my plan that would add another $10 to my monthly plan. They told me that they needed to check my payment history, which I gladly authorized. Then I was told that "the system" requires a $150 deposit from me to add another line, that they would "return" in 12 months! AT&T apparently operates just like Verizon. I would rather have the tablet sit in a draw unused than let AT&T extort money from me.
DENVER, COLORADO -- EVERY single AT&T employee I spoke with misled me, diverted questions, transferred me back and forth and generally read ridiculous scripts that didn't even make sense. I tried to work with them to get the right plan for my usage - more lies, diversions, and transfers. NEVER AGAIN.
TULSA, OKLAHOMA -- April of 2014 AT&T was replacing a defective phone by gifting me a new phone of another kind. At the time they were out of the one I wanted, so I paid the difference for the upgrade to 32GB. I was told that the phone was mine, but as I'm now cancelling my service contract I've found out that they connected the device to my contract and didn't make me aware of this - I was told the phone was mine, nothing about it being tied to a contract.
I called today to pay my early termination fee, which took me speaking to 2 CS reps and 2 supervisors before they would even take my money, as set up service with another carrier (1/2 the price for more of everything!) and they refuse to unlock my phone. All of the Customer Service reps I spoke with previously this week told me that once I paid it would be unlocked, but omitted the fact that there would be a ridiculous and completely inappropriate wait causing me to be without service.
I have now been told by a supervisor, **, that he "Cannot have me on the line contradicting everything he says." after I stated they "are able to alleviate this, but clearly refuse to.", and then rushed me off the phone as though I was now a waste of his valuable time.
I will not have an unlock code until 5 days from now, preventing me from using my own phone. This is going to cost me as many days with the new carrier, not to mention the 3 days it took me fighting to get this far. All but the last 2 reps I spoke with were, at least, professional. This is the only positive thing I can say about AT&T in my 2.5 years with their service. My $255.00 early termination fee is paid, I owe them nothing and yet my phone, and therefore service, are hostage to AT&T and their asinine "policies"... this took 5.5 hours over the last 3 days of my time, and this is still unresolved.
CALIFORNIA -- Joining AT&T this month was the worse thing that happened to me. After calling AT&T to inquire about their Internet, I finally decided to give them a try. Let me make the long story short. After all the calls for weeks and unnecessary headaches, the Internet was installed. A few days ago I received a bill that said $71 when I was told my monthly bill will be $37. I called them, just to be told that the $33 was number one of 3 payments I have to pay for their installation. I asked "what installation?" Just to be told they charge $99.
I asked them why I was not told about the fee until today. The guy said "I don't know but you have to pay". I said "you guys should have told me about the fee the first day so I was going to decide if I could afford it or not or go with another provider." I told them that they are forcing the fee on me. I asked to talk to the supervisor. He told me it doesn't matter who I talk to that I must pay the $99. I still insisted so after putting me on hold forever, a lady came on the line saying she was the manager and couldn't even see reasons with me. I feel like I have been scammed. AT&T is terrible.
ATLANTA, GEORGIA -- AT&T is breaking all laws by sending bills due in seven days and we should be given a two-week notice to pay said bill. My Uverse Internet bill is not getting to me until six or seven days before it is due. This is unfair especially to seniors who have disabilities and do not jump up and run whenever someone wants us to, we cannot. AT&T is required by law to give us a two-week window. They are causing me great distress by doing this. It means I have to rush the next day to the POST OFFICE TO MAIL THIS IN TIME TO GET BACK TO THEM.
In Memphis TN we have no mailboxes anymore. We have to go to the PO to mail letters and that is inconvenient to everyone. I pay my home phone and cell phone online. I got that bill yesterday Sept 9, and is not due until 24. I can set that up to pay ahead of time at my choosing date, so why is the UVERSE INTERNET BILL NOT SENT OUT AHEAD OF TIME. You are breaking laws and you had better not ever send me A LATE BILL BECAUSE OF YOUR INCOMPETENT SERVICES.
Again my AT&T has not reached me by mail and it is due around 23 they should have had it to me two weeks before due, now my online bill from them has not come up either on the net. I am sick of busting my butt to get to post office to mail it back to them before its due. Apparently they could care less so if this does not work I am contacting BBB
MINNESOTA -- I did not pay my bill for two months - which is totally my error. However, I have been a customer for over 10 years and not particularly satisfied with the phone service but too busy to change systems. My daughter happens to be in Russia with no phone service and I called AT&T, offered to pay 1/2 of my bill and the other half on Wednesday this coming week to restore service because I do not want my daughter in another country alone with no phone service.
I was told that they were sorry but they could not accept a partial payment. I asked if they could simply restore her service. That would be enough... again no. I wish I was surprised but I am not. I don't think for a moment that AT&T has a corporate conscience and this is one of those circumstances when they should have made an exception. I have put up with so much over the past 10 years with poor service, dropped calls and now this. I am moving to Verizon after next Wednesday when I pay my bill in full and I would suggest that none of us support AT&T. I did write to consumer affairs.
DEER PARK, ILLINOIS -- I went into the AT&T store at 21690 W Long Grove Road, Deer Park, IL 60010 and registered myself in the waiting list. I was the second person in line, and after the person before me was helped. I noticed that my name dropped to the second place again. Upon asking ** why I was moved to the second spot, **, the Retail Sales Manager at AT&T decides to throw me out of the store. He also gives me a lecture on HOW TO DEAL WITH THINGS IN LIFE... Absolutely rude individuals work at AT&T. Would never do business with them, ever again. All my business goes to T-Mobile or Verizon.
HENDERSONVILLE, NORTH CAROLINA -- Number one, they lied to me about the terms. Number two, it took 3 months for them to get the billing address correct and then they still continued to use the wrong address on occasion. Number three, the tech representative (I think in the Philippines) was condescending when I didn't pick up on some obscure nuance in their system that I had no way of ever knowing. Number four, when I asked to speak to a higher up I was never contacted even though I was promised a return call within 48 hours.
In essence, they have learned nothing from the customer service revolution of the past 30 years. Reason I terminated my service? The bandwidth was so low on occasion, I couldn't download a 1 meg photo via email. Forget streaming with their DSL. A loser company if I ever met one. Never again.
PHILADELPHIA, PENNSYLVANIA -- AT&T is a joke. Do not go for their new one year upgrade plan. It will end up costing you over triple the money it would have cost had you went with the conventional two-year upgrade program... They say pay an extra 32 a month and get a new upgrade every year... Totally false. The actual charges for an iPhone 5s is $700.00 and when you come back after the first year you have to turn it in instead of keeping it as a spare...
If you are stupid enough to enter into any kind of contract with this provider, stick with the two-year agreement. Their customer service is absolutely horrible and they tried to enter me into an agreement which would have cost me more money had I entered into it.
TEXAS -- They TRAIN the Customer Service Reps to tell you exactly what you want to hear to get you to subscribe to their services or continue to use AT&T. Then when about the second bill comes, you know you have been SCAMMED AGAIN! Before I signed up with this company I was paying all my services separate so I called around and was sold on them after I stated what I wanted and what I wanted my average bill to be.
Of course they will provide what the others will at a lower price because they are familiar with other promos, but when you call in about a $30 increase in your bill, you're informed you received all these credits that are now falling off each service you have, and of course, the taxes I'm told are 19% of the service so that is where the increase comes from. Some of my services were downsized so that I wouldn't be paying $200 a month for another year for basic services with no "EXTRA" or premium services as they call them.
In essence you will eventually start back to paying what you didn't want to continue paying because just as they are trained to tell you anything to reel you in, they are also trained with apologies and excuses for what the last person "LIED" to you about or the misunderstanding as to what was told to you... Apparently all of us can't hear what they promise to provide. Please don't write my speech for selling me your services again. I know the lies by memory, I've heard them so much!!