PLANO, TEXAS -- I had AT&T Uverse for the last 4 months. There 2 area outages for last 2 months. Network used to drop frequently. Customer Services will hung up on my calls. I waited for 30 minutes on the line just to speak to an Agent. My internet service went on Thursday. When I called in they scheduled an appointment on Saturday.
Service men can't fix the problem(he doesn't seem to have any idea). He later scheduled an appointment on Monday, which they postponed again. I called customer service they are very rude. This service is not acknowledging the value of customers time. We had to wait forever for their reply.
I have been with AT&T for many years. I haven't had many problems and for the most part loved their services, but not any more. I'm back with Time Warner and plan to stay. They know how to treat a long term customer unlike AT&T who only seem to give the new customer a fair deal. They lost my whole family now and I'm spreading the word. 3 Replies - Latest reply on 04/25/2013Add reply
If you use AT&T for your Internet, home phone, or Uverse service do not do auto pay or allow them to debit your checking account for payments. They will use your account as their own personal piggy bank. ... read full review1 Replies - Latest reply on 01/25/2013
HARTFORD CITY, INDIANA -- In June, 2011, when we were planning our move from Alexandria, Indiana, to Mooresville, Indiana, I contacted AT&T to transfer our phone and Internet services (account # 108887641). After going through ... read full review2 Replies - Latest reply on 05/28/2012
At&t has no clue
About 3 weeks ago, there was a network failure in my area. They had it up and running the day before the estimated repair time. After service was restored, I still had connectivity issues. I called ... read full review1 Replies - Latest reply on 03/03/2012
Complaint After Complaint
I'm so tired of complaining about my bill being different every month. I dropped the sports channels last month to reduce my bill as my wife and I are both laid off now. Our bill this month is $17.00 ... read full review4 Replies - Latest reply on 04/01/2012
SOUTH CAROLINA -- If the idiots at AT&T would spend just half the time developing and providing a good product as they do trying to swindle the public with lies, deception and second rate equipment, then we would all live a much more tranquil life.
1 Replies - Latest reply on 08/19/2011Add reply
This is a company whose supervisors spend most of the day trying to make their "numbers" look good.(To hell with the customer) Where a Prem-Tech will come into a home on a mission to get out of there.(To hell with the customer).
Where "Customer Service" is completely clueless as how to provide um.. customer service. But have become artistic in the practice of the run-a-round. Just a voice on the phone, not responsible for words or actions.(To hell with the customer).
Well folks welcome to the future. An un-regulated utility in bed with the FCC.
ATLANTA, GEORGIA -- $200 cash back incentive is awesome. Until you realize what you get from AT&T is bad service, "surprise" fees and faulty equipment! I have had AT&T U-Verse service for a little over 2 months and have had nothing but trouble! The main box to our house went out the first month - dead battery. I also wanted to add cable to a third room. I was told the new box would just be $7 a month - great. However - the next week I see a box charge of $55 and a trip charge for $55 - $110 more than the quoted $7. Our bill was over $350, which should be criminal! Just a few weeks later another box in our home went out. Isn't there a lemon law for cable service? Everything they have installed has been faulty and I'm overcharged every time I get a bill. So - don't take the carrot of $200 back - they get it back (and some) - one way or another! 1 Replies - Latest reply on 06/06/2011Add reply
Difficult Equipment Return
CAROL STREAM, ILLINOIS -- I ordered high speed internet from AT&T Uverse at the end of November 2010 after having some difficulties with Time Warner cable internet. After my problems were resolved I canceled the installation of ... read full review
Worst Customer Service
On Oct 14th, 2010 I called to get basic home phone service and internet with AT&T since I am already a wireless customer. I explained what I had and what I needed. I was told that a technician would ... read full review
A T & T Cable is the Worst
It is Monday morning and my television is the bedroom is on. Out of nowhere, there is a very loud bang outside. This sound resembles a gun being fired, a loud clap of thunder, or a mini explosion.
Simultaneously, ... read full review
SAN ANTONIO, TEXAS -- This company has a way of charging you something different for every month. They have a system with promotions they give you for FREE, but when that promotion ends (which should not have made a diff for the bill) your bill goes up. I have to call every month and battle it out over the changes to my bill. I have never had a consistent bill and not to mention the service provided isn't worth the money the charge. It is not uncommon for me to have issues with their products either. Their representatives have a different explanation for the same thing every time I call. Having cable should not be so F$@#@#$% difficult!!! I have heard that Time Warner sucks just as bad. You can't Win with these money hungry companies. I just want a consistent reasonably priced bill. The promotions are confusing and I would have appreciated them telling me my bill would gradually grow to unreasonable prices by the end of the year when I signed up. I would highly advise against this company unless you like monthly aggravations.1 Replies - Latest reply on 10/01/2010Add reply
My mother pulled a fast 1 on our household. She'd gotten fed up with Comcast supposedly raisin' their bill each month. She decided to go with the 3 services from U-verse. She was gonna do it anyway, even if I'd said 'no.' She told me I'd still have audio music channels comparable to Music Choice, so I went along, gamely. Found out that U-verse has Urge music service. What a joke! I soon found out that that there was too much song repetition, too many album cuts nobody ever heard of, and after awhile, I discovered that the CMT Radio channel on it, didn't add any current songs whatsoever.
1 Replies - Latest reply on 09/17/2010Add reply
As I type this, their most current song is, 'You belong with me,' by Taylor Swift, which peaked in August of LAST YEAR! Please, if anybody subscribes to U-verse TV, don't go lookin' for current country songs on Urge, 'cause they're just not there!
I ordered the bundle from AT&T in early August with an install date of 8/17. It is now 8/25 and none of the three work. I can't get anyone on the phone. Every line I dial (in the hand-outs and e-mails they provided) ends in someone telling me to dial a different number (no warm transfer, no forwarding). Each line is a 10-15 minute wait. I can't even cancel the service. Online "contact us" lands at no web page. I tried to register my account online and the link in the "welcome" email leads to no webpage. I'm 7 days in and about 10 hours spent trying to get support. I'm an engineer and have worked in IT services for 6 years. This is not user error. I switched b/c Time Warner phone would go out sporadically and the digital cable would freeze up several times a month. I even got to the billing line to cancel the service and they advised I call the same tech support number. This is absolutely absurd!1 Replies - Latest reply on 08/26/2010Add reply
We have had AT&T you verse for about 2 months now. what a big mistake, the screen is constantly freezing, the voices do not coincide with the actors. what we thought we would be saving by switching to AT&T is now irrelevant, we are changing back to our old cable company. Add reply
I had AT&T U-verse installed mar 18, 2010. Almost every day, will be watching program and loose sound for about 30 seconds, sometimes 8 - 10 times a day. Also, sometimes picture freezes.
2 Replies - Latest reply on 12/29/2011Add reply
Will be calling Monday and have them come pick their crap up. If I'm gonna pay big bucks for this crap - I at least want to hear it. AT&T U-verse sucks. Use rabbit ears if you have to but don't use U-verse.
Poor AT&T Uverse Service
I left Comcast in October 2009 after I was introduced to AT&T me. I was told this service offered by AT&T was the Cadillac of Internet and Cable services. I must admit, after the Uverse was installed ... read full review
GEORGIA -- I switched to AT&T and it was a big mistake. I Love Comcast but unfortunately I can't get them in the current area that I have moved in. Big bummer!! There customer service sucks they will keep you on hold for 15 minutes without coming back to refresh the call and thank you for holding. They all sound unprofessional and they just seem as though they don't care. As well the internet I have is suppose to be 6.0 and when I run a speed test on a brand new computer its nowhere close. Don't bother if you don't have too!! Good luck to those that do.Add reply