Every time I go to read articles on certain websites (www.newscientist.com) this stupid AT&T ad pops up and you can't cancel it. It doesn't go away after even 5 minutes. you can't click anywhere else on the webpage because it goes to the AT&T site. There is no option to cancel. All you can do is try to scroll down to read parts of the article or close the webpage. Isn't this against FCC regs??? It should be! This is an insult and I take it personally. Does AT&T really want me to start a blog about my opinion of their advertising practices, or do they just want some of us to start boycotting their products LOUDLY?4 Replies - Latest reply on 06/26/2012Add reply
TENNESSEE -- AT&T makes it so annoying to opt out from their so fair permission to not sell my info to anyone that most people just give up. How can this be legal? I tried to not give them permission that is getting to the point of saying this is impossible. How can the honorable B.B.B. let this be? AT&T has the confidence to post this: PLEASE DO NOT REPLY TO THIS MESSAGE, All replies are automatically deleted..
I don’t know why the B.B.B. make AT&T to if people don’t reply they don’t have permission. That is more legal, but since AT&T gave B.B.B. a “donation” its o.k.
CANTON, GEORGIA -- For over thirty years we have used ATT. When we moved to Georgia we were talked into a family plan for cell phone service. We were added to our son's plan, cancelling our personal account. Our son got into financial trouble and got behind in his payments. We cannot get another AT&T line in our name and use our same number unless we pay delinquent charges.
1 Replies - Latest reply on 12/31/2011Add reply
We have no choice but to leave AT&T and get a new number.
UTICA, MICHIGAN -- The customer is always right, wrong...
1 Replies - Latest reply on 12/07/2011Add reply
If you like being treated like a second class citizen/ customer, AT&T is the provider for you.
If you only desire to speak to automated telephone support, AT&T is the provider for you.
If you enjoy the inablility to settle any sort of dispute whatsoever, AT&T is the provider for you.
If you're enamored by offensive and threatening business letters, AT&T is the provider for you.
God forbid you should decide to upgrade your services with them because they'll continue charging you for both the old services and new ones.
After 6 prision-like years of services (if you know what I mean), I'm sending it all back. Good riddance.
ATT, this is my last act as a paying customer, and it's only befitting that I let everyone know how wonderful you are!
Hope AT&T fires you Dimitrious from Sales, Service and Billing (phone click)
AT&T offers deals that they over charge customers and ther is no one in there office that will me and get it corrected. If you do call leave me a number to get back with since I won't stay home all day and wait. Add reply
I've been a happy BellSouth, Cingular customer for years but AT&T Mobility wireless service in the Metropolitan New Orleans, Louisiana region has gone from bad to worse. I'm an Information Technology guy and happily paid them the $330.00 to end my contract. I view them at best used car salesmen and at worse whores.
1 Replies - Latest reply on 07/11/2011Add reply
Glad to pay them to go away. DO NOT use their wireless services.
ST. LOUIS, MISSOURI -- AT&T MANAGEMENT CONTACT INFO!
5 Replies - Latest reply on 10/25/2013Add reply
Tired of hang ups, long wait times or being transferred to the pathetic AT&T outsourced customer service department in India? Here is a direct contact for all your billing, service, contractual or device issues. AT&T is by far the industry leader in horrendous service & this allows thousands of customers a direct contact to assist in these matters.
PATRICK ALBRIGHT (ATTSI) email@example.com / 314-331-9802 (DIRECT LINE)
Please pass on this info to anyone/everyone so AT&T customers can finally get a direct, service contact instead of rude, lying, non-cooperative morons!
Donald Wartluft (Team Manager - icare3@amcustomercare. att-mail.com) 918-204-1116 & Ifeanyi Bellamy (Donald's supervisor - icare2@amcustomercare. att-mail.com) 918-204-4237
Watch Out for AT&T and AT&T Mobile
ATLANTA, GEORGIA -- Watch our if you are attempting to stop your services with AT&T. We had both AT&T and cingulair which is not AT&T Mobile. We thought in September (it's January of the next year now) - that we had stopped ... read full review
Since AT&T jerks everyone around, bounces you from representative to rep, is trained to simply HANG UP on their customers, etc., here is some contact info you can use to get a direct line to customer service supervisors; Donald Wartluft (Team Manager -
2 Replies - Latest reply on 02/22/2011Add reply
icare3@amcustomercare. att-mail.com) 918-204-1116 & Ifeanyi Bellamy (Donald's supervisor - icare2@amcustomercare. att-mail.com) 918-204-4237 can both be reached directly at the numbers provided. BOTH can assist with ANY complaint issues from ANY service area! Quit getting bounced from dept to dept & call these gentlemen direct to avoid long hold times, inept service, being hung up on or transferred to their outsourced Indian office!
AT&T has proven to be the industry leader in DROPPED CALLS & absolutely HORRENDOUS customer service! Don't play their game & simply get a live service supervisor that will immediately assist!!! Pass this on to ANYONE & EVERYONE you know. Eventually they will get the hint that their CUSTOMERS come first!
WARNING: If you are an AT&T iPhone subscriber, be advised that if you roam to Canada (and quite likely other countries), apps on your phone will automatically rack up hundreds of dollars PER DAY in wireless internet usage. 1 Replies - Latest reply on 12/28/2010Add reply
After paying $200 for an LG Xenon mobile phone returned it because of a malfunction. AT&T then sends a "REFURBISHED" replacement that I could purchased for around $75-85. What happened to the $115 difference? And I have returned the refurbished phones several times and still am not satisfied with the product!! 1 Replies - Latest reply on 06/08/2010Add reply
I'm not going to be using my phone for four months so I am looking for some ultracheap plan.
1 Replies - Latest reply on 08/10/2009Add reply
1. Half hour with Agent 1 who says what I want is "World Traveler Plan." Is this on top of my regular charge? I ask. No, he says, that's all you'd pay per month, $5.99. Has to be done by the international desk. BTW this takes about 20 minutes.
2. Two calls to the International are dropped, then another 20 minutes on hold. International explains, which is what I thought, that the Plan is *extra,* not instead. Back to customer service. 50 minutes have now passed.
3. Customer service says the plan I want, a $10/month suspension, is not available since I had it last year. What can you do for me? I ask. I've been a customer for seven years.
4. Answer: nothing. Take a hike.
Tried to reconfigure my settings on my cell and apparently messed something up. Went to my local AT&T store explained the problem (would not ring). They worked for several minutes and were unable to fix and gave me the tech support number to call (OH NO!!:(.
5 Replies - Latest reply on 05/21/2009Add reply
Got home and called. 'Course got the "you will be helped when available" line :(....less than 3 minutes later a guy named Brian answered, listened to my problem, said wait a minute, and got it taken care of.
Thanks AT&T. :)Good job.
I have examined AT&T Mobility's website for contact information for the firm's corporate offices, as well as Customer Service, hoping to get some kind of such info (email/postal address); after the call, I got a text message to call #3325 for an automated survey, on which I made the call. I rated the service as somewhat unsatisfactory, as the information was not available at the call center. A supervisor responded by returning my call, and I explained the same thing to her. Ultimately, she was not able to locate the contact information for a prepay customer. Perhaps the postpay (billed) customers have the information available, but not the prepay customers. Are the corporate executives of AT&T Mobility afraid of any contact with retail customers, or ??????????
1 Replies - Latest reply on 04/07/2009Add reply
Update: Have since then have abandoned my prepay account with AT&T, and have not heard from anyone there since then. I guess they don't miss my business too much.
And, why does AT&T Mobility impose the strictest limits for "off-net" roaming, when Verizon Wireless and T-Mobile are virtually silent on the issue of roaming?????
Terrible Customer Service
CORONADO, CALIFORNIA -- So far this company is ridiculous. There customer service has seriously degraded since being Cingular. Never had any problems with Cingular (or at least bad problems). Small problems were resolved, ... read full review