Audi doesn't stand by its products
CHICAGO, ILLINOIS -- purchased an Audi 2001 'Pre-certified' used car a year ago from Schaumburg Audi. According to the Audi website, "An Audi Certified pre-owned vehicle is carefully chosen, put through the most rigorous of inspections, and, from the minute you buy it, frees you from worry. In short, it's like getting a new Audi. For a price that's significantly less.
Since I've owned this car, it has been in the shop practically more than I drive the vehicle. The car cost $24,000 and I have sunk in $4,000 in a little over a year's time - over 16% of the car's cost. Four of seven times it's been in the shop, the repairs were covered under the warranty but I still had to shell out $200 in deductibles. The other times Audi claims that it's normal 'wear and tear' so they do not cover the repairs. For instance 2 weeks ago, the engine light came on. Well transmission fluid was leaking and this was covered and I paid the $50 deductible. But they also found problems with the boots and the brakes needed replacing so the cost of the repairs was $1750 total. I have driven the car only 10,000 miles, mainly on the highway and the brakes already need repair - this is part of their 'rigorous inspection'? The maintenance man assured me that he had the best mechanic look at it and it would be better. Well last week, I came out to my car to find the dashboard glowing and the car wouldn't start. I waited 3 hours for an Audi tow truck to pick it up and had to take a $25 cab ride home.
Audi informed me the whole dashboard and key system needed to be replaced but the good news was I only had to pay the $50 deductible. Well upon bringing the car in, they informed me it needs a new battery too and now I have to pay another $200. So I've paid over $2100 in a two-week span for a 'rigorously inspected' vehicle. On top of the other $1900 in repairs that they would not cover. Obviously they do not stand by their advertisements and I'd appreciate you looking into this and publishing this information.
I contacted Schaumburg Audi and they were rude and said it was my problem after purchase. Thank you.