Auto Europe - Page 3

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Do Not Use Their Service If You Don’t Want Lose Your Money!!!
Posted by on
5 months ago in December (winter time here in Europe) I have rented a car in Italy/Bergamo with Auto Europe. The car has been rented with ZERO EXCESS INSURANCE. I travelled from Bergamo to small village in Italian Alps. After 5 days on day of my departure from Italy the car broke dawn. Engine just died when we were about to leave the village and drive to the airport. I rang Auto Europe just to find out that they were not able to provide me with the replacement as they didn't have any offices in that area. They offered to send towing vehicle to collect the broken car and a taxi to take us to the airport in Bergamo (250km away). I have been informed that Auto Europe will pay just 150 euro for the service so at the end I have been left with no choice but to pay additional 150 euro for the taxi.

After two weeks I discovered that my credit card has been charged with 130euro. After my numerous phone calls and emails to incompetent Auto Europe customer service I received their explanation that I have been charged for the damage to the car. As they explained I didn’t put anti-freezer liquid to the fuel tank and the car broke down. INTERESTING thing is that I got the car with the full tank and did not have a chance to fill it up by myself at all. Of course I have explained everything to Customer Service. When I received me credit card statement I discovered an additional charged of 93euro to my card. I still did not receive any explanation what is the basis of that charged. Since more than 5 weeks all my calls and emails are being left without any response.

Just to summarize I have to spend additional 370euro (even though the car has been rented with ZERO EXCESS INSURANCE) because Auto Europe has provided me with no technically fit car.

DO NOT USE THEIR SERVICE IF YOU DON’T WANT LOOSE YOUR MONEY.

     
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MSCANTBEWRONG on 2008-04-21:
Dispute the charges with your credit card company. They have to prove you damaged the car, you don't have to prove you didn't.
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Thank you
Posted by on
I have been using Auto Europe for a number of years now, for hires on both sides of the Atlantic, and I have had nothing but excellent service. Not once have I had a complaint or issue with any of my bookings.

Thanks
     
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Read The Fine Print
Posted by on
When they tell you the price includes full insurance coverage, it does NOT. Add almost 15 euros per day for full insurance coverage. Not a good deal once you add the extra cost. There was no one in the garage to turn the car back in to. Customer service is one person at a desk inside the terminal.

I won't rent from them again.
     
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Alain on 2011-06-17:
Thank you for the helpful information.
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Car Hire from Auto Europe
Posted by on
LONDON -- I'm happy with Auto Europe client service and support. Also the price was the cheapest :)
I've made the reservation to malaga for 7 days and I've paid 7£ per day!!

Joseph Spencer
     
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AutoEuropa/Sicily By Car
Posted by on
Having dropped off the car on return in Bologna, my deposit for any damages etc, was fully refunded and Sicily By Car/AutoEuropa signed off on the car. In the agents words "tutti a posto" or "Everything is fine".

4 weeks later, after my return to Australia, I see this charge of over 300 dollars from Auto Europa on my credit card.
The reason? "Damage to interior - not covered by your comprehensive insurance cover".
What a scam!!! There was no accompanying documentation, no photos of the so-called "damage". That's because there was no damage and this company is simply trying to extort 300 dollars from me.

Any prospective clients beware!
     
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darkman.lv on 2010-11-12:
I have the same problem. I was in Milan in October 2010. I got a car from Auto Europa Silicy by car company. It was Nissan Micra 1.2. 7 days car haven't got any damages and problems. We was in many cities in Italy, about 2000 km was done for 1 week. After we gave car back (I gave keys in office to a man, he said nothing needed more, we don't checked car, it was 2 hours on parking when we waited for office opening) and when we arrive to out home country I checked internet bank and saw that there were charged 860 EUR more (first 1200 eur charging was still there, not unblocked). I called to Auto Europe and they said that car was damaged and this 860 EUR deposit is for repairing. After 2 weeks they unblocked money but not all, minus 380 eur for mirror repair.

Also I find real prices for repair. They prices are fake. Mirror cost is only 80 eur in Italy not 180 Eur like they send me some fake papers. You can see them in attachment.

So I recommend to all people, if you get car in this company you need full insurance + photo car when you gave it back + check car with office man so they can`t charge you more and damage car after you gave it back like it was with my car.

http://www.darkman.lv/autoeuropa.jpg


clinton on 2011-05-22:
Note that it was Auto Europa and NOT Auto Europe. These are two entirely different companies
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Use AutoEurope with Caution
Posted by on
Most of the reviews of this company (AutoEurope) are poor. Since I have had both good and bad experiences with them (I've used the three times), I'd like to share some hints for having a positive experience with them:
-- If the agent who answers the phone is grumpy or short with you, call back or ask to speak with a supervisor. Their service ranges from superb to abysmal. This is true for both the rental agents and Customer Service.
-- These folks are "brokers;" they own no cars but match you up with the "best deal." This is often with Europcar, which has appaling business practices (IMHO) -- dirty, unreliable cars, misrepresenting fees, refusal to provide documants, etc. Buyer beware with Europcar! Ask for quotes from other companies, which will often match Europcar's prices.
-- Be aware that, with some of their companies, road tax and "location fees" are not included; others include them. Ask your agent to compare all items being included in the quote.
-- Continue to monitor prices. Call back every week to see if there have been "better deals" posted. The company will change your reservation until pick-up day.
-- If you don't like the car upon pickup, insist that the agent call Europcar. They WILL advocate for you.
Of my three experiences with AutoEurope, one was entirely positive, one terrible, and one mixed. I would use them again, but with greater caution. Meanwhile, I will continue to look for alternatives.
     
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Alain on 2010-10-31:
Good information and thank you.
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Bad Experience with Auto Europe
Posted by on
I asked for and thought I was paying all the fees before I left on vacation. I had asked for the "full" rate.

I gave them my card and paid in full, but I was surprised by a whole lot of unanticipated fees when I got back.

They justified the fees by pointing me to fine print where there was vague language about fees that "were not included." They gave me a runaround about "not being allowed (by law?)" to charge these before the rental. Apparently they also aren't allowed to be up front with you about them either.

The best way to make a customer mad is to not share full information. Auto Europe's way to socking you with fees afterwards is shady.
     
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Alain on 2010-05-27:
They may be right about not being able to charge you prior to rental as the laws in Europe are different from those in the US. However, fine print in contracts is a favourite way of adding charges so the purchaser must always be wary of it and completely read the contract. Thanks for the review.
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Warning
Posted by on
SCHIPHOL -- Misleading quotes are used by Auto Europe!!!!

They quoted me a cheaper car rental than anyone and told me it was because of their agreement with various car rental agencies. Their voucher even indicated the price I was to pay. However, in the "attachment" you will read all the additional charges that they do NOT put on their quote. The rental rate was substantially higher than I had been able to find elsewhere. If you complain, they say that you have to adjust this before you rent, by going through their "matched rate department" to obtain the lowest price.

The problem is you do not know about all these extra charges til after you rent!!
BE AWARE!!!!!!
     
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Will never use Auto Europe again
Posted by on
PORTLAND, MAINE -- My story is similar to the others posted on this site. I rented through Auto Europe but ended up with a different local provider when I actually picked up the car. The bill from the company actually renting the car exceeded the "guaranteed" maximum price by almost 30% - inflated by charges supposedly authorized in the small print of the voucher after I completed the reservation. In what I can only describe as deceptive and misleading, Auto Europe sucks you in with low "guaranteed" rates and then lets the company actually providing the car clobber you with ridiculous extra charges (I was charged over $100 for "winterizing" a car I rented for 10 days in December). And the customer service folks appear to send out canned responses and were totally unreceptive to any perspective but their own. My recommendation - stay away from this outfit. I will never use Auto Europe again.
     
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Use Auto Europe and it will cost you dearly
Posted by on
PORTLAND, MAINE -- Don't be fooled by Auto Europe internet ads with the great call in special price. I have rented numerous cars in the UK from the US and this is the worst experience ever. I was promised that the price that I was quoted would be all that I would pay - including airport pick up and an extra driver - only to arrive at Europcar pick up desk and be told there would be extra charges - a total of almost $200 extra even though the voucher stated "balance due 00.00". If this was not bad enough, a few days after I arrived home, I had a charge on my credit card that was almost two and a half times the extras that they had even told me about. They are returning (so they claim)the extra day charge for stating that I had dropped off the car when I was already on the plane ($40 - big deal and it took over a month for them to even agree to this)- but are refusing to budge on the other additional charges making the rental 73% higher than the original price quote of $605.30. Unless you want to pay a price that is higher than almost any rental company and not even be sure what that charge might be - DO NOT USE AUTO EUROPE!
     
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