Auto Europe - Page 3

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1.0 out of 5, based on 12 ratings and
45 reviews & complaints.

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Rental car
Posted by on
Rating: 1/51
They do nothing, they guarantee nothing, they just take your money rented a car in Antwerp airport through AE and it would be with Hertz.

You pay AE 66 dollars and then you pay 65 euro to Hertz for a 1 day rental. That is the most expensive car I've rented in my life for the day. The smallest class, bear in mind.

$150.00 for a one day rental. I used the car for 2 hours as I had to pick up my dad.

Do not Use it Auto Europe!
     
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Ripped off by Auto Europe
Posted by on
PORTLAND, MAINE -- In July 2010 I rented a car from Auto Europe (National Car Rental), on a vacation trip to Scotland. When I returned the auto to the Edinburgh airport, I had problems with Auto Europe. First the representative claimed that the car had been damaged; after a lengthy debate the decision was "no damage."
After I returned home to the United States I was shocked to learn that I had been charged for an extra day by Auto Europe. The car had been returned on-time, evidenced by the receipt provided to me by AE, and the company did not advise me that the return was late. I attempted to resolve the dispute with Auto Europe, but the company was unresponsive. After several months the credit card provider (not AE) refunded the disputed balance.
I got ripped-off by Auto Europe and any prospective customer should be aware of the treatment I received. AE was unethical and the customer service was lousy.

     
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AutoEuropa/Sicily By Car
Posted by on
Having dropped off the car on return in Bologna, my deposit for any damages etc, was fully refunded and Sicily By Car/AutoEuropa signed off on the car. In the agents words "tutti a posto" or "Everything is fine".

4 weeks later, after my return to Australia, I see this charge of over 300 dollars from Auto Europa on my credit card.
The reason? "Damage to interior - not covered by your comprehensive insurance cover".
What a scam!!! There was no accompanying documentation, no photos of the so-called "damage". That's because there was no damage and this company is simply trying to extort 300 dollars from me.

Any prospective clients beware!
     
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Use AutoEurope with Caution
Posted by on
Most of the reviews of this company (AutoEurope) are poor. Since I have had both good and bad experiences with them (I've used the three times), I'd like to share some hints for having a positive experience with them:
-- If the agent who answers the phone is grumpy or short with you, call back or ask to speak with a supervisor. Their service ranges from superb to abysmal. This is true for both the rental agents and Customer Service.
-- These folks are "brokers;" they own no cars but match you up with the "best deal." This is often with Europcar, which has appaling business practices (IMHO) -- dirty, unreliable cars, misrepresenting fees, refusal to provide documants, etc. Buyer beware with Europcar! Ask for quotes from other companies, which will often match Europcar's prices.
-- Be aware that, with some of their companies, road tax and "location fees" are not included; others include them. Ask your agent to compare all items being included in the quote.
-- Continue to monitor prices. Call back every week to see if there have been "better deals" posted. The company will change your reservation until pick-up day.
-- If you don't like the car upon pickup, insist that the agent call Europcar. They WILL advocate for you.
Of my three experiences with AutoEurope, one was entirely positive, one terrible, and one mixed. I would use them again, but with greater caution. Meanwhile, I will continue to look for alternatives.
     
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Bad Experience with Auto Europe
Posted by on
I asked for and thought I was paying all the fees before I left on vacation. I had asked for the "full" rate.

I gave them my card and paid in full, but I was surprised by a whole lot of unanticipated fees when I got back.

They justified the fees by pointing me to fine print where there was vague language about fees that "were not included." They gave me a runaround about "not being allowed (by law?)" to charge these before the rental. Apparently they also aren't allowed to be up front with you about them either.

The best way to make a customer mad is to not share full information. Auto Europe's way to socking you with fees afterwards is shady.
     
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Warning
Posted by on
SCHIPHOL -- Misleading quotes are used by Auto Europe!!!!

They quoted me a cheaper car rental than anyone and told me it was because of their agreement with various car rental agencies. Their voucher even indicated the price I was to pay. However, in the "attachment" you will read all the additional charges that they do NOT put on their quote. The rental rate was substantially higher than I had been able to find elsewhere. If you complain, they say that you have to adjust this before you rent, by going through their "matched rate department" to obtain the lowest price.

The problem is you do not know about all these extra charges til after you rent!!
BE AWARE!!!!!!
     
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Will never use Auto Europe again
Posted by on
PORTLAND, MAINE -- My story is similar to the others posted on this site. I rented through Auto Europe but ended up with a different local provider when I actually picked up the car. The bill from the company actually renting the car exceeded the "guaranteed" maximum price by almost 30% - inflated by charges supposedly authorized in the small print of the voucher after I completed the reservation. In what I can only describe as deceptive and misleading, Auto Europe sucks you in with low "guaranteed" rates and then lets the company actually providing the car clobber you with ridiculous extra charges (I was charged over $100 for "winterizing" a car I rented for 10 days in December). And the customer service folks appear to send out canned responses and were totally unreceptive to any perspective but their own. My recommendation - stay away from this outfit. I will never use Auto Europe again.
     
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Use Auto Europe and it will cost you dearly
Posted by on
PORTLAND, MAINE -- Don't be fooled by Auto Europe internet ads with the great call in special price. I have rented numerous cars in the UK from the US and this is the worst experience ever. I was promised that the price that I was quoted would be all that I would pay - including airport pick up and an extra driver - only to arrive at Europcar pick up desk and be told there would be extra charges - a total of almost $200 extra even though the voucher stated "balance due 00.00". If this was not bad enough, a few days after I arrived home, I had a charge on my credit card that was almost two and a half times the extras that they had even told me about. They are returning (so they claim)the extra day charge for stating that I had dropped off the car when I was already on the plane ($40 - big deal and it took over a month for them to even agree to this)- but are refusing to budge on the other additional charges making the rental 73% higher than the original price quote of $605.30. Unless you want to pay a price that is higher than almost any rental company and not even be sure what that charge might be - DO NOT USE AUTO EUROPE!
     
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Never Use Auto Europe
Posted by on
PORTLAND, MAINE -- First off, I should say I've rented a car more than 50 times in 10 different countries. I tried Auto Europe a year ago, and it is almost unbelievable how bad it was. Things like the wrong car happen, but I had more serious issues. I rented a car in ireland, my credit card was charged more than 2x more than the quoted rate through an assortment of charges after the fact, and I couldn't get it resolved despite unambiguous paperwork. Total crooks. It seems to me that Auto Europe partners with local companies that are poorly run and are not in the least interested in honesty or reasonable business practices.

I'll never use these guys again, and I urge everyone else to do the same.
     
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Auto Europe Dishonest
Posted by on
ALASKA -- I have a quaint old fashioned idea of customer service. I wish to thank Auto Europe for setting me straight. I now gather that it is silly of a customer to expect Auto Europe to honor a hire agreement. After all despite a pre booking it only took an hour for any car to be available at Geneva airport recently. Gosh It could have been longer how lucky was I?

The fact that it was the only car available and considerable smaller than as described and paid for via auto Europe should be of no consequence. Auto Europe thinks that it has the right to rip a customer off and expect that customer gratefully to accept anything.

It displays a 'take it or leave it' attitude. How unreasonable is it to expect to get the category of the car as booked and paid for. Hell it's Auto Europe they don't do honoring the agreement.

As for customer service - they deserve an award Space prevents the boring details of auto Europe's expertise in delivering sheer craven contempt in the guise of customer service.


     
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