CALIFORNIA -- A word of warning to one and all...be wary of doing any business with the people from Auto Parts Giant.Com.... unless you are willing to waste both time and money, take your business elsewhere. These people are managed by a guy named **, who (1) doesn't know if he's got the part in stock or not; (2) doesn't give a straight answer when you call or email him when inquiring about when you can expect shipment; (3) can't give you ANY information about your order, other than that it is "in process".
They don't wait any time in taking the money from your credit card, only to keep you waiting and waiting, wondering when you are actually going to receive the parts you've ordered. Additionally these are the same parts that I've paid EXTRA money for the speed of overnight or 2nd day air delivery.
I ordered on July 14th and paid extra for 2nd day air, they took my money on the 17th. The item I ordered was list as "in stock". I checked their website daily for movement on the item and saw none. I called on 20th and inquired, only to be told that it was in process. I called again on the 21st, on the 23rd, 24th, 25th again, only to be told that it was in process and I was constantly reassured that the item was both "in stock" and "in process". I received an email on the 27th indicating that my order was canceled because it was not in stock and that my money was credited to my credit card account.
I called the bank to be sure that the money did find its way back into my account. It had not...and I ordered my parts from another company who had the parts in my hand the following day. (Good work A1Auto.com!! You guys have your act together!)
It is now July 31st... I still have not seen my money returned. After placing another call to ** the manager, I was informed that he has not way to trace my funds transfer. He told me that the email I received canceling my order was the only receipt I needed, he doesn't know the name of the bank through which they transfer funds and that he doesn't even know what bank he draws a paycheck from. This is a fly-by-night outfit that will probably be run out of business by their own lack of knowledge and integrity. Spread the word and avoid these people and help put guys like ** out on the street.
Please take the time to visit these other sites that I've sent these comments to...and check out what others have to say about AutoPartsGiant.com. I think you'll see a definite trend of ineptness, unprofessionalism and a total lack of integrity.
This company has the absolute worst customer service I have ever experienced. I ordered a starter for my car several weeks ago, and I even paid the express shipping fee for an extra 15 bucks, and still haven't received the part in the mail!! I've called several times since then, and have been treated rudely, been called a liar by their supervisor, and he even hung up on me several times.
I have asked them on numerous occasions to provide me with a tracking number, and have been told that one would be emailed to me by the end of the day. Well, that was 2 weeks ago, and I still keep getting the same promises. They talk to you as if you're dirt, and as if they're doing YOU a favor by doing business with them.
I honestly don't understand how a company such as this is allowed to do business in America. This is a huge black eye on the entire online auto parts sector, and even makes the good ones look bad. Unless you want to make a 'donation' to this business (because you won't receive the merchandise), then I suggest you purchase from a reputable company with a REAL customer service dept.
CALIFORNIA -- We recently ordered ball joints from this company. Be sure and read the fine print. You may need it later if you need to get your money returned on parts that you have returned. First, it took us a few weeks to get these parts. We had to go elsewhere to get parts to use for a repair as these parts did not arrive in a timely manner. It took weeks to get a return authorization.
When we finally did and returned the item, they did not process for an additional ten days from when the return arrived and refused to refund our money, claiming that they would only do so after an additional 2 weeks. They claimed we should have read the "fine print" on their website. Further, they charge a restocking fee. We still have not received our money although our return has technically been with them for weeks. Your refund is at their whim. Good luck. We will not order from them again.
FLORIDA -- Purchased parts online and received one item that was factory damaged, not damaged in shipping. I have been hung up on several times, transferred and put on hold for eternity. After reading other reviews, I guess I should feel lucky I received my parts at all. Yeah I spoke to ** also, he told me his manager, **, would have to make a decision on how to handle the return. I think I will just dispute the charge if I do not hear back from them today. Beware, do not use this company.