It took me many hours of phone calls, emails, being put on hold for 30 minutes each time to find out they never shipped the product I ordered. They kept claiming it was shipped, but they kept refusing to provide a tracking number. I wish I had done some due diligence before ordering from this company.
FLORIDA -- Purchased parts online and received one item that was factory damaged, not damaged in shipping. I have been hung up on several times, transferred and put on hold for eternity. After reading other reviews, I guess I should feel lucky I received my parts at all. Yeah I spoke to ** also, he told me his manager, **, would have to make a decision on how to handle the return. I think I will just dispute the charge if I do not hear back from them today. Beware, do not use this company.
CALIFORNIA -- We recently ordered ball joints from this company. Be sure and read the fine print. You may need it later if you need to get your money returned on parts that you have returned. First, it took us a few weeks to get these parts. We had to go elsewhere to get parts to use for a repair as these parts did not arrive in a timely manner. It took weeks to get a return authorization.
When we finally did and returned the item, they did not process for an additional ten days from when the return arrived and refused to refund our money, claiming that they would only do so after an additional 2 weeks. They claimed we should have read the "fine print" on their website. Further, they charge a restocking fee. We still have not received our money although our return has technically been with them for weeks. Your refund is at their whim. Good luck. We will not order from them again.