CALIFORNIA -- This is legendary customer service, in a bad way. I went all the way up to Rex, the Sales Manager. They quoted me a price based on their alleged "Price Match Guarantee", which is only a guarantee if they decide they want to honor it. The secret is that they have a list of who knows how many parts that are restricted (no price matching). They took my payment and shipping info and told me they would match the price. It wasn't until I called Rex to complain about a shipping problem that he told me they could not charge me less than full price.1 Replies - Latest reply on 05/17/2010Add reply
I called 3 times. SCAM!!!! Do Not Order from them!! Add reply
Terrible Experience. Waited 1 week til product status changed to shipped. Waited 2 more weeks and nothing. Called 1-800 # and waited 30 mins. Finally got someone and after explaining my problem, I was told there was a warehouse error and my order was cancelled and I would get a refund in 3-5 bus. days. Never happened. I called back and same thing. 30 min hold. When someone answered, I was transferred to a voice mail for the "refund department" before I could even finish explaining my issue. Left voice mail and waited 2 more days with no results. I had to make a claim with my bank and it was out of my hands from there. Dealing with AUTOPARTSGIANT. COM is a huge waste of time!!!!1 Replies - Latest reply on 08/22/2009Add reply
This company is a scam. ordered parts, never received them and the company never returns your money. They hang up on you, and are very rude. I believe this company should be put out of business. Filled with the federal Gov. and other agencies Add reply
Auto Parts Giant, Scam!!!!
I ordered a part from Auto Parts Giant (APG) and saw the days pass by and my mechanic kept calling me to tell me that the part had not arrived. The funds were rapidly drawn from my credit card yet any ... read full review1 Replies - Latest reply on 06/02/2009
It took me many hours of phone calls, emails, being put on hold for 30 minutes each time to find out they never shipped the product I ordered. They kept claiming it was shipped, but they kept refusing to provide a tracking number.
1 Replies - Latest reply on 04/14/2009Add reply
I wish I had done some due diligence before ordering from this company.
VISALIA, CALIFORNIA -- I ordered a window regulator and an interior mirror on March 14, 2009. They had printed on the receipt that I would receive it within 3-8 working days. It had been 12 working days and I still have not ... read full review3 Replies - Latest reply on 04/01/2009
BELLFLOWER, CALIFORNIA -- On November 20th 2008 I ordered a Heater Core for $109 from these crooks online. They immediately charged my credit card but has never shipped the item. On November 26th I got an email saying that the item has shipped but there was no tracking number or shipper provided. I went back online to their website and it too says the item is shipped but no tracking number or shipper provided. I clicked on their link to track the item based on the order number and it says the item cannot be tracked. I called their customer service number about the order and no one picks up the phone. I called their customer service number to place a new order and no one picks up the phone. Save yourself some grief and stay away from this company. Just put "Auto Parts Giant complaints" in your google search engine and have fun reading how many others have been scammed. Stay away from them.
Their website is: www.autopartsgiant.com
Auto Parts Giant
16429 Lakewood Blvd.
Bellflower, California, 90706
Slow to ship. Sent substitute parts of inferior quality and wanted a 20% restocking fee for returning the parts. Never again. Add reply
This company has the absolute worst customer service I have ever experienced. I ordered a starter for my car several weeks ago, and I even paid the express shipping fee for an extra 15 bucks, and still haven't received the part in the mail!! I've called several times since then, and have been treated rudely, been called a liar by their supervisor, and he even hung up on me several times.
2 Replies - Latest reply on 10/02/2007Add reply
I have asked them on numerous occasions to provide me with a tracking number, and have been told that one would be emailed to me by the end of the day. Well, that was 2 weeks ago, and I still keep getting the same promises. They talk to you as if you're dirt, and as if they're doing YOU a favor by doing business with them. I honestly don't understand how a company such as this is allowed to do business in America. This is a huge black eye on the entire online auto parts sector, and even makes the good ones look bad.
Unless you want to make a 'Donation' to this business (because you won't receive the merchandise), then I suggest you purchase from a reputable company with a REAL customer service dept.
FLORIDA -- Purchased parts online and received one item that was factory damaged, not damaged in shipping.
I have been hung up on several times, transfered and put on hold for eternity. After reading other reviews I guess I should feel lucky I received my parts at all. Yeah I spoke to Ed also, he told me his manager, Thomas, would have to make a decision on how to handle the return. I think I will just dispute the charge if I do not hear back from them today.
Beware, do not use this company
CALIFORNIA -- A word of warning to one and all.... be wary of doing any business with the people from Auto Parts Giant.Com.... unless you are willing to waste bot time and money, take your business elsewhere.
These ... read full review5 Replies - Latest reply on 11/19/2007
CALIFORNIA -- We recently ordered ball joints from this company. Be sure and read the fine print. You may need it later if you need to get your money returned on parts that you have returned.
First, it took us a few weeks to get these parts. We had to go elsewhere to get parts to use for a repair as these parts did not arrive in a timely manner. It took weeks to get a return authorization.
When we finally did and returned the item, they did not process for an additional ten days from when the return arrived and refused to refund our
money claiming that they would only do so after an additional 2 weeks. They claimed we should have read the "fine print" on their website.
Further, they charge a restocking fee. We still have not received our money although our return has technically been with them for weeks.
Your refund is at their whim.
Good luck. We will not order from them again.