Good Customer service or not?
OKLAHOMA CITY, WYOMING -- Saturday evening June 23rd I went to AutoMax car dealership on I240 in Oklahoma City to look into purchasing a new or preowned vehicle. I was greeted, looked at 3 different vehicles, test drove and asked a lot of questions. My sales guy was great. Next step talking numbers, I am told that they are going to make me a great deal, that they have sold 10 Hyundai's and if they sell 11 for the week they are going to get 11,000 so I am going to get a SUPERB deal. I get my quote....$16,800 after a $1,000 rebate and a trade for $1,000. I am thinking okay maybe these guys are going to make a good deal. While waiting for financing to "look over the numbers", we waited for at least 1 1/2 hours. In talking to the Finance guy I was presented with th information that to purchase the car I would be paying $370.00 for 72 months at 10.5% interest. In talking with this guy I informed him that yes our credit has some marks, I am on a Debt Manangement Program and that I am not going to get myself into a bad situation. Doing the math I decided that I did not want to pay an extra $10,000 for a 16,000 car with a high monthly payment for 6 years!!!!! Holding steady to my convictions that I did not want to add to my debt in an unmanagable way and make a bad finincial decision for my family, I decided not the purchase the vehicle.....Here's the kicker...I was told, "Well you picked the top of the line Elantra, what's the problem?" I again tried to let them know that I did not want to pay such a high interest rate and car payment. So the Sale Manager tells me not so nicely, " Don't bother coming back!". And as I am leaving the building and turn to get into my car he proceeds to give my husband and I the THE BIRD, a unmost kind hand gesture. I am disgusted that I was treated this way. The American public has a right to change their mind before signing on the dotted line! The American public has the right to say no I do not want to pay a high rate of interest! The American public has the right to say I need to wait and fix my credit to get a better interest rate! Unfortunetly, these guys really don't give a rat's if they sell you a huge monkey on your back as long as the sell you a car. So deal or no deal? NO DEAL