Avangate Inc.

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Unauthorized Charges
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MOUNTAIN VIEW -- I received an email from Avangate informing me that they charged my credit card $39.99 for a renewal of software that I had purchased a year ago for a computer I no longer have. I immediately contacted them by phone and was told it would be refunded. A few days later I had not been credited the funds so I emailed them and was basically told to take a hike. They refused to refund the money and also to let me speak with a supervisor. They just forwarded my emails (and cc'd me) to their partner site to get assistance installing their product on the computer I no longer have. This has been their answer to every subsequent email I send to them. They are thieves and apparently they don't care who knows it. I will have to report my credit card lost or stolen to prevent them from renewing this software again next year for the computer I no longer have.
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User Replies:
Alain on 03/22/2011:
Automatic renewal has also been a problem with Symantec (Norton), but at least they refunded the money. Give a call to the FTC and see if they can help out at 877-382-4357.
avangatesupport on 03/29/2011:
Hi there,
We have also replied your notification via the BBB. After reviewing the case together with BitDefender, we have decided that a full refund is applicable for this renewal / subscription purchase, hence the refund has been processed accordingly and the subscription system deactivated for your account.

In order to receive more details on the purchased products, we advise you to contact BitDefender.

Notify us if we can be of any further assistance.
J Brummett on 11/14/2011:
Same problem after not using the faulty product for 2 years I receive a notice that I have been charged for "renewal". Unauthorized and unacceptable.
Festivus on 09/24/2013:
I have recently had this problem also, extended subscription for 1yr at 89.99 through PayPal
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