FRANKFURT -- We are a U.S. expatriate family so we have been using AVIS for years in the UK and US. Over our families Spring Break we rented from AVIS at Frankfurt Airport. We drove to Saas-Fee and parked the vehicle in the garage for the week since it is a carless village. We then drove it back to the airport and parked it. The man working at the AVIS desk in the garage waved us off without checking the car.
We however had looked over the vehicle and it was in perfect condition. Later we were charge 1500 Euros for imaginary damage that absolutely wasn't there. We now realize looking back it was a scam because they purposely waved us away without inspection. AVIS says we can get a lawyer! Seriously!
How much would that cost?! You can read about the other Avis Frankfurt scams on Trip Advisor. I will be posting on all travel sites and blogs to let everyone know that AVIS has an office that will scam families and take money from hard working teachers and government servants.
SAN JOSE, COSTA RICA -- I prepaid for a rental from Avis in San Jose, Costa Rica for 10 days. It was a little over $600. They specifically told me when I booked & prepaid that mandatory insurance had to be purchased at the time of pickup and that it would cost me about $9/day... about $100. When I pick the car up, they said it would cost $59.99 day, over $600, as much as the car rental itself. I had no choice and two other customers who were picking up their rental cars at the same time were also in complete shock.
We had all been lied to and, being in a foreign country ready to pick up our cars with no other choice, we had to pay the requested fee. I could have paid as little as $24.95 for 42 consecutive days of insurance coverage through American Express and similar inexpensive premiums for rental cars through other independent insurers. Avis totally screwed me and others I observed when we picked up our vehicles. We were all in complete shock with no options. Be smart and don't fall for this trap. Get your insurance if you are renting a car in another country, (especially Central or South America), through American Express or other company and avoid getting grossly over charged.
QUEBEC CITY -- The worst car rental experience of my 65 years! They promised to pick me up at the cruise terminal - WRONG. They promised to reimburse me for my taxi ride (they forgot). There were 10 people in a single line that took 45 minutes to process with one employee only on a Sunday morning. The promised to get me back to the cruise terminal - WRONG!
They left me to wander through a huge hotel into the next building and down three flights to an enormous parking garage to find my car. They never responded to five emails subsequent to the awful experience. Stay away from this particular rental facility of Avis at Hilton Hotel in Quebec City. The company is a great company -- the manager here should be beheaded.
PORTLAND, OREGON -- Dealing with Avis Rental Car this weekend was a positive experience. We didn't have to wait in any lines, (Hertz was 20 back) got our car promptly - without any hassle to who was driving. (Oh and they have a husband/wife policy with no additional charge.) No hassle for buying extra insurance, buying extra this or that.
Got our car and left.
No problems with the car... It was a little more cramped for 5 people than what we would have liked but, the trunk was huge! Return was just as easy as the checkout! Next time AVIS is for me!
CAPETOWN -- Rented a Avis car through British Airways. On arrival Cape Town International Airport, went to collect car which was per booked via BA, this is after flying for 11 hours. The gentleman could not speak very good English, printed off paperwork. He was babbling away at hundred miles a hour. Told to sign in various places, queried why he said something about fuel.
Returned the at end of week. When looking at our credit card statement we saw that £70.00 is added on to credit card. Rang Avis customer services and told me they would come back to me and never did. Then I phoned them again to query the payment, they said it for extra insurance which I did not know about.
Apparently I signed the payment to which I told them that it was not explained to me, only that they need my credit card details in case I returned the car empty of fuel. They never had the decently to come to me to discuss this further at later date. Never will we use this company ever again. Their customer service is silts, they think that they are and customer is wrong.
HOUSTON, TEXAS -- (the Avis at Hobby Airport)
Left my personal GPS on the windshield when I returned car. Notified them within a half hour. No response. Called next day, no response, called again, lost & found, talked to Julie, not helpful at all & did not call back. Finally called a corp. number, they didn't call me back. Now I'm mad, called again, they had Julie call me back after I said I didn't want to talk to Julie. Julie said "after this long of a time, I don't know if we can do anything?" REALLY? At least this time she TRIED to be helpful, finally ended up with "you signed a contract & we are not responsible." I know the person who cleaned the car up took the GPS, but Julie said no, they didn't see it, I must have left it somewhere else??? REALLY? (I used it to get me back to their place.)
PALM SPRINGS, CALIFORNIA -- Two days ago in Palm Springs I returned an Avis car after having filled it with gas a mile or so away from the Airport. The check-in person outside the terminal asked me if the car was filled. I assured him that it was. He again asked and I again answered. When I got to the Avis counter inside the terminal I learned that I had been charged for gas! They removed the charge at the counter upon my complaint. I could have let this pass except the exact same thing happened to me with Avis in Marquette, MI, last August. I do not plan to use Avis again until/unless I hear from their top management that this behavior in small remote airports will stop NOW!
ST. JOHN'S, NEWFOUNDLAND -- Renting a car in St. John's Newfoundland Canada seems to be excessively expensive. Traveling to the island recently, I had pre-booked a car and expected to pay around $800.00, which I thought was rather expensive. Having travelled there a few months earlier and having rented from Avis on this occasion, I was charged about $700.00. So, same car, same options, upon arrival, they wanted $2100.00 for 2 weeks. NUTS! It was about 11pm, snowing and I was with my family, including a child. I was told, luckily it's our last one. I had no choice but take it or stay stranded.
They refused to budge or do anything. As someone who travels and rents cars around the world, Avis in St. John's must be the most expensive on earth for a Chevy Impala. I will never rent from Avis again in my life.
Avoid at all cost, or pay the price!
6 Sylvan Way
I work for a major international manufacturing firm with offices in seven countries around the world. I travel often, flying domestically as well as internationally and I rent vehicles during my visits. My company, has a corporate account with Avis.
My last trip took me to St Louis where I was scheduled to rent a car from Avis. Upon arriving at the airport, I proceeded to the Avis counter. After confirming my reservation, they asked for a credit card. I produced my Sun Trust debit/check card. The rental agent told me that since my “credit” was not good enough, I could not rent a vehicle. My personal credit was run, without my permission, from the information on my drivers license. I confirmed this with the agent at the counter. I know this to be true because I gave them my debit card (as a secondary means) and my credit was run.
After the illegal running of my credit, the counter agent handed my a 3X5 card from Experian, stating a generic reason for denial. In addition to the above listed wrongs, my personal credit has nothing to do with the credit of my company.
I ended up renting a car from Thrifty. While at the Thrifty counter, they remarked, “…that happens to a lot of people, they all end up over here.” Naturally I asked if anyone else had remarked on the illegal search and invasion of privacy of their drivers license and credit and they said no. This is what really incensed me. Avis has been getting away with this! The dumbed down moronic public has been letting your company data mine them! Not any more sir. Your position is one of accountability and responsibility and you need to make a change. We are cancelling our corporate account and I am advising others to do the same.
Please change your policy immediately.
PHILADELPHIA, PENNSYLVANIA -- For our 2 week vacation, we rented a car with Avis at the Philadelphia airport. We went through a third party discount. When I got to the counter to pick the car up, the clerk at the desk said, "Full insurance or mffff" (couldn't understand her). Nevertheless, I said, "I have my own, don't need it." I went through the whole procedure of touching the screen and signing my name to the contract. Two weeks later when we returned the car, we were charged an extra $425. What?!! We were told that I signed up for insurance. The lady at the counter did remember me, but before her manager she said that she asked me, "Do you want full insurance? When you said 'no' I asked if you at least wanted the minimum coverage to which you said, 'yes.' That is why you are charged." I denied that saying I said, "I don't need extra insurance since I have my own." The manager pulled up the contract, there it was, the charge for insurance at $27.95 per day, with my signature at the end (our copy of the contract was mistakenly tossed along our journey). I maintained I didn't ask for it. The manager believed his employee, and because I signed the contract, all they could do was take off half the charge, so we were still charged $212 for something I didn't ask for and flat out rejected. No means no, but for them no means we'll charge you anyway. I would never use them again. I learned a lesson in assuming that even when you say no to their extras, you may still get what you say no to. Read the contract right then and there, even if you are in a hurry and you are holding up the people behind you and make sure they are not putting those extras into it anyway.