ROCHESTER AIRPORT, NEW YORK -- I reserved a car but because my flight was due in pretty late I called to confirm that it wouldn't be a problem. The person said they always wait for the last flight even if it's delayed. Liars! My flight was 45 minutes late. I went straight to the counter from the plane and I watched them walk out as I approached the rental counter. The guy said the manager had left and there was nothing he could do. He said he was calling someone but then he got in a car and left. My group had to spend $300 renting a hotel room for the night! I won't EVER rent from Avis again! Terrible!
MINNEAPOLIS AIRPORT, MINNESOTA -- I prepaid online for a rental car from Avis to be picked up at the Minneapolis/St Paul airport. I presented my receipt at the counter. I was charged again at the counter without my knowledge. I didn't realize I was charged twice until I got home and checked my online banking transactions. I also received a survey to complete for Avis about my recent rental experience. I explained that I was charged twice for the same car without my knowledge. I also reported that the person at the counter upgraded the car I had requested online without asking me.
When he told me the price, I questioned him and he said he had given me an upgrade. He said he would change the order back to the original price. I have emailed the customer service department 3 times and they keep telling me they will refund my money. I was contacted by someone in customer service regarding my survey and still no refund. I have asked to speak to a supervisor and have been told a supervisor will call me.
This is my first experience with Avis. I always rent a car at this airport from Alamo and have always been very satisfied. I tried Avis since they offered a better deal. They admit they owe me money but I am still waiting for a $160.00 refund. I do not recommend using Avis Car Rental services.
ORLANDO, FLORIDA -- I rented a one-way car for one day $44.06 from Panama City to Orlando, Florida. The rental agreement ended at 9am the following day. When I called the company to extend the rental only 8 more hours I was told the total was $97....MORE THAN DOUBLE THE ONE DAY AND I AM ONLY KEEPING IT 1/3 OF A FULL DAY!!! I talked to several people at the company, but no one seems to bat an eye at this gross inflation of rental fees! Hertz and Budget will gladly extend rentals by the hour, but Avis apparently does not care about their consumers or what makes sense....they are about exploiting customers for every dollar they can. BUYER BEWARE!!!
FRANKFURT -- We are a U.S. expatriate family so we have been using AVIS for years in the UK and US. Over our families Spring Break we rented from AVIS at Frankfurt Airport. We drove to Saas-Fee and parked the vehicle in the garage for the week since it is a carless village. We then drove it back to the airport and parked it. The man working at the AVIS desk in the garage waved us off without checking the car.
We however had looked over the vehicle and it was in perfect condition. Later we were charge 1500 Euros for imaginary damage that absolutely wasn't there. We now realize looking back it was a scam because they purposely waved us away without inspection. AVIS says we can get a lawyer! Seriously!
How much would that cost?! You can read about the other Avis Frankfurt scams on Trip Advisor. I will be posting on all travel sites and blogs to let everyone know that AVIS has an office that will scam families and take money from hard working teachers and government servants.
SAN JOSE, COSTA RICA -- I prepaid for a rental from Avis in San Jose, Costa Rica for 10 days. It was a little over $600. They specifically told me when I booked & prepaid that mandatory insurance had to be purchased at the time of pickup and that it would cost me about $9/day... about $100. When I pick the car up, they said it would cost $59.99 day, over $600, as much as the car rental itself. I had no choice and two other customers who were picking up their rental cars at the same time were also in complete shock.
We had all been lied to and, being in a foreign country ready to pick up our cars with no other choice, we had to pay the requested fee. I could have paid as little as $24.95 for 42 consecutive days of insurance coverage through American Express and similar inexpensive premiums for rental cars through other independent insurers. Avis totally screwed me and others I observed when we picked up our vehicles. We were all in complete shock with no options. Be smart and don't fall for this trap. Get your insurance if you are renting a car in another country, (especially Central or South America), through American Express or other company and avoid getting grossly over charged.
QUEBEC CITY -- The worst car rental experience of my 65 years! They promised to pick me up at the cruise terminal - WRONG. They promised to reimburse me for my taxi ride (they forgot). There were 10 people in a single line that took 45 minutes to process with one employee only on a Sunday morning. The promised to get me back to the cruise terminal - WRONG!
They left me to wander through a huge hotel into the next building and down three flights to an enormous parking garage to find my car. They never responded to five emails subsequent to the awful experience. Stay away from this particular rental facility of Avis at Hilton Hotel in Quebec City.
PORTLAND, OREGON -- Dealing with Avis Rental Car this weekend was a positive experience. We didn't have to wait in any lines, (Hertz was 20 back) got our car promptly - without any hassle to who was driving. (Oh and they have a husband/wife policy with no additional charge.) No hassle for buying extra insurance, buying extra this or that.
Got our car and left. No problems with the car... It was a little more cramped for 5 people than what we would have liked but, the trunk was huge! Return was just as easy as the checkout! Next time AVIS is for me!
CAPETOWN -- Rented a Avis car through British Airways. On arrival Cape Town International Airport, went to collect car which was per booked via BA, this is after flying for 11 hours. The gentleman could not speak very good English, printed off paperwork. He was babbling away at hundred miles a hour. Told to sign in various places, queried why he said something about fuel.
Returned the at end of week. When looking at our credit card statement we saw that £70.00 is added on to credit card. Rang Avis customer services and told me they would come back to me and never did. Then I phoned them again to query the payment, they said it for extra insurance which I did not know about.
Apparently I signed the payment to which I told them that it was not explained to me, only that they need my credit card details in case I returned the car empty of fuel. They never had the decently to come to me to discuss this further at later date. Never will we use this company ever again. Their customer service is silts, they think that they are and customer is wrong.
HOUSTON, TEXAS -- (The Avis at Hobby Airport) Left my personal GPS on the windshield when I returned car. Notified them within a half hour. No response. Called next day, no response, called again, lost & found, talked to Julie, not helpful at all & did not call back. Finally called a corp. number, they didn't call me back. Now I'm mad, called again, they had Julie call me back after I said I didn't want to talk to Julie.
Julie said "after this long of a time, I don't know if we can do anything?" REALLY? At least this time she TRIED to be helpful, finally ended up with "you signed a contract & we are not responsible." I know the person who cleaned the car up took the GPS, but Julie said no, they didn't see it, I must have left it somewhere else? REALLY? (I used it to get me back to their place.)
PALM SPRINGS, CALIFORNIA -- Two days ago in Palm Springs I returned an Avis car after having filled it with gas a mile or so away from the Airport. The check-in person outside the terminal asked me if the car was filled. I assured him that it was. He again asked and I again answered. When I got to the Avis counter inside the terminal I learned that I had been charged for gas! They removed the charge at the counter upon my complaint. I could have let this pass except the exact same thing happened to me with Avis in Marquette, MI, last August. I do not plan to use Avis again until/unless I hear from their top management that this behavior in small remote airports will stop NOW!