Horrible Customer Service
PHILADELPHIA, PENNSYLVANIA -- For our 2 week vacation, we rented a car with Avis at the Philadelphia airport. We went through a third party discount. When I got to the counter to pick the car up, the clerk at the desk said, "Full insurance or mffff" (couldn't understand her). Nevertheless, I said, "I have my own, don't need it." I went through the whole procedure of touching the screen and signing my name to the contract. Two weeks later when we returned the car, we were charged an extra $425. What?!! We were told that I signed up for insurance. The lady at the counter did remember me, but before her manager she said that she asked me, "Do you want full insurance? When you said 'no' I asked if you at least wanted the minimum coverage to which you said, 'yes.' That is why you are charged." I denied that saying I said, "I don't need extra insurance since I have my own." The manager pulled up the contract, there it was, the charge for insurance at $27.95 per day, with my signature at the end (our copy of the contract was mistakenly tossed along our journey). I maintained I didn't ask for it. The manager believed his employee, and because I signed the contract, all they could do was take off half the charge, so we were still charged $212 for something I didn't ask for and flat out rejected. No means no, but for them no means we'll charge you anyway. I would never use them again. I learned a lesson in assuming that even when you say no to their extras, you may still get what you say no to. Read the contract right then and there, even if you are in a hurry and you are holding up the people behind you and make sure they are not putting those extras into it anyway.