I am seeking some honest information about Avon's policy of credit vs. no-credit status. I have been given some conflicting information and I am reaching out to others who have sold Avon, sell Avon or are in leadership that can assist me at this time.
I am a very observant person and pay attention to what is going on with my business, which includes my account with Avon. I failed to notice a carbon copy paper that was sent with my orders every two weeks until one day I actually noticed. This particular piece of paper was to be used if I returned any items to Avon. I racked my brain thinking as to why these have been coming and for how long.
Apparently, my account was put on a no-credit status. Again, I didn't read every fine detail in my invoices. I learned my lesson there. I have always paid my bill and was never late on a payment. So, my account was up to date with a zero balance before the next order was to be submitted. I was baffled but knew there must be some logical reason for this and so I started to inquire.
I sent the following email to my District Manager.
SUBJECT: Credit Status Limbo-irium
I have inquired with Avon with regards to my no credit status.
I was informed that Avon Inc has no hand in regulating the change in status.
They did, however, inform me that I had to talk to my DM.
So, I am here asking why did I lose my credit status with Avon?
What are the necessary steps to take in obtaining my credit status back?
For the record, I have never paid late.
My account is current with no outstanding balance nor has it ever been in the 17 months I have been an active representative.
Thank you for taking the time to look into this issue.
I look forward to hearing from you.
This email was sent on January 16th, 2011.
I told my enroll agent (an interesting term I found while researching issues with Avon that had a different appeal to it so I am going to use it through this particular post) about my contact via email to DM. Though I had asked about this issue before with my enroll agent, it was somehow not addressed or never shared with me. I understand how life can get busy and it was prior to the holiday's gearing up in full force. Either way, I noticed each and every campaign I was still at a no credit status. Hmm.
I actually phoned Avon to ask about how to get my credit status back. I was informed and I quote, "You need to talk to your District Manager about this because Avon has nothing to do with it." Seriously, this made no sense to me at all. Avon is big company, they are 125 years old and counting and I had a hard time digesting that a District Manager would determine a Representative's credit status.
It's time to use some common sense even though it's not too common now days.
On January 17th 2011, I email Avon directly the following:
Dear Avon Corporation,
I have been on Non credit status for well over 6 months to date. What I
am requesting at this time is a thorough explanation of how credit
status and non credit status works. What I have been told isn't
satisfying my common sense meter. If you can copy and/or forward the
policy and procedure for the above mentioned, I would greatly
apprectiate your time and effort in helping me to understand what isn't
I received an email from Avon the next day. I was very impressed with their expedient response and very grateful. Here is the respone I was given.
Hello Avon Representative,
I've received your request to know the Policy and Procedure for how the
credit works. My name is Avon Customer care name., and I'm happy to assist you.
Robin, please know that Instant Credit is a privilege given to all
Representatives when they are appointed. Representatives may lose this
privilege, and be placed on ?No Instant Credit,? if their return rate
consistently exceeds the normal return rate in the District.
Representatives removed from Instant Credit will have the opportunity to
regain that privilege by consistently displaying their ability to
operate their business within the expected return levels. Once a
Representative?s account has been placed on No Instant Credit, the
account must remain NIC until the Return Rate dramatically decreases.
This process is reviewed each Campaign and ?warning letters? and
notification of removal from instant credit are sent from the Branch.
In extreme situations, Avon may decide to remove the Representative from
?active? status if their returns warrant it.
Thank you for being a valued Representative. It has been my pleasure to
help you. I look forward to assisting you in the future.
Name withheld to abide by rules.
Avon Email Customer Care
I have some questions for anyone who has a legitimate answer or experienced something simliar with results that can be backed up with consistency. The reason I asked this specifically is because I was getting different answers along the way. If this truly is policy (which I'm still trying to make a little sense with) then why are the answers different depending on whom you talk to?
On January 18th 2011 I received a call from my enroll agent to tell me that the District Manager just called her to tell her that my instant credit was reinstated. Not a bad turn around in 48 hours so I did wonder why? I was never told why just that it was reinstated. It appears as though my email will go unanswered and the District Manager is not going to deal with me directly. Is that your experience where you deal directly with your enroll agent only and not with the District Manager even though I opened the door with an email? Well, it was mine this time. It struck me odd considering I took it upon myself to email her directly and yet I get an indirect response from my enroll agent who never told me she emailed her but talked to her about it that night at the meeting. What has your experience been? I'm here to learn.
Here are my questions that I seek answers from with anyone who has the information and experience.
I need to go back and look through all my invoices to see how many times I returned product and I will do this soon. My memory is telling me 4 or less. Now bear in mind that this was within a year's time because my last return was on June 21st, 2010 for the Sharper Image MP4 player which was clearly a defective product or the one I received was defective.
Avon stated, "No Instant Credit,? if their return rate consistently exceeds the normal return rate in the District." Question: When a customer orders a product and is not satisfied with it be it too small, wrong color, etc and Avon offers a 100% money back guarantee, then why is the Representative penalize for honoring their guarantee? If a customer ordered directly from Avon and had, to be exact, 4 returns in a 12 month period, would that customer be penalized as well or is that act of kindness only offered to the Representative? I'm reaching hard to find a balance here between Representative, Customer and expressed guarantee. A Representative can't force a customer to keep a product if they don't like it, and if the Rep can't sell it, use it or don't want it, then sending it back would make sense, right? I am not one to keep a product that I can't use it so count me out as a frontloading Queen. I will not have my money tied up in inventory that sits in my house.
Avon states, "Representatives removed from Instant Credit will have the opportunity to regain that privilege by consistently displaying their ability to operate their business within the expected return levels" Again, I can't force a customer to keep a product and this is a very unfair practice that Avon is implementing and penalizing the Rep for utilizing. In their own words, "100% money back guarantee" so I wonder if that's just extended to the customer? Anyone have some facts or proof?
Avon states, "Once a Representative?s account has been placed on No Instant Credit, the
account must remain NIC until the Return Rate dramatically decreases." Can anyone answer for me then what a Representative is supposed to do with the items ordered by a customer who rightfully utilizes the 100% money back guarantee? Does anyone know why Avon asks why these products are being returned when it apparently is given no weight in the decision to enforce non credit status?
Avon states, "This process is reviewed each Campaign and ?warning letters? and notification of removal from instant credit are sent from the Branch." This is in total contradiction to what I was told. First I'm told from Avon when calling them that I need to contact my district manager (which I did) because Avon plays no role in regulating credit status. Then last night I am told from my enroll agent that the district manager told her that she has nothing to do with a reps credit status. Does anyone know the truth here?
Avon states, "In extreme situations, Avon may decide to remove the Representative from
?active? status if their returns warrant it." Independent Avon Representatives then need to be wary of consistent large orders because they might lose their business with Avon if those products aren't sold? And am I understanding that statement correctly that if there's too many returns, even though I am paying for the return postage, then my business is at risk each and every campaign pending the volume? What planet did I just land on to see any justice in this system. Does anyone have insight they can share and especially inside information plus personal experience to make sense of this?
My aim is to find the truth and to see if any of this can make sense because right now it doesn't. With all the conflicting information, it really does make a person think what is legit and what isn't. If this is indeed policy, then why, depending on whom you ask, the answer is different. Is there such a thing as obtaining in hard copy such as a Policies and Procedure manual that states the above which came directly from Avon?
I did ask if they could transfer me to the credit department and they said they have no way to transfer me. So I then ask if there is a direct line I can call to talk to the credit department directly so this issue can be resolved. There is no direct line for the representatives to contact the credit department.
The email that I received from Avon appears scripted due to the symbols put in various words. I am not sure if this is, and I'm only asking, a cut and paste response but I was highly disappointed with the lack of professionalism. Anyone have some insight?
LAS VEGAS, NEVADA -- I recently signed up to become an Avon representative What a mistake. The up-line (recruiter) came to my home & signed me up intentionally or unwittingly (which I doubt) omitting pertinent info which would have saved me time, money and headaches. I strongly suggest anyone contemplating becoming an Avon representative thoroughly research the company online and get all of the info you can, including complaints of current and previous reps.
From my experience and from what I have researched, the only way to achieve adequate compensation for your time and effort as a rep, is to invest money and take losses for at least a year or two. Most people who sign on as reps are trying to make extra money on the side or need supplemental income to live on. This is not the avenue to reach those goals unless you have a good amount of extra cash to work with, and even then you will probably take a loss.
One other way to make money is to be a recruiter (up-line) or a team leader, or a position above these. Of course, there may be one mandatory qualification: a lack of moral integrity. I have thoroughly researched this company and the internet for blogs and complaints. 90% of the feedback I have seen is negative regarding a position solely as a representative. There are charges for placing your orders ($5.00 for each order), and fees for brochures and bags and samples, which will most likely suck up any profit you may have coming to you. You make 40% on your first campaign (if you haven't managed to secure a good customer base by your first campaign (2 wks or less after signing on), your profits will probably be quite low and spent on fees/charges). I ended up OWING Avon after placing my first order. On my 2nd and FINAL order (fortunately, I realized soon enough that I was getting scammed), I made enough to break even. BUT, they wanted me to pay 60% of that up front before releasing my order this time.
In this common situation, unless you are able to convince your customers to pay you up front, you have to come up with the money yourself to pay for your order before they release it. If you are late paying, you are fined. I qualified for a $100 credit line upon signing, which was taken from me after my first campaign, without explanation, even though I paid my first campaign on time, placed my new order on time, and had no returns or anything like that. I called the service line to inquire about this and they said they couldn't lift the hold from their end and to call the DM. The DM's phone line was busy ALL DAY. I am not alone in my opinion that this company obviously makes it very difficult for you to succeed financially in the business as a rep, and rely on the naivety of new reps and the immorality of the recruiters to make profits for their corporation. In my research, I also noticed a lot of new reps/prior reps complaining of being scammed by "customers" (not to mention being scammed by the company as well), who sent them emails to place orders, and then paid with stolen credit cards. The reps were responsible for repaying Avon for these misfortunes, and of course the late fees, etc. I had one of these scammers try to hit me, but I outsmarted them.
Avon may even be responsible for setting these credit card scams up themselves. Who knows with this company. Their lack of moral integrity and dishonesty is appalling. Capitalism is out of control.
OK today I decided to treat myself to some things with avon.com. Its easy to order, and I figured I deserved a treat for myself. Well, I recently moved and forgot to change the zip on my account. I remembered to put my correct address, just not the same zip code. Yes, my fault completely. But how Avon handled it, I thought was a little odd. They will not let you cancel an order if you made a mistake because immediately after they get your order, its apparently too late to do anything. They will not refund you for a good week or 2 til the item is returned to them (it must be shipped first, so do NOT order by Paypal, I made that mistake and now have to wait. If you order by credit card you can at least dispute it). Also they told me if I did dispute it with Paypal, I could NEVER order Avon again because it would be fraud. Really? If I dispute it to cancel it it would be fraud? All because of 1 mistake? To know a company would do that, for me wanting to get my money back if I didn't get the product, is a little out there. So I found the way they handle their billing is horrible. At least with Amazon, I can cancel an order if I make a mistake, because not everyone is perfect. But Avon won't even give you time to change it. Within 15 minutes they said they didn't have the order. When it was 30 minutes they said it was ready to ship. And with Paypal, they bill you instantly so, they have gotten my money. So be very careful. Because of my mistake its going to take at least another week to get to me, luckily the second representative was a little nicer to me and was willing to call me when it reships. I realize my errors but how a business handles their products is a reason why I shop. I don't think ill be ordering from Avon for a while....at least not the website.
If only the general public knew just how much Avon Products Inc. truly cares about the Representatives and their customers, they would be amazed.
Just find another company/store who will give credit for items that they ordered in error, customer changed their mind, wrong size ordered etc...who will give INSTANT credit on the item as far back as 12 months, with no questions asked, AND then allow 3 1/2 months to allow the Representative to return the item!!
As stated in prior review by: ibunique on 9/5/2010, Avon is a business! Representatives are 'business owners'. No matter what type of business you own, it takes much dedication and hard work to be successful.
They are not employees of Avon, and the Customer Service Specialists go through intensive training for 8 weeks before being allowed to serve the Representatives.
Avon supports so many charities and public awareness groups. Several examples of these are: Breast Cancer, Domestic Violence, our proud Service Men and Women of the Armed Forces.
I find it so very sad that the critics of Avon Products, fail to recognize the hard work and dedication of Avon and their Customer Service.
The next time you try to get a refund for a purchase from any other company (such as Wal-Mart, etc.) that you purchased 9 months ago, with no receipt, just remember some of the above information.
The Customer Service specialist work sometimes 10-12 hours per day. Especially during Holiday Season. They work hard to satisfy each and every call they take.
Those people are well aware that Representatives deserve World Class Service, and do everything within their power to provide it.
Problem is, "you just can't make everyone happy all of the time". And, of course, there are just some people that no matter what you do, NOTHING would ever satisfy them anyway.
I am a representative with Avon and I placed an order in campaign C-21 in 2009 and shortly after one of my customers called and asked to cancel her order. I called Avon and asked for help in doing this and the woman on the phone told me I couldn’t just cancel one portion of the order but would need to cancel the entire order and then re-order the parts of the order I wanted to keep. She did this for me on the phone and then we placed the parts of the order I wanted with her assurance it was all taken care of. The following week I received 5 boxes on my door step in which not only were the items shipped that I had asked to cancel but everything I wanted to keep was double. I called Avon and explained the situation to a woman in India who told me she would take off all of the products that were shipped by mistake. So one by one we went through all of the products. I indicated to her that I didn’t feel it was fair for me to pay to ship this all back since it was not my mistake, she agreed and said that if Avon wanted the products back they would contact me to let me know how to get them back to you at no charge to me. I heard nothing. The boxes sat in my house for months and I finally had enough and gave most of the products away. A few weeks ago I received a letter in the mail stating I owed Avon $240 for the products that had been sent to me by mistake. Within days of that I received a letter from a collection agency. Previous to that there was no bill, no contact at all. I called customer service and was told I had to send them back. I explained the situation and was told that I “should have” sent them back and Avon would have reimbursed me the cost of shipping. Had I have been told that in the beginning that would have been done, but I wasn’t. I asked to speak to a supervisor and retold the story again and got the same answer. I then called the customer service number in NY and sat on hold for over an hour with no answer. I then sent a letter to the CEO Andrea Jung with no response. I then called her office and was treated very rudely by someone in customer service there and was told I could not speak to anyone else to try to rectify the situation. I am amazed at a company who stated they are all about helping women would treat people this way. Shame on AVON, they will not see a dime from me.
For some reason I thought I might make a few extra bucks selling Avon, I have used Avon products in the past and thought it would be sweet to get a discount on the things I liked as well. I was supposed to get 50% commission on my first four orders, didn't happen. When I asked the lady who signed me up there was a blah! blah! blah! no real answer. Things quickly went downhill and on my last order, I received ZERO commission, I was charged FULL PRICE. Well, that was enough for me, I am too busy to mess with this for the very little or NO financial rewards. I could make more extra money selling blood! Well, I sent an email through my "website" stating that I had no desire to sell anymore. Then I started receiving statements at home saying that I owed THEM money, not much, like $23 and some change. Well, I began to actively pursue getting them to shut down my account and quit sending me bills that I did not owe. I got another bill, it was for a bigger balance due, what the heck? I tried to log-in to my account online to see what the bill was actually for, the mail I received showed o detail. I was locked out of my account because I had a balance due. I emailed customer service directly and was told I would have to send an email through my website, I emailed that I could not because I was locked out, DUH! It took me almost two months to get a "detailed" bill to show what I owed (which, by the way, my account had a ZERO balance when I paid for my last order!). There were charges on there for stuff like "monthly efee" "late charge" and other made up stuff!
Now I am getting calls from a collection agency on a $46 made up charge! I told them that I was in contact with Avon directly and then they called again anyway and when I informed THEM that my number was registered on the DO NOT CALL registry, the person kept threatening me and asking why I was "running away" from this debt. Geez! It's $46! It is the PRINCIPAL of the matter, I do NOT OWE THEM, THEY RIPPED ME OFF and now they want MORE.
I went online and paid over half of the debt just to try to make it go away, we will see if Avon will write the remaining $20 off or add more charges and hound me forever over something I do not owe. I am very close to filing a complaint with the FTC on these thieves!
DO NOT EVER CONSIDER SELLING AVON, IT IS A RIP-OFF!!!!!!!!!!!!!!!!!
PENSACOLA, FLORIDA -- I have been trying to get in contact with Sandy [snip] an Avon representative. I try to call all I get is her voice mails on her phone. I was going to place an order with her a few times. She never responded to my calls. She called one time my phone ranged only once I did not have time to respond. She left a voice mail on my phone to contact her back. When I called back I could not get no response from her. All she said was that her orders was going in that night and if I wanted to place an order to contact her. I tried but did not get no response from her. She send me emails but they are no used to me.
I understand why people may feel they are being ripped off by Avon but folks wake up. This is a business. There are expenses involved. Try having yourself as self employed in other fields and you will quickly realize that it is not easy. If you are not willing to keep your books properly and treat Avon as a biz then you will be disappointed. Don't expect to just "sell" without having costs. Way what you want to do. See if you really want to be self-employeed and if you have the motivation to deal with it. If not, don't do it. If you want to try it keep your records. That simple. Don't blame a company for your own shortcomings. Not a single biz out there is perfect. You will not be handed your income free and clear. This does involve WORK so be prepared to do that. Not only in the "Hi how are you" aspect but in the bookkeeping area as well. Good Luck
Avon supposed to be a business for women right!!!!!! will to me their not, because they act like men!!!!! they have that look and negative attitude, will it is not Avon problem. My advise ladies!!! if you are thinking about becoming an Business woman, like I am, just go to college or go back to college and get your certificate or degree in Business Management. Because Avon is not the way out, they will SUCKER you to join their business, and it seems good at first, but miss a payment, and you will see the excitement!!! is just getting started. Avon will send you a friendly reminder letter that your account is past due, and they want your money, after you ran around in circles for their company, selling their products to your CUSTOMERS!!! Do not give Avon the upper hand, to close your account. They will resend you the last reminder letter along with Sunrise Credit Services, Inc. In my opinion Avon is a total SCAM!!!!! and a total WASTE OF ANYBODY TIME and SERVICES!!!!!!
After seeing the commercials for Avon I decided to give it a try to earn extra money. Less than months I quit, Avon pays reps 40% of the total earning minus Avon fees. Avon charges an order processing fee, an order processing charge, and other fees that apply, not to mention sell tax. Also, we have to pay for campaign booklets, bags (if needed) and other items. I decided to leave it along when I submitted an order one week and the following week I submitted 2 more order not quit a day apart. When I receive my order and bill I was charge for a multiple order processing fee of an extra $14 plus the other fees Avon charges. Also, Avon only wanted to pay me 20% of the total earning for the order. I didn't think this was fair because Avon receive 60-80+ percent of representatives earning.