Avon Products - Page 3

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1.8 out of 5, based on 4 ratings and
28 reviews & complaints.

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Poor / Non-existent Customer Service
Posted by on
I have ordered from Avon for years without a problem and I like their products. My last order was to be mailed to my APO address. For some reason the Avon website wouldn't recognize my zip and I kept getting error message saying to correct it but it would NOT accept my correct zip. They suggested an alternate zip which was close so I figured with the Company name, Unit number, etc, my package would get to me. When I saw the confirmation the only "address" they had used was my name and the incorrect zip. THAT'S ALL! I immediately sent an email to customer service. Two days later I received a reply that the order had been shipped. I replied there was no way that order would reach me the way it was addressed and what could we do about the problem. I received no answer.

I wrote again several times and still have not received a reply. The order was for approx $200. And I wanted the products or I wouldn't have ordered them in the first place. If you want to do business with a company that has a customer service dept that will really help you, don't bother with Avon.
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Principissa on 04/26/2008:
If you used a credit card, do a charge back. I can guarantee that will get your attention and this matter will be handled to your satisfaction.
heaven17 on 04/26/2008:
I can understand the frustration, but you say yourself that you've been buying Avon for years without a problem.
Why are you allowing one bad experience to suddenly change your opinion of them?
There's not one company on the planet that hasn't screwed up an order once in a while.
Nobody's perfect...right?
Ponie on 04/27/2008:
Using an APO, may I ass/u/me you're in the military? Unfortunately some companies will not ship to an APO. I agree with heaven17, don't let this hiccup cause you to become soured on a company whose products you've enjoyed for years. Perhaps some friend/relative in the states can ship an order to you. Good luck.
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Horrific Business Ethics from Avon
Posted by on
NEW YORK, TORONTO -- BEWARE if you are ever called for an interview by AVON. Be very leary of what is ahead of you, in regards to their interview hiring process. You will experience the most horrific unprofessional business ethics ever. I am a victim. I was required to take over 12 hours of time from my work for interviewing, and then only to be told after telephone interviews, 3 hours of testing, driving over 2 hours to meet with a RSM, and spend a whole entire day for FREE following another AVON DM around where this DM exposed me to second hand smoke in her CAR
for over 4 hours, when I specifically told her that I did NOT smoke, and then I was told that I would have to drive another one hour and forty minutes to meet with a RSM from Avon for another interview. In total it cost me $100 dollars in gas money and over 12 hours of time off work, and I didn't attend another
8 hour day FREE that they would of requested that I attend.. Their RSM from the Great Lake Region for Ontario was so unprofessional that after spending 12 hours of my time with her and the Company and $100 dollars this RSM Gail of Avon did not even return any of my emails or calls to her for over a month. And then when she did, she told me that I never ever attended all the interviews or even the three hour test??

I was totally insulted and appalled at the lack of Business ethics I have emailed the head office and they have not even had the courtesy to respond, Just be leary, the one DSM that I followed around said quote that the company doesn't care about keeping reps that sign on to sell Avon they just care about getting one new rep recruited a day so the company gets their $25 dollar sign up fee and the fees from their samples they have to buy that is enough for them, and they don't care if the rep sells or stays with the company they make enough each day just trying to hook new other reps each day and believe me, it all adds up to hundreds and millions of dollars for AVON to mistreat the population like this I wish no other potential candidate to be treated like I was by AVON they are an awful company, so don't let anyone try to sign you up as a recruitment to sell or don't apply for any DSM positions you will be in for the ride of your life, with nothing but insults like I was, AVON should be ashamed of their business ethics, there are NONE.

For further horrific details call me at 519-913-0803 or email me at mcampbell264@yahoo.ca
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Anonymous on 10/09/2007:
Perhaps you should look up the definition of victim. Why anyone would want to be a door-to-door sales rep for cosmetics is beyond me.

I like Avon products fine, I buy them online.

I'm sure you signed up for something, somewhere...
ThinLazyAmerican on 10/09/2007:
Obviously they are taking you for a ride. It might be easier to hold a part-time job nearby home!
jktshff1 on 10/09/2007:
roll down your window. lucky you found out this before you got the job.
if you have to pay for a job..it ain't worth it
CrystalSword on 10/10/2007:
Been there, done that, had the t-shirt!
laurab on 04/24/2008:
AVON SUCKS! Bad business, dollar store quality. DON'T BUY AVON! DON'T SELL AVON!!!! IT'S A SCAM!


bargod on 04/24/2008:
So when were you two ladies fired?
MSCANTBEWRONG on 04/24/2008:
Wow, there's no need for name calling...I had a friend who sold Avon as a side business. She never complained about any of this kind of stuff. I bought product from her though I didn't much care for it but it helped her out...Try Mary Kay...you may like them better...or not!
jenjenn on 04/24/2008:
Mary Kay products are far superior.
Anonymous on 12/17/2008:
Avon products are getting to be high priced and there business ethics are something to be desired. I was recently terminated from Avon after I disagree with one of the customer service girls, Connie about certain issues. She forwarded my manager a e-mail full of lies, because I upset her. In turn my manager never bother to speak to me and terminated me in a 20 word e-mail. Avon is a scam, and be very leary of them..
laklisa on 05/05/2009:
Laurab...can we say "bitter"? I agree with Mscant...no need for name calling...or for the all caps for that matter.
GRIMMY on 06/20/2009:
OK wow! I've sold Avon for years! I've NEVER had an experience like that! When I signed up to Avon, I called my rep Jamie. And I met with her at HEB in Texas (that's a grocery store) we sat down and chatted about the company she ran a few things by me, I paid my 10 bucks and I was in the companies system. I've never drove around for hours or did interviews or even did tests!!!! or have gone door to door for that matter! if a problem does come up all I have to do is call Jamie my lead! I've never had problems with her, she has always been awesome... and that's how my entire Avon experience has been to be honest maybe you didn't get a hold of a true Avon person.. or maybe it was Mary Kay? who knows... but you shouldn't have gone through that experience with Avon and if you had I would highly suggest you contacting Avon directly...
DebtorBasher on 06/20/2009:
This review is from 2007...I don't know how they go about getting Avon reps these days...but I do know when my Mom used to sell Avon all she did was notify them that she was intersted, the sent her the starter kit and she was on her own...and did quite well too. She never had to be interviewed, or shadow another rep or anything.
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Selling Avon
Posted by on
I am interested in selling Avon in the very near future. My job is moving to Atlanta, and I would like to proceed with a home based business. Has anyone out there had any prior experience with selling Avon, or knows of someone who did. Your help would be greatly appreciated.
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Anonymous on 09/22/2009:
The one thing I can tell you about Avon, Amway and the other big, reputable direct selling/multilevel marketing companies is that you have to really work to make them pay off for you. There are no overnight successes. I don't care how they've presented it to you, if you want to make good money at it - and you definitely can - you have to be firmly committed to it and spend a lot of time to make it happen, just as you would with any other business. If you think you can sneak in, work a few hours a week, and somehow rake in the money, you will completely fail and be back here complaining about them. Good luck!
dadadynameemee on 11/02/2009:
I've been selling Avon since March 2008. I've made Honor Society, Unit Leader, & have won trips. Yes, you do have to work it. It's just like going to work for someone else, but Avon does sell itself. Treat your customers the way you want to be treated & they will be very loyal to you.
iloveLOVE on 12/13/2009:
I can offer a little bit of advice. I am an Avon rep..I've been doing it for about 3 months. not so experienced but I understand the business for the most part. I am about to close my account for personal reasons but I have made a little over $1,000 in total sales..so I think it is good for extra money. the only thing is like any self employed business..you do have to pay some out of pocket. you have to pay for brochures, and any other business tools you may need..and any fees Avon charges you, and they can be pretty bad about that. I think you just have to be smart about your business. be organized. a lot of ppl are dissatisfied with Avon, and I have to admit I have been at times as well. you have to be a salesperson..but yet at sometimes it can just sell itself. I think older ppl are good loyal customers. they usually like the jewelry. church is a really good place to get customers, or at work. and you would be surprised, with some ppl they actually place an order every campaign. others don't. but you have to be about your money. I collected my money ahead of time to make sure everyone made their payments. the only thing is you should not pay Avon until you get your order and invoice to see exactly how much you owe them, and also to see if any of the items ordered were unavailable because it does happen a good bit. and so you have to refund the money. I have used a lot of the products as well. a lot of the products are really good. I like the makeup products. although I should warn you there have been many complaints about the skin care causing a red, itchy rash sort of like a sunburn and I have had it myself too. it cleared up with hydrocortisone cream but others have had worse problems. I recommend doing the research before you really decide whether you want to sell Avon or not and be careful about the skincare if you decide to. of course everyones skin is different, so anyone could react. but I do think it is a good idea if you decide to sell to wear the products, such as the makeup. for example if you try a new lipstick, and you are speaking with a customer about Avon..you can simply say by the way, this lipstick I'm wearing is made by Avon. and it is an easy way to get an order on the spot if you have the product to show, or to try. I think you can be successful with selling Avon you just have to be committed to it..be patient..don't get frustrated over small things. there are a lot of frustrating things about Avon sometimes. I think everyone has a different experience, so try it if you want. you might just be very successful in it.
PepperElf on 12/13/2009:
I'd also recommend checking out a few other brands to sell as well

in my opinion ... if you have to fork over money to start up, or if you have to buy supplies.. don't bother.

there's some good companies out there that DON'T charge you for a startup kit
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After Two Years Of Bad Service, Finally I Got A Avon Representative With Grace!
Posted by on
For the last two years, I have gotten BAD service from Avon. About 6 months ago my sister gave me the name of her E-rep. She is amazing!! She looks out for the customer. She gives me a call every month or so if she has a deal that beats the campaigns. She orders it and ships it to me. I am now shopping back with Avon through her only.

You really need to try her, I don't know if I can put her name on here, but I will definitely tell you if you want to know.
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Avon Is Not Arrogant
Posted by on
OHIO -- I have to laugh in amazement at the reviews these folks give. I work for Avon customer service and I feel like Avon goes above and beyond for their reps and customers. believe me, I know. I talk to rep's 10 hours a day, working to resolve their problems.

It is all about rep's and customers for Avon - and they make sure we have treat those folks with the utmost respect and fairness.
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Anonymous on 02/10/2009:
I order Avon online, and have never had a negative issue. Plus, I love many of their products.
BokiBean on 02/10/2009:
I worked with a slew of women who ordered Avon on a regular basis and the returns never an issue! They went above and beyond if you ask me.
jktshff1 on 02/10/2009:
I couldn't keep up with a slew of women!!!
Disaster Worker on 02/11/2009:
I agree that Avon products are excellent quality and price!
BokiBean on 02/11/2009:
haha@jtkshff1! Believe me, it was all women and all fun, you would have loved it!
laklisa on 05/05/2009:
I have not had any problems with Avon...I do my shopping online and love their products. There was one time when I had ordered a bunch of items and they ended up sending me 3 blushes by mistake-when I called to let them know so I could get an address to send them, they told me to keep them! That's customer service!
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Products in catalog that has been discontinued
Posted by on
NEW YORK, NEW YORK -- For many years in the past, I was a faithful buyer of Avon products. I had not purchased anything for approximately five years. Three weeks ago a co-worker of my sister's sent two Avon catalogs, Campaign 16 & 18. I ordered some slippers that were to be a part of a birthday gift, this weekend. I was assured that I would have the products about ten days ago.

Yesterday I received all of the other stuff I had ordered, except the three I wanted the most. I was told, by the Avon Rep that they were discontinued.
What I want to know is why on earth they were put in the new catalog, and why it took so darned long for for me to be told thus.

Now I have to go shopping in a department store to find the slippers, as they complete the rest of the gift. I hate department stores!

I guess it would be another few years before I shop with another Avon rep.
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Anonymous on 08/31/2007:
A company has every right to discontinue a product when they have to. Maybe Avon just could not get the products that a supplier had promised to them anylonger? Remember the old Sears catalog? It had pages in the back correcting the pages in the catalog. The day they sent out the catalog it already had discontinued items in it.
Anonymous on 08/31/2007:
Maybe their distributor couldn't supply, for some reason beyond their control.
jenjenn on 08/31/2007:
My friend sells Avon and this happens quite often. Items get BOUGHT OUT. Duh!!!
sarahnkrystal on 08/31/2007:
Avon has certain representatives( I don't remember exactly what they are called) but they are special in a way that they can sell products from catalogs a few catalogs before regular reps get them, which may be why the items were discontinued.
JennStrez on 09/03/2007:
As an Avon Rep, I know it is frustrating when products go on backorder. I have been waiting 6 campaigns for my favorite hairspray to come in... it is the same as Wal-Mart, They may have a pair of slippers in an ad, and you want them....you get to the store and they have everything else, but the slippers you want in the size you need. It stinks
Anonymous on 12/17/2008:
Avon on a regular basis put discontinued merchandise in there outlet books and regular catalogs. I have run across numerous customers who this has happened to. Avon knows it is discontiued or no longer in stock when the catalogs come out and for the most part the message is not relayed to the represenatives. there really is no excuse for it, but it's cheaper for them to keep the pre-printed catalogs in circulation. It is wrong. About the above comments, I will repeat...AVON IS ALREADY AWARE OF THE OUT OF STOCK MERCHANDISE BEFORE THE CATALOGS ARE RELEASED. If you do your research as a rep you would already know this. To add a note, Wal-mart does not run the adds for 3-4 months in a row, Avon does put the same discontiued merchandise in there catalogs all year long.
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The Most Comfortable Shoes I Have Ever Worn!
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I just purchased a pair of suede loafers (women's) from Avon, and they are dreamy! This is the first time that I have ever ordered shoes without trying them on first, so I took a risk, and won! They are true to size, and super comfy. I want to order another pair to wear as slippers! Another great thing is that their products are returnable if for any reason I do not like what I purchase from Avon. You have to try their loafers, they are the best! And only $19.99.
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Anonymous on 02/01/2007:
I am a very big fan of Avon cosmetics. I never bought any of their apparel. I haven't bought their jewelry in years, because, when I did, all I received was junk.

It's nice to hear about the comfy shoes!

I think I'll go shop Avon right now..
Anonymous on 02/01/2007:
Just to let everyone know, not all of the shoes Avon sells come in half sizes.
Caliope on 02/01/2007:
That is one thing that is true-Avon has an excellent return policy; as I have bought things that I was not satisfied with and returned them with no hassle.
Anonymous on 12/17/2008:
You can return them at no cost but it does cost your rep $6.90, plus packing materials. I just had to return a pair because the sole fell off.
Danial on 11/05/2013:
I have had delivery problems, and I have a sales
leader who is no help at all. My mother died and
all that was said sorry for your loss now pay up.
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Picaridin rash
Posted by on
I used this product on my 8 year old daughter and she now has a rash all over her body. It is pink, bumpy, massive and itches. The product is supposed to be safe but then it says to wash off as soon as you can.
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Nohandle on 07/08/2007:
I'm unfamilar with the Avon product you're referring to but obviously your daughter had an allergic reaction to it. If you haven't already, you might want to consult with her pediatrician. I searched the word Picardin and there are some nasty pictures of children who were sprayed with it. Thanks for the heads up for those who are considering bug spray with Picardin as an ingredient.
leis on 07/08/2007:
looke online and didn't find pic...could you tell me where to find them----she is doing better
Nohandle on 07/08/2007:
I typed in Picardin in my MSN search field and the posting I was referring to was like third or fourth on the list. I just checked and it's not there. I'll keep looking, but the one I saw showed a child's legs with hugh, red bumps which according to the acticle was the result of a reaction from using a product with Picardin. In the meantime, I'm glad your daughter is doing better.
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