When returning products ordered online, you are instructed to send an email to dearavon at avon.com. This email address is a farce - a reply is never received. Not even its CEO, Andrea Jung, replies to emails. I finally mailed the product back. After 15+ years of being an Avon customer, their lack of concern for customers has prompted me to stop using its products.
This is what you will find with AVON - unprofessional business ethics, lack of Business ethics no return of emails when there is a problem, the head office tells you to deal with their irresponsible reps. The items are of dollar store quality. They keep adding fees and don't respond to you. Don't get in their trap!
I just purchased a pair of suede loafers (women's) from Avon, and they are dreamy! This is the first time that I have ever ordered shoes without trying them on first, so I took a risk, and won! They are true to size, and super comfy. I want to order another pair to wear as slippers! Another great thing is that their products are returnable if for any reason I do not like what I purchase from Avon. You have to try their loafers, they are the best! And only $19.99.
FALL RIVER, MASSACHUSETTS -- I never got paid for what I sold, everything was expensive. You'll need a full time job to work with Avon. Will never work for a company like Avon, because they don't communicate well with the people selling their products. Also no one is buying Avon anymore.
For the last two years, I have gotten BAD service from Avon. About 6 months ago my sister gave me the name of her E-rep. She is amazing!! She looks out for the customer. She gives me a call every month or so if she has a deal that beats the campaigns. She orders it and ships it to me. I am now shopping back with Avon through her only. You really need to try her, I don't know if I can put her name on here, but I will definitely tell you if you want to know.
OHIO -- I have to laugh in amazement at the reviews these folks give. I work for Avon customer service and I feel like Avon goes above and beyond for their reps and customers. Believe me, I know. I talk to rep's 10 hours a day, working to resolve their problems. It is all about rep's and customers for Avon - and they make sure we have treat those folks with the utmost respect and fairness.