Avondale Mazda

1 reviews & complaints.

WOULD NOT EVEN TELL MY WORST ENEMY TO BUY FROM THEM
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AVONDALE, ARIZONA -- I traded in my Toyota for a Mazda 3, a couple days after having the car it had some weatherstripping issues on all the windows. The car was bought on 082910 and on 090910 I took the Mazda in, because that it had bubbles on all the windows and some scratches on the car. On 090910 I went to the dealership to address this issues when I got there I met with a sales manager, he went outside with me and I showed him the scratches on the car, I then pointed out the bubbles in the tint and she says to me you are nitpicking, what do you expect you live in Arizona. This is part of your car. You're in the desert. We then went inside to speak the general manager. The general manager told me who he was and I explained to him what had just happened outside. He says to me lets sit down, I said to him, no I don't want to sit down. So the general manager says to me if you don't sit down I will have you escorted off the premises(mind you that I had not done anything to warrant that attitude) just because I would not sit down.

Let me start with the general manager, he was rude and not professional.

The finance director tried to get me to sign a general release telling me that my Toyota lien holder wanted me to sign the release. So I called the lien holder and they told me that was not the case.

Because I refused to sign this general realese the dealership refused to give me my trade in back on three different occasions. The lien holder on my trade did nothing to get my car back after my loan with them had been rerversed or re-instated.

There is nothing positive that I can say about this dealership. All I can say to future buyers do your homework, call the local police departments, check with the attorney generals office for any complaints or judgments
on the dealership that you are buying from and also check the BBB website. Talk to your friends about it. You never know if they had something similar happened to them.
     
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User Replies:
Skye on 03/05/2011:
So there were no stratches on the car, when you purchased it, drove it, but now there are? How is that the dealer's fault?

As for the tinted windows, sounds like they did the tint, it's not tinted from the factory. I'm only asking because my Mazda SUV, all windows came tinted, except the drivers side and passenger side. I let the dealer tint those for $180.00, but it came with a lifetime warranty. I've had one window retinted due to bubbling, and the window has been fine ever since.

I don't think you are nitpicking about the tint. Then telling you it's the desert didn't get anyone anywhere. Calling the police is not an option. They are not going to get involved in a civil matter.

I was not there, but it appears attitudes were hot that day on both sides.
trmn8r on 03/05/2011:
Usually, if someone says sit down or I'll have you escorted away, it is because there is an issue that has escalated in some manner. You may not have felt the situation merited it, but they may have.

This sounds like a delivery inspection issue. You may have no recourse (except complaining like you did here) once you leave the lot for scratches and what are deemed to be minor bubbles.

Did you find other complaints with the BBB, atty general's office, court records?

Are you still liable for the loan on your trade-in?
2bhlab2 on 03/17/2011:
HOW DID YOU KNOW THE POLICE WAS CALLED UNLESS YOU WERE THERE THAT NIGHT. ONLY ME, MY FRIEND ANITA AND THE SALESMEN FROM THE DEALERSHIP WERE THERE. I THINK THE READER GETS WHAT'S GOING ON HERE
Anonymous on 03/17/2011:
2bhlab2 - In your post you advise the reader to "...do your homework, call the local police departments, check with the attorney generals office for any complaints or judgments.....". I believe the response was merely saying NOT to call the police because they really don't get involved in matters like that.

I don't think anyone here has any idea what happened at the dealership that night but if the police were called, surely more than what was in the original post occurred. I hope you get some type of decent resolution soon. Good luck to you.
2bhlab2 on 03/17/2011:
THE GM DID NOT WANT OTHER CUSTOMERS TO HEAR WHAT WAS GOING ON. SO HE TRIED TO TAKE ME TO AN OFFICE
2bhlab2 on 03/17/2011:
OH THEY CAN TAKE A INCIDENT REPORT FOR DOCUMENTATION PURPOSES, I ALSO FOUND THAT THE COMSUMER AS RECOUSE, YOU CAN TAKE THEM TO COURT, FILE A COMPLAINT WITH THE BBB, ATTORNEY GENERALS OFFICE, AZ DEPT OF FINANCIAL INSTITUTIONS. ARIZONA CORPORATION COMMISSION, YOU CAN GO TO THE MEDIA,
ok4now on 03/17/2011:
When you went to purchase the Mazda the dealership acted like your new best friend. You then return with a valid complaint and they want to have you escorted off the property? How shameful but very typical. Once they have your money you are yesterday's garbage. Don't get mad... get even. Sure you have legal recourse. This can drag out for months and it involves a lot of your time. Being a shady dealer they are probably used to this idle threat. Hit them where it hurts. Go to the media big time. The news stations just love a story like this. Embarrass them to the point where they are losing future sales. This will get their attention real fast. Let us know the out come.
2bhlab2 on 03/22/2011:
HI READERS, GO THE ATTORNEYS OFFICE OR THEIR WEBSITE AND LOOK AT THEIR PUBLICATONS, LOOKUP ATTORNEY GENERAL VS AVONDALE AUTOMOTIVE INC.
Doug on 10/09/2012:
I have never set foot in that dealership nor do I know anyone there. I am retired from the car business after 40 years.
I would be willing to bet that you came into the showroom floor with an attitude and a loud voice making every attempt to make sure that everyone in the dealership heard what you had to say. When you were asked to sit down, it was an attempt by that General Manager for you to act like a lady. I have seen this ploy a dozen times. People believe the squeaky wheel gets greased. Usually not the case.
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