FLORIDA -- I ordered from them, and they did ship out everything as soon as possible like they said. They say everything comes with a live guarantee. My reptiles arrived dead. Needless to say I contacted them immediately. They said I must have done something to them, that this doesn't happen to them. I explained, I received them this way, and was called a liar. I was told if I tried filing a complaint anywhere I would be sued, and if I filed a charge back, I would be placed in a collections agency, and have to pay anyways. They are very rude, and very unhelpful.
Plenty of other reviewers have stated same experiences with them. Many of their animals are sick or emaciated on arrival, if they are not dead all together. I wish I would have looked them up before ordering and saved myself a big mess. To all future customers of backwaterreptiles.com who do read this, please look at all the other negative reviews from people scammed out of their money just like me. Buy your animals locally, or do your research before trusting innocent animal lives at the mercy of idiots.
CALIFORNIA -- Sam Sundberg owns this "company". He is actually a "drop shipper". He never actually sees the animals he supposedly assures you are "healthy". He and his staff pose as customers to post glowing reviews of his company. This is well documented on other sites with solid support for the claim. I bought 3 turtles. 2 were great, one arrived sick and eventually died.
He refused to do ANYTHING and THREATENED to send me to collections if he lost the dispute with the credit card company. I can afford any lawsuit so I told him to do his best. I replaced my son's dead tortoise with a healthy one from Arizona Sulcata. Stay away from this guy. There are better, more honest and even CHEAPER folks out there. Learn from my experience and do you research. I will provide copies of all my comms, emails, pics etc to anybody who would like to review them.
HELENA, MONTANTA -- I bought a few animals that died, asking for a replacement because one died in the seven day mark. He said it's not in their guarantee, which is **. It does not say "Everything guaranteed for 7 days except for, etc." It says seven day guarantee. I'm getting an attorney, Sam. I'm coming for you.
CALIFORNIA -- Customer service at the company is topnotch. All emails answered promptly and courteously. All my orders were shipped quickly and arrived looking beautiful. Most reviews I have seen have been positive. I have seen a few negative, and I guess someone will always have a different experience. I am and will always be a repeat customer. I highly recommend this company and will stand behind that recommend.
BUYERS BEWARE! This "company" is not what it appears to be. This is a guy in CA with a fancy website selling live reptile that he doesn't have, has ever had or will ever have. He is a middleman having real reptile wholesalers in FL ship for him. He never sees what he sells, but he makes claims about how he will stand behind his, I mean someone else's animals. Drop shipping people's pets is just plain stupid. When I asked about getting a picture of a reptile I wanted I was told NO, and he said that no company would offer that service. I could that to be a lie as well. Only companies that are fake and lie about stocking animals themselves have no way to take pictures. I found two companies right away that helped me out.
Also the company he uses to send out his orders has been busted numerous times and the owner is famous for be a smuggler. There is even a book on Amazon.com about this guy being a criminal. I would avoid this company at all costs. Don't be fooled by his stolen pictures, fancy website, or claims of how he guarantees everything. How can he? The place he orders from doesn't even stand behind their products. Also this kid has been telling everyone (and posting) that he has been around for 18 years.
Truth is his website is less than 60 days old and there is NO RECORD of his joker registering a business in the State of CA. Another thing people should notice, he has no phone number or address posted. What kind of a company doesn't have a phone? Again, be careful before buying a live animal from some fly by night website.
ROSEVILLE, CALIFORNIA -- So I was looking for a new snake for my son. I contacted a few different reptile dealers online. The one company that stuck out was Backwater Reptiles. His prices just seems to good to be true. So I emailed him asking about his inventory, shipping methods, etc. Turns out, this "company" is fake. It's some kid in his bedroom running a website. If you order from him, he will just forward that order to a REAL reptile company in Florida and have it drop shipped. Talk about a stupid idea. There are other drop shipping reptile dealers, but unlike Backwater they all admit it. This guy flat out lies and says he has other locations. BS!
Ordering from a completely different business in a different state doesn't count as YOUR shipping dept. That is laughable at best, illegal at worse. But what really ** me off was reading how the owner of BW created a fake account on the world's largest reptile website and pretended to be a customer of Florida Herps (a REAL reptile company owned by a Doctor). So not only is this kid a liar, but he is a criminal as well.
SACRAMENTO, CALIFORNIA -- My baby kingsnake died about 9 days or so after I received her. I've had snakes before and I know how to care for them. She died in the night after showing some obvious signs of illness the night before. She couldn't keep her balance while her head was in the air, like she kept bobbing back and forth, it was not right and kept opening and closing her little mouth, and emitting a "popping" sound. Also not normal.
Do NOT waste your time and money here! The owner, Sam, is very gruff with his customers, VERY unprofessional.
You can find MUCH better than Backwater Reptiles, and without a headache. I had a bad experience, my baby snake died a week later, and am out $140. I hope this company goes out of business, and I REALLY feel like wherever the animals DO come from, do NOT get the care they REQUIRE. It's so sad! :(
Reptile EXPOS however are a great place to purchase many different kinds of reptiles. An EXPO can come to different states once a year or so, just research one. And you can ask the breeder questions right there! :) much better option. Also, shipping an animal in a box long distances where they could get knocked around (and probably do get knocked around because it doesn't say "LIVE ANIMAL", like it should. You just really never know how a business operates when they are far away.
Also if a reptile company catches wild animals, there is a very good chance they will die shortly after being in captivity, as it is NOT natural for that particular animal. Wild animals do not like to be in the same spot all the time, so what will happen when they are put in a cage? I must help to add my voice to help others avoid a possible dead pet! Good luck!