ROCKLIN, CALIFORNIA -- I received my southern painted turtle today this morning. He was shipped when he was supposed to be and I received him 12 hours after shipping with very accurate tracking the entire way! My little guy is very active, healthy and very strong for such a little guy (he's a little larger than a quarter!). I'm very impressed! I also contacted the company with some questions and got very prompt and caring responses.
CALIFORNIA, CALIFORNIA -- You know what's a great anniversary present. A frog, it's even better when it arrives dead and the company will not do anything to refund the order. This is unacceptable and one of the most pathetic excuses of a company I have ever dealt with. As someone who works at a store that sells both reptiles and amphibians this company is the equivalent of the puppy mill that dogs come from.
Both frogs (clown tree frog and pixie frog) were dead when they arrived and arrived a week late when overnight shipping was paid for. They didn't cover it due to how it's cold in our area but the problem is it took six days to arrive leaving the poor frogs stuck to freeze to death as a result of this company's negligence. I've had many animals shipped to me and this is by far the most cruel and horrible way that I have ever seen a animal shipped. It's clear to see that this company cares about one thing and one thing only, your payment.
They didn't even say sorry or act like they care that 2 frogs froze to death because of them. As someone who professionally deals with animals please disregard this company and stay far away from such a horrible company. Please do yourselves a favor and avoid this company like the plague. If you're stuck on ordering anything from them it can wait. This is the most pathetic poor excuse for a specialized animal company I have ever had to deal with.
ROCKLIN, CALIFORNIA -- We ordered a baby avicularia pink toe spider. The company improperly shipped it in substrate (dirt) and the baby spider was killed during shipping. The spider was labeled with another breed of spider so we aren't even sure they shipped the correct baby spider.
We ordered an arboreal spider (they climb not dig) and it should have been shipped in a packed tube with lightly packed paper towel or tissues as they are very fragile. We have ordered many other arboreal spiders and never had them shipped in loosely packed dirt. The company demanded we pay them another $40 to ship a replacement spider despite their negligence in shipping improperly. Given that they clearly do not know how to ship these I am not comfortable sending them more money.
They don't breed the pets they sell! They are drop shippers who take NO responsibility for how the animal/spider was shipped and then demand the customer eat the costs. They threaten you with collections if you tell them you are going to do a chargeback.
SACRAMENTO, ILLINOIS -- Ordered two frogs. Paid $40.00 for overnight shipping. Finally 5 days later received 2 dead frogs! Contacted Blackwater and sent pictures and was told that they voided my live guarantee! WTF! Complete bull crap. They don't honor their own policy and now I'm out my money and no frogs! Stay far away from this company!
RENO, NEVADA -- Beware: They void their “7 day guarantee” because you didn't stay home all day waiting for delivery. Our tarantula was long dead before it even arrived and we were charged over $30 for shipping. Look at the online reviews. There are many many dissatisfied customers. Shop elsewhere!!
Bought 2 turtles from them and both turtles arrived dead!!! The packing was awful!!! Yup... I got my refund back but they don't refund the shipping cost, pretty much I wasted $45 in 2 dead turtles. Never again will buy anything from Back Water Reptiles. Just go online or youtube and you will see too many case of dead animals arriving from Back Water Reptiles!!!
OHIO -- I was suppose to get a hatchling python. And I got a rather larger snake. It could of been a mix up but they said they're hatchling. Are 12-15 inches. But the picture is her next to a ruler. But she's aggressive like she never been around a person before... I guess she isn't very tamed... And I honestly don't think she knows how to eat live food... Ima see how she does with thawed ones.
SACRAMENTO, CALIFORNIA -- My baby kingsnake died about 9 days or so after I received her. I've had snakes before and I know how to care for them. She died in the night after showing some obvious signs of illness the night before. She couldn't keep her balance while her head was in the air, like she kept bobbing back and forth, it was not right and kept opening and closing her little mouth, and emitting a "popping" sound. Also not normal.
Do NOT waste your time and money here! The owner, Sam, is very gruff with his customers, VERY unprofessional.
You can find MUCH better than Backwater Reptiles, and without a headache. I had a bad experience, my baby snake died a week later, and am out $140. I hope this company goes out of business, and I REALLY feel like wherever the animals DO come from, do NOT get the care they REQUIRE. It's so sad! :(
Reptile EXPOS however are a great place to purchase many different kinds of reptiles. An EXPO can come to different states once a year or so, just research one. And you can ask the breeder questions right there! :) much better option. Also, shipping an animal in a box long distances where they could get knocked around (and probably do get knocked around because it doesn't say "LIVE ANIMAL", like it should. You just really never know how a business operates when they are far away.
Also if a reptile company catches wild animals, there is a very good chance they will die shortly after being in captivity, as it is NOT natural for that particular animal. Wild animals do not like to be in the same spot all the time, so what will happen when they are put in a cage? I must help to add my voice to help others avoid a possible dead pet! Good luck!
FLORIDA -- I ordered from them, and they did ship out everything as soon as possible like they said. They say everything comes with a live guarantee. My reptiles arrived dead. Needless to say I contacted them immediately. They said I must have done something to them, that this doesn't happen to them. I explained, I received them this way, and was called a liar. I was told if I tried filing a complaint anywhere I would be sued, and if I filed a charge back, I would be placed in a collections agency, and have to pay anyways. They are very rude, and very unhelpful.
Plenty of other reviewers have stated same experiences with them. Many of their animals are sick or emaciated on arrival, if they are not dead all together. I wish I would have looked them up before ordering and saved myself a big mess. To all future customers of backwaterreptiles.com who do read this, please look at all the other negative reviews from people scammed out of their money just like me. Buy your animals locally, or do your research before trusting innocent animal lives at the mercy of idiots.
CALIFORNIA -- Sam Sundberg owns this "company". He is actually a "drop shipper". He never actually sees the animals he supposedly assures you are "healthy". He and his staff pose as customers to post glowing reviews of his company. This is well documented on other sites with solid support for the claim. I bought 3 turtles. 2 were great, one arrived sick and eventually died.
He refused to do ANYTHING and THREATENED to send me to collections if he lost the dispute with the credit card company. I can afford any lawsuit so I told him to do his best. I replaced my son's dead tortoise with a healthy one from Arizona Sulcata. Stay away from this guy. There are better, more honest and even CHEAPER folks out there. Learn from my experience and do you research. I will provide copies of all my comms, emails, pics etc to anybody who would like to review them.