AUGUSTA, GEORGIA -- The furniture is poor in quality and the customer service is worst. First I waited ALL DAY for my furniture to be delivered. And when I say all day, I mean it wasn’t delivered until after the store closed. We were promised a times frame around 12noon, but the delivery men didn’t show up until after business hours (on a Saturday) so that was a waste of a day. The manager showed up at our house to make sure his men showed up and when given the opportunity to apologized to us in our face, he said nothing.
Now here it is, less than a year later and I have a problem with one of my warranted items. It’s been 2 months since my initial complaint and the manager has yet to contact us or show up to follow up on our warranty claim. PLEASE DON’T PURCHASE FROM THESE PEOPLE!!!!!!!!!!!!
LAKE PARK, FLORIDA -- Bought chair/recliner 2/4/11. 11/05/13 asked to have repaired. Stuck in half open state. I kept checking to have repair. NO LUCK. Elvira Gonzalez very helpful.
Nov. 8, 2013: The small man behind the last desk [50 feet from me] "John","Yelled out that they would call me the next day. I brought my wife home from the Hospital. NO ONE CALLED.
I am 79 3/4 years old and NO ONE YELLS LIKE THAT TO ME. Guess what STILL LOCKED IN 1/2 open spot. WHAT NOW DO I DO??? I'm the ONLY ONE THAT USES THE CHAIR. NO body else [but wife] lives here. Still like my chair, but hurts my back getting in and out of MY CHAIR.
I have called "Service Master" twice NO HELP.
Robert M. Hood
Phone: 561 694-9124
Badcock is just the worst store anyone could visit. Please don't buy a dime from them. Furniture is the cheapest and customer service is terrible. Add reply
Badcock Furniture Complaint
PENSACOLA, FLORIDA -- I have purchased a daybed that comes along with a twin bed/trundle. It was purchased on 2/5/2011. It was delivered on 2/15/2011. However, the bed was delivered, but not the twin bed/trundle. I ask the ... read full review1 Replies - Latest reply on 03/17/2011
TAMPA, FLORIDA -- Recently, I purchased a Sofa at Badcock Furniture in South Tampa. It took a few days for the store to receive the Sofa from their warehouse, and when I went to pick it up, it was covered with plastic and a form of paper to shield it from dirt adn damage. I took it home in my friends pickup and when I got home, I removed some of the plastic and noticed that there was a rub mark and a tear to the fabric of the sofa. I took it back to the store, and the sales lady took it back without any issue (though she did say that she thought it may have been damaged and it did not surprise her that I had to bring it back). I asked if they would include free delivery for the reorder as it was the companies fault that it was damaged. She had to check with a manager. A manager called me back about an hour later, and said that they could not give free shipping, as they did not know whether I damaged or they did. This manager was not kind in her tone, and was very distrustful of me. I finally decided to cancel the order, and told her so, and only after this did she relent to deliver the couch to me. Overall, I had a very poor experience ad Badcock and would never go back there for anything again, nor would I recommend it to anyone. There are plenty of good furniture stores in Tampa...Badcock should be near the bottom of the list. 1 Replies - Latest reply on 07/14/2010Add reply
LYNCHBURG, VIRGINIA -- My husband and I have been faithful customers to Badcock for the last two years to date. We went to make our final payment today online and came to the surprising realization that managing your account ... read full review6 Replies - Latest reply on 01/30/2011
FT. LAUDERDALE, FLORIDA -- Badcock Furniture Store Provides Horrible Customer Service. After paying over 75% of my balance due, I informed Management that I would be making a payment a week late. I was then informed that it was not a problem, but received harassing phone calls several times daily both on my work and cell phone.
3 Replies - Latest reply on 01/08/2010Add reply
After informing the customer service representative to stop calling my job, I was informed (in other words threatened) that they would come pick up my merchandise.
I have read reviews on the three stores mentioned above and while I do not doubt their authenticity or sincerity, I would like to help try and calm some anger and dissatisfaction. My husband has recently ... read full review4 Replies - Latest reply on 03/09/2009