GRANADA HILLS, CALIFORNIA -- Ordered to items to-go at Baker's Square - Granada Hills. Got home... one item was missing. Called restaurant, was told "It's the responsibility of the customer to check the order before leaving the restaurant". Guy on phone screamed, hung up on me twice. Would not refund money. Called back several times. Other employees answered the phone, everyone let me assume screaming guy was the manager. No one could/would find a phone number for a regional manager.
Called Baker's Square restaurant 800 number / emailed complaint. Called the restaurant next day, another man answered... Said he was the manager. Said he'd mail my refund. Asked if he could call Baker's Square corporate office and tell them the issue had been handled. I said "yes". Have not received the refund. Also, there was a 5-inch hair in the food item I did receive.