Horrible Customer Service & Product
REDWOOD CITY -- Don't buy trees from Balsam Hill, period. Its pretty simple. I have had the WORST experience with this company and I've absolutely had it. First off, the tree looked nothing like it did in the elaborate photos they had on their Balsam Hill website. Second, after just 1 uses there were literally hundreds of lights out all throughout the tree. When I called their customer service line this year for support they offered to send me "a set of lights". Thanks, but guess what... I paid over $1500 for a Christmas tree from Balsam Hill in the hopes that this would be the last tree I'd need to buy for myself and my family for at least 5 to 10 years. The company refuses to replace the tree and I cannot send it back because they don't do repairs at this time of year.
I would never recommend purchasing from this company. After doing more research I found they have only been around for a few years in business. Hopefully this is their last.