Balsam Hill

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Don't buy these trees
Posted by on
I was sold on the realistic look of the Balsam Hill trees and was told how incredibly easy the setup was. I bought a 7.5 ft tree with both clear and colored lights for about $800. The first year my son and I got the tree up--not without problems but we managed. The second year I was on the phone with a tech support person for over 2 hours (no kidding) as he walked me through getting all the lighting connections right. Their schematic is a joke and there are basically no other instructions. The inside area of the tree is a mass of cords, all the same color (so no distinction between the cords for the clear vs. the colored lights) and they so very helpfuly put little yellow or red stickers on the plugs so as to distinguish them. Only one problem--the little stickers have a tendency to fall off. I tried to take notes from what the tech support person was telling me to do but of course, since you only put up a tree once a year, when I got out the instructions this year, I once again had difficulty figuring it all out. Gave up in complete frustration and bought a fresh tree.
     
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tnchuck100 on 2009-12-06:
For $800 I would expect the tree to self-assemble.
Anonymous on 2009-12-06:
Ahhh the spirit of Christmas.
An 800 Dollar Tree, a schematic and tech support to assemble it.
PepperElf on 2009-12-06:
tnc - and to sing Christmas songs to me too.
Anonymous on 2009-12-06:
It should also be able to pack itself up and walk its way to the garage after Christmas. $800, seriously?
JR in Orlando on 2009-12-07:
$800.00 for a tree? She got it right the first year. This just points out when you have something you only frequently do, it is better to write your own schematic and tag the wires then to rely on what the company does.

I have replaced the belt on my dryer several times. Instead of looking for the instruction book, the first time I drew a picture (not very pretty) on the inside wall of the dryer of where the belt went and around which wheels. As a result, when I had to do it again, it was a snap.
Skye on 2009-12-07:
They have a Vermont, white spruce for $2999.00 that I have my eye on!
Cheeky_Monkey on 2010-04-20:
I would never buy from this company based upon my experienced of using this company. They are a nightmare to deal with once your tree fails (and it will fail)! They do not stand behind their products, their customer service sucks and they basically do not honor their warranties. DO NOT BUY FROM BALSMA HILL!
CheekyMonkey on 2010-11-15:
Our 12' tree from Balsam Hill cost $2000. It is nothing but junk. Its poor quality and most of the lights no longer work. Their customer service sucks. They do not care. Never, never, never buy a tree from Balsam Hill. Its the biggest mistake you will ever make. This company needs to go bankrupt. It fully deserves to.
Robin on 2011-08-03:
Unfortunately I did not read these type of comments until now. I too purchased a Balsam Hill tree. The third time we tried to use the tree the lights would not work. Called support and wanted to get a new one per warranty for Christmas. No go, you have to call between February and August. Called today August 3, and the manager was cynical about playing it to the wire on the August call. Sorry, I just wasn't thinking about my tree all that time. Anyway, he thought they no longer had my tree but I could get a credit towards a new one minus, mind you, 10% for each I had the tree. I asked if that counted the year I could not use it?
I don't know how long you all keep up your tree but if it is a month per year then your tree at 800.00 dollars or any of their prices should last longer than two months.
Nancy on 2011-11-21:
Ditto Ditto Ditto
We've had nothing but trouble.
Purchased 2 trees from them. Yes the foliage looks wonderful. But no lights ! different sections died after the second year.
Now..it's a joke. 25 percent works. Total waste of money...and forget customer service. It's non existent. They say check the fuses and the bulbs. That's easy..2400 bulbs later!
So if you're ordering one...be prepared!
fran on 2012-12-24:
The lights on the tree don''t work. The complaint dept. has the rudest people and will not DO Aanything but send you new lights that are impossible to put it. They do not stand behind their product. Do not ever order from thiscompany company.
tink on 2013-12-10:
I ordered on Saturday night around 11PM. I sent a cancellation right away but got a really fast reply that it was already shipped and will cost me 50 bucksdb to return it. There are reviews regarding the pre lit trees from this company that are either glowingly positive or abysmally bad. Makes me wonder who exactly are writing all those positive reviews. (They all sound too similar Balsam Hill staff, so change up the style a little) Needless to say we are sending the unopened tree back due to too msny horror stories. Additionally there aren't a lot of reviews that are older so the 600 Dollar Tree will be in The Dump too soon. Sorry I didn't do my homework.
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Horrible Customer Service & Product
Posted by on
REDWOOD CITY -- Don't buy trees from Balsam Hill, period. Its pretty simple. I have had the WORST experience with this company and I've absolutely had it. First off, the tree looked nothing like it did in the elaborate photos they had on their Balsam Hill website. Second, after just 1 uses there were literally hundreds of lights out all throughout the tree. When I called their customer service line this year for support they offered to send me "a set of lights". Thanks, but guess what... I paid over $1500 for a Christmas tree from Balsam Hill in the hopes that this would be the last tree I'd need to buy for myself and my family for at least 5 to 10 years. The company refuses to replace the tree and I cannot send it back because they don't do repairs at this time of year.

I would never recommend purchasing from this company. After doing more research I found they have only been around for a few years in business. Hopefully this is their last.
     
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Alain on 2010-10-09:
Looking at your review, as well as others, you can be assured I would never consider buying a tree from these folks.
Doug10 on 2010-10-21:
Thanks, Alain. I just hope enough people see this and learn from my own stupidity. :(
CheekyMonkey on 2010-11-15:
We too have had no end of problems with our $2000 Balsam Hill tree. The quality is poor and their lights go bad after one use. They have basically no customer service. All they care about is selling their trees, taking your money and have no intention of helping when there is a problem. Oh yes, you will get problems. Do not buy a tree from Balsam Hill. This company is a rip-off, despite all their marketing to say otherwise. Stay clear of this company and buy your tree from anyone but this outfit.
Steve on 2012-01-04:
Add us to the list with Alain. This site, along with BBB research, has helped us not to be disappointed. We'll stick with a local company.
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Balsam Hill - Poor Customer Service / Defective Products
Posted by on
REDWOOD CITY, CALIFORNIA -- Do not buy from Balsam Hill (www.balsamhill.com) . We have had no end of problems trying to get their customer service to assist us. They do not care. We could not recommend this company to anyone. Spent almost $2000 on a tree with defective lights after just 1 month. 3 months later still fighting with them. They will not issue an RMA. They do not return calls. At this time we have filed a chargeback with our credit card issuer. There are plenty of others that have complaints with Balsam Hill and many negative reviews.

Wish we had done more research prior to purchase from this shady outfit.
     
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CheekyMonkey on 2010-11-15:
After a 5 month fight to get them to swap out a defective part, now more than 50% of the 4500 pre-installed lights on the tree DO NOT WORK. When calling them, they said, "oh well, replacing light bulbs now and again is something to be expected". So after just ONE Christmas you have to replace over 2000 lighst bulbs? Is that a joke? They think that's normal? Do they think the general public is stupid? Its not acceptable and its a clear sign of the defective product Balsam Hill provides. Ask for a warranty claim and they just blow you out. Their 5 year and 10 year warranties and just a marketing ploy to get your business. Balsam Hill is a worthless company and are nothing but scam artists. DO NOT BUY A TREE FROM BALSAM HILL !!!
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