Banfield Pet Clinic Consumer Reviews - Page 2

I took my 2 year old bull dog to get his shots updated. They had me leave him there for a couple of hours and they said that he was stressed out and sedated him without my permission. He got sick from the medication vomited and choked to death. To add insult to injury I talked to an old classmate who used to work there and found out this wasn't the first otherwise healthy pet who died in their care during routine services.

I called Banfield to let them know my dog had died 2 weeks ago and they told me I couldn't get out of the contract. They said I have to pay the monthly charge for 2 more years. I can't believe they would make me pay when I no longer have my dog!!!

PASADENA, CALIFORNIA -- Banfield Pet Hospital Location No. 109 at Pasadena, California, do not honor appointments. We have waited 1.5 hours for an appointment we made, for each visit. It seems there is no point in making an appointment as they treat all customers on a walk-in basis. We made a complaint re the above and their response was to cancel our insurance. Their insurance, Wellness Plan, does not prorate, so if the service is bad, you have to stay with the vet for the remainder of the year.