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Bank of America NSF Fees. Treacherously Designed Computer Programs
Posted by on
I have been a Bank of America Customer since 1999. I have personal and business checking accounts with them and have been increasingly disgusted with their practices. Lately, it seems apparent how they will make up the $34 billion CNN reports they need to raise:

NSF FEES.

The computer programs are designed to treacherously maneuver credits and debits to create NSF situations.

When the account has a lot of funds, charges come in, pend, and are paid within a few days. When the account is low on funds, charges raise pass the pending stage and quickly post to create a NSF situation which they will happily "cover" for you while charging $35 as many times as possible. The only way to document this is to printout your bank statement 3 times each day for a few months and you can then prove this is happening.

Two days ago, my business account dipped to $67.95 and a $45 check came through and was paid. Close but not NSF. My account balance was then $22.95. Later I received a NSF email alert on that very check and again checked my account. It still listed a balance of $22.95 with no pending charges. Since it is nearly impossible to make phone contact with your local Bank of America, I drove to the nearest branch 20 minutes away. It took 30 minutes for the bank representative and internal phone support to tell me we'll all have to wait until the following day and see if the charge shows up, then they'll remove it because there's no reason for it.

This morning I see a $35 fee even though the account never was in the red, pending or cleared.

What does this prove?

The computer program holds dominance over bank personnel. Doesn't it seem like a simple thing for the Bank Rep and Internal phone support to see the wrong and correct it immediately? Rather, they have to wait until the next day to credit my account. As a business owner, I might be too busy to spend an hour or two fussing about $35. In the past, I've just overlooked this type of thing and wrote it off being too busy to worry about it.

What is the solution?

A class action lawsuit. If enough bank of America customers printout their online bank statements 3 times each day, it will become crystal clear to any judge that the Bank of America Executives feel the best way to rob a bank is to own one.



     
Replies
Raising Interest Rates
Posted by on
WISCONSIN -- Bank of America, raising interest rates. Received my letter beginning of April like thousands, maybe millions of other Bank of America card holders. Three other people at work received the same letter at the same time I did. Never late, low balance and excellent credit rating. My base interest rate was 11.99% and I never usually carry a balance, however they offered a 3.99% promo offer for charges made December 08 through Feb 09. So I used card for some holiday purchases. Of course after they sucked you in to the promo rate now they hit you up with a huge interest rate increase. I inquired online through my account as to why and here is there lame ass response. Customer service at its finest. Unfortunately they just don't care I have had my card since 1983 and have another 30+ years of potential credit card usage. Mostly for business expenses and reoccurring automatic bill paying. They will never see any business in any form from me again.

I will use the opt out offer to freeze the 3.99% rate and will not close the card just cut it up.

Hopefully many others will do the same and screw them....J.


Subj: Re: Bank of America Gold Visa - General Account Information


Dear

Thank you for your inquiry dated 4/7/09 regarding your new APR. We are
happy to assist you.

Bank of America periodically reviews all of our accounts to determine
the appropriate APR. After reviewing your account, the APR will be
increased from 11.90% to 19.99% on 05/06/2009.

We apologize for the inconvenience this process may cause you, but for
further information it is imperative to contact us directly at
1.800.421.2110. If you are outside of the United States, please call us
collect worldwide at 888.801.3723 and request to be transferred to the
number above.
(J. comment: This is my favorite part of their response, I almost fell of the chair laughing)

We value you as a customer and appreciate your business. If we may be of
further assistance, please contact us again by e-mail. Thank you for
choosing Bank of America. Have a magnificent day.

Sincerely,
Ricardo Carrillo, Bank of America



OK so email me then and let me know exactly why you are raising my
interest rates.
---------Reply Separator---------

Dear

Thank you for your e-mail. We apologize for any inconvenience you have
experienced.

We have received your request for a telephone call from Bank of America.
We regret that we cannot make outbound telephone calls via e-mail
request. If you would like to communicate with us through e-mail, please
reply to this e-mail with the details of your concerns.

If you would prefer to speak with a customer service specialist, we will
be happy to assist you by phone at 1.800.421.2110, we are available 24
hours 7 days a week. We appreciate your understanding in this matter.

Once again, we apologize for any inconvenience this may have caused. We
value you as a customer and appreciate your business. If we may be of
further assistance, please contact us again by e-mail. Thank you for
choosing Bank of America.

Sincerely,
Luis Guerrero, Bank of America

(ME)
Message text: I wanted to write you and let you know how disgusted I am
regarding the letter you sent me regarding raising my interest rate from
3.99% to 19%. I have been a long time BOA customer, never late, pay off
account etc. And this is the way you treat me, and you are using my tax
dollars from the bail out. Please contact me I want to know why you are
doing this.
     
Replies
Don't Deposit Checks If You're In A Hurry
Posted by on
FAIRLESS HILLS, PENNSYLVANIA -- First off, let me just tell you that I'm 18 years old and I am buying my first car. Being that I am young, with only one credit card that has a $300.00 limit, I could not get approved anywhere for a car loan, nor could my mother. So what I did was I had one of those checks that Chase gives out every so often, in my grandmothers name, that entitled her to a $12,500 limit and to use those checks however you see fit. We used this method to buy my older brother's car, which is actually good because the interest rate is lower, and you can pay it as fast or as slow as the minimum payments will allow. So anyway, I had my brother deposit that check for $12,000 to my Bank of America account, as well as a $1,000 personal check from my grandmother to cover the down payment on the car.

My brother calls me back saying that they said I would have to wait 7 days for $4,900 to be deposited, and then 9 days for $7,000 to be put back in (2 days apart, not 9 days after the $4,900). I had scheduled a car pickup for this Friday thinking that checks only take a few days to process and be put into an account. Knowing this, the car dealer wasn't too thrilled about it. And I don't want to go saying "Well if they don't hold the car, oh well, tough on them." No, because I REALLY want the car that I bought. I called Bank of America over the phone and she must have thought that I was some sort of idiot because she was explaining to me "We put holds on these for a reason." If the hold is simply to verify that the funds actually exist and can be taken from the one bank to another, no way in hell does that take 9 days.

They just want to sit on my $12,000. Now I'm in a bit of a situation. The personal check for $1,000 cleared up the next morning (today) so I have that, and I already had made the down payment so that's not an issue. I'm going to go to the Bank today and see what kind of response they give me and I know I will walk out having accomplished nothing. The only thing that I could really do is, if approved, my fathers account at a credit union has Convenience lines of credit for up to about 10,000. If that's approved, I can use those funds to get the car immediately and not lose the deal, and just pay that off when BofA decides to let me use my $12,000.

I just think it's ridiculous that they will still hold on to the money even if they called JPMorganChase and they confirmed that the funds are available and/or have been transferred to Bank of America, and they're just sitting on it, not letting me use it. I'll be damned if I lose out on the car. We all know that car buying isn't a pleasant experience, but I was hoping that buying my first car would be a happy occasion, but Bank of America is just making it a royal pain in the ass.
     
Replies
B of A Won't Cash An Attorney's Own Account Settlement Check For Client
Posted by on
LAS VEGAS, NEVADA -- Can you believe this! My Attorney's client who was issued a settlement check drawn of the Lawyers Trust Escrow Account (25 years old) with B of A ... walked into the main downtown branch here in Las Vegas and offered the $15,000 check to the teller to be cashed. 1st. he was told they could not cash the check because he did not have an account with them ... after protest, they reconsidered and then told him they do not have that much cash on hand and could not cash his check. After much protest he asked for $5,000 in cash and a $10,000 bank cashiers check ... they informed him that he must have account with them to be issued a bank cashiers check.... after another protest to see the Bank Manager ... who stated that his State of Nevada DMV Photo ID Card along with his Original Birth Certificate and his Original Social Security Card .... WERE INSUFFICIENT IDENTIFICATION for Bank of America. The client called his Attorney who's signed the check it was drawn on.

The Attorney went round and round with the Bank Manager, telling her that he recognizes his clients voice and would okay the check for cashing ... also B of A makes everyone get finger printed and charges $5 as well. But to no avail was the check still going to be cashed. The Bank Manager insisted for a Passport ID, or a Federal Gov't ID, and or a Major Credit Card ID. The lawyers client produced 4 forms of valid identification and the check was telephone verified by the issuer, the client agreed to be finger printed, pay the $5 check cashing fee, accept a partial cash payment now, with a Bank Cashiers Check on the balance.

Can you believe the lawyer has to get the cash from his bank in person himself with the client and handle this fiasco at his bank. I would say Adios Bank of America ... where the hell is customer service? Good Riddance B of A you should not be bailed out, but butted right out of business for good!
     
Replies
Bank Of America Holds Me Responsible For Their Failure
Posted by on
SILVER SPRING, MARYLAND -- Time line:

2/9/09 - I make an electronic payment of $700 to be paid on 2/17.
2/10/09 - I realize that another payment I had made earlier in the past week was going to post on the same day. In fear that I will overdraw my account I called BoA and asked to stop payment on the $700. She said "No problem! It looks like it hasn't processed yet so it shouldn't be a problem!"

As of 2/20/09 - Avail Balance was $500.73.

Fast forward to today 2/21/09 - I drive up to the ATM to withdraw some cash and my balance is -$125.14 with pending transactions so it will most likely be -$300+. I rush home to check my account to find that the $700 did in fact go through. How could this be????

No. 205. 10 Regulation of E states that a financial institution must honor a stop payment on an electronic payments pre-authorized if the request (orally or written) is made at least three business days in advance of the date the payment is due.

So I call BoA explained my problem, the representative originally states that there is a record of my call on 2/10 and stop payment request and puts me on hold to see what he can do about removing the overdraft fees which by now amount to over $300 worth. The representative informs me that he can only remove half of the over draft fees and that's all he can do. WTF?. I ask to speak with a manager. The manager claims that there is no guarantee on stop payments, which is stated in the terms of service of BoA. I ask him why I had not been told this, and for all the advertising of the "stop payment" option why there is no mention that this is guaranteed? He continues to repeat that it isn't guaranteed and that he cannot verify what the representative on 2/10 said or didn't say, ultimately going on to argue that this is not a "bank error". I explained to him what federal law requires of BoA to do and how is it that their terms and conditions somehow contradicts their obligations in this case. He hangs up. I called back and the call center had closed at that point. How convenient.

I researched BoA terms and conditions and FAQ, and I've learned that even if my stop payment is unsuccessful I am supposed to receive notification of such at which point I will be held responsible for the overdraft fees. I've also learned that Bank of America is pretty clear in its service agreement about canceling payments.

NOTE: BOA Service Agreement as it relates to canceling payments:

"E. Canceling Transfers and Payments (does not apply to Transfers Outside Bank of America)

* Bill Payments
o In order to cancel a payment (including a payment you scheduled from an account maintained at another financial institution) you must sign into Online Banking and follow the directions provided on the Bill Pay screens. The cancel feature is found in the Payment History or Recurring Payments sections of Online Banking.
o Future-dated payments can be cancelled prior to 5 P.M. ET on the third bank business day prior to the scheduled delivery date.

* Transfers
o You cannot cancel a 1-time immediate transfer after it has been submitted in Online Banking and the information has been transmitted to us.
o Future-dated and recurring transfers can be canceled prior to midnight ET on the bank business day prior to the date the transfer is scheduled to be made. If the transfer's status is In Process or Processed, you can no longer cancel it. After you cancel a future-dated transfer, the status changes to Canceled. Canceled transfers remain under Review Transfers.

Alternative Method

Note: The easiest and most convenient way to cancel a payment or transfer is through the method described above. However, you may request to cancel a scheduled or recurring payment or a future-dated transfer by calling us at:

* For accounts located in any state except California: 1.800.933.6262
* For accounts located in California: 1.800.792.0808
* If you are calling from outside of the continental U. S., call us collect at: 1.925.681.7600

We must receive your request three (3) bank business days or more before the payment or transfer is scheduled for processing. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. If you call or write to cancel a payment or transfer that is Pending, you will be charged for a stop payment in accordance with the agreement for the appropriate linked account.


F. Our Liability for Failure to Cancel or Stop the Transfer or Payment

If you attempt to cancel a payment or transfer in accordance with the above instructions and we do not do so, we will be liable for your losses or damages."


OK...So it's clear I'm supposed to get my money back right? Or is there something I'm missing?


I am deeply upset and frustrated by this situation and I'm not sure what I should do, because I feel as if whatever they told me today will be recorded on my account so I'm not going to have much luck with anyone else at BoA. As a full time student I cannot afford this, and this in my opinion is greatly unjust. This should not be tolerated.
     
Replies
Deposits Debited Days After Being Credited To Account For No Good Reason
Posted by on
FT. LAUDERDALE, FLORIDA -- I am registering this as a very strong complaint about Bank of America and it's policies in regard to accepting checks for deposit. I made a deposit on 1/9/09 in the amount of $5,270.93. Part of this deposit was a check from a company called Lynx Air International, Inc. The amount of their check was $1707.76. The amount was credited to my account at midnight of that night and showed on my account as available on Monday the 12th when I came in to work and checked the bank account. I proceeded to write checks and make payments based on the fact that Bank of America said that these funds were available and at my disposal. On Wednesday 1/14/09 I checked my bank account on line again as usual and saw that the amount of $1707.76 was going to be deducted from my account at midnight. I immediately assumed that the customer's check had been returned as NSF and called him and told him that his check was bad. He contacted his bank who said that Wachovia had already paid the check and the funds had been deducted from the customer's account and sent him a copy of the cancelled check. I assumed that there had been a mistake and contacted customer service on the phone.

They told me that "Risk Management" had decided to put a hold on the check that was deposited until 1/19/09. I asked why as the amount, according to Wachovia had already been paid to Bank of America. The representative I was speaking to said "because we are allowed to." I asked why and he said "because we are allowed to. I replied that that was no answer and asked to speak to a representative. He put me on hold for 30 minutes and still no one answered the phone. I went to my branch bank and basically got the same response from the bank representative. I went to another branch and got the same response except that this representative said that the bank had not finished collecting the money from Wachovia even though Wachovia showed that they had already paid Bank of America.

In this day and age all transactions and transfer of funds is done electronically and instantaneously. Now if you told me that the rider and his horse had to stop for food or that the horse that was carrying the satchel of money from one bank to the other had broken his leg then that would have been a different story. In other words, I find your reasons totally absurd and ridiculous and slanted to help Bank of America only. First in allowing you to use the money for free for seven more days and second to possibly allow my account to go into overdraft based on checks that I had written on an amount that Bank of America told me was in my account and available. I guess you people Love to collect overdraft fees. At $35.00 per overdraft that can add up to quite a good little bonus to someone there at the bank.

Probably the top executives as I am sure the regular tellers never see any of the windfall that you collect in overdraft fees. I am sure you feel very gleeful about this situation and find it very funny. Well I can tell you from experience that the small business owner does not find it funny at all and all you are doing is hurting the little guy to help the Bigger guys. And by that I mean Management at Bank of America. The final result is that I am being held hostage to the arbitrary whims of Bank of America about a deposit I made on 1/9/09. The bank said the amount was good and credited my account and let me use that money for three days and then took it away from my account. This is very poor conduct on the part of Bank of America. If the funds were going to be put on hold then I should have been told that at the time of the deposit.

Not three days after I had already been writing checks based on these fund being shown as available in my account. I wonder if a class action lawsuit may be in order. I will check with an attorney and see if I can cause a little pain to you, the big guys, like you do to us, the little guys. Al Vargas Aerospace Electronics, inc.
     
Replies
Settlement Fraud
Posted by on
On October 31, 2008 I contacted FIA card services for Bank of America in order to pay the remaining balance of my overdue credit card account. As specified by the customer service representative XXX, my remaining balance on that date was 718.49. I informed XXX that I would not be able to pay that balance and asked him if there were any alternatives. XXX informed me that I could arrange a settlement agreement for 560.00 but that it would have an adverse effect on my credit report. I then asked XXX if he could credit the latest months over limit fee and late charge because I would then be able to pay that amount. XXX informed me that this would be acceptable and proceeded to credit the latest month over limit charge and late payment charge and process a phone payment of 655.00 to pay off the remaining balance. Upon receipt of payment I informed XXX that I wished the account to be closed and was told by XXX that the account was now paid in full and closed.

As of early December I received a statement that says I have a remaining balance of 65.16. The statement shows that the previous balance on the account was 718.49. It also shows that there was a payment of 655.00, a late charge credit, an over limit fee adjustment all being applied on 10/31/2008 bringing the total amount applied to the account on 10/31/2008 to 725.00. However, it also shows Bank of America decided that they would reverse the late charge adjustment on 11/21/2008, 3 days before the end of the billing cycle. They also proceeded to charge me interest on the reversed credits after my account was supposed to reconciled and closed.

Shortly after receiving the statement I also received a letter stating that I agreed to a settlement of 560.00 for this account and that it was being reported to the credit bureaus. This is completely false as I agreed to no settlement and paid my balance in full as of 10/31/2008 as noted on my statement.

I then contacted Bank of America on 12/11/2008 and spoke a customer service representative informing them of the mistake that was made with my account. The customer service representative then informed me that the individual that accepted my payment (XXX) went back into my account and reversed the adjustments on 11/21/2008. I informed the customer service representative that this was unacceptable and that I would like to speak to a manager. I was then placed on hold for 54 minutes at which time I decided to call back. I then spoke to a customer service representative named YYY and explained the same situation to her. YYY informed me that I had agreed to a settlement of the account in the amount of 560.00. I once again informed YYY that I did not agree to any settlement and that I had paid my balance in full as of 10/31/2008. YYY proceeded to place me on hold again and transferred me to a Mrs. ZZZ (she would not provide a last name) of the Norfolk division. After Mrs. ZZZ reviewed the account she apologized for the mistake and informed me that she would be sending an email to the loan department to rectify the mistake and that I should call back in 2 days.

I then contacted Bank of America on 12/15/2008 and spoke to customer service representative TTT. TTT informed me that I had a remaining balance of 65.16. I once again explained the same details and was informed by TTT that the reason the overdraft limit fee and late charge was reapplied was because that when I paid off the account there was a remaining balance of 1.67 as the finance charge. I then informed her that on 10/31/2008 I overpaid the account in the amount of 6.51 and that that amount would be enough to cover this finance charge. TTT then requested a contact number so that she could have an account manager contact me regarding my account.

I am still awaiting that call.

WORD TO THE WISE. NEVER PAY ANY AMOUNT TO CLEAR A BALANCE FOR A CREDIT CARD OVER THE PHONE WHEN ACCOUNT IS IN DEFAULT. REQUEST IN WRITING OF WHAT YOU WISH TO DO. GET IT NOTARIZED AND SEND BACK COPY OF NOTARIZED LETTER ALONG WITH PAYMENT.
     
Replies
Cashier's Check Hold
Posted by on
LANCASTER, CALIFORNIA -- After being a loyal customer with Bank of America through good times and bad for DECADES, I have finally decided that I no longer will tolerate being treated like a criminal.

I brought in a $5500 commission check from my employer (a long respected local major Real Estate firm) to the local BofA branch I always use on Wednesday 7/16/08 and attempted to deposit it into my account. I requested that it be posted immediately as I had a business trip scheduled for the next day. I was told no, they had to hold the check. I very politely requested access to $1000 as needed about that much for my trip. I was told that a two day hold was required and was referred to "supervisors" who turned out to be the greeters at the front of the bank. After telling my story, one of the greeters took my check and said he would ask the manager.

After a few moments, the greeter came back, looking rather abashed and said it was not possible. I took the check and went to the bank it was drawn on, a local bank a few miles away. That bank took it and cashed it with no problem. The cashier patiently listened to my story. I was so pleased that I immediately opened a savings account. The teller hesitated when she opened the drawer and suggested that I carry a cashier's check back to BofA instead of all that cash, since they "wouldn't put a hold on that".

I agreed, but then asked for $1000 cash, and the rest made into a cashier's check, just to make sure.

I went back to BofA and deposited the check (there was a whole new crew - all very young). After the deposit was made and AS I WAS TURNING AROUND TO WALK OUT, the teller said there would be a two day hold on the check.

I turned around and very loudly said, "You're putting a two day hold on a CASHIER'S CHECK???" Everyone in the bank heard me, and one older woman in line made a wry comment how our money isn't ours anymore. I ranted (no swearing!) about how my husband and I had been BofA customers for decades and I just couldn't see the logic in holding a CASHIER'S CHECK drawn on a local bank when in real estate we regularly transfer hundreds of thousands of dollars instantaneously, why ON EARTH would it take 2 full days to verify the validity of a cashiers check drawn on a local bank that's just a phone call away?

The cashier then rather sheepishly said I had immediate access to $100. I stared at him disbelievingly for a second, stormed out and swore I would close my account and never do business with them again.

After coming back from my business trip the next day, I found 3 NSF charges on my account. I called customer service (what a joke of a name) to request that they be removed due to the circumstances. I was told no. I asked to speak with a supervisor, who also said no, I had been informed of the hold, therefore they were not liable and I had to pay the charges.

I was very upset and told her I couldn't understand their logic, especially with a long time customer. She was very snooty with me and told me she did not have to listen to such language - I had to think about what I had said, it was "damn". I was absolutely speechless. Not only was I being treated like a criminal by my own bank, but I was being lectured on using an extremely mild expletive by some kid??? Then I told her that after over 25 years with BofA with service getting worse every year, I was closing my account and hung up. I think I used the word "hell" in that rant. Bad me.

(On a side note, my husband called them about 1/2 hour later and demanded that the charges be removed and THEY REMOVED THE CHARGES. Does this smack of sex discrimination - they refused to do it for me but did it for him - or just that my hubby is more forceful and browbeat them into it? Who knows.)

I have already been burned by the "biggest first" NSF scam a few years ago. Due to a bookkeeping error that I readily admit, five items came through at the same time, but instead of paying them in the order they were received, the largest one was paid first, which left me with FOUR NSF charges, instead of the one I should have had.

I have found with very little research that NationsBank (one of BofA's predecessor organizations) was involved in a class action lawsuit in 1999 that was settled for $9 million dollars, for this very practice. So they paid a chunk of cash to make the suit "go away", but continue to "help" their customers by deciding FOR us which checks/payments should be posted and which should be NSF'd... Wait a minute... Since they were all paid against the account with their "overdraft protection", why would it matter which order the checks were posted EXCEPT to garner all those unnecessary NSF fees and therefore boost their revenue???

But I digress...

After waiting a few days to make sure everything has cleared, I am closing my accounts with BofA forever. My husband and I will be banking with a local company that actually cares about people and the value of loyal customers.

I am DONE with Bank of America.
     
Replies
Predatory Over Draft Fees
Posted by on
MIAMI, FLORIDA -- Hi I had been with Bank of America for 11 yrs. I got my parents to open a personal and commercial account with them.

Our whole family was on Bank of America.

Recently, I ran into trouble by over drafting my account on 3 items. It was my responsibility to pay for my mistakes so that's what I did.

Until pay day, my account remained close to $0. Usually floating around $20. My mistakes started when I assumed that the online banking system showed all transactions immediately.

I checked my bank account everyday watching for any item to come in so I can borrow the money and deposit it before the end of the day.

I started noticing a trend where if I bought 3 $1 items in the morning and made a $200 purchase at 11:00 pm they will rearrange the items so that I overdraft for each little item.

I called customer service and they told me that they were doing us a favor by doing this because they survived their customers and the majority wanted the larger amount to come out first. The good thing is that will also put the deposits first.

Once again, I was like alright well, what can you do. So I paid it again.

After paying my bills and the overdrafts my bank account again floated around $20. So I stopped using my card.

The Wednesday before payday, I made a check to my doctor that was post dated for Friday. One of my doctor's staff didn't notice and deposited it on Thursday. All the while I'm keeping a check on my bank account online.

At 2:00 am on Friday morning, I checked my account and was happy to find that my account made it to payday without over drafting. Come morning (5 hours later), my account said I had over drafted on Thursday for 2 items, (1) The check and (2) a $3 purchase.

I was livid so I called customer service and the lady went into a script on how their system works. After asking her how it was possible that the bank can say they paid the check on Thursday but not report it on Thursday. She continued into the script and said that their online banking system isn't always immediate (contrary to what their commercials advertise).

I went to a branch and spoke to an official. He said that his hands are tied and tried to get me a refund. But, to no surprise, it was denied because (get this) I had too many previous overdrafts already!!!

I closed my account. Now they are billing for $9.95 that they paid after the account was closed.

My only advice is to not bank with them unless you have excellent credit and a lot of money. Otherwise they don't care about you.

They will step on you, take your money, and then with a straight face say that since you've already given us all your money, we can't give you any back. But, if you haven't paid us any, you can have it back. Sounds logical huh?

     
Replies
Online Banking, Refunds, Deposits, Fees, New ATMs And More
Posted by on
FLORIDA -- I am glad to see another recent post! This has been happening to us off and on over the past 5 years. But this last one less than a month ago is it!

We are a small business who relied on the online and payroll services till we were told there is something with a post, a hard post and available. So I do not check the accounts everyday anymore. What good are computers if you can be accurate by paper and pencil!

Now that BOA has the new ATMs that takes the checks and reads them and the money is posted to your account if deposited by 8 pm is a line of crock too. Two weeks ago we deposited a check to find out 6 days later that they had put a hold on it. Deposited it on the 16th, the deposit slip said it would post on 5/16. Here we are depending on the monies to pay our suppliers and vendors. To receive a letter on the 24th stating the funds were being held till 5/28. Crediting our account $100 of the $1,180.00. They did not first attempt top send out the letter till the 19th, then added more postage on the 21st. So in 8 days we are bouncing 20 transactions, then the fees from BOA on top of that which are $35.00 each. And then the suppliers that we paid which had bounced, their fees.

My husband went in to the bank and first they told him that there wasn't anything they could do. Gave him the "Post, hard post, and available" motto. That is when I pulled out the deposit slip and it stated right on there that it would post to the account on 5/16. He went to where we opened the account and spoke with the bank manager. She refunded 17 of the 20 bounce fees that had posted to the account. Never the less those bounces fees had a roller coaster effect on what we had deposited after that too. Yesterday I went to sign on to post a payroll check to notice somehow we were in the negative again when my ledger read $882 as the balance. After 3 hours on the phone trying to find out BOA legal department. I get 3 different address to send a letter to. No one person to speak within the legal department. But was supposed to be refunded again $800 + in bounce fees. Only to find out today went I went to pay for supplies that my checkcard was denied.

I have been since 10 am going through all deposit slips comparing statements and my ledger. There's show checks that have cleared my account but they still returned them. This is about 5 of those. Then they add back in the monies from the bounced checks which throw you off again.

Also, now that 3 of the checks that by BOA says they bounced has been turned over to Certegy. One of those Certegy had done an electronic check to also get their NSF fee. Which we were not notified till we received our paper bank statement.... "GO PAPERLESS", better think twice even though you can't know what had gone on day by day to well either. I do recycle other paper by the way,so if if someone wants to say I am taking trees for from the world, I need my money too!

Adding to this is where my check card was denied. So I come back to our home office and look up online to see what the balance is... what are we supposed to go by if one balance says $966.81 but up in the left hand corner says -$448.22 ? and again, my Ledger says $882. What is wrong here? Which is right?!

I will probably post again, I need to get all my papers in order cause I plan to see an attorney about this bank.
     
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