NATIONWIDE - WE ARE IN FL -- Over 13,000 points are missing from our Mycruise Points from our Royal Caribbean Cruise Line credit card serviced by Bank of America. When I noticed that points were not adding up, spent hours going back thru statements. Called BOA and they said they could not help me because I did not know my password - have had the credit card since around 2007 and have never called about any problems before...and have no idea what my password is. Also, "security" said I failed her security questions(???). She said she can't keep asking me questions that I can't answer and offered no other help. Thought I could solve the problem by visiting a local branch but they had me waiting over 30 minutes and had to leave. I have never had such a problem with my Discover card and am going to go back to using Discover full time. But, I need to fight for my missing (stolen?) points. Amazing BOA stays in business.Add reply
JACKSONVILLE, FLORIDA -- On Oct 3, 2013 we phoned BOA for a copy of a release letter for an auto lien. We paid off an auto with them in April 2008. Well, spoke to a very rude person in the Lien dept. She took my information and our $20 for the letter. As of this date October 25, 2013, we still don't have the letter. I phoned several times and cannot get anyone to tell me where or when my letter was supposedly mailed. First call on the 14th (call ctr) the person said there was no request made on the 3rd for the lien release letter. He found the withdrawal for the $20, but no ticket for the letter. So, he put a request in and said that they would expedite it ASAP. Still no letter and it is 25th. We traded the auto in and bought a new one. A few weeks later we received a letter from DMV that there is a lien on the title; BOA. We have been trying to resolve this for a month. Would like my damn letter.Add reply
Bank of America offered a balance transfer at a promotional rate: 0% until Sept, 2014. The offer was open until November 2, 2013. To take advantage of the offer, I made a payment of more than $7,800. Once the bank credited the payment, it withdrew the offer. Add reply
CLIO, MICHIGAN -- We had an Rv loan that was purchased in Florida we live in Michigan. Paid off the loan and needed the title was told by 5 different Bank of America employees that the title would be sent from the fl DMV within 10days to our mailbox well three weeks later no title finally got ahold of the fl DMV and was told no title was ever mailed and they don't do that! We had to take care of it ourselves spent the whole day downloading papers and 50.00 later we overnighted everything to the DMV to get the title! If Bank of America would have been honest from the beginning we would have had the title right away! Every person that works for them passes the buck on to someone else.. Never will do business with them again since they have no idea what they are doing! The one guy on the phone told me to drive to the DMV I told him I live in Michigan he said: where's that? Shows you they hire all foreign people to work customer service!!!1 Replies - Latest reply on 08/21/2013Add reply
CLIO, MICHIGAN -- I had a home equity line of credit with this bank or it's predecessors for about 20 years. Suddenly, they called in the loan which was in excess of $40,000. There was no prior notice. They gave me two weeks to come up with the money. I had to refinance at a higher rate of interest. I found this company almost impossible to work with. They have set the standard for poor customer service. They closed the branch in my town, next they closed the branch in a neighboring town. When I asked them why, they said they want people to do on line banking. Their website is almost impossible to navigate, and if you want to talk to a person, forget it. They have you pushing so many buttons on the phone you end up getting frustrated and hanging up. I hate this bank and recently closed my checking account. We will be paying off our line of credit as soon as possible and will never do banking with them again. We will do all of our banking through our credit union in the future. If you have any thoughts of doing business with this bank, don't or you will regret it.Add reply
I needed my signature to be notarized, So since I have an account with Bank of America I get my Notary for free.
When I showed up and told the help counter that I needed a notary, it took only a 3 minute wait and I received professional, friendly and free service.
Kudos to Bank of America and for it's notaries.
NORCO -- I wrote Bank of America a letter regarding an ACH from Omaha Ins. I asked them why did they constantly allow this to happen several times causing a overdraft over a 100 dollars. Notification was given to the Bank of America as well as the Insurance company. However, Bank of America continued this activity. I asked the lady and she said that I would need to pay the fees even after telling her and inquiring why did they allow this after asking them to stop the ACH.3 Replies - Latest reply on 07/04/2013Add reply
NASHVILLE, TENNESSEE -- I called to have a payment date changed and spoke with a representative who could not speak good English. I asked for a supervisor and was then cold transferred to a representative, whom said she was a manager but would not give me her first name. I felt like I was on the phone with a Comcast representative, versus a bank representative This terrible customer service experience made me view Bank of America in a different way. On a scale from 1-10, Bank of America gets a (2).2 Replies - Latest reply on 07/02/2013Add reply
NEWPORT NEWS, VIRGINIA -- “The worst I ever had!!!”
The worst customer support !!
Over one month - I kept calling to Bank of America to place stop on payment and 5 times I was told - everything was OK!!
And 2 times they did something wrong and did not stop payments!!! And I lost over $400!!!!!!!!!!!!!!!!!!!!!!!!! Because of the awful customer support!!!!!
And they say - we would not do anything!! And yes it is BOA's fault - but the only thing they can do - is say - sorry!!!
And my $400 is gone!!!
I'm closing my account and my mother is very upset and closing her account too!!
I hate BOA!!!!!!!!!!!!!
I would not recommend - do not use it - you will lose your money the way I lost it!
And they do not care about you!!!!!
OHIO -- BOA customer since at least 2008. Started off with a $13K+ credit limit. Owed money and paid off several times over the years. Always paid timely. By 2012 they had dropped the credit limit to $2K. The lowest of any credit card I have. Then this month after paying off the balance they closed the account. Apparently BOA does not want customers who timely pay their accounts.
1 Replies - Latest reply on 05/03/2013Add reply
My suggestion to all those who will hear - DO NOT, I REPEAT DO NOT DO BUSINESS WITH BANK OF AMERICA!
ARIZONA -- We had filed a modification form to lower our rate on our home. Bank of America set on it until it was considered late and they could file foreclosure proceedings. We had continued to send our mortgage payments but they refused them, thank goodness we had applied the payments to our savings. After four months we received a response "denied" and then our credit was ruined. We paid the outrageous fees Bank of America stated we owed, live in the same home never foreclosed but they tried very hard to take our home also refused to remove the "foreclosure" status off our credit.2 Replies - Latest reply on 05/30/2013Add reply
CHICAGO, ILLINOIS -- Don't sign up for any Bank of America products! I was a customer of theirs for over 15 years. I used to spend a lot on their card, but now mostly spend on AMEX due to much better card benefits (approximately 80k a year of spend). BoA apparently decided to cancel my credit card and only send a letter notice, which must have looked like their other general marketing as I didn't open it. One day it gets declined, so I called up to ask why. They said it was based on my credit profile. Which seems odd considering I know what my credit profile is and how much credit I'm able to obtain if needed and how much I have with other financial services organizations.
3 Replies - Latest reply on 04/19/2013Add reply
Bottom line - don't sign up for any BofA credit cards. There are WAY BETTER benefits with other cards and obviously way better customer service. LOOK ELSEWHERE!
Couple of Hours of Difference
MIAMI, FLORIDA -- I paid with a check my water service at the building where I live for $67.92 cents in the morning of April 10, 2013.
I made a deposit on April 11th at 2:30 AM thru ATM Machine for 80.00.
I checked ... read full review4 Replies - Latest reply on 04/13/2013
DOVER, DELAWARE -- I opened a credit card account with Nations Bank in 1988. Nations Bank was bought by Bank of America sometime in the next 10 years after that. I used my credit card for a few years, always paying at least the minimum payment and then I voluntarily closed it in the early 2000's. Since that time I have been paying down the balance until it got down to $409. Now, after I pulled my credit report, it shows up as a Charge Off and they never notified me!! It's not like they couldn't find me, because I have had the same address and phone number for over 12 years. They took two payments from me under false pretenses (by not telling me it was Charged Off when I initiated the calls) and now won't zero it out or take it off my credit report. Bank of America credit cards services suck!! Don't open a new credit card with them. They received our tax money for the Bailout and treat us like crap!!
2 Replies - Latest reply on 04/10/2013Add reply
Even their employees admit that they didn't get a raise or good health insurance as part of the Bailout - only the fat cat CEO's profited from our tax payer bailout.
MADISON, TENNESSEE -- Since October, 2009 I have tried to get a loan modification with BOA. No one has helped me to date. 2010 I had to pay them $7000 to approve my loan mod. After borrowing the money (still paying it back, they finally approved the modification. However, after completing the process, making 3 trial payments and paying on time for 6 months, They rescinded my payments and said I didn't qualify.
1 Replies - Latest reply on 03/06/2013Add reply
Have talked to numerous managers at BOA, Making Homes Affordable, Government, state and other agencies no one has helped me. I haven't made any payments. I don't know where to turn nor what to do.
FLORIDA -- I have a client that applied for a loan with Bank of America back in April 2012,it is a short sale that the loan happens to belong to the same lender, the short sale was finally approved back in October,2012 and 7 short sale extensions later we still don't have an approval on the loan and the last SS extension expires in 2 days(it is 1/29/2013 today),the Lender went through this application with a fine comb and can not find anything to disapprove this loan, they are just trying to run out the clock, what can my client do? a true nightmare.
1 Replies - Latest reply on 01/29/2013Add reply
This is Bank abuse at it's best, if you are thinking about getting a loan with them, RUN !