ALTAMONT SPRINGS, FLORIDA -- I first ordered my furniture Sept. 1, 2012. I received information in Oct. that my order had been canceled and no refund was available due to a service agreement Bari had entered into with LuxeYard, who was holding our funds. I finally got my money back ($7100+) after disputing the LuxeYard charge with my credit card company. Bari told me there would be a two week turnaround to deliver my furniture (this was the first of Dec. 2012) and they would give us a 10% discount if we replaced the order directly with them. On December 17 Bari told us it would be mid-January 2013, and they would give me an additional $500 credit, which we never got. Mid-January we were told it would be January 29th. We received an email on January 28, 2013 that our furniture was shipping. We kept following up with the shipping company, who said they did not have our furniture. On February 26 we learned the shipping company was scheduling half of our furniture for delivery on March 7. Now it is March 5 and I just received an email from the shipper that they have our furniture (two of the four pieces), but Bari has canceled the shipment... and I cannot get anyone from Bari on the phone to answer any questions. All calls go to voice mail. We lost our home to a tornado April 27, 2011, and we're just trying to replace our furniture.
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Bari Leather Furniture HAPPY ENDING
Posted by Disabledsenior on 01/06/2011
ALTAMONTE SPRINGS, FLORIDA -- I was almost immediately contacted by L. at Bari Leather Furniture after my initial review on their customer service issues and he was very concerned. L. quickly understood my viewpoint on the situation and agreed that there was miscommunication. He offered to reorder our furniture at no additional charge and has worked very hard with his time, energy and efforts to make our experience with purchasing furniture through their company the best that it can be given the rough start. Our confidence and happiness is restored and we can sincerely recommend them to anyone interested in purchasing quality leather furniture!
Bari refused to take responsibility for mis-ordering my sofa recliner (D. took the order). After much discussion with "D." I ordered the sofa with two recliners because I am disabled and my husband needs a recliner too. Instead we got a sofa with 1 recliner. Refusing to make it right, their customer service representative J., turned it around back onto me saying I should of caught their mistake in the e-mail they sent for confirmation THAT DID NOT MENTION ANY RECLINER AT ALL! What? If the description had even mentioned 1 recliner then we could have immediately called to correct it to 2. "J." also came up with the figure of an extra $800.00 and they'll do it right this time. No thanks and don't order from this people, they take no responsibility for their own mistakes.
Delete Posted by disabledsenior at 2:18 PM on 01/06/11