A once great company for books, cd’s and DVD’s and noted for its exemplary shipping is now at the bottom when it comes to customer fulfillment.
As a loyal customer, I’ve spent over $1,285.00 ... read full review2 Replies - Latest reply on 12/21/2010
Wouldn't Allow Me To Cancel Order.
NEW YORK, NEW YORK -- I purchased my order on a Sunday morning. I had an emergency, so I wanted to cancel my order after midnight. They ignored me til Monday evening, saying my order couldn't be cancelled because it was already ... read full review2 Replies - Latest reply on 07/03/2011
I ordered an eGift Card from B & N as a gift for a friend, who recently purchased a Nook. It never arrived and I've re-checked the e-mail addresses and can't find a reason for that. I have e-mailed them to ask to have this resolved to no avail. I called once and was told the representative couldn't do anything about it, could not take a phone number for a call back and could not transfer me to a supervisor. Though she was polite, I've never been in a customer service situation where the representative was so unempowered to do anything to help. Called another day to be given the transfer-and-hold runaround until I gave up. Complained to the Better Business Bureau and have been ignored.
1 Replies - Latest reply on 03/08/2011Add reply
It's been two months now. They literally scammed me out of $50, like some spammer! I would stay away from this company and would strongly recommend you get a different e-reader, so you're not beholden to such a useless company. Unless of course, you like paying for headaches!
Barnes and Noble currently carries pornography. This is highly disturbing since pornography is causally linked to violence against women.
Creating Social Justice has launched a campaign against ... read full review12 Replies - Latest reply on 09/11/2008
Misrepresentation and Overcharging
On 12/14, I placed an order with Barnes & Noble.com for Christmas presents consisting of a CD, a movie, & two books. All four items were said to be in stock and available for shipping within 24 hours. ... read full review
NEW YORK, NEW YORK -- I ordered Canon EOS Rebel XS Digital SLR which was listed on site with 50 % discount for after holiday sales, they have taken my order but after two days they rejected saying the price listed on site was low .
Now I bought other accessory worth of 100 $ but they have rejected my order for nuisance reason , & when I called them they behave very rudely & said they are not responsible for anything .
Is this a way a fortune 500 company deal with customers ??
Bad customer service policy
I purchased 2 books as Xmas gift for my son (on-line). Shipping address was the address where I wanted gift to be send. When completing purchase I provided credit card info after I saw the summary of ... read full review5 Replies - Latest reply on 09/16/2013
BRIGHTON, MICHIGAN -- I have been sick for two days now after picking up a book at the store, opening it up to find the pages seemed a bit bent. Closed it and began having asthma problems....clear sign of mold on the book. The clerk, when I reported it, said "What do you want ME to do about it?" I would think she would have informed a manager but no, she said well you never know where theses books come from. I'd like to know. And I think anyone else who is allergic to mold and may venture into that store and pick up that book would also like to know.3 Replies - Latest reply on 04/27/2012Add reply
Recently I purchased an HP Touchpad from Barnes and Nobel. I received confirmation that the sale had gone through and that I was billed on my Visa Account. The HP was listed at a good price and since I received confirmation of the product, I did not think I had to place other orders and other stores. 2 days later after the product was sold out on other web sites, I received a letter from B&N saying that because of the demand, they could not place my order, which in my view was a done deal. This shows a real problem with their billing department and computer department. Buyer beware if dealing with Barnes and Nobel.2 Replies - Latest reply on 08/26/2011Add reply
Still a Traditional Bookstore
HOMESTEAD, PENNSYLVANIA -- This afternoon my wife and I are making yet another trip down to our local Barnes and Noble. We like their selection, service and environment. It's a quiet store with comfortable seats so I can start ... read full review35 Replies - Latest reply on 04/21/2011
EDGEWATER, NJ -- I ordered an item which was a gift for my sister. The item arrived in the store and I went to pick it up. The item was placed into the bag and I paid for it. That evening when I opened my bag I found the item to be damaged. "How could they give me this item like this." I was very upset. When I called the store a very helpful person said I could bring my order back and they would reorder the item for me.
4 Replies - Latest reply on 01/09/2011Add reply
When I returned to the store, this item was no longer available for ordering. This person did everything in her power to get me my item. She even went to another store to pick it up for me. When she had the item in her possession, I picked it up and it was perfect.
Her name is Nancy and I want to thank her for all service.
In the economy we have today, customer service needs to be 100% and Nancy did just that.
Thank you again, Nancy for all your help.
OKLAHOMA CITY, OKLAHOMA -- On July 16 2010 Barnes and noble book seller played host to Kendra of the girls next door fame. She had a book written and was to be at the store at 7pm to sign for 2 hours and meet and great fans. Myself ... read full review31 Replies - Latest reply on 07/22/2010
TENNESSEE -- On November 11, 2008, I ordered a book from Barnes and Noble online. This was "supposedly" sent out on November 13th.
1 Replies - Latest reply on 01/06/2009Add reply
I have yet to receive this book. I have contacted the "Customer Service" 8 times by phone and 4 times by e-mail regarding this issue.
The individuals I spoke to were not knowledgeable and lacked training to speak to customers. They let me know that they could care less about my problem by their attitudes.
I went ahead and ordered the same book at auction on eBay and won. The transaction went smoothly and it arrived in time for Christmas.
I still do not have the first book, nor have they refunded my money. So in fact I am out $30.00. Since I paid for the same book twice.
I did sent B&N an e-mail telling them to contact eBay regarding Customer Service classes for B&N employees.
Barnes and Noble offer a free coupon and when you submit the required details your coupon is supposed to appear with your name on it. But it does not. All that appears is a list of other coupon offers, that I do not want.
2 Replies - Latest reply on 12/21/2007Add reply
The required coupon never prints out. Either it is a con game or very bad software.
Sales manager harassing customer about the amount of books selected to view prior to purchase and requesting that customer returns all selected items of no interest back to original shelves. 8 Replies - Latest reply on 08/03/2007Add reply