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26 reviews & complaints.

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Misrepresentation and Overcharging
Posted on
On 12/14, I placed an order with Barnes & Noble.com for Christmas presents consisting of a CD, a movie, & two books. All four items were said to be in stock and available for shipping within 24 hours. I requested that all the items be shipped at the same time. On the 16th, two of the items were shipped with no explanation for why the other items were not. That day I sent an e-mail to service@barnesandnoble.com find out why my other items were not shipped, and to find when they would be sent. I did not get a response, so I called 1-800-THE-BOOK. After over 20 minutes of sitting on hold, I hung up. The next day I sent another e-mail asking the same questions. On the 18th, Felicia a CSR wrote back to me apologizing for the delay and telling me that the remaining items would be expedited, and that I would get an e-mail confirming when the items were shipped. Two days later, I still have not received anything telling me that the items have been shipped. After nearly a half an hour of being on hold, I finally talked to someone, who said that my items would be shipped and the shipping method would be upgraded. I was also told that an e-mail confirming shipping would be sent to me. I did not receive one, however after checking the website I found out that my "In stock and ready for delivery in 24 hours" items were shipped on 12/20, after ONLY a week! Barnes and Noble did indeed upgrade my shipping to make sure that I would receive the items in a timely manner based on when I ordered them (if you call Christmas Eve as timely), however while looking at the web site I discovered that Barnes and Noble was charging me more than I had agreed to pay based on the e-mail receipt I received when I first placed the order. Yes, Barnes and Noble has decided to charge me for their mistake. Not only have they misrepresented themselves and their items, but also they have charged me more than I agreed to pay.
     
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Order Rejected Due To Low Price Listed On Site For After Holiday Sale !!!
Posted by on
NEW YORK, NEW YORK -- I ordered Canon EOS Rebel XS Digital SLR which was listed on site with 50 % discount for after holiday sales, they have taken my order but after two days they rejected saying the price listed on site was low .

Now I bought other accessory worth of 100 $ but they have rejected my order for nuisance reason , & when I called them they behave very rudely & said they are not responsible for anything .

Is this a way a fortune 500 company deal with customers ??

     
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My NOOK died after only 7 months!
Posted by on
Got a NOOK in April 2010 and can't put it down, except now. At sea, 6 days into a 17 day cruise and my NOOK completely died! The page froze and I cannot do anything! I'm SO upset! Do I gewt another NOOK or go to another brand? I won't be back in CA for 2 more weeks and I have NOTHING to read!
     
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MaggieMcT on 11/12/2010:
Since you have internet access, you can go to their website and check the technical support board for suggestions.
Anonymous on 11/12/2010:
Remove the battery and plug it into a wall outlet. Then hold down the power button to reboot. From what I hear, Nooks are notorious for battery issues. I hope you are up and running soon and that it doesn't ruin your trip. If you decide to replace it, go IPAD!!
MRM on 11/12/2010:
Its time to nuke that Nook!
biomajor on 11/12/2010:
The nook has a 1 year warranty. Call the manufacturer when you get back on dry land and they will probably send you another one.
mary-jane01 on 11/12/2010:
yeah, take out the battery and plug it in, then see if it works. you'll be good as new in NO time.
trmn8r on 11/12/2010:
Traditional books don't look so bad after reading this complaint.
Anonymous on 11/12/2010:
There are always benefits to traditional books trmn8r. For starters, you lose the benefit of sharing a great read when you use an e-book reader. I hate that! But folks never return the books to me anyway.
Anonymous on 11/12/2010:
I love the books that engross you so much to the point that you lose sight of those around you. Almost physically. You can actually feel yourself in the story or plot. The leaves crunching beneath your feet, the cold wind sending a chill down your spine, etc...I almost have to be shook to be brought back from the trance I fall into when reading a REALLY good book:)
Anonymous on 11/12/2010:
I don't have an e-book or whatever they are called, but I would try what Incrediblelee suggested. Most electronic devices will do a soft reset when the battery is pulled.

On a side note, if you have an Android phone, you can download the Nook app right to your phone and have the same access to all the books B&N offers, plus it will link to your account and you'll have access to the books you've already purchased.
MRM on 11/12/2010:
I have an Android phone, but I'm still not going to download an e-book app.
Anonymous on 11/12/2010:
I never saw the day coming where people could read a book on their cell phone.
momsey on 11/12/2010:
I love reading books on my iPhone! Cuts out the need for a book light when I want to read at night in bed. And I always have it with me, so if I find myself waiting at the doctor's office, or wherever, I can whip out my book.
Anonymous on 11/12/2010:
My old eyes just won't do it momsey...lol!
Mpiers on 11/12/2010:
Nook is about to die out anyway - because Amazon just announced an Ebook Sharing program. I've owned my Kindle for 1.5 years, and had to have it replaced once. They had the new one in my hand before I had even sent the old one back. (the problem was purely cosmetic).

I've heard horror stories about B&N customer service, but most electronics have a one year warranty on them. Hopefully you can get it replaced. But again, consider the Kindle. It outperforms the Nook by leaps and bounds.
biomajor on 11/15/2010:
The new Nook is BEAUTIFUL!!
Mad at BN on 08/26/2011:
I love my color nook and fyI Nooks do have sharing features. It beats all the ereaders out there in my opinion. Great colored visuals, nice wifi, will read childrens books out loud, has pandora radio, unlimited web, email, serves as an electronic photo album, has cookbook searches, google earth etc. It is so portable and light weight. I bring it everywhere. I am a writer as well as a reader, and after having my NOOK, I could easily throw out all my books since I can now have my entire library on a 7 inch screen, which I can adjust for my poor eyes. I haven't read a traditional book since I went electronic and there is only one person in my book club that is still reading the old fashioned way. I just love reading in bed with my nook. I just wish the Nook wasn't a Barnes and Nobel product because their customer service is not the best.
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Free Coupon
Posted by on
ARLINGTON -- Barnes and Noble offer a free coupon and when you submit the required details your coupon is supposed to appear with your name on it. But it does not. All that appears is a list of other coupon offers, that I do not want.

The required coupon never prints out. Either it is a con game or very bad software.
     
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heaven17 on 12/21/2007:
So, where did you find this coupon? Was it on Barnes & Noble's website? Did you get a link through an email? Did you find it on another website? What is it for?
killerklown on 12/21/2007:
lol...you answered spam and fell for it. noob.
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Harassment
Posted by on
EL CERRITO, CALIFORNIA -- Sales manager harassing customer about the amount of books selected to view prior to purchase and requesting that customer returns all selected items of no interest back to original shelves.
     
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DebtorBasher on 08/03/2007:
Put things back where you found them...imagine that...your parents should have taught you that when you were two years old...mine did!
Justusryan on 08/03/2007:
Angela E. wins dumbest post of the day award.
jktshff1 on 08/03/2007:
Go to the library
heaven17 on 08/03/2007:
Dang. How many books did you pile up?
Slimjim on 08/03/2007:
Selected to view where? Don't you browse a book in front of where it is shelved?
Anonymous on 08/03/2007:
tantra that manager does not sound sexy at all. I hate people like that. Good review... although not my custom I'm going to go ahead and vote this review 'very helpful'.
DebtorBasher on 08/03/2007:
Justusryan...the day is still young...LOL.
Starlord on 08/03/2007:
How many books do you need to pile up to view a book? A book is a number of pieces of paper bound in an hard or soft cover, what is there to view, and why do you need to hog nore than one at a time? Other cusomers cannot view the books if you have them piled up ao you can 'view' them. I don't feel the manager is 'harassing' you, but is doing his/her job. As jktshff says, go to the library, they let you 'view' as many books as you wish, plus they tell you NOT to put the books back, but to put them on a cart they have there. Most people are incapable of following the Dewey Decimal System, and getting the books back where they belong. Barnes and Noble is a bookselling business, it is not a Christian Science Reading room.
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Pornography Policy
Posted by on
Barnes and Noble currently carries pornography. This is highly disturbing since pornography is causally linked to violence against women.

Creating Social Justice has launched a campaign against 10 companies, including yours, that we have feel have played a role in the mainstreaming of pornography. As pornography becomes more mainstream it becomes more readily available with no consequences (to the men) for consumption. The women pay the consequences.

We realize that you make a lot of money off of pornography. However, the human cost has to be taken into account. A woman is beaten every 9 seconds. As if that weren't bad enough, domestic violence is one of the leading causes of women with their children becoming homeless and women with their children are the most rapidly increasing segment of the homeless population.

Creating Social Justice is calling for a boycott of your company until the pornography is removed. More information is available at http://www.endhomelessnessnow.org/Pornography/corporate.htm
     
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Anonymous on 07/14/2001:
The three of you in the manhaters club can boycott whatever you would like. When you wake up and realize that this is America you can write yourselves a new review!
Anonymous on 07/31/2001:
This is the USA; it still is a FREE country, although weird outfits like yours (Social Justice morons) are trying to change that. You don't like porn ? Fine, don't buy it! PERIOD!
Anonymous on 11/21/2001:
You people really need to get some kind of life. I'm a woman and I don't think porn directly affects domestic violence. Hello.. Where do you get your information? How in the world do the two relate? Look, I don't like porn either but you know what? I'm glad its there incase I ever want it.
Anonymous on 06/17/2002:
First of all, the "link" you mention is only a tenous *theory* that has yet to be proven. Second of all, Free Speech is Free Speech. While I do believe we should keep the "nudie mags" out of the hands of kids - that just means let's stick 'em behind the counter where they can only be bought by the consumer, not purchased by kids. Your letter is just another screaming rant for censorship.
Anonymous on 09/10/2002:
Um, what does pornography have to do with homelessness?

Oh, and as a straight female who actually likes reading Maxim and Playboy, and also writes her own erotica, take your crusade elsewhere.
Anonymous on 09/12/2002:
have you ever had a date with a man before?
Anonymous on 07/16/2003:
You don't like it?? Then don't look at it...geez
69olds442 on 04/07/2004:
I drink Dr. Pepper which is casually linked to violence against gophers. Lets ban all soft drinks for a better tomarrow
moonbath on 08/22/2006:
Leave the porn. Men who commit acts of violence against women should "lose" whichever body part they used in the act of violence. As in, they use their hands, their hands are cut off. They use their penis to rape, well...penises all over the world should be burned off.

Violence will continue, not because of PORN, but because males are animals who care nothing of those they hurt. They live only for their own gratification, leaving women todeal with the consequences which, often times, are life shattering. And since most rapists only get a few years in jail, they're not afraid to do it...not too much of their lives will be destroyed. For the women, well....the damage can last a lifetime.

I'm sorry, lady, but if you want to rid the world of violence against women, you'll have to rid the world of men. And if you want to do that, I'm all for it!
FallingFast on 09/11/2008:
I'm sorry but as an employee of Barnes and Noble I have to say this is ridiculous. Every bookstore that sells magazines or a large variety of books will have what you consider "porn". deal with it. We do take into consideration the proximity of say the Sexuality section to the kids section, and it is almost always in the furthest possible location. Mens AND Womens adult magazines are typically behind and on the top of the magazine shelves.

We have Never to my understanding carried adult videos. and if you have issues with porn in books than you had been take on the majority or romance writers as a lot of those books are straight smut.
chris513 on 09/11/2008:
I don't go to Barnes and Nobles too often, but now that I know they carry pornography, I will be frequenting this place on a daily basis....thanks, FallingFast, for bringing this complaint back to life:)
NeveragainAmazon on 09/11/2008:
Omg....this is like the most psychotic post I have read here!! What are the anger issues at the beginning of the thread?
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