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Thank You
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EVANSVILLE, INDIANA -- Last Saturday me, my husband, and our four year old son went to Barnes and Noble to buy some new books for the kids. We were going up the escalator to the children's section when my little guy lost his footing on the escalator and fell, cutting open his leg. We immediately went down to the registers and requested a manager. The staff was very friendly and very helpful, and paged the manager and within seconds she arrived.

Without any questions she handed me a first aid kit and took me into the back to provide me with antiseptic wipes and neosporin ointment. She even locked the women's bathroom so we could care for him in the bathroom in privacy. When we were done she took our personal information, and took us to the Starbuck's cafe in the front of the store to give him free juice and a cookie. We read a lot of complaints on here, but every once in a while it's nice to read about a company going above and beyond what they should do to help a customer.

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Order Rejected Due To Low Price Listed On Site For After Holiday Sale!!!
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NEW YORK, NEW YORK -- I ordered Canon EOS Rebel XS Digital SLR which was listed on site with 50 % discount for after holiday sales, they have taken my order but after two days they rejected saying the price listed on site was low. Now I bought other accessory worth of 100 $ but they have rejected my order for nuisance reason, & when I called them they behave very rudely & said they are not responsible for anything. Is this a way a fortune 500 company deal with customers??

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My NOOK died after only 7 months!
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Got a NOOK in April 2010 and can't put it down, except now. At sea, 6 days into a 17 day cruise and my NOOK completely died! The page froze and I cannot do anything! I'm SO upset! Do I get another NOOK or go to another brand? I won't be back in CA for 2 more weeks and I have NOTHING to read!

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Misrepresentation and Overcharging
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On 12/14, I placed an order with Barnes & Noble.com for Christmas presents consisting of a CD, a movie, & two books. All four items were said to be in stock and available for shipping within 24 hours. I requested that all the items be shipped at the same time. On the 16th, two of the items were shipped with no explanation for why the other items were not. That day I sent an e-mail to service@barnesandnoble.com find out why my other items were not shipped, and to find when they would be sent. I did not get a response, so I called 1-800-THE-BOOK. After over 20 minutes of sitting on hold, I hung up.

The next day I sent another e-mail asking the same questions. On the 18th, ** a CSR wrote back to me apologizing for the delay and telling me that the remaining items would be expedited, and that I would get an e-mail confirming when the items were shipped. Two days later, I still have not received anything telling me that the items have been shipped. After nearly a half an hour of being on hold, I finally talked to someone, who said that my items would be shipped and the shipping method would be upgraded. I was also told that an e-mail confirming shipping would be sent to me.

I did not receive one, however after checking the website I found out that my "in stock and ready for delivery in 24 hours" items were shipped on 12/20, after ONLY a week! Barnes and Noble did indeed upgrade my shipping to make sure that I would receive the items in a timely manner based on when I ordered them (if you call Christmas Eve as timely), however while looking at the web site I discovered that Barnes and Noble was charging me more than I had agreed to pay based on the e-mail receipt I received when I first placed the order.

Yes, Barnes and Noble has decided to charge me for their mistake. Not only have they misrepresented themselves and their items, but also they have charged me more than I agreed to pay.

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Please Clarify Shipping Times
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FLAGSTAFF, ARIZONA -- First off, I would like to say that I have used your company in the past for my textbooks and I have always been very pleased with the quality of the merchandise and the perks that I received with my purchases. This time however, I feel like you have let me down a little.

I placed an order online on 01/07/2008 at approx.1900 hours for over $300 in books that I desperately need for my graduate classes that begin on Monday. I wanted to order earlier, but because my college, Northern Arizona University, held onto my student loan and scholarship money until that day, I was stuck. I elected for the expedited shipping so I would have my books by Monday at the latest, since the online store stated that they would ship within 24 hours I went with your company over several others.

When I got home from work today, I checked my email looking for my tracking information, and there was nothing. I called to find out why there wasn't any information, and I was told by one of your very polite and helpful clerks, that one of my books was backordered and since all my books were shipping at the same time, my entire order was held until this Friday.

I asked if I could cancel and just bite the bullet and buy my books at the campus bookstore, but your clerk told me that I couldn't cancel and get a refund until I got the books and then returned them. This really puts me in a bind because I am a very obsessive and dedicated student, and I wanted to have my books so that I could get a head start on my class work. Please, in the future, when dealing with textbooks, please idiot-proof your site and warn those of us tunnel-visioned students that our books might be delayed in shipping. I appreciate your clerks efforts, and she seemed genuinely sympathetic, and that was appreciated.

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Pornography Policy
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Barnes and Noble currently carries pornography. This is highly disturbing since pornography is causally linked to violence against women. Creating Social Justice has launched a campaign against 10 companies, including yours, that we have feel have played a role in the mainstreaming of pornography. As pornography becomes more mainstream it becomes more readily available with no consequences (to the men) for consumption. The women pay the consequences.

We realize that you make a lot of money off of pornography. However, the human cost has to be taken into account. A woman is beaten every 9 seconds. As if that weren't bad enough, domestic violence is one of the leading causes of women with their children becoming homeless and women with their children are the most rapidly increasing segment of the homeless population. Creating Social Justice is calling for a boycott of your company until the pornography is removed.

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Free Coupon
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ARLINGTON -- Barnes and Noble offer a free coupon and when you submit the required details your coupon is supposed to appear with your name on it. But it does not. All that appears is a list of other coupon offers, that I do not want. The required coupon never prints out. Either it is a con game or very bad software.

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Harassment
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EL CERRITO, CALIFORNIA -- Sales manager harassing customer about the amount of books selected to view prior to purchase and requesting that customer returns all selected items of no interest back to original shelves.

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Barnes and Noble Rating:
Star Half star Empty star Empty star Empty star
1.7 out of 5, based on 7 ratings and
28 reviews & complaints.
Contact Information:
Barnes and Noble
122 Fifth Avenue
New York, NY 10011
212-633-3300 (ph)
www.barnesandnoble.com
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