Preview Review

Next Review

Bassett Furniture Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
Buyer Beware
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BUFORD, GEORGIA -- I want to start by saying that the employees I encountered at Bassett Furniture Mall of Georgia were friendly, helpful, and professional. Angie, the designer I worked with, spent a lot of time with me working on a floor plan, designing sofas, and picking out fabric. This rating is not meant to reflect on the staff, but rather the quality and craftsmanship of their furniture.

If you're considering Bassett, just make sure you look closely at the quality of their pieces. I ordered 2 custom-made sofas from Bassett and have attached pictures. The stitching is horrible, there are seams on every single arm, puckering, buckling, and the stitching on the front on both ends was uneven as it got narrower toward the legs.

I can't believe I didn't notice this before I ordered my sofas because I'm extremely detail oriented and particular, but when I went back to the store I inspected their furniture more closely and noticed that almost every single one of their sofas on the floor in the design center has a seam on the arm approx. 4” from the back. It's hard to notice on their sofas because of the fabric they used, but my sofas have the same seams and they looked awful! My designer told me that Bassett uses a machine to calculate the most cost effective way to cut the fabric (saving money); therefore, most sofas have seams in that location. Too bad their prices do not reflect that cost savings!

I was in contact with the store constantly on how to resolve this issue. They assured me they would make it right and wanted to make me happy but that “it was a process”. The other issue I have is that every single time they told me I would hear from them later in the week, I never did. I was always the one that would have to call and check on the status of my complaint/claim.

Finally, after 2 weeks I called and asked to speak with the store manager, Karen. She never returned my call, but later that day I got an email from DruAnn, the customer care specialist, asking me to come in and reselect fabric for 2 new sofas. I never did find out what the findings of their “process” were. Their best guess is that it was the fabric I chose (which by the way is still hanging with the other fabrics as an option for upholstery).

At this point, I lost faith in Bassett and did not feel good about working with them or getting any furniture from them. Luckily, Bassett wanted to cut ties with me too because I was extremely particular. They took back my sofas and refunded all my money, except the $200 delivery fee. I'm writing this review in hopes of saving someone else the trouble and stress of going through what I went through. If I would have read a review like this, I would have avoided Bassett or at least gone in knowing what to expect.

Replies
Poor Quailty Leather Recliners
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SPRING, TEXAS -- We spent almost $5000 on leather recliners and a sofa. Less than two years later, it's fading and looks awful. Called the store and talked to the manager. She said there is nothing she can do but we can pay to have it fixed. Totally unacceptable to have expensive furniture falling apart in just a couple years. If they really had integrity and cared about their products and their customers, they'd make it right and want to fix what went wrong. Their dismissive attitude proves me too they don't care and are used to getting these complaints. Disgraceful.

Replies
Never Again
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PARAMUS, NEW JERSEY -- I purchased a fabric accent chair and now 4 years later the seat is threadbare. There are HOLES in the fabric. I called customer service who told me the fabric is only covered for 1 year. IT IS A CHAIR. Why would you not stand by your product? They informed me the fabric is now discontinued (not my fault) and because of that they told me I could buy new fabric and pay for it to be reupholstered. WHAT? Honestly, I purchased furniture from other places and have never had any issues like this. IT IS A CHAIR. People SIT on them. Stand by your products. Why would anyone buy furniture from you? I know I will tell everyone I know to stay away.

Replies
Bassett Furniture Is Poorly Made and Falls Apart
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORANGE, CONNECTICUT -- I informed the Bassett sales representative that I was looking for a solid wood table. She told me that their custom tables are solid hardwood and have a special infinity coating to prevent damage. The table was received damage on one leg, in addition there were a few odd white marks on the table. The white marks were actually chips where the table appears to be de-laminating and the table is not solid wood. I received this table on Oct. 30th and the issue is still not resolved. Bassett will not accept any returns. I had a furniture maker come in and evaluate the table and he stated that the table is constructed with poor materials, and is veneer not solid wood as I was told.

Replies
Advertisement
Uncomfortable Couch
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

FALLS CHURCH, VIRGINIA -- December 2014 I ordered the Versa Motion Sofa in the toast color. The design is simple, but sophisticated. The leather on this couch looks beautiful. However, if you have a bad back, do NOT buy it. If you nap on it, your back will pay the price for it. Sitting on the sides, which both recline, is fine, but do NOT sit in the middle. This will also hurt your back. What a waste of at least $2000.00. (sigh)

Replies
Very Dissatisfied
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GREENVILLE, SOUTH CAROLINA -- We purchased two couches and one loveseat. The backs on the couches slouch down and no amount of fluffing helps. The back on the loveseat was incorrect also and after being sent back to the factory, it was no better.

Replies
Do Not Buy Bassett Furniture
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VIRGINIA -- I have a set a furniture that I purchased under a year ago that is already falling apart. Poorly made. The seat cushions are separating. Bassett came and inspected my furniture and they are planning to replace the seat cushions but with the same cheap cushions. How disappointing! And the pillows that came with the couches are crap! Flat after the first mouth.

They're not covered by any sort of warranty so the man that inspected the couches told me to go to a fabric store and buy new filling, or fill one pillow case with two cushions. REALLY? What trash. I paid too much money for such a bad product. I could've bought furniture from anywhere but chose Bassett because of furniture that I had in the past that was great and lasted a long time, but with time comes cheaper materials and shoddy work.

Replies
Customer Service
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

GREENSBORO, NORTH CAROLINA -- I was excited about going to Bassett and having the design experience with the reveal room etc. I gave them a budget... One using some existing furniture and one using their Bassett furniture. Well on the day of the "reveal" they had my stuff laid out on a back table, not in the reveal room. They had me running all around the store saying if we use this fabric here then this and that. I thought maybe somebody else was in the Reveal room... But no it was empty and I did have an appointment. Then to top that off they gave me a price 50% more than my budget.

Now any good sales person knows that if you "wow" someone you can generally get them to spend 15 to 25% more... Not 50% more and not even wow them with the advertised experience. I walked away being very polite that I would get back with them and feeling just a little guilty. However when I got home and discussed with my husband and a few other people I began to get upset. How dare they ask for me to spend that kind of money and won't even give me the basic service advertised. Most of us know Bassett is overpriced from the start but are willing to pay within reason for the attention... that I was not afforded.

Replies
Advertisement
Table quality
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ATLANTA, GEORGIA -- I was so excited to purchase a gorgeous Contemporary Trestle Table from Bassett and it was delivered to our home on Oct. 15th, 2015. We ordered the walnut finish top for the table. It's a darker finish. Within two meals on the kitchen table, it had scratches on the tabletop. Simply sliding a plate along the surface of the table leaves marks. I was shocked that it was scraping. I've bought much cheaper tables in my 25 years of buying furniture and none have ever scratched like this.

I called the store to see if they had any recommendations on what I could do to prevent this in the future, as far as adding protective coating or anything else. They basically told me to put a tablecloth on the table or only use placemats.

So a word of warning. No coloring, no reading, no sliding of glasses is allowed if you purchase this table. It's only to look at, not actually use. The store offered no other explanation except, "that's what it recommends in the guidelines." Geez. Not impressed. If you buy one, only use it in an area you don't use much. It's pretty, and only meant to be looked at. The only solution may be to strip the whole top down and refinish it properly.

Replies
Overpriced Furniture, Poor Customer Service
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

We recently went to Bassett furniture as we were new in the area and needed help with various rooms. The salesperson was very helpful and knowledgeable about their products and about placement of furniture in rooms. She even prepared a floor plan and color combinations for our home.

Before we bought we decided to look around and to our surprise we found we could buy the same furniture in several other private stores for about 50% less than in a Bassett store! It proved to us that Bassett inflate their prices beyond the value of the furniture. Needless to say, we will never buy from a Bassett store. Do some Google homework and pay 50% less. I pity the salespeople. They are set out to fail with online sales and also private stores competing with them.

Replies
Top of Page | Next Page >

Bassett Furniture Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 25 ratings and
34 reviews & complaints.
Contact Information:
Bassett Furniture
3525 Fairystone Park Hwy., PO Box 626
Bassett VA 24055
1-877-525-7070 (ph)
www.bassettfurniture.com
Compare Furniture Stores