Extremely Poor Customer Service
GREENBORO, NORTH CAROLINA -- I recently spent $3500 on a sectional from Bassett. It was delivered yesterday to the tune of $120 delivery fee. I noticed a few scuff marks on the leather and supposedly the company will send someone ... read full review1 Replies - Latest reply on 04/21/2011
BASSETT, VIRGINIA -- I recently, less than 2 years ago purchased a Sofa and Chair from furniture store in Port Huron, Mich. In less than 1 year fabric on cushions was rolling with sloppy fit on foam cushions. Bassett told me my complaint in less than 1 year had to deal with the store. They handled my problem the best they could. Now this is less than 2nd year and the problem is back, but now Bassett tells me my warranty on fabric and cushions is only good for 1 year. It is really too bad when you as a consumer can be sold a bill of goods and company can't stand up for their product. As I read the complaints about this on my computer I realized I wasn't they only person they SCREWED Took my money and ran.. Careful folks what you buy and I don't know if it matters to anyone but it was a sofa that you build yourself, Pick the style, fabric, arm shape, legs, you shouldn't have a duplicate of any-ones beware of the scam...1 Replies - Latest reply on 02/20/2012Add reply
FT. LAUDERDALE, FLORIDA -- I purchased a leather 7 piece sectional a few years back ($8,000), the core (seat) of only one section continually failed (3 times) and had to be replaced, The metal part of the foot rest had to be replaced once. The aformentioned section had to be taken away to be repaired on 2 different occasions.
Having spoke with the Service representative on the phone and leaving messages I was finally told by the representative that came to the house after the third failure of the seat that Bassett would only cover 1/2 of the cost to repair the cushion with or that I could continue to argue with Corporate and then they would refuse to pay anything, but that I would have to pay $225 to contractor to repair the seat. The new firmer cushion is now beginning to feel just as the old pieces did.
I really thought that Bassett was a top quality furniture maker. I could have purchsed 4 sectionals for the price paid for this one in the 4 years that I have had this one. Frustration !!
Just Spent $5000 - So Far So Good
TUPELO, MISSISSIPPI -- We found many many negative posts on Ashley Furniture so we decided not to purchase our furniture there as planned. After spending a whole day driving to several cities looking, we ended up at Bassett ... read full review3 Replies - Latest reply on 02/26/2008
COLUMBUS, OHIO -- I recently moved to the Columbus area in 2008 and needed to replace furniture that I left behind - I visited many furniture stores in the area - and found Bassett Furniture Direct in Columbus, Polaris Parkway area.
The furniture here is wonderful and the sales people very knowledgeable - yes they told me 30-45 days delivery and it took more like 50 - but that is fine. I knew what I wanted and could not find it anywhere. At this store I could pretty much design what I wanted for the same cost I would pay at another store, pick my color, my style of chairs, seats included. It was so much fun. I received everything and it was just as I expected it.
I recently went back and spent 1400.00 on a great sofa (still waiting for delivery) and again could design it myself - size, color, legs everything - this is true a gem of a store. and fun thank you Bassett...
CONCORD, NC -- Last year we bought custom furniture from Bassett in Concord. We carefully selected the best we could afford and to us it was a lot of money. After about three months the one chair's fabric started fraying and pilling. The manager was very helpful and kind and told us we could reselect. We were very grateful but could not find a fabric we liked at that time.
After about 6 months we called the store and were told they got new fabrics so we went back for the reselection.
In the meantime the manager who was familiar with our case left and a new manager was in his place. Although we explained what happened (and I am sure they must have notes somewhere),she treated us as if we were criminals and not customers. We felt very uncomfortable. We were going to buy a Tempurpedic mattress but left the store and bought the mattress somewhere else. She acted as if she was doing us a favor and as if it was our fault that the fabric didn't hold up.
I was going to let this go but today we were talking about this to friends and they said they had the same experience with this manager after they had a complaint.
Customers deserve better and should not be treated the way we were treated.
I bought a bedroom set, and its smelling bad, even after 3 months, its bad. We have removed it from the bedroom, due to resp. problems.
3 Replies - Latest reply on 06/29/2009Add reply
Store will not replace furniture, due to the fact they claim there is no defect.
Does anyone else seem to have the same problem, and found a solution for it?
MELBOURNE, FLORIDA -- I purchased an area rug from Bassett in Melbourne, FL in February 2009. The swatch shown to me was brown with golden hi-lights. What came was a yellow rug with brown hi-lights and was absolutely horrendous. I immediately faxed Tricia the person I had been working with. No response. The next day I faxed the Matt who is the manager. No response. The third day I sent another fax. No response. Then I tried calling them several times. They apparently have caller ID and will not answer my calls. I have absolutely no idea where to do. It is obvious this is their way of handling complaints just to ignore all faxes, emails and telephone calls.
1 Replies - Latest reply on 06/04/2009Add reply
I am more angry that they are ducking my attempts to resolve this than I am over the rug itself.
Pleased With The Results
I am happy to share with others my outstanding experience with Bassett Furniture in Connecticut.
First, there was no typical sales pitch or hounding when I went into the store for the first time. ... read full review
BRIDGEWATER, MASSACHUSETTS -- Do not buy furniture from them. I received a dining room table that was scratched beyond repair, and 4 out of the 6 chairs were wobbly (plus I had ordered 10 and only 6 came). The re-ordered everything for me, and then proceeded to delivery the wrong table!!! 6 months after my order was made, and after taking 2 vacation days to wait for a delivery, I still only have 1 scratched table that needs to be replaced, and 6 out of the 10 chairs. If you expect good customer service when you are spending $5K or more on furniture, do not go to Bassett!!!!1 Replies - Latest reply on 03/30/2007Add reply