VIRGINIA -- I have a set a furniture that I purchased under a year ago that is already falling apart. Poorly made. The seat cushions are separating. Bassett came and inspected my furniture and they are planning to replace the seat cushions but with the same cheap cushions. How disappointing! And the pillows that came with the couches are crap! Flat after the first mouth.
They're not covered by any sort of warranty so the man that inspected the couches told me to go to a fabric store and buy new filling, or fill one pillow case with two cushions. REALLY? What trash. I paid too much money for such a bad product. I could've bought furniture from anywhere but chose Bassett because of furniture that I had in the past that was great and lasted a long time, but with time comes cheaper materials and shoddy work.
NORTH MYRTLE BEACH, SOUTH CAROLINA -- Within the first couple of months of owning this piece of junk furniture it started falling apart. The frame became loose and the pillow cushions went flat. Bassett took possession of it for two months to repair it and the same thing happened again. However, we were out of our one year warranty. Seriously, there is absolutely no stuffing on the sides of the rocker at all. Strictly a wood frame. And, the same goes for the leg rest and I have to sit on pillows because the seat cushions sink in so far and I am not kidding! Poor, poor, poor construction and horrible customer service. Absolutely, the worse customer service I have ever experienced.
HIGH POINT, NORTH CAROLINA -- My home was flooded from top to bottom! I was going to do my rounds in my area as we have many furniture stores. My first stop was Bassett. I was welcomed, assigned a designer, Ashley ** and I never had to go to another store. Beautiful showroom, professional receptionist, and my designer was topnotch. I left my floor plans with her, came back 4 days later, taken to the reveal room, and I was in awe of the beauty that was created. My budget was $22,000.00. She came in at 18,421. I would recommend Bassett Furniture to everyone and Ashley's talent goes far beyond what I expected.
ORANGE, CONNECTICUT -- I informed the Bassett sales representative that I was looking for a solid wood table. She told me that their custom tables are solid hardwood and have a special infinity coating to prevent damage. The table was received damage on one leg, in addition there were a few odd white marks on the table. The white marks were actually chips where the table appears to be de-laminating and the table is not solid wood. I received this table on Oct. 30th and the issue is still not resolved. Bassett will not accept any returns. I had a furniture maker come in and evaluate the table and he stated that the table is constructed with poor materials, and is veneer not solid wood as I was told.
FALLS CHURCH, VIRGINIA -- December 2014 I ordered the Versa Motion Sofa in the toast color. The design is simple, but sophisticated. The leather on this couch looks beautiful. However, if you have a bad back, do NOT buy it. If you nap on it, your back will pay the price for it. Sitting on the sides, which both recline, is fine, but do NOT sit in the middle. This will also hurt your back. What a waste of at least $2000.00. (sigh)
KENNESAW, GEORGIA -- This review is a warning to anyone who buys Bassett Furniture. I have had a dispute with them on a purchase since day one of delivery. I ordered a custom piece of upholstered furniture. The quality and craftsmanship of the delivered piece was well under anything they have in their showroom. They told me it was because of the fabric I chose and took no responsibility.
Their “Design Expert”, whom I worked closely with, never informed me that this fabric would behave in any other manner than what was displayed in their showroom. After delivery, they cited the fabric and acted as if it was my problem for choosing it. They offered no resolution except for me to repurchase the ottoman with a different fabric. I have reported them to BBB for their bait and switch tactics but since Bassett is unwilling to do anything, there is not much more I can do but warn others.
I am updating my review because Bassett has come forward to resolve the issue to my satisfaction. Thank You.
CONCORD, NC -- Last year we bought custom furniture from Bassett in Concord. We carefully selected the best we could afford and to us it was a lot of money. After about three months the one chair's fabric started fraying and pilling. The manager was very helpful and kind and told us we could reselect. We were very grateful but could not find a fabric we liked at that time. After about 6 months we called the store and were told they got new fabrics so we went back for the re-selection.
In the meantime the manager who was familiar with our case left and a new manager was in his place. Although we explained what happened (and I am sure they must have notes somewhere), she treated us as if we were criminals and not customers. We felt very uncomfortable. We were going to buy a Tempur-Pedic mattress but left the store and bought the mattress somewhere else. She acted as if she was doing us a favor and as if it was our fault that the fabric didn't hold up.
I was going to let this go but today we were talking about this to friends and they said they had the same experience with this manager after they had a complaint. Customers deserve better and should not be treated the way we were treated.
GREENSBORO, NORTH CAROLINA -- I was excited about going to Bassett and having the design experience with the reveal room etc. I gave them a budget... One using some existing furniture and one using their Bassett furniture. Well on the day of the "reveal" they had my stuff laid out on a back table, not in the reveal room. They had me running all around the store saying if we use this fabric here then this and that. I thought maybe somebody else was in the Reveal room... But no it was empty and I did have an appointment. Then to top that off they gave me a price 50% more than my budget.
Now any good sales person knows that if you "wow" someone you can generally get them to spend 15 to 25% more... Not 50% more and not even wow them with the advertised experience. I walked away being very polite that I would get back with them and feeling just a little guilty. However when I got home and discussed with my husband and a few other people I began to get upset. How dare they ask for me to spend that kind of money and won't even give me the basic service advertised. Most of us know Bassett is overpriced from the start but are willing to pay within reason for the attention... that I was not afforded.