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Poor Construction
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTH MYRTLE BEACH, SOUTH CAROLINA -- Within the first couple of months of owning this piece of junk furniture it started falling apart. The frame became loose and the pillow cushions went flat. Bassett took possession of it for two months to repair it and the same thing happened again. However, we were out of our one year warranty. Seriously, there is absolutely no stuffing on the sides of the rocker at all. Strictly a wood frame. And, the same goes for the leg rest and I have to sit on pillows because the seat cushions sink in so far and I am not kidding! Poor, poor, poor construction and horrible customer service. Absolutely, the worse customer service I have ever experienced.

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Bought from Greensboro NC
StarStarStarStarStarBy -
Rating: 5/51

HIGH POINT, NORTH CAROLINA -- My home was flooded from top to bottom! I was going to do my rounds in my area as we have many furniture stores. My first stop was Bassett. I was welcomed, assigned a designer, Ashley ** and I never had to go to another store. Beautiful showroom, professional receptionist, and my designer was topnotch. I left my floor plans with her, came back 4 days later, taken to the reveal room, and I was in awe of the beauty that was created. My budget was $22,000.00. She came in at 18,421. I would recommend Bassett Furniture to everyone and Ashley's talent goes far beyond what I expected.

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Horrible sales person
StarEmpty StarEmpty StarEmpty StarEmpty Star-
Rating: 1/51

CONCORD, NC -- We encountered the most condescending person ever. Because our budget was less than $5000 for a furniture piece he suggested a consignment shop in their place. I would never go to a Bassett again or ever recommend it to anyone. Completely offended.

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Bassett Furniture Is Poorly Made and Falls Apart
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORANGE, CONNECTICUT -- I informed the Bassett sales representative that I was looking for a solid wood table. She told me that their custom tables are solid hardwood and have a special infinity coating to prevent damage. The table was received damage on one leg, in addition there were a few odd white marks on the table. The white marks were actually chips where the table appears to be de-laminating and the table is not solid wood. I received this table on Oct. 30th and the issue is still not resolved. Bassett will not accept any returns. I had a furniture maker come in and evaluate the table and he stated that the table is constructed with poor materials, and is veneer not solid wood as I was told.

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Uncomfortable Couch
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

FALLS CHURCH, VIRGINIA -- December 2014 I ordered the Versa Motion Sofa in the toast color. The design is simple, but sophisticated. The leather on this couch looks beautiful. However, if you have a bad back, do NOT buy it. If you nap on it, your back will pay the price for it. Sitting on the sides, which both recline, is fine, but do NOT sit in the middle. This will also hurt your back. What a waste of at least $2000.00. (sigh)

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Do Not Buy Bassett Furniture
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VIRGINIA -- I have a set a furniture that I purchased under a year ago that is already falling apart. Poorly made. The seat cushions are separating. Bassett came and inspected my furniture and they are planning to replace the seat cushions but with the same cheap cushions. How disappointing! And the pillows that came with the couches are crap! Flat after the first mouth.

They're not covered by any sort of warranty so the man that inspected the couches told me to go to a fabric store and buy new filling, or fill one pillow case with two cushions. REALLY? What trash. I paid too much money for such a bad product. I could've bought furniture from anywhere but chose Bassett because of furniture that I had in the past that was great and lasted a long time, but with time comes cheaper materials and shoddy work.

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Bait and Switch
StarStarStarStarEmpty StarBy -
Rating: 4/51 - Consumer improved rating by 3 stars

KENNESAW, GEORGIA -- This review is a warning to anyone who buys Bassett Furniture. I have had a dispute with them on a purchase since day one of delivery. I ordered a custom piece of upholstered furniture. The quality and craftsmanship of the delivered piece was well under anything they have in their showroom. They told me it was because of the fabric I chose and took no responsibility.

Their “Design Expert”, whom I worked closely with, never informed me that this fabric would behave in any other manner than what was displayed in their showroom. After delivery, they cited the fabric and acted as if it was my problem for choosing it. They offered no resolution except for me to repurchase the ottoman with a different fabric. I have reported them to BBB for their bait and switch tactics but since Bassett is unwilling to do anything, there is not much more I can do but warn others.

Resolution Update 11/13/2014:

I am updating my review because Bassett has come forward to resolve the issue to my satisfaction. Thank You.

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Customer Service
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

GREENSBORO, NORTH CAROLINA -- I was excited about going to Bassett and having the design experience with the reveal room etc. I gave them a budget... One using some existing furniture and one using their Bassett furniture. Well on the day of the "reveal" they had my stuff laid out on a back table, not in the reveal room. They had me running all around the store saying if we use this fabric here then this and that. I thought maybe somebody else was in the Reveal room... But no it was empty and I did have an appointment. Then to top that off they gave me a price 50% more than my budget.

Now any good sales person knows that if you "wow" someone you can generally get them to spend 15 to 25% more... Not 50% more and not even wow them with the advertised experience. I walked away being very polite that I would get back with them and feeling just a little guilty. However when I got home and discussed with my husband and a few other people I began to get upset. How dare they ask for me to spend that kind of money and won't even give me the basic service advertised. Most of us know Bassett is overpriced from the start but are willing to pay within reason for the attention... that I was not afforded.

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Table quality
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ATLANTA, GEORGIA -- I was so excited to purchase a gorgeous Contemporary Trestle Table from Bassett and it was delivered to our home on Oct. 15th, 2015. We ordered the walnut finish top for the table. It's a darker finish. Within two meals on the kitchen table, it had scratches on the tabletop. Simply sliding a plate along the surface of the table leaves marks. I was shocked that it was scraping. I've bought much cheaper tables in my 25 years of buying furniture and none have ever scratched like this.

I called the store to see if they had any recommendations on what I could do to prevent this in the future, as far as adding protective coating or anything else. They basically told me to put a tablecloth on the table or only use placemats.

So a word of warning. No coloring, no reading, no sliding of glasses is allowed if you purchase this table. It's only to look at, not actually use. The store offered no other explanation except, "that's what it recommends in the guidelines." Geez. Not impressed. If you buy one, only use it in an area you don't use much. It's pretty, and only meant to be looked at. The only solution may be to strip the whole top down and refinish it properly.

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Overpriced Furniture, Poor Customer Service
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

We recently went to Bassett furniture as we were new in the area and needed help with various rooms. The salesperson was very helpful and knowledgeable about their products and about placement of furniture in rooms. She even prepared a floor plan and color combinations for our home.

Before we bought we decided to look around and to our surprise we found we could buy the same furniture in several other private stores for about 50% less than in a Bassett store! It proved to us that Bassett inflate their prices beyond the value of the furniture. Needless to say, we will never buy from a Bassett store. Do some Google homework and pay 50% less. I pity the salespeople. They are set out to fail with online sales and also private stores competing with them.

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Bassett Furniture Rating:
Star Half star Empty star Empty star Empty star
1.7 out of 5, based on 19 ratings and
28 reviews & complaints.
Contact Information:
Bassett Furniture
3525 Fairystone Park Hwy., PO Box 626
Bassett VA 24055
1-877-525-7070 (ph)
www.bassettfurniture.com
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