Product broken and no response from vendor during warranty period
Posted by David on 2009-11-09
AUSTIN, TEXAS -- I purchased this product in April 2009 for about $500. It's an external battery to give me another 6-10 hours on my MacBook Pro if I'm travelling somewhere without access to AC power.
I used it a couple of times over 4-5 months with no problem. Then in September I tried again and it had no power. I tried to charge it up and it wouldn't take any charge.
Battery Geek Inc. offers a 6-month warranty. I contacted them by email and got an emailed suggestion as to something to try to fix the problem. It didn't work. I went on their web site batterygeek.net (it was about 5 months after purchase) and filled in their form to return the product for repair. I got an automated email saying I'd get an "RMA" number to return the product within 24 hours. Never got it.
I've followed up with numerous emails and phone calls (left voicemail each time), with no response. I've also gone online and requested a new return, got their automated message again saying I'd get an RMA number within 24 hours (on November 3), and nothing further.
Has this company gone out of business? They still seem to be selling product online. How do I get them to respond and take the broken battery back for repair, replacement or refund?