Well, after getting to hospital at 0400 this am, then not getting into the hospital till they opened the doors at 6am for my mother-in-laws surgery, they cancel it once again, but, the kicker is they let us sit there till about 1000 before they tell us it is canceled. Now, when we got to her room this am, she had been given blood, the bag was still hooked up to the iv in her room, the bag had been drained completely, she was sound asleep, for someone "scheduled" to have surgery at 0700, which we already knew meant probably 8-9 am, was kind of strange. Then one of her nurses seemed surprised she was having surgery, I was shocked. The nurse, she knew but had not shared the info, which really made us uncomfortable. About 8am we went down to the surgery waiting room, thinking we would see her go in shortly. Well, there was NO ONE in the surgery waiting room but us. The nurses and all in the surgery area were sitting on the gurneys talking and no one seemed to be doing much of anything. Still did not think too much about till hindsight. We kept waiting, and waiting and finally his sister called us from upstairs, they had never brought her down, now they were saying the surgery was going to be canceled account the cardiac surgeon had an emergency bypass, now we had no problem understanding that, however, when we all went back up to the room to see what they were going to do, and if they knew for sure when they were going to do it, as we were told it may be later today, this nurse told us we would most likely not be told when they were going to get her surgery done and most likely it would happen "without" her family there. That was how they did it most of the time. Well, we all said that was not right, anyone having this type of surgery or any surgery at all should have family around. She then told us that it was "their policy" to normally not have anyone around when it was done.....well, you know a couple of us let her know that was unacceptable, we asked her, if it was your family, would you want them to have surgery without you there? She told us that was not the issue, that most all of their patients did NOT have the family support that she did and they did this all of the time. I told her this was most definitely unacceptable. She was really rude about it and said we should just not worry about it, what the heck does that mean? I called a patient representative and spoke to her about our concerns, we keep being told the surgery will happen, now this is the fourth time it has been canceled. Then the heart surgeon comes to speak to us about the cancellation, he tells us he "might' get to it Thursday, maybe Friday, but most likely will be MONDAY, but then no guarantee about that. Of course, you know I spoke up.
This is our loved one and we have a right to know why all the cancelllations? I mean, we do understand an emergency. However, he was not in any hurry. Very rude and very very arrogant, but I have no doubt about his skills. That was never the question. He told us he did not need anyone there for him to do this surgery.....I just don't get it. My hubby, his niece and all of us were very upset. Then, we were all waiting in the hallway to find out what the plans were for her, this nurse called a security guard and he told us we had to leave the hospital. Now, we have every ritght to express our concerns over his Mother's health and what kind of care she is receiving. We did not raise our voices or do anything that would cause a need for a guard to remove us from the hospital. I have never ever been through this before and was stunned. He told us the surgery was canceled and there was NO NEED FOR US TO BE THERE NOW....I said we needed to get her moved to another hospital, but she wants to stay there.
I am done, not going back. If she undergoes the surgery, I don't think she will survive. She is not in my opinion a canidate for this. She has been bedridden for so many years and why all of a sudden these drs feel she has to have this and have convinced his sister and all that she will be in great shape if she has this surgery and they are buying into it is beyond me and my hubby is so upset over it all. He too believes she should not have the surgery.
Now, we get in the elevator, get to the first floor, and there is the dr that was supposed to do the surgery, goofing off in the hallway, in no hurry, we watched him goof off for a good period of time, still no one in the surgery area at all. Then a nurse heard us discussing all of this and came over and asked us if we minded telling her what the issue was. I proceeded to tell her. We did not expect them to let an emergency patient wait, that we understand is very important, but to keep canceling and then to be run out of the hospital like that because we have questions is inexcuseable. We told her the whole story. She told me who to write, which of course I will, and that if it was her family, she would not want them to be in that hospital....I was stunned when she said that. She told us that she may work there, out of lack of work in the area, but she had heard many bad stories similar to ours and she did not approve of it. The whole time we were talking, we could see the surgeon at the other end of the hall laughing and talking.
Sorry yawl, we are so very upset over this. We have all taken off work twice now for this, spent countless hours worrying over this surgery, then only to have it canceled again. I mean, they are the ones telling us that she must have the surgery. I personally think it is the insurance and the fact that they want to train students at her expense. You have to see our concerns. This has been one emotional roller coaster over another. At some point you have to say stop the roller coaster. Never ever in my life have I seen a hospital run this way. Have never had experiences like this. Guess we will see what happens next...I truly am praying she does NOT have the surgery.....even if it means she only has a short time left, at least it will be her time...
Was this review helpful?YesNo
Read 3 RepliesAdd reply
User Replies: Close commentsAdd reply
Our experience at Bayshore ER
Posted by concerned parent on
PASADENA, TEXAS -- My 7 yr. old son came into the ER with a serious head injury. Despite my pleas to have him seen right away, the receptionist continued to refuse him any treatment or to let a nurse evaluate him. She made the call herself that he was "fine". Other ER patients were watching and commenting to me on his declining condition. Finally after vomitting in the waiting room, the receptionist allowed a nurse to see him and he was taken back to be seen. The ER doc did a CAT scan, left him lying around and came back much later and decided then to stabilize his neck as he suspected a neck injury. In my opinion, this should have been done as soon as my son entered the building. Thank God he had no neck injury after a C-spine was done. Meanwhile it became harder and harder to wake him as they let him lie there. I couldn't wake him and asked the nurse for help and got eye rolls like I was nuts. He ended up having a depressed skull fracture which meant he had broken bones coming in towards his brain. He was transported immediately to Hermann's trauma unit in Houston (thank GOD!).