Bayshore Medical Center - Pasadena Texas

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Would not take my dog to this hospital
Posted by on
Well, after getting to hospital at 0400 this am, then not getting into the hospital till they opened the doors at 6am for my mother-in-laws surgery, they cancel it once again, but, the kicker is they let us sit there till about 1000 before they tell us it is canceled. Now, when we got to her room this am, she had been given blood, the bag was still hooked up to the iv in her room, the bag had been drained completely, she was sound asleep, for someone "scheduled" to have surgery at 0700, which we already knew meant probably 8-9 am, was kind of strange. Then one of her nurses seemed surprised she was having surgery, I was shocked. The nurse, she knew but had not shared the info, which really made us uncomfortable. About 8am we went down to the surgery waiting room, thinking we would see her go in shortly. Well, there was NO ONE in the surgery waiting room but us. The nurses and all in the surgery area were sitting on the gurneys talking and no one seemed to be doing much of anything. Still did not think too much about till hindsight. We kept waiting, and waiting and finally his sister called us from upstairs, they had never brought her down, now they were saying the surgery was going to be canceled account the cardiac surgeon had an emergency bypass, now we had no problem understanding that, however, when we all went back up to the room to see what they were going to do, and if they knew for sure when they were going to do it, as we were told it may be later today, this nurse told us we would most likely not be told when they were going to get her surgery done and most likely it would happen "without" her family there. That was how they did it most of the time. Well, we all said that was not right, anyone having this type of surgery or any surgery at all should have family around. She then told us that it was "their policy" to normally not have anyone around when it was done.....well, you know a couple of us let her know that was unacceptable, we asked her, if it was your family, would you want them to have surgery without you there? She told us that was not the issue, that most all of their patients did NOT have the family support that she did and they did this all of the time. I told her this was most definitely unacceptable. She was really rude about it and said we should just not worry about it, what the heck does that mean? I called a patient representative and spoke to her about our concerns, we keep being told the surgery will happen, now this is the fourth time it has been canceled. Then the heart surgeon comes to speak to us about the cancellation, he tells us he "might' get to it Thursday, maybe Friday, but most likely will be MONDAY, but then no guarantee about that. Of course, you know I spoke up.

This is our loved one and we have a right to know why all the cancelllations? I mean, we do understand an emergency. However, he was not in any hurry. Very rude and very very arrogant, but I have no doubt about his skills. That was never the question. He told us he did not need anyone there for him to do this surgery.....I just don't get it. My hubby, his niece and all of us were very upset. Then, we were all waiting in the hallway to find out what the plans were for her, this nurse called a security guard and he told us we had to leave the hospital. Now, we have every ritght to express our concerns over his Mother's health and what kind of care she is receiving. We did not raise our voices or do anything that would cause a need for a guard to remove us from the hospital. I have never ever been through this before and was stunned. He told us the surgery was canceled and there was NO NEED FOR US TO BE THERE NOW....I said we needed to get her moved to another hospital, but she wants to stay there.

I am done, not going back. If she undergoes the surgery, I don't think she will survive. She is not in my opinion a canidate for this. She has been bedridden for so many years and why all of a sudden these drs feel she has to have this and have convinced his sister and all that she will be in great shape if she has this surgery and they are buying into it is beyond me and my hubby is so upset over it all. He too believes she should not have the surgery.

Now, we get in the elevator, get to the first floor, and there is the dr that was supposed to do the surgery, goofing off in the hallway, in no hurry, we watched him goof off for a good period of time, still no one in the surgery area at all. Then a nurse heard us discussing all of this and came over and asked us if we minded telling her what the issue was. I proceeded to tell her. We did not expect them to let an emergency patient wait, that we understand is very important, but to keep canceling and then to be run out of the hospital like that because we have questions is inexcuseable. We told her the whole story. She told me who to write, which of course I will, and that if it was her family, she would not want them to be in that hospital....I was stunned when she said that. She told us that she may work there, out of lack of work in the area, but she had heard many bad stories similar to ours and she did not approve of it. The whole time we were talking, we could see the surgeon at the other end of the hall laughing and talking.

Sorry yawl, we are so very upset over this. We have all taken off work twice now for this, spent countless hours worrying over this surgery, then only to have it canceled again. I mean, they are the ones telling us that she must have the surgery. I personally think it is the insurance and the fact that they want to train students at her expense. You have to see our concerns. This has been one emotional roller coaster over another. At some point you have to say stop the roller coaster. Never ever in my life have I seen a hospital run this way. Have never had experiences like this. Guess we will see what happens next...I truly am praying she does NOT have the surgery.....even if it means she only has a short time left, at least it will be her time...

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leet60 on 03/30/2011:
What a horrendous experience. I can understand the doctor having an emergency situation that required his attention, I do not understand how hospital staff, from reception to nursing staff, were not considerate enough to inform you of the cancellation.

I also, would not go back to this hospital, I would however request to speak with the Hospital Administrator and advise him of what occurred. It is my experience that in situations in which the staff mistreates patients and family, that the administrator often has no idea of their behavior. They need to be held accountable.
Anonymous on 03/30/2011:
This sounds awful. I can't imagine why they prefer that no family of a patient is around during surgery. It sounds extremely fishy. Id run, not walk, away.

You should report all of.this to the head of the hospital. I hope everything works out.
clutzycook on 03/30/2011:
Having worked in hospitals for most of my working life, I know that there are two sides to every story. That being said, perception is everything and the employees of this hospital gave the OP a very poor perception of them. Definitely report this to the head of hospital administration. Hopefully they can get to the bottom of this.
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Our experience at Bayshore ER
Posted by on
PASADENA, TEXAS -- My 7 yr. old son came into the ER with a serious head injury. Despite my pleas to have him seen right away, the receptionist continued to refuse him any treatment or to let a nurse evaluate him. She made the call herself that he was "fine". Other ER patients were watching and commenting to me on his declining condition. Finally after vomitting in the waiting room, the receptionist allowed a nurse to see him and he was taken back to be seen. The ER doc did a CAT scan, left him lying around and came back much later and decided then to stabilize his neck as he suspected a neck injury. In my opinion, this should have been done as soon as my son entered the building. Thank God he had no neck injury after a C-spine was done. Meanwhile it became harder and harder to wake him as they let him lie there. I couldn't wake him and asked the nurse for help and got eye rolls like I was nuts. He ended up having a depressed skull fracture which meant he had broken bones coming in towards his brain. He was transported immediately to Hermann's trauma unit in Houston (thank GOD!).
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Anonymous on 11/29/2006:
I am so glad he finally got taken care of, hope he is up and on his feet soon poor guy. :/
For some reason some (not all) medical professionals (and semiprofessionals) think that any parent is dumb by nature. I have a friend who is an RN and even she has been treated this way when her kids are sick.
You did exactly right in being insistent and this is good information for anyone who might take a child into this ER, thanks.
spiderman2 on 11/29/2006:
Here is just a piece of advice I picked up recently....if you or your child has any type of serious injury, call an ambulance. That way when you get to the ER, they will take you right away. Sounds like this situation would have qualified for that. Even if you end up having to pay for the ambulance ride, your child's health is worth it.
Anonymous on 11/29/2006:
You should have called 911. Spiderman2, you will not necessarily be seen immediately by the ER staff just because you came in by ambulance. At least a good assessment of the injury could have been done 'on scene', and the ER notified before arrival.
rhondam718732 on 11/29/2006:
I am not a litigious person but SUE them. If their behavior was as you said...they could have killed your son. I cannot believe that a 7yr with head trauma was made to wait...UNIMAGINEABLE and I wouldn't let it go. Good luck and glad he's OK!
Nohandle on 11/29/2006:
Spiderman2 you were given correct advice. Any patient who arrives by ambulance is given preferential treatment over others. An emergency room physician told me this and was a little disgusted that particular day because he had several patients arrive by ambulance with little more than chest colds. The family, following by car, didn't care to wait their turn. Since this was not costing the parties involved a penny, they had nothing to lose. For true emergencies 911 and an ambulance is the only way to go. It's good you brought that up.

Concerned Parent, for the life of me I can't understand how a hospital would give a receptionist the authority to make the call as to the severity of a patient's condition. It almost sounds as if the entire department was little more than a joke. For a nurse to roll her eyes at you is about the most unprofessional thing I've ever heard.

Parents know their children better than anyone else. You were aware something was seriously wrong with your son and FINALLY had to resort to some hardball to get the wheels rolling. The old saying "the squeeky wheel gets the oil" certainly is appropriate in this case.

Thanks for sharing your story and I hope your son is on the mend. Sometimes it just doesn't pay to sit back and be polite.
Anonymous on 11/29/2006:
Nohandle, ambulance service (at least here) does NOT guarantee preferential(sp) treatment. The ER staff at least realized that we made a good assessment (AND, someone that is suffering from 'little more than chest colds')is going to be a higher priority patient. Running on an ambulance at least once a week, I can guarantee that ambulance patients DO NOT receive preferential treatment. EVERY patient has to go through triage, which means exactly what it is.

On another note, Nohandle, I've had to sit with patients for over 30 min. until we saw the triage nurse. No preferential treatment there.
Nohandle on 11/29/2006:

Emt, your response and mine were obviously posted at the same time. In my area, those who arrive by ambulance are in fact seen immediately or given the very next available spot if all the rooms are filled. There is no assessment of severity, they are just put next in line. Not fair in many cases, but that's the way it works, hense the disgust from the ER physician who provided me the information.

It sounds as if your area has a much better grasp of what's going on. Perhaps this area best wake up.
spiderman2 on 11/29/2006:
it is what I was told by an ER nurse at the last hospital I was at. All I am saying is if there is a serious injury, don't drive the person to the ER, call an ambulance, the EMTs are there for a reason. I would never call an ambulance for a chest cold, but for a head injury, you bet!
Nohandle on 11/29/2006:
Spiderman2 how many instances have you experienced or been told of where people tossed an emergency patient in the car and rushed to the hospital? From what I've been told those don't necessarily receive priority treatment. Anyone of sound mind wouldn't call an ambulance for a chest cold, which was an example I used earlier, provided by an ER physician who...again, was disgusted by the bumping order and knowing that would never have been done if the bill was being paid by the family. That was probably the key issue in my original response.

I had an employee who arrived by private car and had been waiting in the ER for nearly 3 hours. The ER staff had graciously provided him with a bucket to throw up in. Distasteful, I understand, but every time he heard a siren he knew he was going to be bumped further down the list.

I fully understand where you are coming from and emt c's comments, being involved in emergency services, as well. All I'm saying is what I was told by an ER physician...ambulance patients receive priority, which for true emergencies should be the case. Obviously your local hospital/hospitals work the same as the ones here.

Serious injuries or illness, call an ambulance. I fully agree. In this area you will receive priority treatment.
yoke on 11/30/2006:
I know when I brought my son to Connecticut Children's Hospital we waited almost 4 hours for him to get stitches. We knew that every time we heard a siren he was going to be bumped. When he was finally seen the dr was a little rude and said that the we may have waited to long for stitches. I reminded him we came immediately and we had to wait 4 hours in the waiting room.
Noneill on 11/30/2006:
Our local ER triages the patient and then you get seen based ONLY on the priority of the illness/injury. It would be hard to know by observance only if less serious cases were being seen before serious ones. Life threatening cases will always be seen before lacerations, wheezing, headaches, vomiting, etc. And if still think arriving by an ambulance is going to give you instant care you might want to check with your insurance plan. Kaiser Permanente (for one) will not pay for that ride if you are not in a life-threatening situation. It can be a very expensive taxi ride.
concerned parent on 12/01/2006:
At the time of my son's injury, my husband was more worried about a cut on the back of his head that was bleeding from the initial hit. He was crying with the head pain which was a good sign so, he didn't really have reason to suspect the injury was as severe as it was or he would have called 911 from the golf course where he was injured. It's always easier to be a Monday morning QB. He tried just taking him to our pediatrician (to see if the cut needed stitches), which was closed due to Thanksgiving (Friday after) so,he took him to the ER which is a block away. By the time he got him there, he was 45 min. in and was extremely drowsy where he'd been screaming before. I met them there and found him sound asleep. I told my husband to wake him. The receptionist had told him that his drowsiness was nothing to worry about that he was "fine" and to let him sleep. I struggled to wake him, but did and then immediately went to the receptionist who then gave me the treatment described in my complaint on I was simply trying to get someone to triage him and she refused to let anyone see him to assess how sick he was. She wouldn't even let anyone check his pupils. The other waiting patients saw him declining and watched me begging for someone to see him and told me to take him outside and call 911 and he would get seen a lot quicker. We were contemplating that when he vomited in the ER waiting room. Then they took him right away. This is ugly, but I sure wish he'd thrown up directly on her lap......Another thing that really gets me about this is that someone didn't come and stabilize his neck, literally when he came through the doors. Why as an ER doctor would you feel his neck, move his head from SIDE TO SIDE, leave him to move at will and then come back a long time later and put the cervical collar on and send him for a C-spine? That to me is first grade first aid and absolutely unforgivable.

Nohandle on 12/01/2006:

Concerned Parent, after your initial post we moved on over to the merits of calling 911, some of us because of what we had been told from medical professionals involved at the ER and other professionals from first hand experience working the field or after the fact with claims or billing. Our responses varied simply because of what we had been told/experienced.

I go back to my initial response to you and wonder why a receptionist was given the authority of assessing the severity of an individual case? In addition, why no other individual seemed to grasp exactly what was going on?

Your additional comments have thickened the plot if you will. I'm not in the medical field but even I know one does not let another sleep after a head injury. I hope your son is doing well now, but frankly wonder what is in store for those patients who follow him.

This obviously needs to be brought to light somewhere other than a consumer site. Best wishes to you and your family.
Anonymous on 12/01/2006:
concerned parent, let me see if I can get this straight - did your son get hit in the head with a golf ball or club? Bleeding from the head can seem like a lot, but very easy to control with pressure bandages. A shot to the head like that is a much more serious issue (if it was a ball or club). Please clarify what caused the injury.
concerned parent on 12/01/2006:
OK, you guys have prompted me to clarify so, I will. Thanks by the way so much for all of the conern and well wishes for my son from perfect strangers. Anyway, he was golfing with his daddy (which oddly enough is my husband, hard to believe, I know), my Dad and our 14 yr. old son. He somehow fell off the cart, striking his head. We think it could have been on the concrete cart path, or could have hit the cart itself, a rock, we just don't know. He was right beside my father,who was driving, one second and the next, went tumbling out. Literally in the blink of an eye. At that time, they had no idea what had happened. We can only speculate now, after the fact. My husband was somewhat concerned with the bleeding and thought he needed a stitch or two, but the bleeding wasn't profuse or he would have called 911 right away. With having three boys, we are well acquainted with head/mouth bleeds. It never really occurred to my husband that there was an underlying serious head injury since our son was screaming and still doing that a while later when he called me. Fast forward to the hospital. Nohandle, your guess is as good as mine as to why that moron receptionist was made God. I asked her if she was a nurse and she told me that she wasn't, but she knows what to look out for and that "it's OK Mom, he's fine." Well, let me tell you, I know what to look out for too and it's drowsiness amongst other symptoms. That was one of the most frustrating things was knowing my child better than anyone in this world and her telling me "he's fine".....All I can say is that if you live in the Houston Bay area, don't go to Bayshore. Go to Clear Lake or into Houston if you can. I live in La Porte which is about a 10 minute drive so, it's the closest. Houston has the largest and best medical center in the world. Literally. He was transported to Houston, via ground ambulance and was seen at a top notch hospital, Memorial Hermann. Everyday on the news, the sickest of the sick are taken there. If you have no insurance, it's Ben Taub. He was seen by a top trauma team, finally given correct dosages of pain and nausea meds and they did further testing with x-rays on his chest and pelvis to make sure he had no other injuries from the fall and a complete blood workup. They then had a top pediatric neurologist assess him and then admitted him where he spent a few days until the dizziness and vomitiing stopped and he was clear as a bell mentally. I just want others to know our experience. Hopefully, a situation like this will never happen to us again, but from now on, it's 911. That is what they are for. Thing is that I never want to burden them with a non-emergency. Hope from now on, I am not calling for stupid things. Things like this can really just wake you up to the serious things that happen to families everyday. God Bless us all!
concerned parent on 12/02/2006:
One more thing. It should be noted that according to the attending physician, he was far from her first golf cart victim this month alone. The others she had seen were much worse, usually involving them overturning, etc. from letting the kids drive the carts. She said that some of those injuries were very grave. A word to the wise, parents drive those carts yourself. Something can still happen as in our case, but you might avoid some of the same injuries our doctor has seen.
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