RALEIGH, NORTH CAROLINA -- The Better Business Bureau or BBB. ORG is a Scam. They are a non-profit organization where their income comes from having businesses pay a "membership" fee. This means that businesses are the BBB's source of income (even though they don't report income). If a business pays a membership fee, then their rating is an A or A+ rating. Business that refuse to "join" their club have a B to F rating. Especially if the business disagrees with the BBB information.
In researching the BBB, businesses that pay for a membership receive an A or A+ rating no matter the number of complaints. There are businesses that have over 30 complaints in 12 months with A+ ratings because they paid a membership. Where a similar business with 22 complaints in 12 months that does not pay a membership fee has an F rating.
The BBB is just like the mafia. They strong arm, they extort, and they make you pay to play. The State and Local government needs to step end and stop the BBB they should not be rating any business whatsoever... One final irony: if you have a complaint against the Better Business Bureau, you can't file it with the Better Business Bureau. The Better Business Bureau is not a member of its own organization.
However there are numerous State Attorney General offices that are now investigating their practices. North Carolina Attorney General needs to investigate the NC BBBs practices too. They are shady and false advertising and misleading consumers and damaging NC businesses that do not pay for a membership. Maybe it's all a big joke? But unfortunately consumers think the BBB is an honest organization, when actually they can cause great damage to a business who refuses to pay their income.
I used the BBB on a few occasions to resolve complaints, and as a result I got refunds of almost $1000 I was due. My thoughts at the time were "wow, the BBB is great." The two businesses involved were *not* "BBB Accredited." A representative at one company told me, as she was issuing my refund, "I hate it when they call." If only this were true for accredited businesses.
What I subsequently learned, by researching the BBB ratings of several companies, is that companies that pay "dues" and thus become "accredited", have earned an A- rating just for paying! A few people have tested this - one didn't even supply a valid address for his alleged "business", and the following day he had an A-. Time after time, when I review a business that is accredited, I see a rating of A to A+, even if it has a slew of complaints against it.
I've never seen an accredited business with a rating below A-, but in contrast I have seen many non accredited ones with B through F ratings, even those who have only a few complaints can have a C. New businesses that haven't earned a rating yet that aren't accredited are given a "No rating" rating, but the new ones that are accredited are bestowed with an A-.
Connecticut Attorney General Blumenthal threatened to sue the BBB in 2010 after conducting an investigation regarding what he called "Pay to Play" in connection with this practice. Only 10 days later it was announced he had reached "an agreement", but the practice appears to continue today. The BBB did make a few changes such as not awarding points in its ratings system just because dues were paid.
At my auto repair facility, which consists of only the owner and two employees, I noted the BBB plaque on the wall with surprise. The owner told me that he is called incessantly by BBB telemarketers if he doesn't pay for membership in the BBB, and this is the *only* reason he pays "a few hundred dollars" a year. At a large company, the dues are probably several thousand dollars a year.
There is a bunch of mumbo jumbo on the BBB's mission statement about trust between companies and consumers, not being biased, etc. After reading numerous complaints about a few accredited companies, and seeing they have A or A+ ratings despite numerous complaints in their BBB file, I have no faith whatsoever in this rating system and I feel it is in fact biased.
This is a sad state of affairs, and my gut feeling (not based on hidden camera interviews or a scientific poll) is there is much more rehabilitation to be done to make the ratings meaningful. As it stands, when I see "AAA accredited" it is a warning to treat a business with an eye of suspicion, which is extremely ironic.
This all started with a repair issue on my oven, see my other reviews. Well, once I filed a complaint with the Texas Attorney General and the Texas Department of Licensing & Regulation (they deal with warranty issues) my stove was magically fixed the following day. People need to file complaints with state and/or federal organizations, these entities work off of numbers and unless the public registers complaints they never know there is an issue to be investigated. The real kicker is that it took 5 minutes, yes 1,2,3,4,5 whole minutes for the part to be replaced and the oven to once again work. Conn's is so messed-up that they called 3 days later to schedule a repair person.
However, now what is most concerning is that the BBB actually sent me a response from Conn's that was 2 sentences. The stove was fixed on 4/20 and we are sorry for the inconvenience.
In my BBB complaint I specifically requested an explanation of why it took so long, what would be done to improve customer service, and a full apology from Conn's. I obviously rejected the BBB letter as settling the matter and stated I wanted what I requested along with an explanation from the BBB as to why Conn's still has an A+ rating with 1,972 complaints in the last 36 months as of 5/5, see ** and why the BBB would accept such an unbelievably weak response from Conn's on my complaint.
I requested this explanation from the BBB on 4/18 in a separate e-mail to the BBB of Southeast Texas and in my rejection letter on 4/22 to the BBB. I have yet to receive an acknowledgment of my request for an explanation from the BBB, much less an explanation. I will wait a full month for a response from the BBB and then I will file a report with the Federal Trade Commission for deceptive practices and contact one of the local news stations.
All I can say is do not trust the reports on the BBB and look-up complaints on the BBB; once you do you will see that there are many legitimate complaints on the organization! People need to be educated on what a scam the BBB really is!
PORTLAND, OREGON -- Since the BBB is not ran by the Federal or State government, is it privately owned? And since the BBB operates, in large, off of funds from its members (Contractors or Business), how can it be bias free from a consumer complaint against its own member(s)?
I have a friend who experienced alarming and costly damages from a contractor who is a member of the BBB. My friend performed the preliminary steps on a claim against the contractor and a follow up report against the contractor to the BBB. However, when my friend and I called the BBB (under alias names) posing as potential customers who wanted to know if there were any past and/or present complaints on this same contractor, the BBB responded with a "NO" and gave complimentary responses about this particular contractor whom my friend made a claim against.
First, this is how I am viewing the BBB: If a contractor, bad or good, is a member of the BBB, and since the BBB largely operates off the funds from its members, it would stand to reason that the BBB could not be impartial and unbiased to a consumer's complaint and would most likely be supportive of its own member, as we, my friend and I have experienced.
Secondly, consider this: When a consumer calls the BBB complaining against a contractor who is NOT a member of the BBB.... in short, it is my understanding that the BBB would follow up on the consumer's complaint by contacting the contractor, encouraging the contractor to become a member; and if the contractor refuses, only then will the BBB take the steps in reporting this contractor to the proper agencies, and file a negative report about this contractor within the BBB.
Now, with this in mind, isn't this a form of BLACKMAIL to get contractors to join the BBB? And isn't the BBB a far cry away from its' historical origins "TRUTH IN ADVERTISING" and it's purpose of protecting the consumers? Would anyone like to comment on this WITH FACTS AND YOUR OWN EXPERIENCES?
I just wanted to write a quick note to answer a few questions about the BBB. Part of my job is answering BBB complaints against my company and I have learned a few things.
First: When sending a complaint to the BBB, it is a good idea to make sure that you are filing with the right state. If you file your complaint in your state of residence vs. the state the company is headquartered in, it will take longer for you to get a response. Why? Let's say you live in TX and the company is in MO. TX has to forward the complaint to MO, usually in a paper letter, via USPS, this takes about 5 days. Then the MO BBB forwards it to the company, also 5 days.
Company responds to MO BBB. They have 30 days to do this. I usually answer ours in 3-5 days. For the sake of this example, let's say they take 15 days. MO BBB sends it back to TX, USPS, and another 5 days. That is a total of 45 days. Not including the length of time it takes TX to send the info to you. If you have to respond, you could double this time frame. If you had filed with MO in the first place, generally companies can respond electronically, and that info will be emailed to you, so you're looking at about 5 days total.
Second: The BBB is simply put, a third party to help you with communicating with a company. They have no power to MAKE a company respond or act on your complaint. The company is given 30 days to respond. If they do not, it goes on their record that way. Of course, other consumers can see this info and make judgments on the company, but that isn't going to help YOU. Third: Because of reason number 2, the best way to get results is through either your states attorney general or consumer protection agency. These bodies actually have the power to MAKE a company act. Hope it helps!
HOUSTON, TEXAS -- The BBB, they basically decides with these companies that are doing the consumers in justice. Whatever the companies write as a response back to the BBB, the BBB will accept. Even if it is a liar!!! The companies still will remain with a satisfactory history with the BBB.
I think the BBB is a waste of time writing for assistant for help on these companies. The file is put on a shelf to collect spider webs and these companies continues with robbing the consumers. It is sad, that the consumers do not have no one to protect them. The attorney general office is no better either, because you never hear back from the attorney general office.
DENVER, COLORADO -- Better Business Bureau is totally useless. It's such a waste of time to use these people because they exist for the businesses that join and pay dues to them. No matter what the complaint, or the response from the business, they consider it satisfied and closed. They don't even address the issue, they just take the complaint, forward it to the business and do nothing. They even tell you, they can't do anything, it's totally up to the business whether they want to respond or not, and if they do respond, the BBB considers that a satisfied complaint and does not register your complaint as unsatisfactory.
I complained that Cricket had false advertisement for one free month cell phone service. Cricket explained they had a 21 day billing cycle and bill ten days in advance. So one month to Cricket is eleven days. You do the math. You are paying thirty to forty dollars a month for eleven days of service. Cricket and the BBB refused to address this complaint and instead gave me a credit of six dollars xx for the one free month service. This is ridiculous.
They can't re-define a month and say eleven days is a month when a calendar month is thirty days (at least). And, they didn't advertise one free billing cycle instead of one free month. Instead of changing the rules, they just re-define the definitions to get away with this and its still illegal. Chase couldn't do it with their credit card billing and neither can Cricket. Apparently no one has figured this scam out yet or addressed it.
NO! International Executive Services LLC / Advancement Solutions, LLC does not have a good relationship with the BBB in Tennessee. However our stance is that their information is inaccurate and unfounded. Any information that the BBB have gathered is from clients who have signed up for our referral services without meeting the qualifications for the training.
Our office understands that the BBB tries to help consumers. We believe that number a of complaints is minimal considering the number of satisfied customers we deal with on a daily basis. On the other hand, we feel that if an applicant has read and signed & notarized documents agreeing to the conditions of our company's polices. It is unreasonable for the BBB to side with the customer when a complaint is filed simply because they do not get a refund. International Executive Services, LLC feels that the applicant at some point should be held accountable for their actions.
International Executive Services LLC /Advancement Solutions, at one time was on good terms with the BBB until it was requested that IES divulge personal and confidential information concerning clients personal information & the security company's who employ graduates. IES does not give sell, trade or otherwise divulge confidential information of any client or agency who employs clients.
Perhaps the time has come for the business community to ask whom the BBB must answer to for their own indiscretions. If a company does not respond to the BBB's request, then that company is considered not to be legit or a scam etc. The general public assumes these allegations to be a fact! The truth of the matter is that the BBB makes misjudgments against many companies including International Executive Services, LLC.
IES does have a refund policy that states if you do not graduate the Academy, you will have to provide the school transcripts stating the reason you did not graduate. You can request a refund if you have a doctor's statement saying that you cannot participate in the training because of a medical condition. You can request a refund if you are called for Military deployment.
However, if you register for a program and do not follow through with the application process you will not be eligible for a refund. If you decide you don't want to take the training you are not eligible for a refund. IES is a Referral Service not a Registration Service and DOES NOT GUARANTEE anyone a job. No one who contacts IES will ever be told that they have been guaranteed a job. Our Agents tell all callers that they are only guaranteed a job upon completion of the Academy training, which IES will make every effort to acquire for you.
When you are accepted into an Academy Training Program you will be offered a contract to work overseas and in the U. S. A. IES is not out to take anyone's money and not provide our services. There are jobs available to those who meet the qualifications & go through the Training Academy Programs and graduate.
AUSTIN, FLORIDA -- I dealt with a business that was operating in clear violation of BBB rules, but was rated an A+ member. I filed a complaint. The business admitted the facts in my complaint but did nothing to fix its ongoing bad practices. The BBB closed the case and left the company as A+, without addressing the underlying practices that are in a clear violation of its rules.
COLTON, CALIFORNIA -- Where is the Better Business Bureau's grade?? Our company worked on complying with their requests, we respond to any complaint with a valid and quick response and at the end of the day we are told "Your type of business automatically receives an (F) rating." No consideration for anything, just an "F."