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Beware of "The Plus Fee."
Posted by on
A fee for $2.95 recently showed up on my BB&T checking account. I had never been charged that fee before and was not informed that I would be charged it.

I called my bank branch to see what the fee was. I was told "the computers are down" and they couldn't help me. I called another branch. The recorded message informed me that the bank was closed and I should call back during their working hours from 9 A.M. to 4 P.M. It was 9:20 A.M. I called a 3rd branch, where the teller informed me that the fee was for "the Plus Program, that used to be free, but now some customers were getting charged for it." I told her I never signed up for the Plus Program, I didn't want it, and I was never informed I would be charged a fee for it. She said I had to come into the bank to sort out the problem. I work during banking hours and have no time to go to the bank for this kind of nonsense. I asked to speak to a manager.

Sat on hold for 22 minutes. Finally got a manager who said that "lots of people are complaining about that fee -- there must have been a system error." Of course BB&T isn't doing anything about the "error" unless you call and complain. The manager said she would take the charge off my account, but she "couldn't be sure" if I would be charged it again.

Time to change banks. Monitor your accounts closely for new fees -- apparently if you don't catch the bank's errors, they will slap fees on your account.
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tnchuck100 on 01/21/2011:
Good for you keeping close tabs on your finances. So many fail to do so.

If they do not fix this in ONE shot it will be time to move on.
Anonymous on 01/21/2011:
Banks are getting worse and worse with these "fees" ever since the overdraft protection law was passed......they will do anyhting to make a partner uses BB&T, I'll be sure to let him know about this fee.
Ellie on 08/22/2013:
$2.95? Heck, I just got hit with a $3.95 Plus fee! I also never signed up, and the rewards are for travel and golf, neither of which I do. I'll be heading to my branch this morning to get it fixed!
Sara on 08/23/2013:
I just got this too and it is $4.95 and I too never signed anything for this. One of the reasons I will NOT go paperless because I feel they will e-mail you things that will make you "sign up for things" without you knowing by omission. I will be calling soon or going in. They should know better. Also, I recommend calling the Better Business Bureau and file a complaint.
dogman on 08/26/2013:
I just found a "The Plus Fee" entry for 4.95, and I intend to call my branch and ask wtf is the reason for this fee -- I never asked for, or signed up for, any such program.
Houndie on 08/29/2013:
My Plus Fee was 4.95. I am calling to see if I can get it removed. I have four accts and only one rec'vd this fee.
missy on 08/29/2013:
I also got charged 4.95 fee and never signed up for this. I will be going to the bank asap. They give us no interest and now want to charge crazy fees.
Anna on 09/03/2013:
I just got hit with $4.95! They have tons of my money in investments and savings and I have my mortgage, BB and T Visa, and my home equity loan with them.They won't even cash college refunds made out to my son because he doesn't have an account there, not even against my account. They know changing banks takes at least 60 days to get all the direct deposits switched over and is a real pain for most who work during banking hours. The gall!
GaPeach on 09/07/2013:
I too just got hit with the $4.95 fee. I called and they said I would have to go into my local bank to get it reversed. Why, when I did not sign up for anything?! If they charge it to my account again, I am closing it!
DaddyO on 09/13/2013:
Same song and dance here, $4.95 fee. Since when can you be opted in without your permission??? Am going in today to have a SERIOUS talk with them!!!
Eddybob on 09/15/2013:
Same here ... an unexpected $4.95 "The Plus Fee." Not a happy surprise!
Julie in N.C. on 09/17/2013:
$3.95 "The Plus Fee" was charged on my account a couple of days ago. I was going to investigate, thinking my balance didn't stay at $500 or above (I've been paying bills, people!) for the month. Now I know I need to put on my battle gear and go into BB and T. Thanks!
Wendy on 09/20/2013:
I just found the same charge on my account but only for $3.95. I will be calling in the morning....looks like I might be changing banks since they don't want to inform anyone of any new charges.
dogman on 09/22/2013:
BB and T immediately refunded the 4.95 when I asked about it but I still closed my account, which cost them the use of my $3000/mo direct deposit. I wonder if they think 4.95 is worth losing customer satisfaction.
Jess on 09/25/2013:
Just saw a fee for $3.95 apparently they thought I needed the plus fee when I didn't even sign up for it. Looks like I'm going to close my account and go somewhere else. The nerve of them to take my money without my permission.
Venesa on 10/11/2013:
I've been with BB and T for years, but recently they've changed a lot about how and when to charge. Two months ago I was hit with $7.50 - inactive account fee. I let it go, I haven't moved my savings around in a while. Lesson learned. This month I was hit with an $8 fee (on top of the $3.95 plus fee) because they raised the ACH deposit minimum from $100 to $500. So now that's $12 this month for an account that has less than 15 transactions. What irritates me is that they made these changes without notifying me, and have made an extra $20 for doing the same stuff. ($20 x # of customers = $$BANK$$) Anyone know of a bank that is not trying to drain a client dry?
JulieB on 10/29/2013:
Apparently everyone is getting hit with this. Plus, when I received something in the mail regarding the Plus 'benefits', I followed their instructions on cancelling online. I received another 4.95 charge the next month, and called them. They said the account was cancelled, but it was my responsibility to cancel it with the actual bank. I'm going to complain directly to bank services regarding this, as I have multiple accounts with them. But make sure that even if you cancel, you have to call the bank to stop the charges.
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BB&T is RIDICULOUS with overdraft FEES!!
Posted by on
When debit transactions HAVE NOT posted to your account yet and are PENDING they charge you overdraft fees. They take all your debits before posting any credits, no matter if you have it deposited before 2pm and even it is IN CASH!! I have banked with BB&T for 13 years and I have been DUMB enough to let them STEAL my money on at least 3 occasions!! I have honestly over drafted before where the 35 dollar fee is necessary, BUT at least 3 TIMES they have charged me numerous fees for using money that was ACTUALLY in my account!! We are talking over 100 dollars in fees!!

PERFECT EXAMPLE I have a posted balance of 251, 145 is posted to my accounted 2/14, 2/14 pending 40 is, 2/15 transaction of 72 hits as pending, the 72 would have over drafted, but I transfer 50 dollars in to cover it before anymore than 145 is posted to my account. DOESN'T MATTER!! Starting with 2/14 transactions I am getting overdraft fees of 35 per transaction, EVEN THOUGH the money is all there!!

I would like to stay with a bank I have been with for years, but unfortunately this being the THIRD TIME I've been SCREWED I will be leaving IMMEDIATELY!! And I will tell EVERYONE I KNOW to no go with BB&T and to LEAVE b/c they will SCREW YOU and steal your money too!! I have had numerous people tell me they post the debits before posting any cash deposit, CASH IS CASH should be posted FIRST THING!!

Their customer services sucks, you talk to a machine for 15minutes before you can get anyone then they can only EVER give you 20% of your fee back if they think it was wrongly charged. Not the entire fee just 20% for using your money!

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Anonymous on 02/15/2011:
Did you opt out of overdraft protection some time last year? You should have received a paper stating if you want to OPT IN or OPT OUT of OD protection. Them majority of people opted out because these services offer nothing but headaches to customers. Do yourself a favor, go to your branch and tell them you want to opt out of it.
azRider on 02/15/2011:
here is a novel idea. don't spend any money with your debt card until you have posted funds in your account. why try to spend it like its a race? deposit the money, wait till it posts, then spend it. simple. if this is to hard to do, then take the cash out when you deposit it, pay for things in cash. I am sure any place you use a debit card will take cash, trust me.
trmn8r on 02/15/2011:
Most all bank overdraft fees are absurd. What you need to do is figure out what YOU need to change to avoid them. I have been whacked only few times, and it stung badly. I now keep a "cushion" of $200 in my checking account, to accommodate items I forgot about and times when I need to write a check but can't get a deposit in a couple of days ahead of time. Many people will need a larger cushion. For the foreseeable future, you aren't losing much interest by doing this. $500 for a year at 1% is a whopping $5 - great insurance.

Thing is, you'll probably have trouble at your new bank if you have an account with overdraft fees. It would be great to lower the fees that banks charge, but you can save yourself money in the interim by altering your own behavior.
PepperElf on 02/15/2011:
if you don't like them charging fees to use "your money" then don't give any bank your money.

use cash and money orders only.

granted you'll have to keep track of what you spend since, once you're out you can't overdraft but...

it'll solve the issues, no?
Anonymous on 02/15/2011:
Or a much better solultion PepperElf is not to do business with these national banks.

I use a community bank. On any given posting day my deposits always post first before anything else.

That would sovle the OP's issues, no?
madconsumer on 02/15/2011:
I have been with bank of America since 1986. I do not pay any fees, nor do I pay overdraft fees. it is not the banks fault.
Anonymous on 02/15/2011:
Keep a check register. Don't use more money than you have in your account. Problem solved.

When you try to beat the bank you will lose. Don't even try.
Anonymous on 02/15/2011:
There are a lot of banks out there that have some very shady practices, like reordering transactions to maximize on fees....but if you have pending transactions that are going to cause you to overdraft, putting in a deposit is not going to fix that problem. You already spent the money, hence the term putting money in to cover it after the fact, doesn't make it go away. As you have found out.
Fed Up!! on 07/22/2013:
I banked with a local bank for years and never had one returned check or overdraft fee. I am very meticulous with my account and never like to be close to overdrawn. I opened an account with BB and T and within 2 weeks I had 4 checks bounce in the span of 2 days. I was completely shocked as to how I had miscalculated, so I went into the bank to rectify the situation. It turns out that BB and T did not credit my work direct deposit until after they debited my account. Most banks (if not all other banks) will credit any deposit to your account before debiting checks. BB and T have set up their system to steal fees from their customers to pad their pockets. I had a savings account with them and had set up for any money needed for my checking account to transfer over. They failed to transfer money to my checking and took no responsibility for that mistake. They further informed me that if they had to transfer money in the future there would be a 12 dollar fee. In my dealings with BB and T, I have come away with the belief that their business practices are borderline criminal and I urge anyone reading this to avoid this bank at all costs.
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BB & T Fraudulent and Unethical Practices
Posted by on
We have a current issue with BB&T that we'd like to share and it's pretty clear and simple that this is a case of a bank using illegal practices, resulting in fraud against the consumer.

Situation: We were going on vacation 3 days before Labor Day. We made a transfer from our Main account to our personal account on that day before we left to cover incidental charges. The main account has no debit card, the personal account does, which is what we used to spend for vacations. We initiate the charge before we even leave the house, so naturally this is before any specific charges are posted against this account. Each day during the vacation we check the account to ensure we haven't forgotten to enter any charges into our check register, albeit we kept receipts and the like, just to triple check ourselves (we're careful to a fault like that.)

Upon our return home 5 days later, on a bank processing day, we realize we're in the hole to the tune of about $200 dollars. NO WAY we spent ourselves into a hole. We quickly check the account and immediately realize our pending transfer from before we left has DISAPPEARED. We make another transfer at this point because shoot, we're in the hole and there is a list of charges pending, all valid charges. We call BB&T and a representative advises us that this happens from time to time, over long weekends such as a holiday weekend, simply so the money is not tied up for too long.

WTH?? If I make a transfer, you leave that transfer there until your bank can process it. Who gives you permission to undo what a customer wants to do and conscienciously does, without notifying them? Nevertheless, he says it's no problem, he's personally experienced it before, and the money should appear within 24 to 48 hours. He proceeds to credit the overdraft fee we had been charged at that time. This credit, he says, will topple the second transfer we made during our panic. No problem, we think BB & T is handling it like a champ and admitting to their mistake.

Two days later when the initial transfer never shows, we check the bank and realize we've been dinged with yet another overdraft fee, from one of the purchases we made during our vacation. We call the bank again and go over all of the details from the previous conversation up to that point. A nice lady kindly explains that she doesn't know what that previous representative is talking about and that all she can do is refer it to a 2nd level representative, who should be able to look further into our complaint and resolve it/call us back within 24 to 48 hours.

Mind you, charges are still clearing and only SOME from that weekend come with overdraft fees, some don't. We ask her, well why don't the other charges come with overdraft fees since they were all made around the same days, if what you're saying is true about our account having insufficient funding (due to this mysterious disappearing transfer)? I don't really know, she replies, and begins to spit out her customer service rhetoric again about someone being back with us within 24 to 48 hours.

I say: FRAUDULENT and UNETHICAL. How does a bank like BB & T decide to cancel a customer initiated transfer between his/her own accounts? Even if the bank is closed, I initiated that transfer and until the bank can clear it, LEAVE IT ALONE. I believe this is their practice to catch people off guard, especially during a holiday weekend because this bank KNOWS people will SPEND MONEY. Why play games to pad your own pockets with our hard earned cash?

If this doesn't get resolved, we're contacting a lawyer, the SEC and whomever else we can find to hear about this that can do something about it.
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Fufu487 on 09/10/2010:
Just to clarify....did you see the transfer there previously...and then it disappeared after?? Also, It's common with my bank that a transfer 'disappears' from the "upcoming transfers" page the day before it clears (which can actually be a few days if over a weekend). If they are actually removing the charge and never allowing it to go through, and it was indeed set up properly, with no errors. Then yes, I'd agree it is unethical. But fraud....not so much.
BigLouie on 09/11/2010:
It's only fraud if an intentional misrepresentation was made on the part of the bank. The SEC isn't the appropriate agency to contact as it deals with securities regulation. Banks are generally National Assocations (the NA that follows their name). The Federal Reserve regulates the national banks.

Sometimes it can be worth it to contact an attorney to draft a polite letter to the bank. Repeated overdrafts on an account can have repurcussions that can follow you for years. An attorney may be able to convince the bank that they "accidentally" misappropriated the funds in their care.

Good luck.
rick on 08/07/2013:
It has been my experience ever since I stepped foot in a BB@T that BB@T does whatever they want! It is how the rich get richer! I have never seen so many overdraft fees on a statement in my life. The best part is.... THE MONEY IS THERE!
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BB&T crucifies "the average Joe"
Posted by on
CLERMONT, FLORIDA -- I have been disappointed with this bank numerous times, initially after First Federal was bought out by Colonial, and now even more so with BB&T taking over. I should have quit them while the going was good. Now, I am paying THIS BANK a high price to get out!

Before telling my latest story with this financial institution, I must say that a few years ago this bank deposited my funds into someone else's account. I had no idea until my checks started bouncing like rubberbands! In fact, my first month's rent in my new home even bounced! To say the least, I was very much inconvenienced and furious! I was patient until they straighted the mess out, waited until they notified all of my clients who had checks returned, and was very, very understanding with THEIR HUGE MISTAKE, considering the trouble this caused me! However.......

After having a bad month financially, I was in need of help with a "stop payment" on a debit to my account, having tried to contact the loan company with absolutely no luck. I frantically stopped by BB&T, talking to the person in charge of accounts, asking for her help with this stop payment. She sympathized (right!) with me and at the cost of $34 told me I would be fine...the payment would not go through. At that time (a Friday), the payment was due to be debited from my account in two days (on a Sunday). I left the bank, feeling I had done the right thing, even though I could not even afford the $34 charge.

Six days later, I am in the car and decide to call the auto line to check my account balance. I was shocked to hear that I was over $180 in the red! Visibly shaken, I pulled my car over and dialed the customer service number, and after talking with a nice lady I realized that the stop payment was a waste of $34! I was informed at that time that, because it was a debit, it needed THREE working days to take effect. My payment was to post TWO days after the stop payment was issued. The person who set it all up for me DID NOT relay this information to me. Otherwise, I would have made another decision at that time.

Now, because the payment was deducted from my account, I had ANOTHER transaction as well paid by the bank because of INSUFFICIENT FUNDS, to their credit (another $35 fee)! They have charged me $70 for these two transactions to be paid, as the money in my account was not enough after the $160 payment was taken out. NOW I am out the payment of $160 (which I did not have the money for in the first place), out $34 for a stop payment which did not even work, and another $70 for INSUFFICIENT FUND transactions paid! I am so ready to just let this account go.....but unfortunately, I have a savings account with this bank, and I am SURE they will get ALL OF THEIR MONEY from my piddly Christmas savings account! There goes my family's Christmas...thank you very much BB&T!!! You've ruined, pretty much, the rest of our year! I will settle this matter and get away from this bank ASAP! I will not give these people any more chances to steal my hard-earned money!!!
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Venice09 on 07/30/2010:
I guess even when you try to be responsible and do the right thing, it can still backfire. I didn't know that about debit and will keep it in mind if I ever need to stop a payment. It would have been nice if they gave you that information instead of just assuming you knew. It's something not everyone knows.
maxinebb on 07/30/2010:
This is a just one of many drawbacks in dealing with mega banks. They have so many corporate rules and bylaws, staff at individual, out of state branches, cannot keep up with them all. And with everything being computerized, information in one field can trigger a disaster with the entire transaction as you have experienced. Keep with credit unions. They are owned by the account holders and do not operate for profits. You won't have the convenience of a branch right around the corner but, you will have a more personal experience and the staff bends over to resolve your problems.
Anonymous on 07/30/2010:
What really bothers me are these companies who get off on people using their debit card to charge them. I've learned that you should NOT give your debit card to ANY company because it will backfire. Once they debit your money, no matter if it is authorized or not, it is GONE. Unlike credit cards where you have the chance to dispute the fee. That is one thing that needs to be changed with these debit cards. It may be convenient to pay bills with it, but sure can backfire on you!
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BB&T Ripping Off Customers!
Posted by on
SPRING HILL, FLORIDA -- BB&T has been systematically ripping off its customers by posting debits first, then posting credits or deposit.

This is in stark contradiction to the policies banks, in general, have had in regard to this situation.

Traditionally, banks would post deposits and credits first, usually at 12:00 midnight, then, they would post any debits or withdrawals, summarily preventing unnecessary overdraft charges.

However, in an effort, it seems, to pad their profit margin, they are posting debits first, then posting credits. This new policy, in essence, increases the amount of fees that they collect, as, a lot, if not most people in the lower and middle class have a lower balance when it gets close to payday, or, when we get a windfall and our checking account balance is low, we expect that our deposit will hit the account before any debits.

Also, my wife has her check direct deposited. She is a school teacher. The checks go into the accounts on Thursday. They do not post until after 6:00 A.M. on Friday, again, allowing for fees to be assessed for any debits posted at 12:00 midnight.

It's clear that the banks have instituted this policy to glean more fees from the working class, while leaving the upper class and the well-heeled, virtually untouched.

This practice is an outrage, and if the federal government and state banking regulators won't do anything about it, we the people, should start taking grass roots measures to rectify this problem.
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devil dog on 03/12/2008:
The manager of the Spring Hill, Florida branch of BB&T that I deal with on a regular basis has agreed to refund the fees they charged me. However, this does in no way alleviate the responsibility of BB&T, and other banks as well, to change their practices which have been enacted to the detriment of their customers.

Suusan B. on 03/12/2008:
All financial institutions post transactions in the order they are conducted and/or received. Therefore, it is the account holder's responsibility to maintain an accurate check register and not authorize debits if the funds are not already in the account to cover the expenditure. The days of spending money and then running to the bank to make a quick deposit to cover it are over. Also, I have direct deposit - - the funds are deposited in my account on Thursday but not available until Friday. The bottom line is that banks are in the business of making money, therefore are looking for any way to charge a fee and it is your responsibility to ensure they don't have a reason.
Anonymous on 03/12/2008:
Many banks purposely sequence all transactions received on a given day in such a manner as to garner the greatest amount of fees regardless of the order they were conducted and/or received.
madconsumer on 03/12/2008:
why is it the banks fault for posting transactions in order of receipt??

if people would keep better checks and balances this would never happen.

one day, people will learn to live within their means, and stop crying over bank charges when it's their own fault.
Suusan B. on 03/12/2008:
My point exactly, madcomsumer - - it shouldn't matter what order banks post transactions - - you either have the money in your account at the time debits are authorized by the account holder or you don't - - and if you don't, the bank is perfectly within their right to charge overdraft fees.
Anonymous on 03/12/2008:
"All financial institutions post transactions in the order they are conducted and/or received." -- I agree mostly with your philosophy but none the less your statement was incorrect.
tnchuck100 on 03/12/2008:
Stew, you are so right on this one. Susan, the statement "All financial institutions post transactions in the order they are conducted and/or received." is absolutely not true. About the only institutions they post in that manner today are credit unions. As Stew said, most banks post in whatever order will produce the most fees.
Suusan B. on 03/12/2008:
Even if I'm wrong in my statement that "financial institutions post transactions in the order they are conducted and/or received", it shouldn't make any difference if the customer is not, at any point in time, spending more than they have available in their account. It is true that banks are looking for opportunities to charge fees and it's the customer's responsibility not to give them any.
CrazyRedHead on 03/12/2008:
Sorry to burst you bubble bud, but most banks do this in order to gather as many fees as possible. The bank may have refunded your fees but if you continue to handle this account in this manner, the the overdraft fees are going to happen again and they are probably not going to get refunded. If you keep adequate available funds in your account then it shouldn't matter in which order they come in. Don't spend what you don't have and you won't have to worry about this.
Anonymous on 03/12/2008:
The plain and simple answer is that it doesn't matter what order that anything gets posted in, if you aren't writing checks before the funds are available. Most people don't realize that writing a check (or using a card) when the funds are not already available in the account is against the law. If they chose to, a bank could prosecute someone for doing this.
If you choose to play the float game, and most of us do, you have to expect to get these kinds of results. We may be smart, but the banks have many people who are smarter, and if you play the game, you will ultimately lose.
tnchuck100 on 03/12/2008:
For those who insist on saying the order doesn't does! Consider this:

Customer using his transaction register:
Starting balance: $100
9:00 AM deposit: $200
Balance: $300
10:00 AM debit transaction: $150
Ending balance: $150

Bank reconciles at midnight, debits first:
Starting balance: $100
Debits: $150
Balance: -$50
NSF fee: $30
Balance: -$80
Deposits: $200
Ending balance: $120
thensider on 03/12/2008:
Chuck, you have a good point, except that most banks will tell you that a deposit before X time will be posted that business day, not THAT second, so it could still be a problem.
tnchuck100 on 03/12/2008:
I intentionally used 9:00 AM in my example as that would be before any banks 'X time'. Which all are some time after noon.
Anonymous on 03/13/2008:
I think what tnchuck100 is not stating is what form the deposit is made in. If the deposit is in the form of a check, then only the first $100 of the deposit is available to draw against on the next business day after posting. If the deposit is in the form of cash then it should be available to draw against the day it posts.

So it depends upon in what form the deposit was made in as well as what time.

There is also a difference between available balance and account balance.

So again if the funds are available, posting order does not matter.
tnchuck100 on 03/13/2008:
Robf, I all ready covered the time issue. Posting order DOES matter!

I intentionally used a $100 deposit in my example because it would be available in any form.

OK, next excuse!
tnchuck100 on 03/13/2008:
Correction: I ALLOWED for the first $100 dollars. The deposit was $200. But allowing for the first $100 availability rule there would have been no overdraft.
Anonymous on 03/24/2008:
That's why debit cards are pushed by banks. Instead of using the float from a credit card, which can give you up to 20-40 days to pay the bills, a debit card takes the money from your account immediately.
b@nkerdude on 05/16/2008:
Posting order would not matter if you didn't use the money until the deposit cleared. I know it seems silly but with the amount of fraud in the world today, banks have to hold deposits longer than they used to.
stainedapron on 07/13/2008:
just wondering how many of you actually work for a bank??? since you all seem to know the policies and procedures so well, I'm assuming that this is inside knowledge and not opinion or a web link "discovered" that just happens to back that opinion...
jktshff1 on 07/13/2008:
staine...a person does not have to be an employee of a bank or anything else to have sense enough to read and understand the policies (or ask questions) of that particular business.
The majority of the posters (mostly old timers here)have been around long enough to understand and seen enough of the same complaints, that it is your responsibility to do just that.
b@nkerdude on 07/16/2008:
Well I obviously work for a bank. ;-) But remember, I am also a customer, and I only try to see it from their side as well.
Muneca34d on 10/02/2008:
I was charged $525 in overdraft fees just last week. I admit that I didn't have enough funds in my checking account to cover the transactions that I made, but I had more than enough in my savings account, which is linked to my checking account for overdraft protection. Maybe you experienced bankers on this forum can explain why I incurred overdraft fees. Banks do not care about their customers. They only care about how they can make more money off of their customers. I'm starting to think that it's better to keep your money under your mattress. I hate banks!
Muneca34d on 10/02/2008:
JF :( on 02/08/2009:
Muneca34d your situation cannot be resolved on here. We have to have all of the facts. 1) has your line of credit been properly maintained? If your account goes 60 days past due or more your account will be closed bank policy. 2) are you over your credit limit with your line of credit? If so, it will have a soft block. 3) Has your line of credit been properly linked and combined to your checking account? If not, you need to contact the bank because it may be bank error. 4) did your checking account lack a deposit for 60 days or more? If so it was manditory to delink and uncombine the line of credit from your checking account.

mark6147 on 04/12/2009:
BBT Posting:
I had the exact same thing happen to me, probably the same day you posted. I was charged $140 in overdraft fees. Funny thing is I had about 4 items in my Pending Transactions list. I also have a $200 draft that comes out. They paid themselves first, then this threw me into overdraft, so I had to pay fees on the other items. They got their money plus $140. I have questioned it several times, but I keep getting someone who talks in circles and say just forget it. Now I had money transferred into my account from another BBT account. When I transfer it myself I see it being done. Now I am told it won't post until tonight at midnight. Once again, causing me overdrafts...No damn wonder their stock hasn't dropped any, they are making it up on OverDraft fees that aren't ligit! Can't change banks, they are all probably the same and its too much trouble. Just like cell phone carriers..They have us over a barrel. I plan on writing a letter wanting a full explination of that last transaction when I get a moment. Good Luck Everyone dealing with BBT
devil dog on 04/13/2009:
devil dog on 04/13/2009:
devil dog on 04/13/2009:
tnchuck100, while others might have some understanding, you seem to be the only one with a total understanding of the banking practices. All of the "know it alls" who say"you should keep an adequate balance" are showing that they don't "know it all!!" Plainly and simply, the banks have changed the way they enter information to earn more fees...period!! In fact, we direct deposit, and they don't even post those funds until 7:00am on the day of deposit. So if you have a charge out that will post at midnight, you are still going to get an overdraft fee, because they will not post the direct deposit at midnight. For those of you who think that the "deposit before 2:00" will help you, you are wrong! If you deposit a check before 2:00pm, and you write a check on that check for less than the amount of the check you deposited, and if the bank the person you wrote the check to has electronic debiting, you will be charged an overdraft fee the next day if you don't already have enough in your account to cover the check you wrote. The fact that the check you deposited gives you a surplus does not matter. Once again tnchuck100, you are 100% correct.
devil dog on 04/13/2009:
OK, here it is:

Posting Order DOES matter! If I deposit 5 items in my account before 2:00 pm, and they total $1,000.00, and I already have $50.00 in my account, at time of posting I should have $1,050.00. However, if at midnight that night, $1,020.00 in debits come in, I will get an overdraft charge because the bank will post my debits, $1,020.00 before my credits, $1,000.00, so I would have an overdraft of -$970.00, they will tack on a fee of $37.00 which will make my balance before credits -$1007.00, then they will apply my credits of $1,000.00 and I will end up with a -$7.00 balance. However, if they posted the credits first, $1,000.00, my balance would be $1,050.00, then take the debits away, -$1,020.00, my balance would be $30.00. The banks are ripping people off!!!
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Use of debit card and downfalls of it
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ROBINSON CREEK, KENTUCKY -- I have used this bank for 4 years and just became aware of the downfalls of a debit card for especially lower income people. They say you can use it as a credit card, but when you make a minor error it can cost you hundreds of dollars that you cannot afford. I actually got to the point I wrote no checks but used the debit card which is unfortunate for me. I forgot to write in a purchase and this caused my acct. to overdraft which is normal, but I did not receive a notice till one day before late fees started and till my acct. was overdrafted and with the fees of a total of $344. I called the bank and talked to Benjie one teller and a friend told me to call back that he would help me try to get some of the fees took care which they do for certain clients. I talked to another teller named Rhonda who told me more about how the debit card system works or in her words anyway. I called the bank back and that is when Benjie got back on the phone and gave me a different version in her words and I told her we needed to talk to first teller because they had me confused. Rhonda got on the phone and was explaining what she said to me when Benjie interrupted and started putting her words into Rhonda's explanation. What Benjie said and what Rhonda said were two different things even though I found out they meant for them to mean the same. The teller Benjie got hateful and said I did not understand. Which I do understand more than most with my BA degree in accounting and office admn. So I did something I should not have an told her she acted like an ass hole treating me the way she did.

So to be honest what this bank and other banks need are one way of explaining their services without it sounding totally different, to stop forgiving fees for those people who have more money then others or more power and treat everyone the same and last and most important the whole banking system needs to have a better way of letting people know that something is wrong with their acct. The online banking, 1-800 number and 5 day call they make when your acct. is in the red is not enough for the lower income bracket which makes up most of their customers. The reason I say this is because I use the 1-800 number and have to pay $2 a call after I think its 2 calls talking to a live representatives and I use the online banking also. As for the special call to let you know your acct. is overdrawn would be a good thing if it happened a day or two after the incident not 5 or more when someone like me ends up with $204 to live on for the month with a teenage daughter. I really feel that the call serves no purpose at all when they call when the $6 a day fee starts for the overdraft.

Am I a special incident unfortunately not. I talked to a friend today and told her what the bank had told me about the debit card and she said she was going to stop using hers as much because of what happened and how it was explained to me. So everybody be aware yes you can use a debit card as a credit card but as for a limit. From what one teller told me there is no limit and the other teller told me there was a limit when you reached the margin of error. What this margin of error is neither teller knew. So be very aware that unfortunately sometimes a person can make a mistake and the business you deal with can not give you a clear answer. Or do more research then I did and be very picky about your banking service and make sure that all the employees give the same and a better explanation on how their systems work.
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grandma005 on 03/30/2007:
If you use online banking how did you not know that your account was over drawn. You can check your bank account as many times in one day as needed. If you use your debit card as a credit card then you have to keep close records because credit charges can show up weeks later. If you have a BA degree in accounting then you should know that.
Anonymous on 03/30/2007:
I agree with Grandma. (How could anyone disagree with grandma?)
Anonymous on 03/30/2007:
heh... at risk of disagreeing with Grandma... relying on an online balance is a recipe for disaster. Debit transactions cause a hold on funds, which may be dropped before the actual transaction has hit the account. So, if I do a debit on Monday, and check my funds on Wednesday, have the funds been withdrawn or not? Is the hold in place, or dropped? You have no way of knowing. If you assume that the balance you see is available to you, it's only a short matter of time until you are in trouble.

An online balance should only be used as a tool to verify the running balance you keep in your check register. It was never intended nor designed to be more than that.
grandma005 on 03/30/2007:
That is why I said that you have to keep close records of your account. She said that she uses her debit card as a credit, which means it can be as long as a month before it actually gets deducted from her account. If she had have been checking online she would of know about overdraft fees the first day instead of making more overdraft fees, she could have done something about it. And yes you still need to keep your own records too because the bank has noway of knowing how many checks you have written that are still out standing. The bank will not do your booking for you.
Anonymous on 04/02/2007:
Also, read through you account terms and conditions. This way you will never have to rely on what a teller or customer service agent tells you. You will have the banks policies in black and white. Any problems you can refer to the section of the TandC that applies instead of quoting what someone else told you which may or may not be correct.
rhondam718732 on 04/02/2007:
You missed recording a debit and that overdrafted your account...what's the problem? Banks charge you when you overdraft. ALL banks do. And most that I know of charge a daily overdraft fee too until $ is deposited to cover the negative balance. Why people think that banks should call them or send singing telegrams when they overdraw is beyond me. It's your responsibility to track your finances so YOU don't get burned; why rely on the bank...a bunch of strangers?
JF :( on 02/08/2009:
I do not understand the problem here?!? Other than the fact you did not properly maintain your check register. Also, if you use the BB&T online banking, you also have the option for mobile alerts, which are prompt, unless your carrier sucks, and you can even get alerts for whatever $ amount you want that you spend. For example: my phone receives an alert anythime $50 or more is debited from my account in any way. I also receive an alert anytime my balance is below $150.00. This way I can avoid NSF fees. You can set those alerts at any amount you would like. The resources are there, but you still have to be responsible. As far as using a debit card as a credit card, that is just how it is deducted from your account. Some places only allow you to use your card as credit. Hence the purpose of your Visa logo. Your limit on your card is also your account balance. Come on now. You can do this!
Sharon from Scottsboro on 02/14/2012:
I agree with Granma, however you do not need a BA in accounting to understand how your bank deposits and withdraws your money or how long it takes for a transaction to post. All it takes is common sense and basic arithmatic to balance a check book. High school accounting class. Simple as 1,2,3.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Plus Fee And Fuzzy Math On Pending Charges
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Rating: 1/51
HOPKINSVILLE, KENTUCKY -- The plus fee is back and apparently BB&T sent me information on this but I don't look at my paper statements. I do all my banking online and just keep my paper statements in a file cabinet. They told me I could cancel it but I never requested it or signed anything approving it.

This bank also seems to figure out ways to make pending debits priority over credits to increase late fee's. I would not have this issue if I always had plenty of money in my accounts but I don't feel this practice is customer friendly. I have recently moved to a new bank and never been happier. Way too many choices out there to deal with shady companies like BB&T.

Don't even get me started with some of their bank tellers who seem to be just as unhappy with the company.
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Worst Customer Service Ever - Astoundingly Incompetent
Posted by on
Rating: 1/51
ALEXANDRIA, VIRGINIA -- I applied for a credit card with BB&T, came in twice to fill out multiple forms, and was told I had been approved and would receive my card in 1 week. A month later, I still hadn't received anything and called the bank's customer service to see what the issue was. They told me to call my bank, which then told me to come talk to one of their representatives in person. To make a long story short, my application had not been processed despite my having received earlier confirmation that everything had gone through. In fact it was "lost" and I was informed that I'd have to go through the whole process again. Thus began another month spent visiting the bank multiple times to resign forms I had already signed, not to mention the countless phone calls and emails made to inquire on the status of my application and make sure everything was moving along. Each week was told that I would receive the card in 1 week but three months later I don't have any card to speak of.

I am astounded by the incompetence of BB&T and plan to switch banks soon, which is unfortunate because I have been a lifelong customer. In the meantime, I have applied for a card with Capitol One, which has already sent me a letter and email welcoming me as a customer and informing me that I will receive my card in less than a week. Thanks CO!

Good riddance. Run away from BB&T.
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Tezrien on 07/19/2012:
You will regret Capitol One. There are two words that could be a better solution for you: Credit Union.
trmn8r on 07/19/2012:
I agree with Tezrien - I would run from Capital One. That is one of the worst banks out there.

I'm surprised BB&T screwed you around so much. Banks are being very careful about issuing credit, but this process sounds ridiculous.
tnchuck100 on 07/19/2012:
I agree with both above. It will only be a matter of time until you see the true color of Capitol One.

Your only chance is DO NOT EVER be late. Do not do ANYTHING that will require you to deal with their customer service.

Good luck.
Anonymous on 07/19/2012:
As a Capitol One account holder for years, I disagree. We've had no problems. I know they just got into some trouble, but we experienced none of the behavior they were engaging in. We pay the card off though, we don't live off credit so maybe that's why we've had good luck.
Whiteduck on 07/20/2012:
I agree with samanthasmom... I've had Cap One for many years with no problems whatsoever. I also pay mine off every month. I think anytime you keep a balance on a card you're liable to have problems with the bank, no matter what bank it is.
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Something so simple turned into a war.
Posted by on
JAMES ISLAND -- So I have been a loyal BB&T customer for 12 years, and I feel as if I have been betrayed. The countless times I have been let down and disappointed in this bank have left me emotionally distraught.

Today I simply just went to make a deposit in my checking account and the ATM was not working properly and took my card in the process. Not allowing me to even insert my check. I Marched into the bank and frantically explained the problem to the ONLY teller that was working on a lunch hour. (Which makes no sense to me) She explained that she was unable to check due to being the only one working the drive through and the counter. I knew that was a lie because the relationship banker was just finishing up with a client and could have taken over for 10 minutes.

Finally I had a chance to speak with that Relationship Banker and she told me that there was a gentlemen that came in not too long before me and had the same problem. WTF!
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MJGoldfarb on 06/22/2011:
There is a good chance the ATM is serviced by a third party. Therefore the teller, etc probably could not do anything - except perhaps put an out of order sign on the ATM. If I were a teller I would not want anyone else working my drawer - even for a few minutes.
trmn8r on 06/22/2011:
The teller was able to deposit the check, right?

It is unfortunate that the ATM malfuctioned and swallowed your card. Even more unfortunate that the bank employees seemed to be aware it was happening.
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Overdraft Fees
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WINSTON-SALEM, NORTH CAROLINA -- June 7, 2010, I wrote a letter of complaint, to the email inbox published for Mr. King of BB&T, about the excessive amounts of overdrafts they have charged my account.

I also wrote a follow up email 6/22/2010 in the hopes that we could solve the issue amicably, however; my email has not had a response to date.

At this time, I am not asking for all overdrafts that I have ever incurred on my account to be refunded, I am asking for some refund on the nearly $1000.00 in overdrafts for the month of June alone. This amount is not done in good faith or fair dealing.

My complaint starts from my conversation with one of the customer service reps from the 800 line at BB&T. I indicated that I wanted no overdraft linked to my checking - meaning that if there were not funds in the account to cover my debit card purchase or check to please return or reject the transaction. I had considered my request to be filled since the CSR said it to be true.

I should have had my doubts. The snowball effect of the nearly $1000.00 in overdraft fees for one month begins with one check that posted to my account after I have asked to stop all protection. I had $71.00 and they posted a $120.00 check and with many pending transactions triggered some nasty overdrafts. Since BB&T will continue to charge overdraft ontop of overdrafts that put your account in the black, it is impossible to know what the state of your checking account is. With automatic drafts and daily living - this has snowballed out of control.

After my first email asking for assistance, they offered to refund some monies, however; it still left my account in the red. I did explain this to the district manager and how this was going to trigger more overdrafts and not help get me out of this cycle. But, it fell on deaf ears.

I have since had to take a loan out on my 401(k) because who can afford to pay a bank $1000.00 a month? I have since opened a savings account with part of my check being direct deposited, but I feel that BB&T can afford to take some responsibility as well.

My complaint on this board was as a last resort as I have tried to resolve with the bank directly. I have even spelled out my intent to start a campaign of complaint, but have had no response.


A. E. Townsend
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Belinda on 07/29/2010:
I totally sympathize with your situation but wish you had not opened a savings account with BB&T! I did and now regret it, as they have once again screwed me over and will take everything they want from my savings account!
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