Beware of "The Plus Fee."
A fee for $2.95 recently showed up on my BB&T checking account. I had never been charged that fee before and was not informed that I would be charged it.
I called my bank branch to see what the fee ... read full review17 Replies - Latest reply on 10/29/2013
BB&T Ripping Off Customers!
SPRING HILL, FLORIDA -- BB&T has been systematically ripping off its customers by posting debits first, then posting credits or deposit.
This is in stark contradiction to the policies banks, in general, have had in regard ... read full review29 Replies - Latest reply on 04/13/2009
Dirty Bank Polices
POLK CITY, FLORIDA -- I went to my bank BB and T on Friday and cashed a check. I hadn't cashed any checks since the following Monday anyway the teller check availability of funds and cashed my check then on Saturday they charged ... read full review6 Replies - Latest reply on 06/21/2011
WINSTON-SALEM, NORTH CAROLINA -- June 7, 2010, I wrote a letter of complaint, to the email inbox published for Mr. King of BB&T, about the excessive amounts of overdrafts they have charged my account.
I also wrote a follow up email ... read full review1 Replies - Latest reply on 07/29/2010
I want my money back
COLONIAL HEIGHTS, VIRGINIA -- I incurred an overdraft fee of $35 from a transaction that never should have taken place. The company that put my account into overdraft, refunded my money, but now the bank will not refund the overdraft ... read full review9 Replies - Latest reply on 08/22/2007
NORCROSS, GEORGIA -- My son had a student account with BB&T. They have a new policy they have implimented in the past year where they take out withdrawals immediately but hold checks. When it comes to timing on your account--they ... read full review7 Replies - Latest reply on 02/03/2010
CHARLOTTE, NORTH CAROLINA -- I just sent out two electronic bills with the wrong date and couldn't change it a minute later. I called customer service to stop the payment from going out but it still caused a 36 fee and BB&T would not reverse the charges. I was left with very little money in my account. Customer service said it was not the banks fault and that I made the error and I would need to deal with the fee.
This bank has the worst customer service I have ever experienced and I will be looking for another bank.
I had an issue where some payments I made online apparently went to the wrong bank, since I didn't enter all the digits in the account number. I called up and spoke to Vicky with the online banking department and it was all fixed within like 10 minutes. She even faxed me a confirmation and called me right back to confirm. I have never been so pleased with a bank taking my money seriously! Awesome service.1 Replies - Latest reply on 03/22/2012Add reply
BB&T Rip Off
As stated in a earlier blog, BB&T is milking their customers very badly. Deposit posts are made prior to debit postings but the company BB&T is charging huge overdraft fees. I called Customer Service ... read full review2 Replies - Latest reply on 01/29/2009
ST PETERSBURG, FLORIDA -- I read a complaint from a lady with 2 children who said her account was debited with the largest payment first causing all the littler stuff to bounce which, in turn, caused extensive overdraft fees.
Years ago, when I had account with Barnett Bank, they used the same practices. I was eventually awarded a small check as settlement of a class action suit for this very thing. This would indicate to me that the practice is at the very least not ethical, and possibly illegal.