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New Policy
By -

NORCROSS, GEORGIA -- My son had a student account with BB&T. They have a new policy they have implemented in the past year where they take out withdrawals immediately but hold checks. When it comes to timing on your account--they put through the withdrawals first so they can get their fees. They know EXACTLY what they are doing and are making a ton of money doing it.

My son deposited two birthday checks which they held (without informing us) then posted the withdrawals he made against those checks. They charged him $285.00 in overdraft charges. When my husband and son went in to speak with the bank, they gave them a register and said to keep up with your balance in the future. We will...at another bank. We still can't see where he was overdrawn to begin with even if they held the checks but they are not willing to discuss it any further. It will take him a month to make $285.00 to cover those charges. Please DO NOT BANK WITH BB&T.

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Bb&T--Excellent Customer Service
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I needed to stop an automatic debit card withdrawal from my checking account that my husband set up a few years ago (before I joined the M3C community) but cancelled 6 months ago. Everything was going fine with the cancellation until today. All of the sudden, out of the blue, this company withdrew 15.00 from my bank account using an expired debit card.

I contacted my bank and spoke with a very nice and knowledgeable young lady. I explained the situation and asked her what my options were. She reviewed my account, advised me that she could put a 30-day block on this company's access to my account, refund my 15.00, leave my current debit card active for 30 days, and resend me a new card with a new number within 5 business days. She said the new card number would ensure the company would have no further access to my account. I was on the phone for a grand total of 15 minutes!!! Awesome job BB&T!!!

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Use of Debit Card and Downfalls of It
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ROBINSON CREEK, KENTUCKY -- I have used this bank for 4 years and just became aware of the downfalls of a debit card for especially lower income people. They say you can use it as a credit card, but when you make a minor error, it can cost you hundreds of dollars that you cannot afford. I actually got to the point I wrote no checks but used the debit card which is unfortunate for me. I forgot to write in a purchase and this caused my acct. to overdraft which is normal, but I did not receive a notice till one day before late fees started and till my acct. was over-drafted and with the fees of a total of $344.

I called the bank and talked to ** one teller and a friend told me to call back that he would help me try to get some of the fees took care which they do for certain clients. I talked to another teller named ** who told me more about how the debit card system works or in her words anyway. I called the bank back and that is when ** got back on the phone and gave me a different version in her words and I told her we needed to talk to first teller because they had me confused.

** got on the phone and was explaining what she said to me when ** interrupted and started putting her words into **'s explanation. What ** said and what ** said were two different things even though I found out they meant for them to mean the same. The teller ** got hateful and said I did not understand, which I do understand more than most with my BA degree in accounting and office admin. So I did something I should not have and told her she acted like an asshole treating me the way she did.

So to be honest what this bank and other banks need are one way of explaining their services without it sounding totally different, to stop forgiving fees for those people who have more money then others or more power and treat everyone the same and last and most important the whole banking system needs to have a better way of letting people know that something is wrong with their acct.

The online banking 1-800 number and 5 day call they make when your acct. is in the red is not enough for the lower income bracket which makes up most of their customers. The reason I say this is because I use the 1-800 number and have to pay $2 a call after I think it's 2 calls talking to a live representatives and I use the online banking also.

As for the special call to let you know your acct. is overdrawn, would be a good thing if it happened a day or two after the incident, not 5 or more when someone like me ends up with $204 to live on for the month with a teenage daughter. I really feel that the call serves no purpose at all when they call when the $6 a day fee starts for the overdraft.

Am I a special incident? Unfortunately not. I talked to a friend today and told her what the bank had told me about the debit card and she said she was going to stop using hers as much because of what happened and how it was explained to me. So everybody be aware - yes you can use a debit card as a credit card. But as for a limit, from what one teller told me, there is no limit and the other teller told me there was a limit when you reached the margin of error. What this margin of error is neither teller knew.

So be very aware that unfortunately sometimes a person can make a mistake and the business you deal with can not give you a clear answer. Or do more research then I did and be very picky about your banking service and make sure that all the employees give the same and a better explanation on how their systems work.

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Customer Service Would Not Help With a Human Error
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHARLOTTE, NORTH CAROLINA -- I just sent out two electronic bills with the wrong date and couldn't change it a minute later. I called Customer Service to stop the payment from going out but it still caused a 36 fee and BB&T would not reverse the charges. I was left with very little money in my account. Customer Service said it was not the bank's fault and that I made the error and I would need to deal with the fee. This bank has the worst customer service I have ever experienced and I will be looking for another bank.

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Online Banking Help
StarStarStarStarStarBy -
Rating: 5/51

I had an issue where some payments I made online apparently went to the wrong bank, since I didn't enter all the digits in the account number. I called up and spoke to Vicky with the online banking department and it was all fixed within like 10 minutes. She even faxed me a confirmation and called me right back to confirm. I have never been so pleased with a bank taking my money seriously! Awesome service.

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Dirty Bank Polices
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POLK CITY, FLORIDA -- I went to my bank BB and T on Friday and cashed a check. I hadn't cashed any checks since the following Monday. Anyway the teller check availability of funds and cashed my check, then on Saturday they charged me an overdraft fee on the check I CASHED AT THEIR BANK FOR LACK OF FUNDS. The money was there on Friday, enough to cash the check. So how did it disappear on Saturday? So that they could charge me an overdraft fee. They cheated me out of my money to make a gain.

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Debiting Your Account In The Order The Payments Are Presented
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ST PETERSBURG, FLORIDA -- I read a complaint from a lady with 2 children who said her account was debited with the largest payment first, causing all the littler stuff to bounce which, in turn, caused extensive overdraft fees. Years ago, when I had account with Barnett Bank, they used the same practices. I was eventually awarded a small check as settlement of a class action suit for this very thing. This would indicate to me that the practice is at the very least not ethical, and possibly illegal.

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I Want My Money Back
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COLONIAL HEIGHTS, VIRGINIA -- I incurred an overdraft fee of $35 from a transaction that never should have taken place. The company that put my account into overdraft refunded my money, but now the bank will not refund the overdraft fee. They said they loaned me money to pay it, so I owe it to them. I also had another transaction that I was going to cancel, but the product cost me $4.95, and if I cancel, I won't receive the overdraft fee back. So I in turn am going to end up paying $39.95 for a $5 game!

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BB&T Rating:
Star Star Empty star Empty star Empty star
2.0 out of 5, based on 4 ratings and
18 reviews & complaints.
Contact Information:
BB&T
200 W. Second Street
Winston-Salem, NC 27101
800-226-5228 (ph)
www.bbt.com
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