BB&T - Page 2

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18 reviews & complaints.

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BB&T Rip Off
Posted by on
As stated in a earlier blog, BB&T is milking their customers very badly. Deposit posts are made prior to debit postings but the company BB&T is charging huge overdraft fees. I called Customer Service who were very RUDE. I even went to the bank and the teller was super nice UNTIL I brought this matter up. Her explanation in Spanish to broken English was horrible. I have since moved on to a Credit Union who 'gave me in writing' that this was NOT how they treated their customers. I am happy for one thing....BB&T pushed me away enough for me to find a GREAT Credit Union who is for their customers. Thanks BB&T!!!

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BB&T has been systematically ripping off its customers by posting debits first, then posting credits or deposit.

This is in stark contradiction to the policies banks, in general, have had in regard to this situation.

Traditionally, banks would post deposits and credits first, usually at 12:00 midnight, then, they would post any debits or withdrawals, summarily preventing unnecessary overdraft charges.

However, in an effort, it seems, to pad their profit margin, they are posting debits first, then posting credits.

This new policy, in essence, increases the amount of fees that they collect, as, a lot, if not most people in the lower and middle class have a lower balance when it gets close to payday, or, when we get a windfall and our checking account balance is low, we expect that our deposit will hit the account before any debits.

Also, my wife has her check direct deposited. She is a school teacher. The checks go into the accounts on Thursday. They do not post until after 6:00 A.M. on Friday, again, allowing for fees to be assessed for any debits posted at 12:00 midnight.

It's clear that the banks have instituted this policy to glean more fees from the working class, while leaving the upper class and the well-heeled, virtually untouched.

This practice is an outrage, and if the federal government and state banking regulators won't do anything about it, we the people, should start taking grass roots measures to rectify this problem.




     
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Anonymous on 01/29/2009:
A new law prohibits the practice you have described.
bill on 01/29/2009:
Here is how you rectify the problem. Don't write a check until you have available funds to cover it. Then it doesn't matter what order items are posted.
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Customer Service Would Not Help With a Human Error
Posted by on
Rating: 1/51
CHARLOTTE, NORTH CAROLINA -- I just sent out two electronic bills with the wrong date and couldn't change it a minute later. I called customer service to stop the payment from going out but it still caused a 36 fee and BB&T would not reverse the charges. I was left with very little money in my account. Customer service said it was not the banks fault and that I made the error and I would need to deal with the fee.

This bank has the worst customer service I have ever experienced and I will be looking for another bank.
     
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Online Banking Help
Posted by on
Rating: 5/51
I had an issue where some payments I made online apparently went to the wrong bank, since I didn't enter all the digits in the account number. I called up and spoke to Vicky with the online banking department and it was all fixed within like 10 minutes. She even faxed me a confirmation and called me right back to confirm. I have never been so pleased with a bank taking my money seriously! Awesome service.
     
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Alain on 03/22/2012:
It's always a nice surprise to see a compliment about a bank these days!
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Dirty Bank Polices
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POLK CITY, FLORIDA -- I went to my bank BB and T on Friday and cashed a check. I hadn't cashed any checks since the following Monday anyway the teller check availability of funds and cashed my check then on Saturday they charged me an overdraft fee on the check I CASHED AT THEIR BANK FOR LACK OF FUNDS.

The money was there on Friday enough to cash the check so how did it disappear on Saturday so that they could charge me an overdraft fee they cheated me out of my money to make a gain.
     
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Anonymous on 03/20/2011:
This is weird. Are you sure when you cashed the check, that they didn't place a hold on your available funds to cover the check? If you used your debit card and didn't have the available funds to cover any charges, that's where the OD charges came from.
trmn8r on 03/20/2011:
The check may not have been processed until 11pm or midnight, when all the items on your account were processed for the day. An debit card or ACH may have rolled out prior to this, other checks may have come in after the the one you cashed, and been placed ahead of the one.

You need to contact the bank during the hours that they can help, and get an explanation.
Anonymous on 03/20/2011:
If you keep a check register you would know exactly how much money you have in your account at all times. When you bank by balance checking, you're bound to make a mistake.
Nohandle on 03/20/2011:
I've always kept a check register and have never done online banking as many due to check balances. I don't pretend to understand the system but too many folks make a deposit to later discover the deposit was held for x number of days. I guess my point is check register or not it won't do you a lick of good if your deposits aren’t posted for a period of days.
MotleyCrueGuy on 03/20/2011:
You need to talk with them before posting here. First, did you possibly buy gas on your debit card that day or before? Secondly, did perhaps any automatic debts hit that night?
Bryan on 06/21/2011:
Could have been any of the above, or a simple bank error. Just ask them, it might be.
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New policy
Posted by on
NORCROSS, GEORGIA -- My son had a student account with BB&T. They have a new policy they have implemented in the past year where they take out withdrawals immediately but hold checks. When it comes to timing on your account--they put through the withdrawals first so they can get their fees. They know EXACTLY what they are doing and are making a ton of money doing it. My son deposited two birthday checks which they held (without informing us) then posted the withdrawals he made against those checks. They charged him $285.00 in overdraft charges. When my husband and son went in to speak with the bank, they gave them a register and said to keep up with your balance in the future. We will.....at another bank. We still can't see where he was overdrawn to begin with even if they held the checks but they are not willing to discuss it any further. It will take him a month to make $285.00 to cover those charges. Please DO NOT BANK WITH BB&T.
     
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goduke on 02/03/2010:
I'm pretty sure on a student account I know why they hold the checks for a bit. And I really don't think it's to intentionally run up fees.
Anonymous on 02/03/2010:
Only if it is a new account, and it is all new accounts that get a little bit longer hold.
The bank gave you and your son very good advice, take it with you to the new bank. If he learns at this early age to be responsible and manage his accounts, it will be an inexpensive lesson in the long run.
BEJ on 02/03/2010:
Why would he write checks against the account without knowing that the deposited checks have cleared. I do not know how old he is but if over 18 he should be responsible for his own account. If under 18 it would have been a great lesson for you to teach him about financial responsibility about not writing checks when the money is not in the account or in this case the deposits have not cleared.
Anonymous on 02/03/2010:
"which they held (without informing us)"

If anything, always look at the receipt at the time of the transaction. Any info like holds or things like that will be on the receipt.

Of course money is taken out right away when you make withdrawals... it's a withdrawal.

It's always good to make sure money is in the account first before spending it.

$285 dollars worth of overfrafts... that would be about 8 transactions your son.

If your son has online banking, he can log into his account and see what happened.

I would suggest just using the online banking sort of as a way to check and balance yourself, but it in, no way (imo) takes place of a check register. For it doesn't show everything.

goduke on 02/03/2010:
I'll tell you, I'm addicted to Quicken. I have a backup of the backup, so there's no risk of losing my data.
Anonymous on 02/03/2010:
Quicken is also a valid choice. My bf uses that to keep track of his account... and he's a Chase account holder, to boot.
Quicken, register, brains.... just something keep track of giving and receiving.
Anonymous on 02/03/2010:
Most online banking systems will offer an option to download directly into Quicken. It makes reconciling a piece of cake.
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BB&T--EXCELLENT CUSTOMER SERVICE
Posted by on
I needed to stop an automatic debit card withdrawal from my checking account that my husband set up a few years ago (before I joined the M3C community) but cancelled 6 months ago. Everything was going fine with the cancellation until today. All of the sudden, out of the blue, this company withdrew 15.00 from my bank account using an expired debit card. I contacted my bank and spoke with a very nice and knowledgeable young lady. I explained the situation and asked her what my options were. She reviewed my account, advised me that she could put a 30 day block on this company's access to my account, refund my 15.00, leave my current debit card active for 30 days, and resend me a new card with a new number within 5 business days. She said the new card number would ensure the company would have no further access to my account. I was on the phone for a grand total of 15 minutes!!! Awesome job BB&T!!!
     
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Hugh_Jorgen on 04/24/2008:
I have to agree - BB&T bought out my little local bank several years ago and I was concerned that the service would go the way of all the "big" banks.

But every single time I have dealt with them it's been a pleasure - they are great to deal with and the folks in my local branch are always in a good mood and seem happy to help you. I have sent several people there and all have been pleased with the service.
Anonymous on 04/24/2008:
A 30 day block is almost useless. It needs to be permanent otherwise that company will attempt to place charges the next month and continue until the card is suddenly opened.
MSCANTBEWRONG on 04/24/2008:
Once my new card is received in the next few days, I will call and cancel the old card number so the block won't be in effect anymore. It was a temporary fix until I received my new card.
Anonymous on 04/24/2008:
I hope it works out for you because I have read stories of banks suddenly accepting charges on card that were supposedly closed.
MSCANTBEWRONG on 04/24/2008:
I asked her about that and she said that once she closed the debit card, no charges would be accepted against it...now we all know that it may or may not happen. One other thing she told me to do was to send a certified letter to the company requesting they cease any further attempts to withdraw money from my account. She told me to keep copies of the letter and the certified mail info. If they attempted to withdraw money again the bank would send me a letter and I could contact them to open a fraudulent something or other case. I feel pretty confident as the lady was really on the ball and I could hear her typing in the background as she said she was notating my account. If any shenanigans happen, I'll keep everyone up to date...
Principissa on 04/24/2008:
Excellent MS! I'm glad they got this worked out for you. I hope this company doesn't try charging you again.
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Debiting Your Account In The Order The Payments Are Presented
Posted by on
ST PETERSBURG, FLORIDA -- I read a complaint from a lady with 2 children who said her account was debited with the largest payment first causing all the littler stuff to bounce which, in turn, caused extensive overdraft fees.

Years ago, when I had account with Barnett Bank, they used the same practices. I was eventually awarded a small check as settlement of a class action suit for this very thing. This would indicate to me that the practice is at the very least not ethical, and possibly illegal.
     
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I want my money back
Posted by on
COLONIAL HEIGHTS, VIRGINIA -- I incurred an overdraft fee of $35 from a transaction that never should have taken place. The company that put my account into overdraft, refunded my money, but now the bank will not refund the overdraft fee. They said they loaned me money to pay it, so I owe it to them. I also had another transaction that I was going to cancel, but the product cost me $4.95, and if I cancel, I won't receive the overdraft fee back, so I in turn am going to end up paying $39.95 for a $5 game!

     
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tnchuck100 on 04/05/2007:
Unfortunately the bank is not at fault here. You need to go after the company that caused the overdraft and make them pay it. You may have to take them to small claims court to get it.
Ponie on 04/05/2007:
Can't very well blame the bank or the company with which you placed an order if you didn't have the money to pay for it. Keep closer tabs on your bank balance and this won't happen.
heaven17 on 04/05/2007:
"I incurred an overdraft fee of $35 from a transaction that never should have taken place."

More details? Was this something you ordered and then cancelled? Why was it a transaction that never should have taken place?
bill on 04/05/2007:
It's not the bank's fault. If the transaction should not have taken place then the company that made the transaction is responsable for the overdraft fee.
MRM on 04/05/2007:
I agree with TNChuck, Ponie, Heaven17, and Bill... its not the bank's fault that caused the overdraft.
Shakra on 04/06/2007:
Yeah, heaven...that is a dodgy statement. Too vague.
plastic cutter on 04/20/2007:
Doesn't matter how much or little money you have.....BB&T are just short of being loan sharks. They were disohonest with me and they devise every way they can to get money from you. I don't even want to drive past one of their branches, just too close for me!
plastic cutter on 08/22/2007:
BB&T NEVER gives money back - get used to it. And tnchuck100 works for BB&T.
WickedBliss35 on 08/22/2007:
The first overdraft was from blockbuster and I cancelled that 3 days before I was to be billed. The second was for a pc game, and I cancelled that 2 wks before it was shipped. Either way, the bank should have refunded my money, which they actually did/ lol I went back to the bank and complainned a day after and they gave me the money back. :)
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