KENTUCKY -- I bought a $575 BCBG "Blue Ombre Timoa" silk gown from BCBG.com and was shocked at what I received. The dress is absolutely horrible! It is of such poor quality--(made in China), the fabric across the chest will not lay straight----and worse, there is white tacking thread running down the front of the chest. (No disgusing it). The color is nothing like the picture---rather than blue, it was more purple---with a faded grey/beige bottom. The fit is also bad. If I didn't know better, I would say it was a knock-off. I bought this gown directly from BCBG.com and they would not take it back or exchange it--because I returned it beyond 30 days (45 days). This is completely unreasonable. Now I am stuck with a worthless $575 rag. Be VERY careful buying from BCBG. They do not sell quality merchandise, they do not stand behind their products, nor do they care about their customers.
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BCBG Lousy Service
Posted by Loves2shop on 08/26/2011
I paid over $200 for a dress from BCBG. It's too tight, but they say that's the only size they have. Is that my fault? So I would settle for a credit as it is a sale item and it clearly states " Standard Policy does noy apply to sale items". Which would be getting my money back. So I know I can't get my cash back but no exchange or credit either? Come on! This is 21st century and keeping customers happy is important to company health! Unbelievable. I will never show there again...beware everyone