Very very poor service to bank clients
I was in BDO (SM Manila branch - near City hall) at lunch time today to pay the outstanding balance of my two credit cards and at the same time deposit cash for my two accounts. I went at lunch time because I couldn't really find time to go to the bank because of my very busy work schedule. I went inside the bank at a little past 12:00 noon. There were lots of people lining up to the tellers' counter, where two signs were also prominently displayed, - "single transaction" and "multiple transactions". Since I have four transactions, I naturally went to the line for multiple transactions. In the single transaction line, I heard the guards call for people with cash deposits only. I assumed therefore that the line for "single transaction" was prioritizing cash deposit transactions. After about 1 hour and a half of standing in the line, I was finally able to approach the teller for my transaction. To my dismay, she informed me that she will only accept my cash deposit and not my payment for credit card. I told her that I've been standing in line for more than 1 hour and she should accept my payment. The teller told me she cannot accept because her computer is programmed for cash deposits only, and that there is another line for credit card payment. I looked in the direction that she pointed and saw people sitting comfortably in the right side of the bank. But there was no sign saying that that particular portion is for credit card or bills payment. To make the long story short, the teller was telling me in essence that I should line up again in the credit cards section. I felt horrible, I felt very angry, and I felt that I deserve a better service from that bank. I've been a loyal client of BDO and so are those so many people standing in line for hours. I told the teller that I would be filing a complaint with the bank manager. But the bank manager was busy acting as a teller and I had to again wait for a few minutes before she was able to finally talk to me. I told her my complaint and she instructed the guard to give my credit card statement and money to the teller in the credit card section. But since there was no clear instruction, I guess the guard just left my credit card statement with one of the tellers. It was only after I stood up after another 20 minutes that the bank manager inquired from the guard about my statement, and the guard went bank to the teller. 10 minutes later, the guard returned asking me to fill up another paper so that my transaction will be attended to. This time, I could no longer contain my anger and I just asked the guard and the teller to just return my money and that I will no longer wait for them to do whatever it is that they still need to do. WHAT I WANT TO SAY HERE, THEREFORE, IS THIS ----- THE BDO PEOPLE IN SM MANILA TREAT THEIR BANKING CLIENTS VERY VERY BADLY. THEY ARE VERY INCONSIDERATE AND VERY UNPROFESSIONAL. They should stop making people line up for hours and they should not separate the banking transactions that people will have to go to different tellers just to finish all their transactions. Their business is prospering because of all these people who put their money in their bank. If it weren't for these people (and their money) then they will have nothing. I AM WRITING THIS BECAUSE I WANT THEM TO IMPROVE THEIR SERVICE. I HOPE THIS WILL REACH THEM SO THAT I DO NOT HAVE TO GO TO THE MAIN BRANCH TO COMPLAIN WITH THE BIG BOSSES.