TUCSON, ARIZONA -- We recently needed some warranty work done our new 2008 Monaco Diplomat. Some major issues like an air leak came up which needed immediate attention. After talking with Monaco about them, they directed us to Beaudry RV in Tucson, AZ. We got an appointment and with through the problems with the coach. I hand the service advisor a list of things they may need attention. I specifically stated to her not to do anything that was not covered by warranty. Sounds clear enough. Not to bore you, but to give you an idea of what they were to work on I list two of the problems:
One problem was the curb rear slide would sometimes stick when it was going out, and need to stop and start several times before it would complete the full extension. The problem was intermittent. Another problem is that the air horn module started blowing fuses and melted the air line that feed air to the horns. I was able to temporary patch it with the help of Monaco Technical Support till I got to Beaudry in Tucson. The technician at Monaco stated that I should still be able to use the street horn. Well that didn't work either. HERE IS THE KICKER: I told Beaudry that I did not think I had a street horn (just a air horn), but the technician at Monaco said I did.
HERE IS THE RIP OFF: When I went to pick up the coach they would not release the coach until I paid them nearly $200 for diagnostic charges on items that they were unable to fix. One of the things that charged me for was telling me that there was no street horn for this coach. I said that when I checked in, but it was Monaco's Technician in Indiana that said that I should still have a street horn. When I complained about the charge they said to take it up with Monaco.
I CAN'T SAY IT LOUD ENOUGH: A BONAFIDE RIP-OFF = CROOK = BEAUDRY RV IN TUCSON AZ. At least that is my opinion. RECOMMENDATIONS: If you are travelers like us, don't stop at Beaudry RV in Tucson, AZ for service. I can't speak for the other two locations, but I am sure that they are all run the same.
TUCSON -- I bought a new 5th wheel trailer hitchhiker discover America, April of 2009 put about 3500 miles on it and had a blow out on the side wall MISSION CHINA tires 235/80R16 ST tires pure junk tires. No warranty on tires HITCHHIKER AND BEAUDRY would not do a thing I didn't think they would. These tires are only rated for 55 mph only. I took all 5 off and put on LT235 85 R16 they are a little taller but they don't touch. If I had to do it over again I would have them change out the tires to AMERICAN made LT tires before I bought the trailer, I have had many trailers and the ST tires are never any good.
TUCSON, ARIZONA -- As a frequent user of your company, I feel obligated to share with you my experience. On the afternoon of Tues, Feb 27th, my father, Karl **, decided to waste some time looking at the new RV's at Beaudry RV while he was waiting for a part to be installed at Camping World. An overly anxious salesman accompanied him trying to sell him on this 2000 Dynasty 40 foot King So. My father told him he wasn't interested in buying. He was just curious and wanted to look but the salesman kept badgering and cajoling him saying things like 'Let's just run the numbers and take a look at it for fun'.
My father was tired and sick from a bad cold, lonely and emotional drained having just returned to Arizona from his son's funeral in Washington. In a moment of weakness he was tricked into signing the contract to purchase the RV for $274,000. In the morning he realized he could in no way afford the new RV nor did he even want it. When he returned to your dealership and told them he didn't want to purchase the RV he was basically told. 'Too bad. We have a legally binding contract.'
I cannot believe that a large well-known company such this would conduct business in this way. I will be contacting the Arizona Attorney General tomorrow (3/2)to find out exactly what Arizona law says but even if you have the law on your side do you really want it to be known that you prey on the elderly to trick them out of their life's saving and even worse- put them deep in debt?
I'm sure this is just a big mistake that you are more than willing to rectify. My father is very distraught over this situation so I would very much appreciate it if you would rectify the problem immediately. Over the past year we have had to grieve the lost my mother and brother. I don't want to lose him too. To help keep me and my father as potential future customers, I would like you to please call him today at ** and let him know you will cancel the contract and hold him harmless.