Bad carpet, horrible customer service
DALTON, GEORGIA -- I purchased carpet manufactured by Beaulieu America for the second floor of my house. Within three months this carpet showed serious signs of wear and matting in the traffic areas and looked like the 15 year old carpet we replaced. Our local carpet dealer looked at this product and agreed the carpet was defective and submitted a claim. The company inspector took two months to look at our carpet and ranked it a three on a five scale (five is new, one needs to be replaced). Their warranty would cover this product if the carpet ranked 2.5, so our claim was denied. Fortunately, our local carpet dealer, Tottens in Lancaster OH, honored the warranty out of his own pocked and paid to have this carpet removed and reinstalled with carpet from a different manufacturer. I asked our local dealer to help me find a manager, beyond the claims department, with whom I could discuss the issues that I saw. Beaulieu America responded that it was not legal for an "end user" to speak with their management about product issues (a total non-truth) and, if fact was against their company policy. I wrote a letter to the company and received a call from their claims department, who in turn supported their decision and said for the second time that discussing product issues with their management is against the law and against their company policy. So, after paying thousands of dollars to carpet my house, followed by the failure of their product, I was treated in a disgraceful manner when I tried to find resolution past the claims department.
I proceeded to re-carpet my house for the second time in a year. Thank God that my local carpet dealer stood up and did the right thing or else, I would have paid twice to carpet my house.
My advice to other customers: don't consider purchasing products from Beaulieu America.