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A Major Water Leakage Problem! It's A Brand New House!
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DUMFRIES, VIRGINIA -- I've purchased a Brand new townhouse built by Beazer Homes Virginia on March of 2006. Then approx a year & 2 months later (May 2007) I've hired a contractor to build a deck & once the deck was finished, I started having this water leakage problem right by the sliding glass door in the basement which was right below the deck. So when I started having this problem, I assumed that my deck contractors messed up or did something wrong along the way, so I've asked my contractors to fix the problem. Well since I've asked my contractors about the problem they came out more than 4 times to do whatever they could do.

So finally I got sick of waiting. And scared that I'm going to have a major mold problem, I've contacted the County to complain. A few weeks later, the county sent out an inspector. And after looking at the problem area, the inspector told me that he thinks that it's not my contractor, but it's BEAZER HOMES who poorly installed the sliding glass door in the basement.

The reason being is, before I had a deck, the water couldn't travel well enough to cause a water leakage problem in the basement just by the siding but once the deck has been built, it's just so much easier for the water to travel from the deck, to the siding & into the little cracks by the sliding glass door to end up on the drywall of my basement. Since then, I've gotten Beazer to come out & told them what was going on. And Beazer, AGAIN told me that it's my deck contractor who didn't flash well so I need to get this problem fixed by my contractors, Not Beazer.

So again for the last time, I've asked my deck contractor to come out & Re-Flash the area Beazer told me about. Well it's been a few days since my deck contractor fixed the problem, but the water leakage is still same, and I've told Beazer that it's you who messed up on putting the sliding glass door.

I'm writing this complaint because Beazer is totally ignoring this problem now, and told me that if I want to contact anyone in consumer complaint department then go ahead and do, so that's what I'm about to do. This is just wrong for them to ignore my complaint. And they are just keep blaming it to someone and trying their best to avoid the whole situation!!

It looks like my sliding glass door is about to pop out now because the dry wall has been severely water damaged that I can see the frame of the sliding glass door! The paint is peeling off & I see water marks everywhere on top and side of the drywall. And when it rains, it pours. So I always have to leave a waste basket right underneath!!! I check every time it rains & I always find a good amount of water in the waste basket, and my house is only 2 years old!!!

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Beazer Homes
1000 Abernathy Road, Suite 260
Atlanta, GA 30328
770-829-3700 (ph)
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