Bed Bath and Beyond

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Easy Exchange!
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GOLDEN, COLORADO -- We received as a Christmas gift, dinner set for 8, purchased at Bed, Bath and Beyond. So rather than wait for the receipt to come in the mail, we took them into the store. We took them to the service desk, asked about exchanging, and they asked for the receipt. We let them know that we didn't have it. She scanned the items, said "no problem, you have this much credit to pick out a new set."

Picked out our new dishes, took them up front, and paid the difference. They had a cheerful attitude, and didn't even hint at giving us a hard time!

First, Target can take a lesson from them. Second, guess which retailer is new on my preferred list!
     
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Venice09 on 2010-12-29:
It does make me wonder why some retailers can do that while others can't, or won't. I usually hear good things about BB&B and its customer service. We had a Linens 'n Things here but it closed. I wish BB&B had taken it over.
Anonymous on 2010-12-29:
I love Bed Bath and Beyond. I've always gotten great service from them. I was in one last month trying to pick out a gift for my niece's wedding. An employee assisted me for about 45 minutes and helped me pick out a great set of glassware. She was so friendly and willing to help. All the employees are like that.
Anonymous on 2010-12-29:
I have always had a good shopping experience there.
Anonymous on 2010-12-29:
I love BB&B. Do you also get their coupons in the mail?
ChuhBaca on 2010-12-29:
Taylorh2, I do get their coupons in the mail. Normally I end up throwing them away, but they will definitely be used more often after this experience.
ok4now on 2010-12-31:
This store is not cheap but they do offer high quality merchandise and excellent customer service. I have a whole stack of 20% off coupons that they keep sending me. Even if they're expired the store will still honor them. Their 800 thread count Egyptian cotton sheets (sooo soft) are expensive and I usually wait for a sale. Using the 20% off coupon plus the sale price makes it a good deal.
Venice09 on 2011-01-01:
I am willing to pay more for better quality merchandise and good customer service because I realize those things are not cheap. Too many consumers want it both ways.. the cheapest price AND quality merchandise/service. Those two things can't coexist.
ok4now on 2011-01-01:
Well put Venice. You are absolutely right, they can't coexist together. Take Walmart for example. Cheap prices equals cheap merchandise which equals lousy customer service. Filet mignon costs more than hamburger. The quality and pricing of merchandise at BB&B compares well to Macy's. This is another store that offers superb customer service and one that I frequently shop at.
zeldaz on 2011-01-26:
Don't' throw out BB&B coupons!!! Despite the expiration date on them, they never expire. The store will always honor the coupons and you can use as many coupons as you want at a time! I love BB&B! I wanted new glasses and the store didn't have enough boxes of both sizes. There was a 20% off sale. I was given 20% off the entire purchase and the whole set was sent to my home with NO shipping fee since the store didn't have enough in stock. Wow! I'm a happy customer.
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Wedding Registry
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MEMPHIS, TENNESSEE -- Bed Bath and Beyond was wonderful with our wedding registry. We went into the store to check it out, and an employee immediately jumped to our assistance. He was very polite and helpful. We ended up doing most of it on-line because it saved time. (The on-line registry was way more user-friendly than Target's, by the way.)
After the wedding we went in to buy things we hadn't gotten. They had sent us a one-time-use coupon for anything left on the registry, so we planned to get a lot of stuff at once. They were out of some of the things we had registered for and needed, so we got alternates.
We went to check out and just happened to get a manager on the register. He was really nice and chatty and we separated out our things from the registry to use the coupon. When he heard that they had been out of some things, he told us he would just give us the coupon discount on everything instead of just the registry items!
We also ordered one thing that was not in the store. The woman that deals with the orders was really nice and we got our order promptly with no problems (and with the discount, too).
From being in the store other times, this seems just par for the course for them. They offer great customer service.
     
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Anonymous on 2008-04-24:
Nice to read an occasional positive customer service experience. I hope you pass this all along to BB&B corporate.
jenjenn on 2008-04-24:
Great info - thanks!
trp2hevn on 2008-04-24:
My brother and soon to be sister-in-law registered there. I went and picked out something from the registry. First thing I asked was if I could get a gift receipt, knowing that some places (no names being mentioned Target) require them, if there are any problems. The guy behind the counter said that the registry was the receipt or something to that effect. OMG could it really be that easy? I got other items that were not on the registry and let them know that I was getting it for the wedding. When I looked at the registry online later, it showed the item that I got (it showed requested 0 fulfilled 1). How cool is that? I don't care that they can see it in the registry before I gave it to them. Plus the store wrapped the gifts at no extra charge. The people there were all so helpful.
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Great Customer Service
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CHANDLER, ARIZONA -- My boyfriend and I went to Bed Bath and Beyond today to purchase a new set of dishes. We saw a set that we liked and decided to get two sets because of the reasonable price. I asked a nearby associate for assistance because there was only 1 box on the shelf. She quickly walked to the back to find another box. When she came back out with the second box two nearby associates came over and informed us that there were two of the same sets of dishes in the back marked 50% off because they were opened and returned. They went to the back and came back out with both sets and looked through them to make sure all the pieces were there. Only 1 plate was missing out of the two boxes. We decided to buy those since it was half the price. We ended up buying two sets of dishes for the price of one set, thanks to the helpful sales associates. I don't even care that 1 plate is missing because we saved so much money. I have never gotten such helpful and attentive service from not just one, but three sales associates at Bed Bath and Beyond. I will go there again!
     
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CrystalSword on 2007-12-28:
We are due to get a Bed, Bath, and Beyond here in the Spring, the store is in the process of being added to our new mall...I'll be needing new drapes for the living room so I will check them out, thanks.
*Brenda* on 2007-12-28:
I love Bed Bath & Beyond. I just went there today because I decided to upgrade and buy a bigger Kitchen Aid stand mixer. I saved $80.00 with one of those 20% off coupons, and there's a $50.00 rebate! There's always someone asking if you need help too. Great customer service.
Anonymous on 2007-12-28:
Our local Bed Bath & Beyond has great service as well! It is nice to see a compliment about them. It is well deserved.
yoke on 2007-12-29:
I love shopping there due to the great customer service. I wish other stores would train their employees like BB&B.
shelly16 on 2007-12-30:
I definitely agree. BB&B is a great store that I'ved always shopped in...great selection and customer service! =)
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Bed Bath & Beyond- Sleeping Mask and Hangnail Clipper
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DALY CITY, CALIFORNIA -- Do you have trouble sleeping at night partially due to streetlights and or the sun glaring in your eyes? I know a lot of people have this problem and if you do I highly recommend the Dream Deluxe Sleep Mask. They sell them at Bed Bath & Beyond for the reasonable price of $7.99 :) In addition they come with earplugs. Personally I would only where it on days when I am not working and I am able to sleep in. Its made of 100% polyester and they come in a variety of colors. They have a beautiful olive green, pink, light purple, periwinkle and I saw other colors from the store on line but the sleeping mask is so popular that they ran out of them in the store. It blocks the light from coming in very well; the room is pitch black like it should be.

I have horrible overgrown cuticles, hangnails, and nails that don't grow (my mom has this to so its in my genes)-hypertrophy. I was paying for my sleeping mask at the counter of Bed Bath & Beyond when I discovered a hangnail clipper by Tweezerman. I asked them if it cuts well; they actually told me I could try it out and if it doesn't work I could actually bring it back and they would let me return it! That sounds a lot like Nordstrom customer service. I decided to go for it and purchase it.

Now go take my recommendation and buy this sleeping mask, lol. In addition (if you have hypertrophy that involves your cuticles and hangnails) go buy this Tweezerman as well :)
     
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MollyDolly on 2006-10-19:
OMG I thought I would have commentary here already
*Brenda* on 2006-10-19:
What's the difference between a regular clipper and a hangnail clipper? I just use reg. clippers for everything.
Sparticus on 2006-10-19:
I get hangnails occasionally (as I suppose everyone does!) and am also interested in knowing the difference? Might be something worth buying... though I've never really had too much trouble using regular clippers.
MollyDolly on 2006-10-19:
A regular clipper is used for your nails and a hangnail clipper is used to remove painful hangnails. You NEVER use a fingernail cutter on your hangnails or cuticles; that will make the problem even worse and it can lead to bleeding.
MollyDolly on 2006-10-19:
Sparticus, I have an overgrown cuticle and hangnail disorder- hypertrophy. My cuticles bleed sometimes when I don't even cut them or touch them and if I didn't cut them (which I know youre not supposed to cut them)they just grow and grow and grow. It also makes it impossible for my nails to grow and its very painful :(
MollyDolly on 2006-10-19:
I needed a new hanging/cuticle clipper because the one I had before was a horrible just horrible brand, La Cross; it doesn't cut! I had bought it used it and then my mom told me it was a horrible brand. That's why I bought the Tweezerman at Bed Bath & Beyond the other day :)
Sparticus on 2006-10-20:
Thanks MollyDolly... I'll check it out at our local store. I have a similar problem, but with ingrowns. It sucks! But there could be worse problems in life... so I can't complain.
MollyDolly on 2006-10-20:
lol; true
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