BRIDGEVIEW, ILLINOIS -- I purchased a 1400.00 dollar Sterns & Foster mattress with 10year warranty. called eight months later 12/09 about sagging. Was told had to pay 99 dollars for factory inspector which I paid. If inspector deems defective will replace no questions asked by store manager Tom. Inspector deems mattress defective and replacement scheduled 12/11. Delivery boy knocks on door and starts asking why mattress is being replaced ? He says let me have look first. I'm confused at this point thinking he should just be changing out mattress. He then goes so far as to say, "you got #$@^&@#" it doesn't matter what the inspector says I always do this. I have the final say. I have dealt with Carsons and American Mattress before and would never go back to Bedding Experts. I was very surprised a company this size doing business this way.
I have phoned corporate but they fail to respond. Also the 99.00 dollars paid for the inspection is gone. This is a real scam. I have a BBB case opened but Bedding Experts fails to resolve.