SO SAN FRANCISCO, CALIFORNIA -- Joe ** said, “We do this to all our customers. They sign a contract.” The judge replied, “Yes, but the customer has to get what you advertise in the showroom.” On 06/21/06, I pre-paid for 2600 square feet of Travertine tiles from Bedrosians warehouse/showroom totaling almost $14,916.85. Mrs. April ** the saleswoman said that if I did not like the tiles I did not have to accept them.
When the tiles came to your warehouse at the above address on 7/11/06, Angelo and I inspected them in front of Mrs. **. We saw that about 33% of the tiles were badly chipped and cracked. About 50% of the tiles were very dark and ugly, not resembling the floor tiles that are in the showroom. Mrs. ** had promised that the tiles we ordered would be very similar in color to the tiles in the showroom. She did not say that a third of the tiles would be delivered damaged. I asked Mrs. ** to reorder the tiles but she refused.
Then I asked for my full refund and she referred me to Joe **, the store manager. After he talked to us a few times and received our letters through the credit card companies, he refunded me part of the money but charged me the full restocking fee of $3486.00. Restocking fees are only to be charged by law if I refuse to pick up an order conforming to what I ordered. I did not order the damaged or dark ugly tiles that were delivered in my name to the warehouse. Joe ** would not allow me to reorder and receive undamaged tiles similar to the advertised tiles in the showroom nor would he refund the $3486.00 to my credit card.
My son Fabio spoke to Joe ** by phone and arranged to inspect ALL the tiles in his presence. However, Joe did not keep the appointment the first time Fabio went there. When Fabio went to the showroom a second time, Joe instructed his employees not to allow him to inspect and take pictures of ALL the tiles.
Documented dates that I contacted by phone or letter April ** and Joe ** were: 7/11/06, 7/19/06, 8/09/06, 8/12/06, 9/6/6, and 1/31/07. This does not include the other seemingly countless times I called April and Joe to try to resolve this matter justly.
I finally won a small claims court decision which forced Joe ** and Bedrosians Tile to give me back the $3486.00 plus 8% interest for all months he unjustly kept my money. The parent company is listed below. Paragon Industries, firstname.lastname@example.org, 1-888-222-6450, GARY P BEDROSIAN, 4285 N. Golden State Blvd. Fresno, CA 93722.
I hope that Bedrosians Tile & Marble and its parent company Paragon Industries are held accountable for routinely deceiving their customers about the quality of their merchandise. Customers who are defrauded by a business they purchase goods or services in good faith should not have to go through the labor I did to win in a small claims court.